This was my first time at sugar factory and it was amazing! The food was great but I have to say our waiter made things even better! Star was attentive and very kind! She made sure she checked on us, she was patient and had a beautiful personality, she really took care of us! My next visit I will be asking for her, I can't say enough great things about her! I will be back. read more

Because the menu online is not what is at restaurant. Much smaller I looked at online menu drove 3 hrs to eat there I order fish and chips. All over the world fish and chips the fish is in a batter on line it reads cod I was served fried catfish NO WHERE close to what I expected. The restaurant was not near full but they would only seat people with reservations on an empty restaurant at 4 in the afternoon . VERY DISAPPOINTED read more

Sugar Factory - Biloxi - This is not what you think of the order fish and chips and as I stated online, it says cod and this is clear the catfish - Desserts Near Me - Biloxi, Mississippi

Not sure what all the hype is about, but I should've known when I saw a Groupon advertised (don't go without one btw). Waited about 15 min for a host(ess) to come and only one customer at the bar and one table being served with no employees on site. Manager finally came and was as sweet as pie and joked that she wasn't doing anything lol. Server came and sat us then a different one came.and took our order. Food was not good at all...started with the spinach dip and chips. It was lukewarm, at best. I ordered the grilled ham and cheese with fries and it was basically two pieces of cheap bread with a slice of ham and cheese, melted. BFF ordered a steak melt and fries and said his wasn't even real steak. We ordered a Pepsi and diet Pepsi and both were flat. Our server was friendly but not as attentive as she should have been. Overpriced with terrible food, stick to Cheesecake Factory instead! read more

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Terrible service. Both the attitudes of workers/manager and their speed (or lack thereof) is beyond disappointing! I've never not tipped before, but I only left the change for a tip (.96). I can not reward this awful of service and job performance with a proper tip. If you don't want to work in a restaurant inside a casino, then find another job! The only respectful and somewhat attentive employee was the girl who said it was her second day. Oh and there were only 2 other tables when I dined in. read more

Sara the Bartender was the rudest and most unprofessional person I have ever encountered. Sugar Factory is know for great drinks amazing dessert and world class customer. She was anything but that. Do not come here and sit at the bar if she's working there. read more

Horrible experience, not the waiters fault. Managers sat around doing nothing, probably because this is a normal occurrence. They had one bartender working on a Saturday night, we waited an hour for our reservation and two hours to get half of our orders. Not only were the drinks not good, but the food was also either over cooked, not delivered or they changed up how the meal came due to being "out" of certain items and not notifying anyone at the table. I actually sent my drink back and ordered a beer to be safe. The restaurant is failing because of those that are in charge. They looked like they had no idea what they were doing or that they didn't care because they would still make money based off the casino location and restaurant name. The one in Las Vegas is 100% better all around. read more

The food and service were both great, and we all enjoyed a few laughs, which is hard to find these days! read more

Sugar Factory - Biloxi - Desserts Near Me - Biloxi, Mississippi

I'd never been but I'd recommend and return. We both ordered burgers and enjoyed them. They taste grilled and came out hot and as described. The restaurant isn't big so the waitress was really attentive and sweet. The sundae was much bigger than anticipated but we enjoyed the toppings, I'd say it would feed atleast 3 people. read more

Sugar Factory - Biloxi - Strawberry overload - Desserts Near Me - Biloxi, Mississippi

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Brought my daughter for her birthday and had a great experience thanks to our waiter Alexz! If not for him our experience would not have been as great. Alexz was attentive, personable, and had us laughing. Cons were no silverware because apparently they didn't clean and roll enough. Once they started to get busy it took a while for someone to get us some plastic utensils to eat our food while Alexz was busy doing a great job juggling customers. What really upset me was what looked like a possible manager and hostess standing around talking poorly about their staff and mentioned how our table was there to long. Big factors on our wait times causing us to be there for 2.5 hours, no utensils, short staffed, over booked. Not one of those is a server problem is a management problem. Very unprofessional to hear after the amount of money we spent. Other than that it was a good experience and Alexz was great!! Thank you Alexz!!!! read more

Only had appetizers and desserts. rainbow sliders which were good and onion rings that were just okay. The desserts were insanely sized and flavors were crazy good! Only down side is I wanted something with peanut butter and they had zero but had tons of options for other desserts. Saw people with huge fishbowl drinks. They were huge and very colorful. People drinking said they were great. read more

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Visited this location for a birthday dinner. I would've had better service at the nearest Burger King. There was only one other party there when we walked into the restaurant but it was 15 minutes before anyone approached us for drink orders. When the server came, we ordered a drink which he was out of. Then we ordered another item and they were out of that. Went to order chicken off the menu, what do you know? Out of chicken too. Drink arrived lacking a show because they were out of a bartender too. Im not joking. Meal arrived cold because the service was just slow. Attempted a discussion with the manager who came to the table with crap attitude and stains on her clothes that also looked like crap. She walked away mid complaint but only after telling us the server had to look at a book to make a drink.. crazy but you still charged 45$ for it. There was ZERO attempt to recover service or even deliver hot food. They must hope you like the decorations so much you forget about having the worst experience to date. Id fire that manager, clearly no one wants to work with her . read more

We made a reservation and they took away our table because we were seven minutes late. Horrible service. read more

Sugar Factory - Biloxi - Desserts Near Me - Biloxi, Mississippi

Server was nice. Atmosphere was cool. Didn't have half of the menu items advertised on the website. Serving Iceberg lettuce instead of the romaine lettuce advertised. Definitely not impressed. read more

Sugar Factory - Biloxi - House salad with romaine lettuce? Where is the Romaine??? It was definitely Iceberg - Desserts Near Me - Biloxi, Mississippi

My friends and I made a reservation a month ago for 2 birthdays in our group. Upon arrival we were (rudely) told, "We are no where near ready for yall so it will be at least another hour." We patiently waited until we were sat. After that it took nearly 45 minutes to get our cocktails. OVER AN HOUR later we had to ask the waiter to take our order. He took 3 of the orders and then walked away from us. Overall this was actually the worst restaurant experience I have ever had. We paid for our drinks (with grat) and left. Will never be back. read more

This place is amazing the the staff and servers go way beyond to enhance your visit, I highly recommend a visit for both young and old The atmosphere combined with the staff is a must ask for Ashia he's the best read more

I really wanted to love this place--the vibe is fun, the menu is exciting, and the concept is definitely unique. But for the price, I was expecting a much better experience. When I asked if they had a full bar, the server just vaguely pointed instead of answering, even though the bar was completely empty, clean, and had no employees standing around. Then, when I ordered a martini straight up, they didn't seem to know how to make it, which was surprising for a place with such an extensive cocktail menu. The food was another disappointment. Our sliders and burger were fine, but the fries came out cold and soggy--not what you expect when you're paying $100 for two nonalcoholic drinks and a casual meal. I appreciate the fun atmosphere, but the execution just wasn't there. Unfortunately, I won't be back. read more

I ordered this blue cloud, explosion thing and waited about 30 minutes then asked a person if they forgot to put my order down or something and never saw them again so I left after an hour and never got my drink The place is dirty and I don't recommend it. They need a better manager. They literally ruined my day read more

It was like getting into the White House, the people checking IDs did not have clear instructions on where it was, wouldn't let us pass... very short and we have never been here. We found the place here on yelp. Make a reservation online or you're not getting past "security" ...... we stood there on a Friday night and went online immediately got a reservation bc there weren't that many patrons eating in there and we waited for a really long time for our drinks ( 2 waters (don't get water it taste like a side of chlorine), a sweet tea and Dr Pepper. So nothing hard) then we ordered right away and waited for 50 min for our food. To each their own, but it was painful watching all the waste from those wanting a good photo and getting HUGE ice creams and not eating hardly any of it. Personally we stopped and got the kids Ben and Jerry's (smalls) on the way out. It's a fun ONE time experience but would not crave or put it back on my list. My veggie burger was not made according to menu and was missing the tomato AND avocado slices (listed) but had mushrooms (not listed) which I do not eat, but thankfully I'm not allergic to and was able to take them off. I didn't speak up about my missing components due to the time it took to get it in the first place. The waiter was nice and kept contact, my kids never recieved drink refills even though they were asked and they didn't have a kids menu on Friday night and so my kid got chicken fingers and a side of fries which the fries NEVER came out until we asked for a to go box. JUST REMOVE the ten dollar fries at that point. :/ my other daughter did enjoy her gumbo and my husband enjoyed his Mac and cheese burger but said the meat was lacking seasoning. Pretty stuff around to keep the mood light though. read more

Sugar Factory - Biloxi - Mac and cheese burger - Desserts Near Me - Biloxi, Mississippi

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Service sucked, table was filthy, burgers were dry. Total waste of money and time. The server was rude and when I asked if they gave military discounts, the server said "f" no read more

coleslaw too vinigery- disgusting -11000/10 fish was pretty good 8/10 fries 10/10 i hated the coleslaw lights go off when happy birthday song - super loud read more

Sugar Factory - Biloxi - fish and chips / coleslaw - Desserts Near Me - Biloxi, Mississippi

Decor was Barbie chic pink gold crystals chandelier. The service extra special for our group six children . They loved it! Went every single night. Loved the candy shop attached too! read more

We went for a Father's Day milkshake OMG what an amazing assortment of GREAT milkshakes. Our server Hong was on point I give her a 5 star review too! read more

Sugar Factory - Biloxi - Strawberry Cheesecake Milkshake - Desserts Near Me - Biloxi, Mississippi

It's a cute place tucked into the Hard Rock Casino. We went mid day so the smoke wasn't an issue but, I could see how smoke would be bad during busy times. The food was good but maybe like upscale TGI Fridays. The service was great! This is a fun place to celebrate a birthday! read more

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First time going to the Sugar Factory and it was a great experience! Service was good, the environment was clean and nicely decorated for Valentine's Day. The food was good. I had the Salmon Salad and my kids enjoyed the specialty hamburgers and milkshakes! read more

Sugar Factory - Biloxi - Desserts Near Me - Biloxi, Mississippi

This is an updated review as it was my second time here. We had an early reservation. What you should know is that they're VERY strict about their reservations. If your entire party isn't present, you will not be seated and if everyone isn't present within 15 minutes after your reservation time, they will cancel your reservation. This visit was for my sons birthday. We had a smaller party of 7. Shortly after we were seated, our server took our drink order. I had a Yelp coupon for free Mac n cheese balls. I'm glad I didn't have to pay for them. They were way over cooked, dry, and not cheesy at all. Everyone else in our dinner party was happy with their food except for my son. He ordered a steak which I told him not to. It was over cooked and tough. My burger and onion rings were good and my friend was happy with her wings. All in all, on a future visit, I'd stick to the very basics of burgers, wings, and onion rings. The desserts are also good. read more

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Burgers are overcooked but still tasty. The food is far overpriced but being in a casino, it usually is. Lots of tables and booths. Service was slow and poor one time and good ( not great) the next. I must say, their fries and steak sandwich are very good. read more

Went for lunch today, had the sampler platter and a coconut margarita. Food and drink was excellent staff very friendly. Until next time read more

Sugar Factory - Biloxi - The sampler platter and coconut margarita - Desserts Near Me - Biloxi, Mississippi

First, the menus were sticky and our table hadn't been wiped down. Second, the food was terrible... onion rings were the frozen kind not like Vegas. My husband's burger bun was so stale that it couldn't be bit through, burgers were warmed up and not made to order, and the fries were lukewarm and stale. Not worth the money or the time. Bright spot was our waiter. The hostess group needs to go... no smile and welcome... just sat around. Corporate needs to come in and start over! read more

Cane for an extreme milkshake and I was not disappointed! Got the Rainbow Brite (vanilla milkshake, whipped cream, sprinkles, and a large slice of rainbow cake with vanilla icing). Milkshake was cold and creamy! Cake was bright, fun, super moist, and really tasty. read more

Sugar Factory - Biloxi - Rainbow Brite milkshake - Desserts Near Me - Biloxi, Mississippi

Mia Rodriguez was our waitress TOP NOTCH Lady right here she made my daughters 18th bday party a blast and very memorable! We had a large party and Mia was on point! Food was great but we didn't go there just for the food my daughter wanted an experience and Thats just what she received! LOVE LOVE MIA RODRIGUEZ read more

Great experience my first time at Sugar Factory in Biloxi. Ashia was an amazing waitress. read more

Sugar Factory - Biloxi - Cajun Chicken Pasta - Desserts Near Me - Biloxi, Mississippi

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We were a party of 8. Plenty of tables available to accommodate us, however we were forced to split up and sit separately. Informed there was a problem with the freezer. There were no ice cream sundaes or skillet desserts! The food we ordered was nothing to get excited about. The mashed potatoes were so salty we asked to return them and were told all sales were final??? The manager did agree to remove them from our bill but had a nasty attitude towards us. Never would I suggest this place to anyone. Not even my worst enemy. Biloxi has so many wonderful restaurants but that is definitely not one of them!!!! read more

Went to this location last night after the parade. We were told it was by reservation only but the hostess was able to get us in. Thank you sooooo much for helping us. She was so nice and pleasant. We sat down and were instantly greeted by our waitress, who was more than helpful in placing our order. We informed that we had food allergies and they were able to accommodate. The place wasn't too full but did fill up after a while. Looked clean and bright due to high lighting. We both ordered turkey burgers and fries, very simple. My only concern was that there was a noticeable difference in the amount of fries in the basket of fries and my fries were on the colder side. The burger was hot and the drinks were delicious. read more

Sugar Factory - Biloxi - Virgin watermelon margarita - Desserts Near Me - Biloxi, Mississippi

The ice cream selection is great The service is great The ambiance is awesome The only problem is that you have to be staying at the hard Rock to eat at sugar factory... I was actually reviewing the ice cream part of the sugar factory In fact if you are staying at the hard rock they have a Ben and Jerry's At the check in much more convenient and less expensive read more

I can eat breakfast anytime of the day! After not winning a thing the night before in the casino, I needed a hot meal and a hot cup of joe. This place is inside of the Hard Rock casino. Nice decor and a pretty reasonable menu. The veggie omelet comes with 2 hashbrown patties and toast. Definitely enough for 2 if you aren't starving. The flavors were good but omelet could have used some salt. My coffee was good as well. I think some syrup or something spilled on the cup at the bottom...at least I hope that's all it was. They do offer mimosas as well. It's located near the casino floor so the aroma of smoke does permeate a bit which is kinda gross to me when eating. Other than that, a good place for a bite. read more

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I went to this sugar factory in Biloxi Mississippi and it was pretty good. After losing some money in the casino we wanted some food. We ordered a flight of mimosas and there were very cute because it comes with the little rubber duck. Lol. But I ordered the South Beach Flair Turkey Burger, which is a Turkey burger topped with chimichurri and shrimp and plantain. It was bomb!!! It got busy in there so I think they did a good job with handling customers too! read more

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In October 2023 my spouse and I had our first experience at the Sugar Factory which was located inside the Hard Rock Hotel and Casino in Biloxi MS. We had a very enjoyable experience and would be interested in trying other places. The place was clean, great food and excellent service. read more

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Everything was amazing!!! We went for a birthday dinner and it was lit!! Everyone was so on the same energy and the food was so good. 10/10 highly recommend. The waitress was wonderful as well. read more

Sugar Factory - Biloxi - Desserts Near Me - Biloxi, Mississippi

This is the worst experience I have ever had literally I have had better service from Waffle House waitress the food was mediocre the process was rushed I have never seen an appetizer and main course come out at the same time by the time I got tired of my over cooked and dry sliders my waffle was wet and uneatable the waitress was very inattentive a made all kind of excuses and they weren't even busy if I was asked what's a good place to eat in this area this would not be one of places on the list read more

So much fun! Jada was awesome and super helpful. Will definitely be back. Best milkshake and sundae ever, and it's a super cute vibe!!! read more

Sugar Factory - Biloxi - Desserts Near Me - Biloxi, Mississippi

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