Everything about this dinner was horrendous. A bunch of the staff were miserable, flat out didn't want to be there. Nobody eating there seemed to be happy either. I wasn't expecting gourmet food, but I also figured it be on the level of say an Applebees. Nope. Think much worse and double or triple the cost. I dropped $360 in here(we didn't get any of the expensive drinks), and it was one of the worst places I've been in a long time. I've heard decent things about the one in AC, but this one isn't it. read more

We had a party of 12 for our Galentine's Day lunch. Janet, our waitress, was wonderful. Her patience with her "friends" - us- from taking out drunk orders to taking a picture of us at the king table with her guidance to going through our orders and being sure we were happy with what we had was exceptional. Thank you to Sugar Factory for making Valentine's Day for us gals such a wonderful experience. The food was on point for all. The hot chocolate versions you cannot miss if you've the opportunity. They even have to-go versions that are on a separate menu. Be sure to pay attention that there are different menus and far more choice in foods for lunch than simple brunch. They do have a hard time keeping up with the drink orders overall. Meaning that you may order a drink of any kind and because of the intricacy you will wait a longggggga time. Be patient. Make sure you have no other place to go. Enjoy! read more

My rating is actually 3.5 -- My son and I visited the Sugar Factory location in Boston, MA. He liked it and when it came time for his birthday, he decided he wanted to have dinner there. We arrived (He, his father and I) without a reservation and were quickly sat at a table. However, because we brought a cake with us, we were told it was a $35 cake cutting fee!! (Why would we need them to cut the cake?!? Ridiculous!!) We were able to quickly order and receive our food. We ordered: -- Oreo Madness Insane Milkshake -- Cookies'n cream shake served in a chocolate sprinkle mug, topped with a Oreo® cupcake tower, whipped cream, Hershey's®, Oreo® bar, chocolate sauce and powdered sugar -- Ocean Blue Goblet -- Adventure awaits in the deep blue sea. You'll be reminded of the ocean nearby when you see all the sharks swimming in this Hpnotiq cocktail! -- Sugar Factory Rainbow Sliders -- Classic sliders served on colorful buns with American cheese, crispy onions, pickles and signature Sugar Factory sauce. Accompanied by a complimentary Sugar Factory Duck! -- Strawberry Cadillac Reposado Margarita Goblet -- Cruise into sweet strawberry sunshine with this Villa One Reposado margarita! Crafted with Villa One Reposado, Grand Marnier, strawberries, triple sec, fresh lime juice, simple syrup, and a dash of sweet & sour. A Cadillac margarita goblet wouldn't be complete without a garnish of pink Cadillac gummies, gummy apple rings, and key lime fruit gummy slices on the rim! | Designed and tasted by John Varvatos and Nick Jonas -- Cajun Chicken Penne Alfredo -- Spicy Cajun Alfredo sauce with roasted garlic, basil, and parmesan cheese -- Chicken and Waffle -- Buttermilk battered fried chicken (or crispy chicken tenders), classic vanilla bean waffle, whipped butter, maple syrup | I chose the chicken tenders this time!! The food was brought in good timing. We weren't waiting too long for any items to be brought to us. Our server was attentive with more drinks or other items such as napkins and to go containers. The staff brought our cake out from the fridge and put a candle on it and sang Happy Birthday!! Absolutely wonderful. Since we didn't do any cake cutting, the fee was not applied. The overall ambiance was nice as I think a couple of the other tables were also celebrating life milestones as well, so the noise and atmosphere was average in noise. As with all Sugar Factory locations it was VERY EXPENSIVE -- I spent well over $300 read more

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honestly everything pissed me off lol. we had a large group so that's always tough for the staff. i understand. they took a long time to get us water. by then i was very thirsty. the glass looked disgusting and scratched up but you can't expect perfect sanitation when eating at somebody else's house. i should've trusted my gut tho. there was toilet paper or something weird in there along with other trash and dregs. obvious unwashed cup. waiter didn't have a great attitude dealing with my family. that's expected with such a large group but it just was not cool. that said, due to my cup situation i couldn't eat and my stomach was turning like dale earnhardt foodwise, it was ok. i enjoyed the bite of thensignature burger that i had. i would get the burger again. and the doneness was correct so kudos to my chef. we didn't like the flatbread with hunks of crudely chopped tomatoes on it. also it was cold. fingerling potatoes good. most people complained about the steak lol. the chicken tenders and waffles looked ok. as far as timeliness of prep, our drinks were delivered just after 5pm. our food came out after 6pm -__- it's still a nice spot for the ambiance or if you have someone who's really interested in going here. but just do your research on what food items you'll like. and our big group wasn't handled well in my opinion. ambiance and general allure were great but they weren't on point at all for our visit. read more

Sugar Factory - Cherry Hill - dirty as hell water cup. i couldn't even think about ordering a drink after this. went to my car and got a bottle of water - Candy Stores Near Me - Cherry Hill, New Jersey

My Best Friend & I just went to Sugar Factory in Cherry Hill this past Saturday, 11/15/25, & we definitely enjoyed our time here! They had a Christmas pop up going on & the whole restaurant was decorated for the holiday season which was so cute! Unlike other Holiday pop ups I have gone to I felt this Holiday pop up had a lot of variety in both beverages & food options! Unfortunately I did not see a lot of GF options on the menu but everything was still so good! Our waitress was super sweet & very attentive! I ended up getting the Sangria Flight & loved all of my choices (see picture description for the options I chose) & for lunch I did the Jack Frost Sliders! I did not get them with the onions but they were still tasty! Would definitely go back! read more

Sugar Factory - Cherry Hill - Jack Frost Chicken Sliders - Candy Stores Near Me - Cherry Hill, New Jersey

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Was hoping for a better experience but it wasn't that great. Overly priced sub par food, milkshakes were sky high but mostly whipped cream, milkshake wasn't even filled to the top after you take the slice of cake off of it. Interior decor was cool and it gave me some opportunity to do a mini photo shoot for my daughter who I celebrated her 13th birthday for. But service was slow, and the waitress kept disappearing, very slow to get us refills etc. it honestly didn't seem like they were fully staffed and they were short on waitstaff. Ordered burgers and fries and they were just okay, nothing spectacular. Ordered the rainbow sliders for the birthday girl and she picked at them, they were burnt. It was an experience but I wouldn't go back again. The food and service wasn't worth the money. The highlight was then bringing out a sparkler and sang happy birthday to my daughter but even the desert they brought out was nothing but whipped cream and the ice cream had no flavor. Next time I'd go just to take photos and leave. Food is not worth it. It's crossed off my bucket list of restaurants but would not come back. read more

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We were blown away by this restaurant the way it's decorated it's a really cool spot to celebrate a birthday or a special occasion! We sat at the bar to have our desert because, for the regular tables you need to make a reservation as it's a super popular spot! The music was on point too! Such a fun restaurant! I want to try the food next time! read more

Sugar Factory - Cherry Hill - Milkshakes - Candy Stores Near Me - Cherry Hill, New Jersey

Service was super slow, water had a strange taste, refills were not offered for water or ordered drinks(unsweetened tea). Food was sub par along with service, ordered 2 pretzels and a "Christmas" tree appetizer for the table. The pretzels arrived but the "Christmas tree" app came out after our main dishes were served. We asked to pass on the "Christmas tree" app me were told it was not an option. The mains were nothing to write home about, the Grinches Alfredo had a chemical taste to it, the hot Cheeto smashed burger lacked taste and was over greasy, margarita flat bread was rubbery, cheesesteak egg rolls were filled with oily grease, and chicken sliders were flavorless. The only main that was on par was the red sauce platter. All in all the glitz and glamour of the restaurant does not make up for the lack of service and good quality. Do yourself a favor and go elsewhere. read more

I was invited to come celebrate my besties birthday by her younger sister! This place is clearly for the young for Instagram or Tik Tok Moments! The food offerings were standard and looked over processed - I stuck w/Chips and Salsa! I see the business model of this place is the kids will bring the parents and the parents are offered watered down and overpriced sugary drinks! The booth rental..Yes..rental was $300..it comes with a XL Sundae and a Tik Tok Birthday Dance....No Thank You to both! Our Server Janet was lovely..but the Sugar Factory has no need to worry about me walking through the door again! read more

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This was the most disappointing dining experience I can ever recall having. Not only were the desserts at The Sugar Factory beyond disappointing, the service was off in every respect. I have worked in the industry for many years and dined tonight with my restaurant owner brother and his family. The staff needed to be cued for their every move. Water refills, utensils when desserts were placed, clearing of plates, orders being taken in a timely manner - all of it required our pursuing your team and directing the action. Zero table maintenance, zero foreknowledge of guests needs, zero sense of urgency, zero support for the server, from the runner, candy shop retailer or the woman in the white shirt whose role was not clear. After a decent enough set of entrees, which were better than I expected for what I thought was a dessert destination, we were met with a brownie sundae featuring boring and bland - definitely not house made ice cream - over a stale chocolate cake, not a warm and fudgy brownie. The pink "hot" chocolate was watery, lukewarm and unfinished by my little one. The giant cookie monster shake was strange and spackled with weird crunch. The Sugar Factory was a let down and the crash was not from sugar, as we hoped. So sad. read more

Today was a treat! Literally my shake was tall as a mountain top! Yummy and delicious! This is definitely a place for family and friends, the kids thought they were in candy land. Inside nicely decorated with candy and holiday decorations. Our waitress was very nice and patient because we really couldn't decide what to get everything looks so good you just can't decide. As we were eating we took a family photo and received a complimentary holiday photo. How nice! read more

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Loud and overpriced. We waited about 20 minutes for a pair of sundaes to go. The ice cream was fairly tasteless as well.

Menu didn't match what was advertised online. Food was descent. Gotta give it one more shot to provide an additional review on a weekend to better compare. read more

My beautiful wife and I are Gen X, but my wife believes she's as old as her eighth graders. She asked to go to the Sugar Factory in AC for her birthday. We were up here and within walking distance so we thought we would try it out. Let me preference they were very short staffed, but our server was doing the best she could. We started with the Dashers pretzel off the Christmas menu. It's okay, but it tasted a little like a Pizzelle cookie. I'm guessing Dasher is in to pizzelles. Anyway they gave us the milkshake first and, I'm thinking 8oz of milkshake with a bunch of whipped cream and candy. The wife got the Tis the season insane milkshake. I got the classic chocolate milkshake. They look great and taste good, but I wouldn't call them milkshakes. Milkshakes are almost always cool. Mine was like a really good Hershey's chocolate milk. The eggnog tastes like eggnog, but again milkshakes always have ice cream. If they had ice cream it melted before they hit the table. I really liked the 3 cheese grilled cheese with fries and the wife thought her sugar factory signature hamburger and fries (she forgot to upgrade the onion rings) was pretty good too. She still wants to come here for her birthday, but probably will not be getting a milkshake. read more

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2.5 stars. I wanted to like it here. Saw the recommendation for it on a S Jersey FB group because I wanted to take my teens somewhere festive without driving in the city. Food was ok but waaaay overpriced (I regretted not getting dinner elsewhere first). The coleslaw with my fish and chips had no flavor, there was no salt and pepper on the table so with the slow service didn't bother to ask. No malt vinegar either which is weird if you're going to serve fish and chips. Fries were room temp. Sliders were good. The place was really cute and def a good place for a celebrations. Tons of bdays there the night we went. Our server was nice and sweet. As for the dessert and drinks, that was the main reason we went. Although I couldn't believe how some of the cocktails were almost 50 dollars?? (Granted they are served in like fish bowls). My daughter liked her ridiculous Barbie shake and my son's Oreo Sunday was ginormous. First time ever packing up dessert but if you're gonna spend twenty dollars for each dessert, you're taking it home! My drink (margarita) was festive and cute so that made me happy. So for a meal for three, including tip it was 190. I'm guessing I would have spent close to that in the city but yeah I might be just telling myself (and my husband) that to make us feel better. Haha. If we came for just drinks and dessert, it'd still be a lot. But if you wanna try something new and get cute pics, this is a good suburban option. read more

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This place was nice. The blast of colors made the vibe really energetic. The food was ok, I feel like the burger patties were too cooked. The service was great! Janet was also kind enough to celebrate my moms birthday, keep up the good work! read more

One star because ZERO stars isn't an option.. We arrived with a party of 15 to basically empty restaurant. The hostess complained immediately about the size of our party. She then began to talk about us to her coworkers. has it not been for the fact it was a birthday celebration we would have left immediately. Unfortunately the mother of the birthday child had her dinner ruined by the staff talking about us. Would love to hear from corporate regarding this HORRIBLE experience. read more

Really bad food (hamburger rolls so dry they crumble if picked up, dry chicken). Food and apps come at the exact same time, what restaurant does that? Shakes are fine, ice cream isn't good, the cup cakes and brownies and whatever else they pile on top aren't good either, but nice for a picture I guess. The prices are insanely high compared to the quality of the food. Save your money and go get your diarrhea from a Friendly's if you can still find one! read more

it honestly was a waste of money and they took overly long to get my milkshake on top of that my food wasn't even good 1/10

First time visiting Sugar House, and definitely wont be my last. The ambiance is a breath of fresh air and can make you feel like a kid again. I initially thought that this was just a kids place, however, it is definitely not. It is definitely a place for both. The menu has a variety of choices from Burgers, Club sandwiches, to Pasta. They also have a professional photographer that goes around taking pictures if you would like. She was very kind and snapped an amazing picture of my daughter with her milkshake. Yes, you pay for the picture, however it does come with an amazing frame and yes, i did purchase that picture of my daughter. Our waitress Alicia M, was by fare amazing. You talk about customer service. She was that plus more. She was very friendly, knowledgeable about the menu, timely and conscientious. I ordered onion rings with my food, however it came out with French fries. I did not even have to say something to her, as soon as she saw it, she was on top of it immediately, which is something that you don't see very often. With it being busy, she was very attentive and ensure that she checked up on us. GREAT JOB ALICIA!!!! Should anyone choose to visit, make sure you asked for her, you wont be disappointed. I ordered the steak sandwich melt, which was seared thinly sliced steak with caramelized onions, sautéed mushrooms, and herb mayo, topped with melted provolone and Parmesan cheese on a toasted baguette. Now, the seasoning of the sandwich with everything in it was amazing, the only failure to the sandwich was it really had no meat on it, you tasted more of everything else than the meat, which is sad because it would be even more better if it did. Overall, great spot for lunch, brunch, and dinner, weather with family and/or friends. It also has a bar that you can also sit at. read more

This was the perfect place to celebrate my son's 6th birthday. The kids loved everything. The milkshakes are huge and have tons of different sweets on them. The rainbow burgers are adorable and perfect for kids. The appetizer sampler was also a hit. I enjoyed my burger and the drinks were good as well. It may be a bit overpriced but the service was great. The decor was perfect and the presentation of the food was exactly what I expected. read more

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This place is shit. Actually my friends were all throwing up and shitting after. Super rude staff. I have a concussion from being hit in the head multiple time by the waiter cause the tables are so close together. Literally worst place I've ever eaten. read more

Sugar Factory - Cherry Hill - Candy Stores Near Me - Cherry Hill, New Jersey

Food sucked, but the desserts were delicious. Service was nothing to rave about. Inside was super cool.

Terrible experience. We ended up walking out before ordering. We had a 6:30 reservation for the family to celebrate a special occasion- we weren't seated until 7:05. Bathrooms were dirty, missing toilet paper, toilet seat was barely attached. Waiter was friendly though. He informed us that they were sold out of the item which of course happened to be the one my daughter was looking to order. While looking over the menu the lights turned off and the restaurant started blasting music at an insanely loud level, scaring our kids. We were fed up at that point and left. read more

Recently celebrated my granddaughter's 12th birthday at the Sugar Factory in Cherry Hill, NJ...Alicia and Lourdes were our servers, both seemed to know what we needed before we had to ask! The atmosphere, food, and service went way beyond my expectations. If anyone is looking for a place to celebrate a birthday whether child or adult or just for a bite to eat, this is the place to go! Food is great! Thanks to the servers and staff for a wonderful time!!! read more

Sugar Factory - Cherry Hill - Birthday dessert!!! - Candy Stores Near Me - Cherry Hill, New Jersey

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Food like a 1/5 Service is 4/5 Ambiance 4/5 I read the reviews before going with my wife and kids. And yes, all the reviews are right. Overpriced mediocre food. Applebees and TGIF definitely have better food. The only thing that can't compete is obviously the desserts. Our service was great and it really was more for the gram and to take cute pics. Now that I checked it off my checklist, not coming back. read more

The sugar factory in this location, was horrible and I don't recommend. I know alot of family's go here for birthdays and date nights but I will never return here. 1. The place is really small so they have tables all over the place, it was a mess. I asked to be moved and they forgot about me and my partner we sat in a cold area near a window for 45mis I was so close to walking out. 2. After being moved Some random waiter noticed we was not being served after 25mins go by. 3. We order and the food comes but we have nothing to eat it with, we noticed They did not give us forks,knife or napkins. we are just sitting there waiting while our food gets cold 3. I asked my waiter for a fork and he brings only 1 to table of two people. He would go missing and not check on the table I just got pissed off, like that just ridiculous 4. The food was mid, I ordered pasta Alfredo and it just tasted like water and noodles it was disgusting I didn't even eat it. The chicken sliders and chicken and waffle we're OK 5. The bathroom was disgusting I couldn't even use it I had a really bad experience was not worth the price we paid I normally tip good but the waiter is lucky it was Valentine's Day so I gave him something better then nothing. I went to the AC sugar factory and had the best time I would rather go there then to go here. I didn't even want to take pictures here thats how upset I got and yes I'm just a girl thats a big deal . read more

Food is extremely overpriced, will charge you a cake fee if you want to bring in your own cake. Even if the never inform you of this policy. Also, I don't like my grandkids eating all that food dye. Money trap!!! read more

Me & my boyfriend Alex went into this joint 'The Sugar Factory' & it had a lot of different selections of candy, it also has an exquisite place to eat inside, everyone was so polite and friendly. I was so amazed at everything, & I'm sure you will be when you visit too! Get Ya Sugar On!! read more

So I had high hopes for sugar factory when I first opened. It looked fun and sparkly. Unfortunately this place is all flash and no substance. The food is WAY overpriced for what it is. I'm not saying it is simply expensive - it is cheap food with gimmicks. Decorative glasses - filled with milkshakes you can buy at any diner. Opulent looking Sundays -with bulk bought cheap ice cream (think Turkey Hill). The food is double the price of the nearby cheesecake factory and of worse quality. They have colorful sliders as an appetizer - but while the sliders are Instagram ready, the burgers themselves are dry and taste like cardboard. When the place first opened, instead of having menus, all of the tables just had QR codes that linked to a PDF of a menu. This assumes that everyone has a smartphone with a QR scanner, which is mostly true, but the print was small making ordering impossible. Shortly after the place opened, it was closed temporarily due to health code violations. It is mostly the food quality and the prices that drive this review down. The only reason I added back one star is because the staff seems ok. It's not horrible service, but also nothing remarkable. read more

Do not waste your money here. I went to celebrate my friend's birthday and it was not good at all. We waited over an hour to order drinks. It took another 20 minutes to get the drinks. When our drinks arrived to the table, they were warm and the ice was melted. The drinks are at least $20 each and are small. When the food finally came out an hour later, one the five meals did not come out. we waited 15 minutes until our waitress came back to our table. We asked where one of the dinners were. She ordered a salmon salad. 10 minutes later, the waitress came back and asked would she like to order something else with no reason of why. My friend declined the offer and asked for another drink instead. As we ate our food, it was less than desirable. I ordered a burger and the roll was very stale as pictured. The burger came with cheese sauce on it and I thankfully asked for it on the side. The turkey club was a mess and looked like cafeteria food and my friend couldn't even eat it. It took over an hour for us to get our check. The final straw was when I found a short black hair in my drink, and none of us at the table had black hair. I went up to the manager who was in the front seating people. I told her what happen and she was apologetic. I told her it was not her fault as I seen the restaurant packed and barely any waitresses and one bartender behind the bar. The manager later came to our table and accommodated us on some of the check which was very nice. We were all looking forward to coming here and we were very disappointed. Do not waste your money here you pay for the atmosphere and the hype not the food or drinks. It also smelt like marijuana in there so bad even in the bathrooms and there were even men outside smoking it. I do not recommend this place at all. I hope all sugar factories aren't like this. read more

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The decor is fun and bright and great for 8-16 yr olds--very IG-able. Huge videowalls showing celebs enjoying Sugar Factory locations across the country. Cute, colorful drinks (alcoholic, non-alcoholic and shakes) that cost $12-40! We had their signature burgers (nothing special) and didn't have much taste, their signature fries and sampler platter--everything fried and overcooked!! We had a Groupon that was a gift, and that was a big problem for the manager and the GM. Had to argue with them and call the gift giver to get them to honor it. THEY AUTOMATICALLY ADD 20% GRATUITY!! read more

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I would give it a zero if I could!!!! Extremely disappointed!!!! We will never come back. The food was cold and was terrible. The donut on the milkshake was hard as a rock, must have been a year old. Way overpriced for the quality and the service was terrible. read more

Rude slow and not worth the money for anything but dessert. You need a reservation but you can't make it online - you can make every other locations online. Called for hours in the am to find out how to make reservation - NO ANSWER. Got there and OMG - hostess horrible - waitress forgot about us - other people had food and shakes before I had coffee - our food sat at the bar forever. The food is meh - the dessert is the only reason to come. read more

FOOD WAS NASTY SERVICE WAS NASTY AND OVERALL WAS A HORRIBLE TIME! Reserved for a party of 10 they sat us didn't even give us enough menus or even enough chairs they asked if I needed a high chair for my son I said yes please and didn't get one had to ask 4 TIMES!! Yet still didn't get one my mother in law had to ask the cleaning guy for one and he immediately brought one I wish I caught his name! Adwoa was our server and she did not care one bit about us she always had a neutral face disappeared would come back here and there to check on us to not even let us finish a sentence and keep it moving .. Definitely will not be going back wish I looked at reviews before we had went for my boyfriend's birthday the one in Atlantic City is SOO MUCH better. I think because tip is already included they just act however they want .. definitely not a fun experience corporate needs to shut that one down. Definitely giving the sugar factory a bad name .. keep it in Atlantic City .. read more

Private Party Room. Thanks for a great experience Gayle from planning with menu accommodations to day of service. The space looked amazing and I was able to add a few personal touches (neon happy birthday , marquee #10 and signage) we had a table outside of the room that was a little further away from the action but I believe service to that table was satisfactory as well The staff member that made the celebration basket greeted me and certainly got the celebrants approval. It was gorgeous with much appeal. Food was served at great temperature and presentation was on point. The only thing I didn't get a clear understanding of was the beverages and food packages I naturally thought it was included so I would say next time have pitchers of water on the table in addition to the water brought out in glasses. Bar staff provided the extras and it was very close for adults wanted an alternative beverage. Brandon kudos to you as our lead server! Anyone have questions or concerns I would love to share more of the group experience (cmeventplanners@gmail.com) overall it was great for our 38! read more

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Service is slow, people that work there are rude. I went to the one in Delaware and it was way better. Guess next time I will go back to that one. read more

Our expectations were low, but they somehow managed to dissapoint us beyond what we couldve imagined. Service was horrific from the first moment we walked in when it took them 10 minutes to seat us while staring at an open table. Once we sat down, I noticed my plate and fork had dried food stuck to them, so it was apparent the kitchen isnt very clean or well managed which put both of us off. After waiting 20 min to get our order taken, we were hoping things would turn around.... not sure where the hope was coming from, because our chips and salsa came out with salsa that looked and tasted expired. We sent it back and the waitress gave us a nasty side eye like she was annoyed. The food finally came along with our drinks and it was just sub-par. Not worth the money at all. Horrific, chaotic, early 2010s energy. My wife and I laughed about how bad it was until we eventually paid the check and realized they didnt take off the chips and salsa.... Overall never step foot in this establishment. read more

We came down to the sugar factory in Cherry Hill to celebrate my daughter's 13th birthday . Super cute spot, food was surprisingly good, and our server was amazing... I do wish that the floor weren't so slippery almost like it had a thin layer of grease on it and I worried that someone in my party was going to fall. We wanted to order ice cream but we were told that there was issues with the freezer and the ice cream came out looking like soup so we didn't get to have the full experience but the drinks and food were awesome and we can't wait to come back. read more

Sugar Factory - Cherry Hill - Happy family - Candy Stores Near Me - Cherry Hill, New Jersey

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came in for my niece and my sons graduation with my family and everything was excellent 5 stars to vladimir