It has been some time since I was so deeply humiliated in a store. I walk in and the clerk says do you need something today and I say a suit. She says wait two minutes. Five minutes later she comes back and says you the guy I told to wait? Meanwhile staff are restocking, a staff member is holding up a display with his elbows. None would make eye contact except the two in the middle who stopped their conversation long enough to look me up and down before resuming their chat. Got the distinct impression they all though my person and my money was not good enough for suit supply so after ten minutes of no service I walked out furious. read more

My first suit buying experience in DC. I am new to the area and had purchased my suits from a local men's store in Indiana. I shopped the pentagon mall stores and felt they didn't have my best interest in mind. I worked with Julissa at Suitsupply and was extremely happy with the service. There was a large selection of suits in my size and she helped me narrow it down the perfect 3 piece suit well with the budget I was willing to spend. She also helped me navigate through the assortment of waistcoats and pockets squares. Both of which I was interested in looking for in this trip. My suit alterations we done while I made my selections of waistcoats, pockets squares and ties. Julissa made the whole process fun and easy. Customer service was excellent and access from the metro was easy. I will definitely be returning to shop at Suitsupply while I update my wardrobe, both casual and work wise. read more

Great experience today with Julissa at suit supply. She was professional, knowledgeable and fantastic with look, style and fit. It didn't hurt that she was patient and recognized what we needed vs what might be the latest style. Highly recommend stopping by and asking for Julissa if you are in the market for a new suit! read more

It quite a shame that the service has not improved since they open. Best bet is to buy it online and have a professional tailor mend it.

Customer Service: On a Sunday I was greeted while walking in the door by the manager Helmis (usually off on Sundays) and he couldn't have been more money. The guy knew his suits, fits, didn't lie to me about what worked for me just to get a sale, offered me coffee, brought out accessories, cut my belt to fit, and most importantly was able to offer advice instead of just selling me a piece of clothing. Basically he spent an hour and half with me and was as nice and accommodating before he knew I was going to buy anything as he was after. Their website says the customer is always the first concern, the store second, and headquarters third. He definitely made it feel that way. I saw varying degrees of customer service from the other employees, and feel going through Helmis gave me a superior experience. The store: Sexy. Modern. Clean. Nice dressing area. All employees were wearing the types of suits you see the models wearing on the website. It made you think, "It actually is okay to wear something a little more fashionable around here." That's something I've really found lacking in DC, especially from the men (not that I care, I'd rather stick out a little more positively anyway). The clothes: I can't begin to tell you how much trouble I've had finding clothes that fit. Walking into this place was either like a Shangri la for apparel options, or a vacuum suction connected to my bank account. At 6'4" and right around 200 pounds, these suits seem like they were made just for me. The only tailoring I needed (a little off the cuffs) was done right in the store in no time. The suits felt so incredible I had to stop myself from buying a 4th. All three I bought were of different collections/fits, so I was able to achieve variety at only one stop. Usually you don't want to buy all your clothes at one place because it will look like you were stuck in a certain time period when you did all your shopping. I also own 2 Brooks Brothers suits which are the first "tailored" fit suits I bought after the era of MC Hammer wide pleated pants, long rises, and suit jackets that go half way down your thigh. My BB suits are still great and not the stuffy BB you typically think of. I then bought a Charles Tyrwhitt suit, which was even more fashionable than the Brooks Brothers and could be worn out places even if you hadn't just gotten off of work. BUT now that I've tried on some of the Suit Supply suits, I'm a convert. I also have to say the trim fit shirts are more to my liking than what I've purchased at Tyrwhitt...which was my former favorite after sampling Paul Fredrick shirts for a while (still both very viable options for buying shirts). And, I have no idea why I went to another store after this to buy another couple pairs of shoes. The shoes here look amazing. I bought one pair and should have bought two more. Except for underwear, there is almost everything you could need at this store. I do have to say the ties are not skinny, but not traditional. I don't know how I feel about this middle-sized tie, I prefer to buy something I know is going to last the test of time, but it definitely works for now. The price: I mean if a girl can spend $800 on a pair of Louboutin's or $1,800 on a Louis Vuitton handbag...don't we at least owe it to them to look a little better than the average DC box-suited lawyer/lobbyist/staffer? (I wear a suit almost every day, so I see this cost as justifiable for the foundation of my wardrobe) I've bought a lot of suits. Most of which I regret. Trust me, if you're going to buy one it's better to pay a little more for quality instead of spending that money on quantity trying to match what you can buy right the first time. The price for the suits is the same price range as Tyrwhitt, and around the same as Brooks Brothers if you go with their basic collection. Brooks Brothers higher end cost way more than Suit Supply (and to me looks like what an old man would wear). Obviously there is that Wall Street Journal article favoring a $600 Suit Supply suit over a $3,6000 Armani, and I found out after I decided on it that I bought the one they used to compare as one of my suits. The other suits I bought here cost less. The shirts, although some are priced higher on the website, are equivalent to what you'd pay elsewhere for a good shirt. Mine were around $69 and honestly make me look better than I really do. Price of shoes is more than I'd like to pay, but it seems like that's what shoes go for nowadays. I guess it's only a matter of time before Alden's are no longer "pricey" which would really suck when I have to drop that kind of cash on new shoes. Overall experience: My one visit was very positive. I've put myself on a temporary lockdown so I don't buy any more shirts, ties, or even another suit for the next few months. But I'm so impressed I don't know how long I'll be able to control myself. read more

I don't typically use yelp, but wanted to warn everyone about a circumstance I encountered here. I bought a very nice looking shirt, unwrapped it, put it on, and discovered what I can only describe as a burn (maybe some other type of chemical stain) on the cuff. Unfortunately for me, I had already removed the tags. Upon trying to get an exchange of the shirt, the manager told me that it was not possible for this burn to come from their store, so he refused to permit an exchange. Due to the expense of these shirts, I expect better company policies on returns of defected shirts. Thus, buyer beware. Carefully check every inch of your shirt before removing a tag, or you may be stuck with an expensive yet defective product. read more

I've had two great experiences at Suit Supply buying a winter coat and a blazer. Both times, the service was helpful but not invasive or pushy. On the recent trip, I was helped by Anju R., who was very helpful, professional, and prompt but also gave me the right space and time to decide what I wanted, a perfect balance. I wore the winter coat throughout this season and was very pleased with the quality so far. Good stuff so far! read more

As a young business professional, I have been purchasing Jos A Bank suits since the start of my career. However, I recently received a promotion and have wanted to step up my suit game. I wanted to replace my suits with some of higher quality while getting away from the boxy, more traditional fitting suits and getting some that were more of a modern/tailored fit. So, I began my search and ended up going to many different stores to try to find suits that would be that balance of quality and fit that I was looking for, without a 4-figure price tag. After going to a few stores and trying on about 6 different brands and fits of suits, I realized that I cannot buy a tailored fit suit off the rack...See, I am 6'4" with an athletic build and muscular legs and wear a 42L suit. The jackets for just about all of the suits that I tried on fit really nicely and would require little to no modification. However, I found that the pants were so slim-fitting that I could not get them over my quads...Needless to say, I was getting discouraged and was preparing to admit that I was going to have to spend thousands of dollars to get custom suits... Enter Suitsupply. I had a friend recommend Suitsupply because he had gotten his wedding suit from there and had nothing but good things to say about their price and quality. I ended up going in on a Saturday afternoon. Yes it was busy and I had to wait around for about 15 minutes until a sales associate was able to help me. I explained my situation and he pulled a couple of different suits off the rack for me to try on. To my disappointment, I had the same issue with the pants not getting over my quads. I asked the sales associate if I have any other options and he directed me toward their Made to Measure department. I didn't really understand the concept but I talked with Josh and he explained everything in great detail. Essentially, you have the option of creating custom (red line) suits ($1,000+) and semi-custom (blue line) suits ($600+) depending on the level of customization you want and the quality of the fabric you pick. I immediately made an appointment for the following day to go in for a measurement. My experience the following day was nothing short of fantastic. Josh walked me through every step of the process and answered all of my questions along the way. After about an hour I had picked out and customized 2 of their blue line suits for a total of just over $1,400 ($700 each). Unfortunately I was not able to walk out of the store with them because they are semi-custom and take about 4-6 weeks to make. When the suits arrived about 4 weeks later, I got an email from Suitsupply and was able to schedule an appointment for a fitting. As soon as I tried them on I knew I had made the right decision. Although, the suits did require a few minor tweaks to get the fit just right, the quality was amazing and is miles above the Jos A Bank suits I had been wearing or anything else I had tried on to that point. Overall, I am very happy with my Suitsupply suits and my experience with Suitsupply. Since purchasing the 2 suits described above, I have purchased 1 more blue line suit and 1 red line suit that I will be wearing for my wedding. If you can afford it, I would highly recommend seeing Josh and Michael in the Made to Measure department because they are both super nice guys and are really good at what they do. The quality and experience have made me a customer for life and I doubt that I will ever purchase a suit from anywhere else as long a Suitsupply is around. read more

Adam and Fabiana are the best. Picked up 2 suits this week and will be back for more. Highly recommended!

Nice clothes but worst managed suit store I've ever visited. Despite previously buying a suit from the store and buying suits for almost two decades, I was not allowed to try on a suit without first undergoing a "consultation" from an associate. After waiting in line to see the only associate qualified to do the "consultation' (despite 5 or 6 different employees wandering the store seemingly doing nothing), the 20-something associate told me such insightful analysis as the shoulder width and length of the suit I had chosen were "good". However, she took the suit jacket from me and I was not allowed to try the whole suit on without her attendance (again, forcing me to wait in line as she dealt with a line of other customers). I complained to the manager (Jordan), who told me that these procedures are in fact "policy" and he has no flexibility in enforcement but he was unable to provide any reasoning beyond it is company policy. I asked why I could not just try on the suit jacket since it was the subject of the "consultation' and he said nothing was preventing me. I noted that the associate had taken the suit jacket away from me and he responded that he (note: the manager) does not have the authority to get between a customer and an associate. read more

Grotesquely hostile, condescending, and passive-aggressive treatment by the made to measure representative at the Washington, DC location. From slandering customers in the presence of other customers and issuing constant snide remarks about customer selections to dismissive snickering when responding to simple questions and dumping customers off onto other sales associates this entire experience was beyond unacceptable. The behavior by the made to measure representative truly typifies the smug, self-serving attitude of the business as he still remains in the employ Suitsupply despite numerous attempts to humiliate and drive away patrons. Get some class and professionalism. read more

** Customer Service - is the main reason they get 5 stars. Joyce (she's great!) was my salesperson from the start and walked through the various options for 2 hours with my girlfriend and me, while never once being pushy or snobby in any way which you can get at some clothing stores. I actually had fun and this is coming from someone who hates shopping. But beyond this I found everyone I ever encountered there actually knew suits and would not hesitate to tell you what looked good vs. not. Compare this to the lousy service you get at the well know stores where you get a lot of "oh that looks great", even if the shoulder and waist are poorly fitted. Everyone at the store seemed passionate about the product and making sure I got the right one. And "Ash" the tailor helped immensely. He's usually there on the weekends I've learned. I had some interesting lowering of the arm hole requirements and he was able to troubleshoot it and chalk it up right away. Service, Service, and more Service is was will continue to make this store/brand explode globally. It was a refreshing experience. - Fabric choices and quality - excellent in person and as indicated from all of the reviews on-line, especially the Wall Street Journal article. - Price - can't beat it based on the quality. Read the internet articles. - Store layout - organized and very functional with two changing rooms, mirrors and a made to measure area; Definitely more European feeling than say a Brooks Brothers - Fit - best fitting suits OTR I've owned. Went with Napoli and Lazio's. Definitely more aggressive/European cuts, which I favor similiar to maybe a tailored Brooks Brothers - What else - I like their shirts although you'll have to be comfortable with a very large, some would say bold spread. Really shows off a large tie knot well. I can't wait to go back for another Lazio soon or some of their more casual sport coats, e.g. the Copenhagen. read more

I originally purchased my suit online, and when it arrived, I realized two things. 1. The size that I would be at a typical suit seller, is not my SuitSupply size. 2. I probably do not have the build for a SuitSupply cut. I took the suit to the store today with every intention of simply returning it for a refund. About one minute after I walked into the store, I was greeted by Marketta, and I explained to her my situation. Before I knew it, she had found an even better looking suit (but same price) than I had originally purchased, and when I put it on, it still didn't quite fit right but it was very close. She took me over to the mirror and explained the few alterations that could make the suit fit perfectly. She then called over Malcolm to confirm her thoughts. I was greeted by Malcolm and he agreed and shared the same information with me. During the fitting, I was also approached by a third employee who offered me coffee, tea, or water to drink. After determining all of the alterations, I learned that my suit would be ready in a week (one week sooner than I needed it) and I left the store a very happy customer. From this point forward, I will be purchasing all of my suits from this store. I could not have been more satisfied. read more

I would give it 6 stars if I could, and each one of them would be well deserved. The first sales consultant that I met with was incompetent and sized me wrong; the alterations necessary for the suit to fit right ended up costing over $100. When I picked the suit up, none of the alterations had been completed. I was extremely mad, although I did not come across as such when I went back to inform them of this. Upon my return, Helmis Matute, who also happens to run the DC store, took extremely good care of me. He spent an obscene amount of time remeasuring me and performing additional alterations (at no additional cost) to the suit. Even after these additional alterations, it was very obvious that the suit was just too big for me (42R), at the fault of his colleague. He then offered to exchange the suit for a smaller cut (38R), which went above and beyond my customer service expectations. He then resized me for the new suit, took extra care in explaining the most minute of details, and refunded me the difference in cost between the larger and smaller suit. If you want a true professional to take care of you, go see Helmis Matute. read more

Although lacking in staff, they make up for it with their awesome personalities and professional demeanor. I met with Malcolm, who instantly greeted me with a smile and a warm welcome. Our fitting went along amazingly; filled with laughter, honest opinions, and overall great service! Let me tell you, after working with Malcolm and experiencing the store myself, I'll definitely come back again. Tailored to perfection, I bought the blue linen Washington suit for my friend's wedding this past weekend and let's just say, I got more compliments than the groom. read more

What can I say about my experience? When I walked in to the store, a nice and pleasant lady with an equally nice gentleman greeted me on the second floor. I felt welcomed... God blessed me. So far so good. However, since I told them that I was looking for suits, they directed me to the 3rd floor. That is when the problem started. I'm not sure if these salespeople work on commission. If they do, why wouldn't they care about offering me some help so that perhaps they could make some commission on me? For about half hour, I walked around the store looking for my size, but I couldn't get anyone's attention. Finally, a guy asked me if he could direct me (perhaps I looked lost or looked like I needed help to him). As soon as I started telling him that I like the gray suits on the mannequin, he said "give me a minute". But several minutes passed by, he didn't come back. So I continued to walk around inside the store for a little more.....About another ten minutes passed by, another salesman asked me if I needed help, I said yes, but he responded: "I'll be right back" And he did not come back either. At that moment, I was thinking about walking out of the store, because I felt I could buy suits anywhere else. My money is good anywhere. This is not the only store that sells suits in NYC. However, I waited a few more minutes to see if the salesperson wearing the light gray striped suit (he's stationed at the corner where they keep 36S sizes) would perhaps help me. He wasn't too willing either, but he asked this guy, Nicholas (who happened to be the one asking me earlier but never came back to me) to help me. Nicholas was annoying because he didn't pay attention when I talked to him which tells me that he has no interest. I am anxious to find out whether these people are on commission... It takes too much time to write a complaint. I'm going to stop right here. By the way, I did buy a suit in the end. I was in the store from around 11:30 am to about 1:15PM, the time I left. If I have to return these, I will most likely take these to the Madison Avenue location to return (hopefully they are better) so that I do not have to see these people. Goodbye, SuitSupply. I promise I will not come back to disturb you again. I am sorry I went today. Clearly that inconvenienced you. Hopefully, Yelp will not delete my review since it is a negative review about the store. read more

I wear suits every day--have for 15 years--and I'm a huge fan of Suit Supply. Look, the DC store is not as great as some of their others (London Saville Row comes to mind), but it's DC--where surly, disinterested and less-than-knowledgable salespeople are a fact of life. That aside, you simply cannot beat the quality-to-price ratio of a Suit Supply suit. Period. The reviewer who said you're better off at Brooks Brothers for a $1k suit is totally wrong; Brooks Brothers suits are made from lower-quality fabric and totally lifeless--boring cuts suitably only for unfit old guys and devoid of details like working buttons unless you go bespoke...in which case you're spending WAY more than $1k. And PS: for $1k you can get not one but two suits at Suit Supply. I've bought suits at Neiman's, Saks, Nordstrom, lots of boutiques...and yes, Brooks Brothers. From now on, if it's not 100% bespoke, I'm going to Suit Supply. read more