I had a really excellent experience at Nitty Gritty! Was greeted warmly upon arrival as a nervous…read morefirst timer, and Julia is an absolute superstar. I love the vibe of this salon - super bright, trendy, and conveniently located in the Village Gate Plaza. The website answers any and all questions about your cut, color, or wax in advance, with a demystifying FAQ page and a full before and after care list. My service was ~30 minutes long and I felt totally comfortable for the duration. Nitty Gritty goes out of their way to ensure their salon is an LGBTQ+ safe space - there's specific information on waxing if you're transitioning, an ask for pronouns at the time of registration, and a truly welcoming atmosphere for all. This alone will keep me coming back and supporting, but the fact that the service is so top notch is a nice added bonus. The reviews don't lie, Nitty Gritty is the best. Looking forward to my next visit and grateful to have this awesome shop in town!

Nice people and spot. Julia is the best in the business. I keep my appointments for about three…read moreyears now. I haven't had an issue yet. I'll recommend anybody to go there who has class and sense.

Had my first facial at Skintopia.... This place is beautiful, and so relaxing!!! TESSA was amazing,…read moreand had the most incredible touch that transformed my skin from dull and dry to quenched, soft, and supple again. I would highly recommend this place to anyone looking for a fantastic facial, and relaxing experience!

I can't begin to express the extent of my love for this place. I started going to Skintopia over 9…read moreYEARS ago, so this re-review is long overdue. Skintopia is more than just a spa. Skintopia is a haven for all those who are weary/hairy/dry-skinned...WHATEVER you need, my girl Christina will hook you up. Facials, waxes, eyelashes, makeup, she does it all! I literally drive from Syracuse to Rochester every 8 weeks because I trust no one else with my Brazilian! 2 times in my life I went elsewhere and let me tell you, I'll make the drive to Skintopia now. Make an appointment, stop by, relax to the music, soft beds, heated towels, wonderful service, delicious complementary tea, and great company. You'll be hooked!!

I have been here several times. Technically they are walk in but I recommend calling ahead. The…read morepricing is reasonable, facility is clean and the massages are great. Lulu and Lucy are both great I'm sure the rest of the masseuses are also. I have a regular therapist close to home but she's often booked for 6+ weeks so this is a great spot to swing in for a quick pick me up.

This might have been my worst massage experience. Called for a 1:30 appointment. She had me wait…read moreuntil 1:55. Massage did not start until 2:05. She then tells me that she will work on me for 10 minutes then another person will switch. Super weird vibe. The massage itself was terrible, no pressure and only one lady knows English so she will make you speak into phone translator for help. I ended up getting up to leave. Also the prices on these pictures are wrong.

Great service. They take walk ins. Very friendly. A little cheaper if you bring cash. Will be back…read moreagain.

I went here a couple times at the beginning of my waxing journey. I got multiple brazilians (4-5)…read moreand finally decided the student price wasn't worth the experience and I'd rather spend a little more money for some customer service and quality. Yes waxing is painful, but this seemed like the goal was to get me in and out in 10 minutes or less. It seemed like there was no consideration for my comfort. On top of that, I left every waxing with bruises (which can happen if you're not hydrated) but also burns and raw skin patches that took a long time to heal fully. Any complaints I made, I was told to purchase something from their extensive line of pre and post care ointments and products, and that the wax was kept at a regulated temperatures. I just think customer care wasn't prioritized and it wasn't a great experience.

This was my first time there and I was over the moon with the results!! I went there for a hair…read moreblowout and full face makeup. I had Amy and Dylan and I showed them a picture of what I liked and they delivered and made it 10x better. I am so happy with the results, I can not say enough good things about the salon and Amy and Dylan. They were so nice and professional and the salon was very calm, clean, and relaxing. I will for sure be coming back again whenever I have a big event and will recommend anyone there. Thank you so much for making me look and feel beautiful. I greatly appreciate it! -Kaitlin

First time customer and will definitely be coming back! Was in the area and called to see if they…read morehad any openings and last minute Maddie was able to squeeze me in, although she was done for the day. Not only did she cut my hair, she also blow dried and styled all for very a reasonable price! My hair is wavy and hard to manage and Maddie did a great job, already booked my next appointment!

I ordered a twin mattress over 3 weeks ago and STILL have not received it. In fact, there is little…read moreto no communication from the store as to the status. I live in NYC. Surely, there are many distribution centers and warehouses nearby. Had I known this, I would have gone straight to Amazon or Walmart where you know where you stand every minute throughout the purchase process. Never again, J.C. Penney. You do not have my vote.

The photographer, Tori, was absolutely fabulous. We had a 3 generation photoshoot with my mother,…read moremy son and I. All the photos came out great. I would definitely recommend Tori and JCPENNEY portraits for all your photo shoots!

Love coming here for eyebrow threading! She does an amazing job and very easy for walk ins. Cost is…read more$15 as of 5/25. Highly recommend and will keep coming here :)

Since I thought they closed the marketplace location I gave this location a try. She was very open…read moreabout the wait since I was a walk in. More people walked in, more people called, back up help was called to wax the hairy bits in the back rooms. Everyone came in happy and seemed to leave appreciative of their service.

I went to the New Sephora that just opened two weeks ago. Was met with over made-up child, who was…read moreunhelpful AF! I wasn't even in there 5 minutes, before walking out and going to Ulta. Drove to Ulta and was met by nice, mature women, whose make-up was done tastefully! I have cancer and am in chemo. I wanted new make up to do my face up, before shaving my head. Because my hair was coming out fast and furious. The women here were helpful. I picked out my make up! Spent a few hundred dollars. Too bad for you Sephora. I have 6 daughters and 10 granddaughters! In the past, I've always bought them Sephora Gift cards. Today that has all stopped. From now on it is only Ulta Gift cards. Thank you Ulta for treating ALL women like they matter! Happy Easter!

I'll be honest--I don't visit this store often. The main reason is that they don't carry everything…read morein stock, and many items are online-order only. When I do go inside, it's hit or miss in terms of what's available. I've ordered a few things online for in-store pickup. The staff was friendly, but having to show ID to collect your items felt a bit odd, though I understand it's their policy. Once your order is ready, you'll receive an email with a QR code that needs to be scanned at pickup. I've heard they're opening a new location in Pittsford Plaza, where Bed Bath & Beyond used to be, which is great news! This location has plenty of shared parking, so it's easy to navigate.