If cleanliness is important to you, I wouldn't recommend staying here. We had to have cleaning crew…read morecome in and address months worth of dust, after everyone was up all night coughing. There were spider webs everywhere, ceiling fans looked like they hadn't been cleaned. Even their own cleaning crew said it was bad. This was concerning to me because they charge everyone a $265 cleaning fee. Then when this was discussed with Lori, she was confused as to why we didn't bring it up at check in. I didn't know I had to thoroughly inspect the cleanliness of a rental upon arrival. I thought it was standard. Not here apparently. Lori was responsive but continued to make comments as things came up like "I'm surprised you're deciding to stay", as if we didn't pay $800/night to stay there. Their stove burners had issues the whole weekend, the slider wouldn't lock, they were using a PVC pipe for safety. House was very dated for the price. Views were beautiful but Wasn't impressed with the house at all.

This two story lake house is such a perfect getaway. It is very spacious and has everything you…read moreneed. It is a retreat away from home. You can even do laundry while you are here. We came in March while it was raining so we stayed inside most of the time but we can imagine coming here in the summer. There is so much to do and explore on land and on water. There are two lakefront retreats to choose from. We stayed in retreat #1 which sleeps 10 people. You can stroll down to the marina and boat docks. They also have a hot tub that you can use. We really enjoyed it on the cold day that we stayed.

Great customer service on check-in. Newly reopened restaurant served excellent food. The service…read morewas excellent and the bartender made delisious drinks.

Back in March we booked a three-day stay at Lakeshore Resort in Lakehead from June 11-14 to…read morecelebrate our 24th wedding anniversary. We frequent Shasta Lake and the Lakehead area, so we're familiar with the region and understand that many businesses are heavily dependent on the seasonal tourism industry. We chose Lakeshore Resort because of the amenities advertised on their website, including the pool, bar, restaurant, store, upgraded cabins, proximity to the lake and boat launch, and the option to rent an RV space next to our cabin to keep our boat. This setup was highly recommended and seemed perfect for our anniversary getaway. When we arrived on Thursday, the managers had everything ready for us and were very pleasant and welcoming. Before I continue, I want to say that my husband and I are not overly picky travelers. We don't expect luxury accommodations. However, when we entered Cabin #10, it was nothing like the photos shown online. We had paid for one of the upgraded cabins and were shocked by its condition. The cabin was extremely dated and in significant disrepair. The ceiling was falling down and had a hole in it that appeared to be plugged with toilet paper. The floors were uneven throughout, with multiple flooring types connected by jagged transitions and no transition strips. The ceiling fan wobbled so severely that it looked as though it might fall. The pantry and stove shown in the online photos were not present. The walls and ceilings had patches of mismatched white paint throughout. The shower did not drain properly because the floor sloped away from the drain, and the water temperature fluctuated between scalding hot and ice cold. Most of the electrical outlets were unusable because they had been painted over. The bed sagged in the middle, and the breakfast bar felt unstable, as though it could collapse if leaned on. At that point, all we could do was laugh and decide to go to the restaurant while we figured out what we wanted to do. On the way there, we noticed signs posted on the pool fence stating that the pool was closed for repairs. Once inside the restaurant, the hostess immediately informed us that the grill was down and only cold food items were available. We were happy to see our favorite bartender, Royce from Basshole, behind the bar, which ended up being the highlight of our trip. We enjoyed some cocktails and cold food, which was actually excellent. After dinner, we spoke with the manager and explained our concerns regarding the closed pool, the restaurant limitations, and the condition of the cabin. She was very apologetic and accommodating. She mentioned that she had not been aware the grill was down. We understand that these issues were largely beyond the control of the on-site management and appeared to be the result of decisions made by the new ownership. She immediately refunded the RV space we had rented for our boat. We decided to give the resort another chance and stay one night. We were told the grill would likely be operational the following day and that the pool might be repaired. With temperatures forecast to reach 102 degrees, both amenities were important factors in our decision to stay. Unfortunately, we got very little sleep. The ceiling fan wobbled and rattled throughout the night, and the wall-mounted air conditioner was extremely loud and had a musty odor. The cabin wasn't necessarily dirty--it was simply very old, stale, and poorly maintained. The overall condition made us uncomfortable. The next morning, we packed our belongings, returned to the office, checked out early, and requested a refund. Once again, the management team was professional, understanding, and accommodating, and they refunded our stay without issue. I want to emphasize that the managers handled the situation as well as they possibly could. Our disappointment lies with the condition of the property and the apparent lack of investment by the new ownership. We work hard for our money and simply could not justify spending approximately $200 per night for accommodations in that condition, especially for a special occasion like our 24th wedding anniversary. Based on our experience, we cannot recommend staying at Lakeshore Resort in its current state. Until significant improvements are made to the cabins and advertised amenities are restored and operational, prospective guests should carefully consider whether the resort offers the value they expect for the price. Just to be clear, we were not refunded for our entire stay. We were charged for one night in a run-down, dilapidated cabin that looked nothing like what was depicted on the website. Your statement that we were "fully refunded" is simply not accurate. Additionally, we were never given a discounted rate, despite your claim that we received one. We paid the full advertised price when we booked our stay.

Wonderful and accommodating staff. Donna is the best! Great facilities, very clean and organized…read more Great pool. Close to lake. We have been returning annually with our family for the past 17 years. Never disappointed.

We absolutely loved this little resort! Donna was incredibly punctual and friendly from the first…read morebooking encounter! Then when we arrived she gave us a private tour of our darling, clean, comfortable cabin. She was just as friendly and lovely in person. There wasn't a thing missing in this cabin. All kitchen, bathroom, and bedding supplies were provided. The pool is BIG and there is tons of comfortable pool seating. The game room and other outdoor games were highly entertaining for kids and adults. The outdoor barbecue and community dining area are big and very functional for small or larger groups. The trash is emptied frequently and they supply large bags of ice on demand. I honestly can't wait to return to this little slice of heaven. The sad thing is that the lake is super low for people hoping to boat.

We booked a houseboat at Antlers Resort over Memorial Day weekend and overall had a good…read moreexperience, though there were both highlights and some notable drawbacks. What Went Well: * Booking and Check-In: The resort staff were organized, clear, and responsive. From initial inquiries to payment reminders, everything was handled efficiently. Check-in took just a few minutes, and they helped us transport luggage and spent 30-60 minutes giving us a personal walkthrough of the boat, which we appreciated. * Boat Quality: We were pleasantly surprised to receive a free upgrade to a nicer boat. The vessel was well-equipped, featuring a hot tub, water slide, full kitchen (oven, microwave, running water)--everything was in great condition and very enjoyable. * Support and Communication: Throughout the trip, the staff were easily reachable by phone and did wellness check-ins, which made us feel supported. When we had issues, they were quick to advise and assist. * Departure and Return: Staff helped guide us out of the harbor with hand signals and came out to help dock the boat at the end of the trip, which we really appreciated. What Could Be Improved: * Instruction at Check-In: The person assigned to instruct us was clearly more mechanically inclined and admitted it was their first time training guests. The walkthrough was overly technical, hard to absorb, and not well suited for first-timers--especially with 11 people depending on us. We wish we had received the manual in advance, or even better, a simple infographic showing common procedures (e.g., starting the boat, docking, using the generator). * Safety & Docking Design Flaws: A major issue occurred when another group walking across the rocks used our mooring ropes as support, dislodging the stake and causing our boat to drift. The bridge (gangway) detached and fell underwater, and due to its weight (~50-100 lbs), we struggled to lift it back. This wasn't addressed in the manual, and the design--where the bridge is easily detached and only secured by ropes underneath the boat--feels flawed. While staff were helpful over the phone and eventually explained how to fix it free of charge, we were initially told it would cost $150, which was frustrating. This kind of issue could be much harder for smaller groups or families to handle safely. Final Thoughts: Despite a few technical and structural frustrations, Antlers Resort staff showed professionalism, courtesy, and willingness to help throughout the weekend. The boat itself was excellent, and the free upgrade and strong support helped offset the downsides. However, we recommend that they improve onboarding materials and bridge design for a smoother and safer guest experience. We'd still consider returning, but would come better prepared--and would strongly suggest that future guests request the manual early and ask about bridge/docking procedures in advance.

First, they are overcharging when you use a credit card. By law the are allowed to charge 3% for…read morevisa and 4% for Mastercard. They are charging 3.5%. The camp ground is a bit run down and some of the spots are quite small and crammed in together whereas some are quite large. Please be aware they also charge you for electricity over and above your camping cost. There are some trees with fairly low branches that hang over the fire out, which in my opinion is a fire hazard. Also, a ton of poison oak around our camp site meant we had to be extra careful how we set up so the dogs couldn't get into it and give it to us. The good: easy access to the lake, nice marina. Great fishing. The dogs loved it.

Party of 3 for 1 night on a road trip…read more Arrived around 8:30 pm. Greeted nice and friendly. Reserved room #7 which is at the end. Loved that. Room was super quiet. Beds are ok but better than a lot of budget hotels. Of course the room is dated and can use upgrades but it does the job. Air conditioning works great. Room is clean. Property is cute and would be nice for a longer stay as well. Not much to each right on this area so make sure you have snacks and drinks is my only suggestion. I would definitely stay here again.

The hotel does deceptive advertising and probably also gets someone to write positive reviews for…read moreit. The pictures display in the ad shows a nice room that feels like 3-star but when you go there you will see that the place is barely even 1 star. The decor is old and dingy and furniture is scratched like bought from a flea market. I booked a 2 day stay but left on the night I checked in itself. When I complained to the manager they told me that room #2 is old and dinghy but the pictures are from room#1 but if you look at several of the reviews even that one is bad. Ensure that you look at all the negative review and all will confirm my experience

Very friendly. Great price…read more Nice room. Highly recommend. My brother and I stopped by because of the weather and Durk was really cool and down to earth, made us feel like we were long time friends.

My room was so cozy and full of character! All wood and very…read moreclean. The property is beautiful and plenty of parking for the boat. Great restaurant directly accross the street and the local market right next door. The owner is very nice and very accommodating. Pet friendly, even in the pool! Definitely stay here again when we visit lake shasta

Horrible park, a number of old broken down RV's with tarps and loaded with junk. sketchy people,…read moredirty restrooms... filthy office to sign in....would NEVER stay there again

we stayed here in the cabins and they are wonderful. clean comfy and well appointed. swamp cooler…read morekeeps you cool when it's hot out. our friends brought thier trailer and stayed in the RV park. the whole camp is family friendly and the pool is very nice. the tent sites are all in the shade and all have picnic tables. this is a new owner and he's done a nice job with some upgrades. we will be coming back for sure.

I was sent off of interstate 5 onto this exit last week when the freeway closed both directions due…read moreto a blizzard. I called the Neu Lodge after midnight -- soaking wet from putting chains on, freezing, scared that I'd have to spend a very cold night in my car. "I'm sure you're getting a ton of calls since the freeway closed, but do you have any rooms?" "The one I have has two beds, but I will only charge you what one would have been." The owners could have tripled, quadrupled the price of the room. I was desperate IN A BLIZZARD WITH NO WAY TO ESCAPE. By the next morning there was no electricity anywhere in the town. These amazing people made coffee and soup for all of us that were stranded on their gas stove. Please, please plan to stay here any time you can. They deserve it!!!

Water smelled of sulfur, sink water came out brown at first, no wash cloth, one towel, no floor mat…read moreand a little something left in the toilet. Room was barren, cinder block and characterless. No TV, none!!