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    Sugar Factory - Biloxi

    3.2 (347 reviews)
    Open 7:00 am - 4:00 AM (Next day)
    Updated 2 weeks ago

    Order Sugar Factory - Biloxi Takeout or Delivery

    Sugar Factory - Biloxi Photos

    Business Info

    SUGAR FACTORY - BILOXI ATMOSPHERE

    What's the vibe?
    Loud
    Happy hour specials

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    The food and service were both great, and we all enjoyed a few laughs, which is hard to find these days!

    Strawberry overload
    Kassidy D.

    I'd never been but I'd recommend and return. We both ordered burgers and enjoyed them. They taste grilled and came out hot and as described. The restaurant isn't big so the waitress was really attentive and sweet. The sundae was much bigger than anticipated but we enjoyed the toppings, I'd say it would feed atleast 3 people.

    Nutella cookie skillet with ice cream, white chocolate and m&ms. It's about 8-9 inches cookie. Wonderful.

    Only had appetizers and desserts. rainbow sliders which were good and onion rings that were just okay. The desserts were insanely sized and flavors were crazy good! Only down side is I wanted something with peanut butter and they had zero but had tons of options for other desserts. Saw people with huge fishbowl drinks. They were huge and very colorful. People drinking said they were great.

    We made a reservation and they took away our table because we were seven minutes late. Horrible service.

    House salad with romaine lettuce? Where is the Romaine??? It was definitely Iceberg
    Leah L.

    Server was nice. Atmosphere was cool. Didn't have half of the menu items advertised on the website. Serving Iceberg lettuce instead of the romaine lettuce advertised. Definitely not impressed.

    Mac and cheese burger

    It was like getting into the White House, the people checking IDs did not have clear instructions on where it was, wouldn't let us pass... very short and we have never been here. We found the place here on yelp. Make a reservation online or you're not getting past "security" ...... we stood there on a Friday night and went online immediately got a reservation bc there weren't that many patrons eating in there and we waited for a really long time for our drinks ( 2 waters (don't get water it taste like a side of chlorine), a sweet tea and Dr Pepper. So nothing hard) then we ordered right away and waited for 50 min for our food. To each their own, but it was painful watching all the waste from those wanting a good photo and getting HUGE ice creams and not eating hardly any of it. Personally we stopped and got the kids Ben and Jerry's (smalls) on the way out. It's a fun ONE time experience but would not crave or put it back on my list. My veggie burger was not made according to menu and was missing the tomato AND avocado slices (listed) but had mushrooms (not listed) which I do not eat, but thankfully I'm not allergic to and was able to take them off. I didn't speak up about my missing components due to the time it took to get it in the first place. The waiter was nice and kept contact, my kids never recieved drink refills even though they were asked and they didn't have a kids menu on Friday night and so my kid got chicken fingers and a side of fries which the fries NEVER came out until we asked for a to go box. JUST REMOVE the ten dollar fries at that point. :/ my other daughter did enjoy her gumbo and my husband enjoyed his Mac and cheese burger but said the meat was lacking seasoning. Pretty stuff around to keep the mood light though.

    fish and chips / coleslaw

    coleslaw too vinigery- disgusting -11000/10 fish was pretty good 8/10 fries 10/10 i hated the coleslaw lights go off when happy birthday song - super loud

    Strawberry Cheesecake Milkshake
    Kelley P.

    We went for a Father's Day milkshake OMG what an amazing assortment of GREAT milkshakes. Our server Hong was on point I give her a 5 star review too!

    Thai Ginger Salad is so yummy!

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    Page 1 of 9

    Ask the Community - Sugar Factory - Biloxi

    Is it okay to bring my children here if this is in a casino?

    We have brought our kids with us twice to eat. It's fine they just have to stay like 8ft away from the casino games

    If I'm under 21, can I go through hard rock to enter sugar factory or do I need to be accompanied?

    Yes you you will need to be with an adult 30 years or older to enter the casino floor.

    Don’t See Your Question? Ask Away!

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    Visit golden nuggets casinos. We got the ice cream and cake. Ice cream is good even we got rain but…read moreit's not so cold here. Son got cake idk the name and he likes it.

    Rocky Road? More like Moldy Road (and the manager drove the bus right over customer service)…read more Bought a $4 Rocky Road candy bar at The Chocolate Box inside the Golden Nugget Casino. One bite and it tasted like mold/mildew. Not "I prefer dark chocolate." Not "too sweet." I mean straight-up damp basement vibes. Two people each took one bite and immediately stopped. That candy bar was bad, period. I didn't act like a lunatic about it, either. They had a line, so I waited until the store wasn't packed and came back when it was calmer. I politely explained the issue and told them I didn't want a refund, I just wanted a replacement candy bar. Easy fix, right? Wrong. This was handled by the manager, and the customer service was basically: "No." She had me standing there while they spent 5-10 minutes hunting around for expiration dates like that was the whole story. Then she comes back and says it "wasn't expired." Cool... except it still tasted like it had been stored next to a wet mop. When I explained again that two people took one bite and it was clearly spoiled, the manager's response was: she can't do anything because I "don't like the way it tastes." Ma'am. This is not a taste preference. This is a quality control problem. So I left the Rocky Road bar there and walked away. And then... the best part: as we walked by again, the manager was still pulling the same candy bars off the shelf. Which is it? If nothing is wrong, why are you removing them? If something is wrong, why did you refuse the simplest resolution imaginable? Then she's complaining that I was just trying to get another candy bar because I didn't like the taste... while actively yanking the "totally fine" candy off the shelf. The contradiction is almost impressive. If the manager treats customers like this over a basic, reasonable request, I have zero confidence in how this place handles anything. The Chocolate Box is overpriced, dismissive, and apparently willing to gamble with food quality. And no, I'm not betting my stomach on it again. If your manager's solution to spoiled food is 'it's not expired,' you have a training problem and a product problem. 1

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