Headline: $150k ESCALADE GUTTED AT 4,700 MILES - LIES & ZERO SUPPORT FOR LOYAL CUSTOMER The Bottom Line: If you expect the "Premium" service Cadillac promises for its $150k flagship, stay far away from Sullivan Cadillac. In the last year, I have purchased two flagship GM vehicles, spending nearly $250,000, and this is the treatment I receive in return. AVOID THIS DEALERSHIP AT ALL COSTS if you value your money, your time, and the integrity of your vehicle. The Failure & Substantial Impairment: My 2025 Escalade has only 4,700 miles and is currently sitting in pieces after a catastrophic electrical failure where both AC screens and control displays were flickering and failing, leaving me with no way to control the vehicle. Following GM Engineering, the dealer gutted the entire front dash and interior to replace the wiring harness. The repair failed. They are now "guessing" with an entire radio assembly on an indefinite backorder. This invasive teardown has substantially impaired the structural integrity, safety, and future resale value of my asset. Management & Service Misconduct: * Edwin Mejia (Service Advisor): Beyond dismissive with a consistently negative attitude. I am the one constantly chasing him for updates. Most critically, Edwin explicitly lied to buy time, claiming the wiring harness was being replaced following a "software update"--only to admit later that no such update even exists for this car. He had no loaner available on Day 1 and has never reached back out to provide one, leaving me stranded for 8 days (and counting) in direct violation of Cadillac's warranty. * Richard Gruber (General Manager): I escalated this directly to the GM to get real answers and see if this unprofessional attitude would change. Everything has remained exactly the same. There is a total lack of accountability for a high-value, loyal customer. The Result: A gutted $150k vehicle and zero respect for a client who has invested a quarter-million dollars in GM products this year. Do not trust Sullivan Cadillac with your investment. read more

I bought my Pacifica from Joey Frampton on line. The transaction was smooth and flawless. Since I had to travel 4 hours to pick up the car I asked that he have everything ready for me to sign and return home. When I got there he had it all together, I bet I was back on the road in 15 minutes. I would not hesitate to deal with Joey again. Thanks read more

Extremely Disappointed in my new XT4 purchase. One very important feature I wanted was the wireless charging feature in the center armrest area. I was assured by both the salesperson and the General Manager, that if I purchased the one they had on the lot, they would order the part and install it. Well, it turns out, they can't order and install the part. The option they offered was to sell me a different vehicle that would cost me up to $15,000 more! If I wanted to spend $15,000 more, I would have made that decision before I finalized the purchase. Now I am asking to be compensated for not providing this feature and their response is since they included into the deal, and I'm not entitled to anything???? But I didn't get what I bought, so it really looks like bait and switch. Bottom line.....if I was told that the wireless charging was NOT possible on this vehicle, I would not have bought it!! And Cadillac customer service is a waste of time. So, I'm still trying to get resolution and texted the salesperson 3 days ago, and no response....Meanwhile, the car is sitting in my garage as I don't want to put miles on it until this is resolved. I bought the vehicle in mid May, so we're 3 months into this already with no resolution. I did not name the sales person as he tried to help, but he has no authority to make any decision whatsoever - all decisions are made by the GM. read more

It was the best buying experience ever! They took our lease from another dealership and they found the color combination we were looking for. Drove back 2 days later and picked up our XT5! Reese is a great guy. Straight forward. No hassle! read more

My wife and I "ordered" a CT5 on November 10th, 2025. We wanted an AWD with the V6. We were required to leave a 5k deposit for our order to be placed. Today, 12/10 we received a phone call stating that our car was not ordered and it wouldn't be until January but that couldn't be guaranteed. I was upset to say the least on why it wasn't ordered on November 10th. They gave us a lot of excuses and every time we tried to get clarification they changed their story. After several calls going back and forth we cancelled the deal and requested our deposit back. We immediately drove to another Cadillac to place our order. That dealership told us that the CT5 with a V6 ended that production option on 12/01/2025. Sullivan Cadillac outright lied to us about ordering a Cadillac in January as it no longer an option. They cannot be trusted to order a car for you even when taking a 5k deposit. I checked with two other Cadillac dealerships, and they only require 1k. They committed fraud by taking my money and never ordering what they were supposed to. DO NOT DO BUSINESS WITH THIS DEALERSHIP.... read more

I left a negative review on Aug 18, 2025. Since then Mr. Richard Gruber contacted me and addressed all my concerns and problems. I'm grateful for his help. read more

Just talked to sales manager, Jerry, about a "new" 2025 XT4 advertised on their website. He said they don't have any "new" XT4s on the lot. So I described it to him, green...he said that's the owners vehicle and they can't sell it. I asked why are you advertising it? He said they don't have any way of removing it from their website!! SUGGESTION: Stop lying to hard working Americans and hire a website administrator. Any 5th grader can update a website. read more

I recently purchased a car from Sullivan Cadillac of Ocala FL. 2025 CT5 sport edition the car was supposed to be a gift for my wife. I purchased it later that night. I decided to go move the car closer because I live in apartment complex for the surprise. I open the door. The car has roaches brand new 2025 15,thousand miles with roaches. And every answer has been there's nothing I can do. read more

I wish you could leave negative star rating. The dealership ran an ad for a Black Friday event. I inquired and was sent a voucher and given an appointment. Day of supposed appointment: Rode my Harley an hour in the rain, it was my trade. Got to the dealership 10 minutes early. Let me say first, the receptionist needs to find other work. She was cold, uninterested in helping me or the woman that came in before me. I asked for the names of the two sales managers I was told in a message to ask for. She responded "Who?" Just then one of the "managers" came out and she was magically enlightened to his existence. He didn't instill any confidence in me either. Bottom line, I left, driving another hour in the rain. Total waste of my time. Beware!!! read more

Dear Mr. Sullivan and Staff, Wanted to thank you for our purchasing experience with everyone. Now to my salesman Jacob? Very professional. a five star rating for this individual. Came in on his time off and made a point to explain everything about the dealership and test drove with my Wife and I. Great man. To the staff, my hat is off to all of you. Friendly and respectful. You have a real TEAM Mr. Sullivan. Respectfully, Ken and Stephanie Foster read more

Do not waste your time with this dealership. They have managers like Dennis Woods who does not bother returning phone calls or emails. Ive tried for 3 weeks to get my car in for service and cant get a simple phone call to answer some basic question before setting up the service. Trust me if customer service is this bad, I can only imagine how bad my simple services would be. Do yourself a favor and avoid this dealership. Thanks for nothing Dennis Woods the Service Manager @ Sullivan Cadillac 352-732-4700 d_woods@sullivancadillac.com read more

I wouldn't patronize this dealership. They are rude. And when they are selling you the car, the tell you they want your business the service manager is not honest. Really save yourself the aggravation and just don't go there read more

Do NOT buy from here. Richard Gruber the General Manager does not know what customer service is. The way he acted in front of me and my child was uncalled for and very unprofessional. His employees were even embarrassed of his behavior. He even stated he was just going to delete the reviews on Google and find out what business we run and that he's going to go on and post a bunch of bad reviews. Not only that, but I am also unsure why he feels it's necessary to leave a knife out on his desk, for what??? I will get to the owner of the branch to make sure he understands how his employees treat his company. read more

Sullivan Cadillac - Here is proof of the General Manager of Cadillac having false reviews posted he could not resolve a legitim issue caused by Cadillac. - Car Dealers Near Me - Ocala, Florida

Just bought a XT4 from Sullivan sold by John Rolin who was great to work with. Not pushy and just kept quiet while we talked. We were very impressed. We then went back into the dealership and because John had jury duty, we were scheduled to meet with Dylan Tucker who was a mirror to John's mannerisms. We signed the paperwork and were walked through the car's functions, and everything went smoothly. I read a lot of reviews and I must say that based on our own experience I would highly recommend this dealership to anybody who is looking for good service without aggressive tactics. Thank you Sullivan! read more

found a car I was interested in on cars.com and autogurus.com. when I arrived at the dealership, they would not honor the Internet price. Manager said that those companies added those prices themselves the dealership did not post the ads. The dealership wanted $10,000 more than asking price on the Internet. The Internet ads had the companies, logos and pictures of the cars on the lot. I feel this is dishonest, which means the dealership is dishonest people should be wary. read more

This was my second time purchasing a vehicle from Sullivan. The first was a Cadillac in 2020 CT5 which my service was very good. This time I went to Sullivan Buick GMC with the desire to purchase a truck. mind. The salesman was Kevin and he was very nice and professional. Sales manager, Zach, did a nice job on my trade in but does anyone ever get a great price on a trade in? The big picture is, the staff at Sullivan were very professional and knowledgeable, the finance office got me financed with the lowest possible rate. So, if you are in search of a truck and want great service, I recommend Sullivan Buick GMC, or go next door for a Cadillac. Lastly, only four stars because no one is perfect! read more

I just returned from Sullivan Cadillac getting my oil changed and tires rotated. At first it was free, then when I was about to leave, the bill was almost 150 dollars. After I vented my anger on the price they said they would give me my check back. By that time I was mad, I just told them to keep it. I will NEVER buy from them again. read more

Walked in to ask for help with a car on the lot and everyone stayed doing nothing at their desk. The owner or manager walked by me and I asked him for help he said he would get me some unenthusiasticly and then after 5 minutes of nothing I just left. You think they'd be more pumped to sell a car. There was only one other customer there read more

When I first made an appointment with Sulliivan Cadillac to come in and review and test drive a CT5 model Cadillac, I was greeted by the general manager Rich Gruber, he was very cordial and I was introduced to Ron Roddriquez, of the sales and consultant department. I found Ron to be capable, knowledgeable and very concerned about us having a great buying experience. My previous car which I wanted to use as a trade-in was a Honda. He went to great links and a lot of effort to get Honda to give us a final amount due on the car. I think he spent over an hour trying to talk to these people who were uncooperative and very difficult to reach. It was also very time consuming. He remained calm and assured me that everything would go OK and even let me take the car home the same day. I can never thank him enough for making my buying experience terrific. I would highly recommend Ron as a great contact to pursue buying a great car at Sullivan Cadillac. I can never thank him enough for making the buying experience a pleasure. read more

Service Manager Robert of Sullivan Cadillac lies, replied to a yelp review of what I believe first and not what I edited it to because I was told to bring it in on Saturday. Now this was a week and change away and I desperately need my car fix because it doesnt go over 25 mph and when I come in that Saturday as I was told to come in. He wasnt there. A guy named Logan said He cant do anything for me and now I'm back to square 1. How do people like this keep or get their job? You say something to a potential customer. You better mean it especially when your representative of Sullivans Cadillac. Dont go there because they will just lie to you. It seems to come natural to these people read more

Sullivan Cadillac - I Love my Cadillac - Car Dealers Near Me - Ocala, Florida

Bought 2 trucks and a Nissan Rogue from Dylan Tucker and he was an outstanding salesman considering how young he is. Very polite and not pushy. Had a lot of patience and hooked us right up with our deals. Also their finance person Enoch was great at digging and getting us financed considering our credit is not the best in the world. He went above and beyond. Great doing business at Sullivan and will definitely be a return customer in the near future. Thanks Dylan, Enoch and sales manager Joe. read more

Dylan Tucker just sold us a car. Fantastic salesman. Down to earth, honest, informative, and no pressure. Worked hard to get us a great deal! Go see him! read more

I brought my 04 Cadillac srx in for a computer programming. Although they were able to program the one computer they informed me of another issue with the ecm . This isnt about that. This is about Jaime in the service dept and the service dept people in general. Jaime the way I spoke of you, my wife said am I in love with this girl. Lmao. I use to own a big shop in NY building Truck equipment for industry like dump trucks and crane trucks etc. I know how hard it is to get good representation in the service dept. Jaime is fantastic at her job she somehow makes you feel like She is your sis and gonna make sure your treated right I never dealt with any dealer as a customer in the shop but Cadillac does not share ability to program computers . Dealers use to bring me the repairs to the big trucks. I was on the other end. Sullivan owners need to recognize they have something special in Jaime . Jaime is so appealing because she is real and not acting. People see right threw that. Most men go ,,,"uhoh" when they see a female in the service dept. Jaime really knows her stuff. Keep up the good work. Ray M read more

Time will tell if the actual work was successful. While I appreciate their effort to keep the cost down on my out-of-warranty vehicle, I go to the dealership for EXPERTISE and QUALITY of work. I'm not dropping in to see if I can save a few bucks over some shade tree mechanic. If I ask for 4 new tires...I want 4 f-ing new tires on my car. Just do the work! Overall I was very much ok with the service & price. I will return again. read more

My wife and I went to Sullivan Cadillac today to see a 2006 Lincoln Pickup truck that was advertised for sale on Facebook and their website. I sent a message thru Facebook asking if it was available. I never received any response. I then called and spoke to a used car sales person who told me it was there but being repaired.(3) days later after very bad weather in our area we decided to go and see the vehicle. We called and were assured it was still there. We arrived about 1 hour later and were informed it had just been sold. I said I had looked all around their lot and did not see it and the salesman Rob said it had just been sold and it was being detailed. I told him and his alleged manager that they should have called me to save me the (1) hour trip and I was informed they didn't call me because I did not come in over the weekend. I told them I was appalled that a Cadillac Dealer operated this way. I believe the term is bait and switch. I can't prove it and although I was a customer in the past, I will not deal with people who treat their customers this way. I urge you to think before dealing with these folks. read more

Buyers BEWARE!!!! On Jan 30th I paid 14k cash for a car that I havent been able to put gas in since the purchase. Being told by the Service Manager I should just take the car to an auction??? WTH? To make the damage worse now they quote me $1600 labor to change a gas tank and $381 in parts; after being told when I first bought the car back the second week of owning it that they would take care of the issue? Then I'm told IF I need a gas tank its gonna be $546 IF they can find one because GM doesnt make parts anymore and yet I type in the cars make year and model and pull up plenty of gas tanks all under $200 so much for good business practice and righting a wrong. I was also told I will be called back and havent heard a peep from anyone. This dealership new exactly what they were doing when they sold this car...This issue didnt happen overnight they shut off the check engine light and filled up the gas tank so I wouldn't have an issue until I had to fill up again and that is when all hell broke lose and I knew I was scammed!!!! Especially, when I was told by the Manager that it was air in the gas pump line of the gas station not the car and yet here I am going on 3 mos and still cant put $5 of gas in my car without it taking 20 minutes!!! Hopefully, one day soon I can apologize to the dealership for my complaint that I will be making with the help of consumer advocacy of the BBB and every other review board I post. read more

On our 4th escalade and the only reason this location is getting a 5 star rating from me is their service department! In which the past few years was horrible! Of the past 15 years, this is the first time we are happy with their service! Its about time they make some changes!! Rob the new service manager is on top of his game and has always delivered when something is needed on our cars! read more

What a disappointment ! Went in looking to trade for a used car. Several men walking around and no one even looked our way. A man asked if he could help and I asked to speak to a certain salesman. He ended up being busy and he asked four different salesmen to help us and they all said they where busy, but they had no customers. He found a very arrogant salesman to help us. I saw the car on the internet advertised $38,998. He told me the price was $39, 998. When I told him about the internet price he just said "Oh". I made an offer and he went to the manager and came back and said we were too far apart and said "Thank you for stopping by". When I asked if he didn't want to counter offer, he said no, the price of the car stands. Never in my 55 years have I met such a stuck up,snobby car dealership. read more

Seniors Beware! Went to Sullivan to look at cars. We had bought one car from Ronnie before. We owned our car which was worth $25,000. He talked us into giving up our car and leasing a new one. They did not go through any of the paperwork with us, and we just signed the papers. We sent the paperwork to our family and they were furious. They told us to get our car back. Sullivan refused to give it back. Our family said that Sullivan has taken us big time, and we lost all of our equity in our 2016 Cadillac. With all of the seniors in Florida, they evidently have been taking advantage of seniors for years. That is the last time they will rip us off. read more

We went in after being contacted by their internet rep in response to a "TrueCar" deal with USAA. A very "eager" salesperson proceeded to tell us what we wanted and did not listen to us at all. He insulted us by saying he knows, after 10 years in the business, that we travelled a long way to see the vehicle because there are not a lot of them available. This was his attempt to tell us that he had the upper hand. Had he listened, he would have known we travelled all of about 5 miles to get there. He was also working with another customer at the same time, who walked out stating "this was a total waste of his time." I agree, don't waste your time at Sullivan. read more

Here is a perfect example of how a business manager can ruin a dealership. How many of you out there have ever bought a car without a negotiation of price, terms etc.? There is a 'massive' rebate ($7200) on a Buick Encore in March of 2018. Hurray for GM! Rebates are seperate from the price negotiation. The business manager told us you are getting 27% off because of the rebate (so?) that's between me and GM. Thus he (the guy who said he sold a billion cars) .. told my wife and I there is a 0 discount on this model. Boo for Sullivan! HUH? I told him I don't pay full boat and he said 'but your getting a big rebate', again(so?). I then suggested we try a lease, my fault. With a different massive rebate of $5750 for a lease and a high residual value 62% the internet is abuzz over 189 and less payments. Guess what? he pulls a 314 payment from his 'machine' (that he paid a lot of money for) and when I tried and failed to even get close to his number he refused to let me see if he had any junk fees in the deal. We were financing aroung 4300 with 3.12% how am I paying him back over 7500? Again a lease with no reduction in price, just 'massive rebates'..yet just looking at other dealers they are offering around a 7% price reduction before rebates. Thus I now own a new Encore for the next 2 years @ 195.33 with nothing OOP! They do not act like a real dealership, the property is run down and uninviting but you know what...just like he said to me..it's only a car..but its my money! Their price: $314 How? Price I got $195 Honesty. read more

Traded a very nice SUV for an XTS. Told the salesman that I did NOT want to put anything down on the care as I was pre-approved for the balance etc... At the time of signing I stupidly believed everyone and signed away. Then the next day got the call asking for the $1,000 cash down that was on the contract. (Always read the freaking contract). In my opinion, this extra payment was a deal breaker and nothing less than dishonest. The salesman even said that I didn't want any money down, but obviously someone did and added that to my contract, but it was too late. Paid the outstanding amount, peeled the Sullivan name off the back end of my car and will NOT be back for anything, anytime. Now I'm sitting here waiting for GM to call me for the "Customer Satisfaction Survey" that is usual. BTW, the car is nice. read more

I would never buy a vehicle from any Sullivan dealership. They have huge addendum stickers adding thousands extra to the MSRP (for really nothing of value), they will not negotiate on the price and the management and sales people are very rude and condescending. If you don't agree to their terms they have no problem seeing you depart. Use the internet and do a dealer search and you will no doubt find a better deal and a better experience then Sullivan. read more

I had the pleasure of communicating with this dealer online for a potential purchase of a pre-owned automobile. I found them to be very prompt, courteous, and helpful. They were understanding about my needs and worked with me . I recommend them highly. read more

I traded both my wife and my cars in at Sullivan Cadillac the previous week. My wife absolutely loves her car, a 2008 Honda Accord. Myself who swore he would never own a Japanese car, am impressed by its quality, pickup and handling. This however left me with out a car. I went to Sullivan Buick to see if I could find a replacement for my 2005 Buick Lacrosse. I passed on a Buick Lucerne V8 and instead opted for a 2005, very low mileage, Chevy Malibu. It had great pickup but after a week of driving it, I realized, it was Not a Buick. It was a real step down from my Lacrosse even though the Lacrosse I traded in had 115,000 miles on it and the Chevy only had 30,000. I went back to Sullivan Buick again and Scott and Joe steered me toward a low mileage 2007 Buick Lucerne. Now I see why my Mother misses her Lucerne so much. It is an outstanding car. Between your excellent salesmen and Buick's high standard of quality, I would recommend Sullivan Buick (and Cadillac) to anyone looking for a car. On top of this, my wife and I attended a new Cadillac/Buick ownership dinner at each dealership and we were very impressed that even after the sale, Sullivan wanted to make sure it's customers were satisfied with their purchases and were there to answer any questions new owners had. read more