Dr. Usem is a nice and personable guy and does a good job of answering questions. However I noticed…read morethat he didn't wash his hands upon entering the room or put on gloves and it bothered me a little but didn't say anything. Halfway through the visit, my 2 month old began crying. To quiet him, Dr. Usem put his ungloved, unwashed hand inside my baby's mouth to quiet him. I was shocked and horrified but at that point it was too late to say anything because it had already been done. Fortunately my pandemic baby didn't get sick or anything but it made me as a parent sick to my stomach. This happened last year in early 2020 and I was meaning to write this sooner to warn other pandemic parents but it kept slipping my mind. I hope that they have upped their sanitation and PPE requirements with all that is going on with COVID. I never came back to this office after that.

I'm so glad that my friend and also my gyne recommended this place! Being a. first-time mom it…read morewas a blessing to not have to shop around for a pedia office while dealing with a pretty tough pregnancy. Their staff are great. Dr Usem and Dr Horowitz are awesome. They have a lactation nurse (in Alameda office) who is also very helpful. They have accommodated me, explained things well to me and my husband and it's never too hard to get an appointment. They're office is also located where parking is not hard to find -- a plus for moms.

Dr. Kong is an exceptional pediatrician. His compassion, knowledge, and warmth put nervous parents…read moreand children at ease within moments. When deciding who to entrust with our child, we chose a path already traveled and became a second-generation patient of our beloved Dr. Kong. If you get the chance to meet with him, you will only be impressed. His staff (especially Jennifer) are equally as lovely and provide warm smiles, caring hugs, and even a toy on difficult shot days. You and your child will be in excellent hands at Walnut Creek Pediatrics.

I feel so blessed to have found this Dr for my babies. He truly is the best. With speaking to my…read moreother mom friends, they have such a hard time getting an appointment or the Dr won't even see their baby if they have COVID like symptoms. Not the case with Dr. Kong. I can always get in day of or next day when I'm worried. He is so kind and so knowledgeable and I really trust him. Thank you so much Dr. Kong for everything!!!

First off, we love Dr.Handler. He's amazing and the only reason we're still with EBP. And setting…read moreup appointments and working with the front office is fine. But Dr. Miller is why I decided to write this review. She was on call when our son was born so we met her in the hospital, and now again today (a year later) when we needed to speak to the on call doctor about an injury my son just had. From that first interaction to this one, Dr. Miller has made us feel like insufficient, blundering parents. Today my son accidentally got hold of a clothes hanger and cut the inside of his mouth. I obviously already feel like a terrible parent, and the questions she asked, and the way she asked them, were so condensing and judgmental ("does he often play with hangers?") it pushes me into an even deeper feeling of insufficiency and guilt and is entirely unhelpful in trying to assess if my child needs additional care. When trying to describe what happened, she asked for pictures and I asked a clarifying question and she laughed at me and responded in a way that made me feel so stupid for asking. She was like this the day he was born as well, trying to push us into make a fast decision on a very important topic that we learned later we actually had weeks to decide on. As a parent, this is the last person I want to answer the phone when I'm at my most vulnerable, panicking about a situation, and need advice. I would not advise working with Dr. Miller.

Hi new parents! I love our pediatrician, so let this be an ode to her!…read more Dr. Pickering at East Bay Peds is a great choice for your pediatrician needs. And to add: We've seen a few other doctors from East Bay Peds right after our son was born due to the nature of newborn's doc schedules, and everyone has been so nice. They do have 1 or 2 doctors that do circumcisions (lots of info for ya, right there). Back to Dr. Pickering. She's funny, she's real laid back in the most professional kind of way, she's smart and easy to talk to as a parent. She takes time to answer all our questions, and makes sure to ask us questions. She's far from uptight or reserved and we really like that about her. She's fun! We def are first time parents and have 1000000 & 1 questions every time we see her. Half the time she laughs and tells us we're doing a great job and keep doing it and the other time she elaborates to us what really getting at: what should we be feeding our son? Is there anything we can be doing to make sure he develops the best way possible? Yada yada yada. They're pretty on time. We've never had any problem scheduling an appointment. There's a playground next door. It's a few blocks from Elmwood if we need lunch. They have a 24 hour hot-line with a nurse which I'm not gonna lie: we've called probably about 20x this first year: is his head flat, he has a splinter, why is his butt so red, etc... Overall, we're super happy with East Bay Peds. They are organized, professional, but also so warm and inviting. * I'd like to thank the heavens and stars that be that our son is healthy and we haven't had any issues; I can't tell you how they deal with that or emergencies.

The BEST Pediatrician. See for yourself, no words can explain how amazing he is. My son adores him.read more

Love him. He is great with our son…read more I gave birth to my son recently at a hospital in Redwood City, but needed a pediatrician closer to home. Got recommendations from the hospital pediatrician for 2 other doctors in the same institution. But when I checked yelp, I found Dr Kurz with the best reviews. Went with my gut feeling and set up an appointment with him. He made us feel very comfortable. We weren't rushed. He answered all our questions and prodded us to ask more. By the end of the visit, both baby and parents were super satisfied. It helps that they are part of a big organization. Can get all testing done in one place.

We've been seeing Dr. Chiang since my daughter was 1 month old. While I was nervous to change her…read morecare from the pediatrician that I had originally chose, she put me at ease from our very first visit. She is incredibly cordial and personable. It can be hard to find a doctor who makes you feel so comfortable and cared for. I wouldn't want to switch to anyone else. Even though we have now moved farther away, I continue to take my daughter to see Dr. Chiang.

With a newborn, and a parking meter running, this place was so delayed, the extra parking time I…read moreadded don't even make it. Not only that, the doctor was unable to see our baby on the first week, and now she has to make it painfully late. Also, they lost the eXtra long "registration packet" they made me fill the first week, and the credit card information. If you can find somewhere else for your pediatrician, I'd recommend you don't use this one.

They changed our appointment with doc Handler with another doctor that we didn't know because doc…read moreHandler wasn't in Berkeley that day even if we agreed to go to Berkeley in the middle of traffic. We changed our schedule to see doc Handler not another one that we do not know. The scheduling system is not good as they didn't call us to inform us about the change. We go there to see an open minded doctor. Not another one. There is a rude person at the scheduling not the one I got today Monday at 9 am who tries to help to get an appointment in advance. Doctor handler was also great to help me through messages.

Amazing pediatricians! I went here as a child and now I'm back, bringing all 4 of my kids to see…read morethese awesome drs! Kind, gentle, happy!

Increasingly out of touch, too focused on social life and Warriors and training of new medical…read moreassistants. Delays and office wait are true from other reviews. It's a degrading situation. This is not the interpretation of a weary parent, this is also the assessment of a teen patient who was too respectful, polite and hopeful to call out the inefficiency and ineffectiveness of the care offered when the patient knew something fresh was needed. Referral of services for other care was extremely ineffective and unhelpful, waste of time and our adult (parent) family primary care physician even told us the doctors, locations and services that were suggested by this office were the scariest and not good places or doctors. We learned the hard way that the referrals were stale, We spent a lot of time trusting the referrals and trying to find our solution. This was precious time lost while being bullied at school that the child could have used to make progress rather than struggle. Current era bullying is a topic not well understood by this office and this office is not equipped with finding the right fit for care. The Rx were only a benefit to Pharma and have scary side effects that were counseled to the parent as 'most kids' are on these meds these days, that's not a good basis to counsel a parent. You'd think a professional with decades of experience would have a better assessment of efficacy. An office like this with the cost of visits, which were also a billing focus and priority for the office, should have an excellent top tier network and fresh ideas, with cutting edge care referrals. At the prices charged (especially for a HDHP deductible situation), there's a lot more out there in the services field; a simple good therapist approach is best. My kid also did not have confidence and trust in the doctor or staff. Experienced professionals should recognize this and immediately tell parents and help them find another primary care provider where the kid is comfortable; instead of shielding their findings from the parent, regardless of patient age and confidentiality. We got a simple "I'd like to see the patient again in 2-4 weeks, can't quite figure out what the problem is ..". Chaching$$$$$ more visits. Suggest: Prioritize care and reduce poor referrals. Prioritize care over billing codes. For bullying that causes anxiety, develop better resources, help parents expose the problem, not hide it in confidentiality presumptions. Stop dragging out the recovery and stop the prescription of depression drugs that don't work, and only benefit big Pharma and are impacting a teen brain that is still developing way into an individual's early 20's. Also the documentation in the medical records was inconsistent and troubling enough that it was a last straw. Under the guise of confidentiality, things were blocked so only the office could see notes and appointments and the documentation and records were inconsistent. We were told patient and parents could not see the visit notes, appointment times, etc under the guise of confidentiality. This is not correct, we are allowed have access, at a minimum the teen should have access. We now know this because our visits with other providers in the last 8 months have the same legal standards and in the same network of children's Benioff/ Alta Bates/ and John Muir networks these recent office visits and documentation share much more than this office did, and we were told by this office that neither the kid nor parents could view it based on the software and rules of confidentiality. Obviously, by equal comparison with other providers, this issue is mismanaged by this office and their statements are not accurate Our expectations for our kid as the patient and as parents for records review were VALIDATED by these newer providers as reasonable and normal, legal. It makes me think this office didn't know how to use the online system or they were over-interpreting and over-applying some rule they misunderstood. The patient has a right to see the entire file and notes and it is important for their health record. Their peer providers prove this office's record management and teen confidentiality protocols as flawed. Professionals are supposed to lead, not create more problems. Regarding time, network resources, cost and ability to problem solve, and ensure better outcomes....... There's a lot of other options out there, God bless and good luck.

Dr Takao is absolutely amazing human being and wonderful pediatrician. Our younger daughter has…read morebeen seeing him for close to a year now since we moved to Lamorinda. It's practically impossible to find a doctor who would be so much invested in your child's growing process and development. He is a great educator for young moms. Visits are never rushed and all questions addressed in detail. His office runs like a well oiled machine. Support staff is extremely pleasant and great with kids. Our daughter always looking forward to come here! That alone is priceless! Highly recommend!

Well here we are 15 plus years since we met Dr.Hanson, what an amazing journey , but I always…read morewondered if there was a way we could put all the awesome wisdom & lessons from Dr.Hanson in 1 place for other parents, to cherish as we have, well Dr.Hanson did it again, I was there recently and discovered the book he has written, I was so impressed and took many copies and gifted them to all my friends and family members. I am getting thank you calls over and over from them. I recommend this valuable treasure to all parents . Thank you again Dr.Hanson

Dr Hanson was my daughter's pediatrician for 13 years. Her father was the one who took her to all…read moreher medical appointments because he had a short commute (mine was 90+ min one way) and he had a flexible schedule. Every year since she was 4 years old, teachers would say she needed to be evaluated; she might have a learning disability. We had dedicated parent-teacher conferences to tell us about her school struggles. Multiple times every year I asked her father to set up an appointment to see Dr Hanson for an evaluation. He'd set the appointment, take our daughter and say Dr Hanson said everything was fine. Fast forward to when she was 15. A friend told me to look up adhd in the DSM5. My daughter checked every box. I made an appt with Dr Hanson and the first thing I said when I went to his office was "I think my daughter has ADHD." His answer was "Oh thank god you figured it out." Turns out my ex was lying to everyone the whole time - Dr Hanson, me, our daughter's teachers. Dr. Hanson advised me to use his out-of-network developmental pediatrician to get her evaluated, $6k. I thought it was crazy since we were paying for insurance. I called insurance and every dev pediatrician had a 1+ year wait list. Some were so full there was no wait list. Eventually, I found the in network developmental pediatrician and requested Dr Hanson send a referral to her. He reiterated seeing his out of network friend. I said this developmental pediatrician was in network. This was around March. I waited a month, called Dr. Hanson's office multiple times. They told me to call insurance. I called insurance. After a few days, it seems the office sent in a referral with my daughter's name but no developmental pediatrician's name. I called Dr. Hanson's office and they said they'd resend the paperwork. I was again advised to go with Dr. Hanson's out of network friend. Another month went by, Dr. Hanson's office told me to call insurance. Insurance said this time there was a referral to the developmental pediatrician, but there was no patient name. This reeks of gatekeeping and sabatoge and possibly some other odd dealings where physicians might be getting kickback from friends. After 13 years, I switched pediatricians. It was an absolute cluster.