While traveling from Tallahassee to Boca Raton for a work conference, I experience a loud "pop" in my car just south of Gainesville. I immediately pull off the interstate thinking tire blow-out but upon inspection all the tires appear in proper working order. Looking under the car, everything is clear. The on-board monitoring system shows no alerts so I pull back onto the interstate and continue towards Boca Raton. Although there are no warning lights/alerts, the car is unusually loud. I stop for gas in Ocala and decide I better have someone look at the car. Searching on my phone "Ocala BMW" I find the gas station is .3 miles away from the Ocala BMW dealership - what a lucky gas stop! BMW Ocala is open so I pull into the service lane. The reason I am writing this email is because of what happens next or better - who happens next - Robert Czaplicki. Mr Czaplicki immediately comes to the rescue! After a brief chat about the car and the urgent need to get to Boca Raton, Mr. Czaplicki jumps into action. My car is in the service bay and within 30 minutes the car problem is diagnosed. My car needs a major part replacement (something to do with the car air flow system) requiring a lengthy repair. Knowing I am in a time crunch, Mr Czaplicki improvises with a few minor adjustments and gets me safely back on the road in time to make the meeting in Boca Raton. Mr Czaplicki displays what is hard to find these days - a real professional with interest not only in the car but also my personal situation. The service department might easily say "sorry" we cannot fix it today but instead go above and beyond expectations making my car safe to drive and all within a brief 30 minute window. As a female traveling alone, I cannot express enough my gratitude to Mr. Czaplicki for his sincere interest, kindness, honesty, understanding, and professionalism. Mr. Czaplicki scores a Perfect 10 for the Ocala BMW service team! With sincere thanks, Elise read more

Go see Danielle if you are looking for a great experience buying a BMW. Having been in sales, I really appreciated her low pressure but honest and straightforward approach. When the car came in they made it an experience with cake and flowers for my wife and a really great presentation. Danielle knows the cars well and of course we love our X3! Kudos Danielle......Gary and Angelique read more

On Saturday, I scheduled a test drive of a truck they had for Sunday right when they opened. I had advised her that I was driving from two hours away and that if it sold Saturday before they closed, for someone to call, text or email me, as I would be on the road before they opened Sunday. Arrived Sunday on time, to see a sold sticker on the truck. No call text or email. No professionalism or courtesy. When I went in and complained about that fact, the salesman just blew me off. Emailed the GM later in the day, no response whatsoever. Like a lot of terrible dealers, they will lie to you about availability just to try and get you on the lot to sell you something else. Not a huge deal if you just down the street, but this cost me a tank of gas and almost an entire Sunday. Would not recommend if you expect any kind of honesty or professionalism. Buyer beware, they will waste your time.... read more

Very good customer service. The waiting area is very nice with many snacks, coffee, and refreshments. Sheik is my service advisor and he's very knowledgeable, kind, professional, and helpful. I recommend this BMW dealership. PFA of my 2023 Zandervort Blue G87 M2 in 6spd manual. read more

BMW of Ocala - My M2. - Auto Repair Near Me - Ocala, Florida

Brought my 430i in for an oil change advertised for about $100. Was told I needed a complete inspection, or the warranty would be voided. I proceeded with the $300 inspection. They found nothing, except that they recommended four new tires for $1,200 (tires were worn, but had about 5K more miles in them). Later, I learned that my warranty would not be voided if I did not pay for the inspection, and that this was a lie. Of course, I declined the tires and would never spend another dime at BMW of Ocala. I've owned three BMWs, when did lying become a part of the BMW culture? It's a shame. read more

On the way to Orlando I experienced the frozen evaporator issue. Preferring to take my BMW to the dealership I passed quite a few repair shops to get there. Only to find that they were closing in a few minutes. It was the weekend, and the posted time was for sales only. There was a simple temporary fix and Robert Czaplicki explained what to do. Took the time to come over and check it out personally. Then explain what exactly needs to be done at my local dealership when I get back. He saved the day and my trip. I would absolutely drive out of my way to have Robert as an advisor if anything major comes up. read more

Sent my partner into trade our truck in, dash camera caught BMW of Ocala employee disconnecting a sensor in our truck . Stated our check engine light is on and the engine was no good. This was their attempt to give a low trade in value. My partner was able reattached the sensor they touched. Please be mindful when going there. Do not let them near your car unless you are present at all times. read more

They agreed to a price on a car and then drug their feet on allowing me to pay, then sold the car out from underneath me. Scumbag dealership or inexperienced advisor. Either way, keep the expectations nice and low. read more

Went to buy a vehicle for one price and they wanted to charge me a hell of a lot more . 17,500 for a used Jeep Grand Cherokee Limited and they wanted me to pay $24,000 . Carfax had it for $17,500 and I wasted my time and my gas to go look at it . It was on Carfax for $17,500 and I was shocked when they told me 24,000 read more

BMW of Ocala - Auto Repair Near Me - Ocala, Florida

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Beware Beware Beware.... This is the only BMW dealership that doesn't scratch your rims when they mount tires says the Service Manager Rob Cole... which is a total LIE!!! How do I know, because they scratched mine!!!! Don't trust this dealership!! Take pictures before your service and afterwards. They don't take responsibility and lie. This is what happens when you put a construction worker in charge of a BMW service center. read more

BMW of Ocala - Do buy tires here!!! - Auto Repair Near Me - Ocala, Florida

Worst experience ever! No transparency! Very high priced! Seems to be all about how much they can charge you.

Ocala BMW Service .... The service Department writes up your vehicle under warranty and replaces parts without 100% assurance that the issue is Verified... they have service replace parts on our last vehicle without fixing the issue and charging Bmw Corporate !!!! We had a Rattle in one headlamp assembly and the other was Not Broken at all ... they Replaced Both under warranty.... The service Director must be Enjoying his monthly commission checks .... the Service Writers too .... No wonder BMW vehicles are Expensive.... the Dealership keeps Billing Warranty for repairs Not Needed ..... Elderly folks be careful..... Stop these Guys in Service from taking advantage of us all ..... read more

Within the past few months we've purchased a few new vehicles from them. Received good treatment, not the best but good. My wives vehicle required a good detail after she got back from a long road trip. An appointment was made and we were told she would get a loaner during the time of detail. We thought it was going to be during the day but they wanted it overnight. Reluctantly we said ok. They ended up having the vehicle for 2 days and delivered it to our house. To be honest it looked like. $15 car wash. Old bug marks, water spots, door jams not cleaned, windows streaked, we paid $212 for this. Very unhappy with them. read more

The engine light came on my 2016 BMW 535i and my local mechanic informed me that it was a fuel sensor that needed replacement however, sadly it was a dealer only repair. I took my car to BMW of Ocala and Robert Czaplicki was my service rep. I was informed that my gas tank needed to replaced at a cost of $5,000. Keep in mind, my car only had 32K miles driven. Luckily, I have a car warranty policy which said this would be covered so I connected Robert with the warranty company. BMW of Ocala kept my car almost 2 weeks without offering a rental. The warranty company communicated to Robert what test was required to substantiate the replacement of the gas tank. BMW kept sending the same test results which was not what the warranty company requested. I spoke with warranty company and BMW of Ocala almost daily and felt that I was caught in the middle. The warranty company simply wanted proof that a new tank was the solution to the problem in an effort to avoid just throwing parts at the problem with no justification; especially a tank that cost $5K! After several back and forth conversations, I spoke with Robb Cole the service manager who told me that BMW of Ocala is unable to perform the test needed to justify the replacement of the gas tank and indicated they could manually turn off the engine light because otherwise, the car is fine. However, Robb suggested that I purchase 4 new tires because the tires I had were "after market" tires however hardly worn, and change the brake fluid and stated that he wanted to earn my business and so I would come back. I agreed to the tires and brake fluid which cost $1,900. 3 weeks later, the engine light comes back on. I reached out to my service rep Robert and explained that the light is back on and I did not want to pay another $179 for a diagnosis for the same thing (assuming it's the engine light - which most likely it is!) He suggested that I contact Robb Cole. I have called Robb Cole 2 times and the kind receptionist told me she sent the last message to him via email as "URGENT" I have not received a call from Robb Cole and honestly feel, that unless I am going to drop thousands in repairs and service, he is not good for his word in wanting me as a loyal customer. I have been patient however, the lack of response and professionalism shows their true colors. I am taking my BMW to another dealership who assured me that if they are unable to provide the documentation needed for warranty repairs, they will not charge me a penny! BMW of Ocala has lost my confidence and business. read more

The dealership stepped up and took care of my issues. They were quite lovely to me today and all is good with BMW Ocala.

Worked with Danielle and she was fabulous! Non-pressure and very knowledgable. If you're looking for a new or used vehicle, ask for Danielle, you won't be disappointed. read more

I bought a 2016 CPO car with 30,000 miles on it It has been the biggest mistake of my life. I have owned a Mercedes and other Audis and never had issues like this BMW has caused. At 100,000 miles my car needed a motor mount costing $2,000. and another $500.00 in services. It's has needed to be reprogrammed twice in 6 months. Now at 110,000 miles they are telling me both struts, wheel barrings and a trailing arm are worn out. Total for these items is ovet $5500. Plus the Ac is now intermittent and needs a new compressor for a cost of 5200. In the last 6 months with a 5 year old car they will need over 13,000 on repairs. I will never buy another BMW as long as I live. What a joke of a QUALITY automobile BMW should be ashamed of the product they put out and sell to anyone assuming they have a quality product guess agsin.. read more

My car got a flat tire on the drive back from Atlanta and I had called roadside assistance who told me I could try BMW of Ocala even though they closed in 5-10 minutes. When I called they reassured me and when I arrived I was provided excellent customer service regardless of the fact they were closed. A special thank you to Brent Gustafson! read more

Made an appointment to bring my BMW in for an oil change, appointment time 9:30am, waited 3 1/2 hours, then received an estimated for numerous other things they wanted to "fix", when declined, I have always kept up with all maintencance required so this estimate for fixes was a huge surprise. Because I declined to other "fixes" and only felt comfortable with the oil change, I was told they could not reset the vehicle oil change indicator because I was not having other "fixes" performed. I have always kept up on all mantaince and have never been told by a dealer that they could not reset the vehicle for an oil change. Makes me think the oil change was never done. Needless to say I will not be returning! read more

wanted to purchase a used 2014 BMW 328i for around $10,000 and trade in two cars. Ended up with an out the door price of almost $18,000 Without any negative equity. What a waste of a Saturday. Nice dealer, nice sales person and helpful just wanted to rob me. look at the fine print- $1500 for "reconditioning" of used car, but the BMW didnt end have floor mats, LCD screen was damaged and the door pulls needed to be replaced, very obvious things, but feel free to charge customers. I would go to Tomlinson is Gainesville from now on. read more

The service department is so slow. Routine maintenance, oil change, etc is 4+ hours. No loaner cars available and was never offered any ride anywhere but the mall. I overheard many other customers being picked up by a BMW driver to be taken home as far as The Villages. Other car dealership service departments always offered a ride to/from dealership or would even pick up car and drop it off. Everyone is nice but my time is worth more. When my lease is up, I'll be moving on. read more

Great Dealer. I've been to many BMW dealers. I noticed some of these bad reviews and can't really see how that's possible. I drive an hour and half just to go here as opposed to the closer BMW dealer. read more

On December 29th, Ihad the misfortune of traveling on I75 when my car literally went " up in smoke." I'm not from this area so I had my Mini Cooper hauled to BMW of Ocala. Where I'm from the 2 dealerships are one. In Florida apparently they're not. But upon arriving I was warmly greeted by Brent Gustafson in the service department. I told him my story and was immediately put at ease by him. He couldn't have been nicer to an out of towner, he went over and above the standard. I encourage anyone needing service to consider this place of business, bravo! read more

My BMW X3 broke down on the way to a wedding, I had a 5 hour drive ahead of me. My battery died and my light switch was broken, at 5pm I arrived at this dealership after getting my car towed there. I came in on short notice and they closed at 6pm. The service staff was more than helpful and understanding to the problem I was facing and was able to help me identify the problem with my car and come to a solution. They were able to fix my car within an hour to get me back on the road knowing that I was in a tough spot. I couldn't be more thankful for how they treated me! Highest of recommendations to this dealership and what a great staff! If you're nice and treat people with respect it's amazing what people will do for you in return! Incredibly thankful! I will take my car back here whenever I have an issue even though I live in Tampa! read more

I purchased a BMW from BMW of Ocala and was promised my car would arrive in one week. It was over two weeks before they could transport the vehicle. Horrible first time car buying experience. read more

My wife and I bought a use m4 from ocala bmw, we buy a car every year alternating mine and my wife's. We have never had such a pleasant experience buying a car, everyone was so friendly and willing to take their time to explain the different options on the cars we were looking at. The only issue I have is the car has a crease in the back bumper which nobody pointed out and of course I didn't see it until after the purchase. I'm sure they will take care of it for us. I highly recommend this dealership to anyone. read more

BMW of Ocala - 2017 m4 - Auto Repair Near Me - Ocala, Florida

BMW of Ocala is unbelievable! They truly make car buying fun! It is an Experience NOT a hassle! The staff treat you like a friend. Thank you Mohammad, Frank, Bobby & the rest of the staff from serving me cookies, decorating the birthday table, getting my cake & balloons. I have never felt so special buying a car before. Jenkins Motors sure didn't do this, they dropped me as soon as I walked out the door but not BMW of Ocala. I will be back to trade in my Jenkins vehicle & do business with a company that cares about their customers & repeat business. Thank you again, Rita Smith read more

BMW of Ocala - Auto Repair Near Me - Ocala, Florida

They never answer the phone or return voicemails. I expect more from a "luxury" car dealer. This is my first BMW purchase and I very likely will not purchase anything of this nature again simply due to the poor customer service. read more

I worked with Scott to purchase a used porsche. Scott worked quickly, was very responsive, and gave me a great deal. He was also not pushy at all but super transparent. I had looked at 4 other dealerships in Florida prior to this. Even though I live 2 hours from this dealership, it was worth the drive. Definitely recommend. read more

We had an awesome experience buying our new X5 at Ocala BMW. Our sales person James took us on a test drive and helped us with buying it. We liked how he treated us and gave us his full attention. Best part was there was no rush or pressure from any of the staff. Christina the finance manager was highly organized and quick, getting us all set up to take ownership. James ( sales mgr) followed up a week after which helped us realize we made the right decision buying from Ocala BMW! read more

Again the experience was outstanding , I go there monthly to have my key fob read and see if I have any service upcoming. The team is wonderful, caring and always puts you first . And I get my car washed each trip . Go in , see for yourself ....... read more

BMW of Ocala - Auto Repair Near Me - Ocala, Florida

I was provided a notification by the State that my registration was due in about a month (October). I went through the process of renewing the registration online but ran into a road block. Apparently BMW of Ocala did not get the proper paperwork to properly register my car with Florida. I have been dealing with BMW of Ocala and their staff since 10/13/14 and still cannot renew my registration. It will be expiring in approximately 9 days and I still can't do anything. I spoke with the state and it is all on the dealer side. I am sure they were happy to sell a car but not ensuring the proper paperwork is in order is absolutely unacceptable. If my registration was not due, I am sure they would not have made an effort to try to assist me in this matter. I have been very patient through this entire process since I theoretically cannot do anything, but it is definitely wearing thin. Beware. read more

This was our 3rd BMW purchase in less than a year from BMW of Ocala. I wouldn't think of using any other dealership! The WHOLE team does an above and beyond approach to customer satisfaction! They are the epitome of how you sell cars and keep people coming back. Well Done!!! read more

Buying a car is not typically a pleasurable experience. Buying one when you're in another state can instigate more angst! But after an on-line search I found what I wanted at this dealer. After a couple days of e-mail communication and video footage from salesman Lucas Wyland I knew this was the right car for me! Now - here is where the service comes in! We flew from Texas to Orlando, Lucas arranged for us to be picked up by a driver from BMW of Ocala, driven to the dealership, tested the car, loved it, signed all the papers, were driven back to Orlando and the car will be detailed and shipped to me this week! Not only was this a fabulous deal, we felt we were treated like very valued customers and wouldn't hesitate to do business with them again. read more

These guys go above and beyond. They not only ubered me a ride from the dealership to home but picked me up when my car was ready. They videoed my car inspection and highlighted areas of concern. They honor advertised prices and perform an outstanding job. Lastly, I get a car wash at the dealership every week without question, unlike the Land Rover dealership who requires a service be performed. read more

Having been in "the business" for many years myself, I know exceptional service when I see it, and the service I received yesterday was truly exceptional. From Brent Gustafson (service manager) to Tessa my service experience was first class, all the way. read more

Today we bought an X5 and we wrote this review because we are very surprised with the good service and professionalism in general from everyone at this dealer. Before visiting them we had already visited 3 dealer in Ocala. We want to congratulate them and recommend them as the best in all the years of experience that we buy cars from other dealers. they are definitely the best. Thanks to Lou Tartar for such a very professional, very helpful and very kind and exeptional person.We are very very happy with BMW of Ocala. read more

BMW of Ocala - Bmw Of Ocala - Auto Repair Near Me - Ocala, Florida

10/10 service and customer service for my car! They always go above and beyond and don't question you about anything you ask for. They get it done! Small town dealer ship with a good vibe. read more

After years of the worst service imaginable to the point one would feel abused I finally chose to travel to find a better solution for my cars service needs. BMW of Ocala is over an hour from my house but with out a doubt it was all worth it. The staff here were so amazingly friendly and made me feel like family instead of feeling like you were a mark just waiting to be scammed. I had a nice conversation for about 20 mins with Brad Waller who introduced me to one of the GMs Bobby Watts who I talked to for 5-10 mins and they knew I was there just for service yet they were both interested in what I did for a living and just having a nice chat. My old dealer I attempted for 45 mins to get someone attention to spend money and ended up leaving having seen no one. My Service adviser Robert saw me at my appointment time and not 30-45 mins later and then was constant with updates and issues found with the car. The difference over all brought a tear of happiness to my eye. If you live in Orlando and you want to buy or service a BMW it is well worth your time to drive out and avoid the 20k markup in Orlando. Pro tip for service, be there at 11:30a for your Panera lunch order. read more

I've worked with many dealerships in my lifetime, both the sales and service side of the businesses, and NEVER has an experience been as smooth, professional, quick and enjoyable as the one I had at BMW of Ocala. From the general manager, Bobby, to my sales team - Kia (sales), John (finance) and Tyler (genius trainer), each and every person I came into contact with was amazing. They were very patient with my questions and knowledgeable with their answers. They treated me with respect and offered the most fair deal of the competitors I was considering. It was well-worth my drive from Tampa and I will be a customer for life! I highly recommend them as your go-to place for all things BMW. read more