Our vet is Dr. Augustine. He's professional, knowledgeable and takes such good care of our little…read morepup. My dog usually gets really anxious going to the vet but ever since we switched to Dr. Augustine, he's no longer scared of his appointments. That gives me so much comfort. Augustine is very reasonable and I truly believe he has my dogs interest at heart and not his wallet. He takes his time for every appointment. The prices are reasonable here. Marble had gotten tooth extraction here and anal gland expressed.

Nobody ever tells you how important it is to have a vet with great bedside manners until you get…read moreone who doesn't have any. My previous vet near my downtown condo had me looking to switch vets and I landed on Apple Creek. I've dealt with several of their vets here, most recently Dr. Augustine, and they've all been very helpful and listened to my concerns, and responded professionally and appropriately. I originally switched since they have more reasonable prices for feline dental. Unfortunately for one of my cats, her pre-dental bloodwork led the team to conclude that she likely had cancer. They worked tirelessly to get my cat an appt at the OVC in Guelph where they were able to treat her in the short-term and get the final diagnosis. A note that they stopped accepting new clients in December. This doesn't include new pets for pre-existing clients. The staff here speak English, Cantonese, and I believe Mandarin also.

This is an excellent veterinary clinic. It is clear that every single person there was handpicked…read moreas they all adore animals. Our puppy gets fawned all over and as a first time dog owner they have been so incredibly helpful and patient with all of my questions. I know our dog is in good hands and she loves going there. Dr Hughes is our usual vet, but we have seen Dr Yu as well. We went there for two reasons: referrals from two other Frenchie owners and proximity to Home. Our first visit was unplanned before the first exam as our puppy had diarrhea. They are a busy place but squeezed her in because as they said, puppies have to be watched very carefully. Plenty of parking available. I like that they also have pet classes onsite in the evening by pet trainers that they have screened.

Our recent experience with Dr. Zelma and Dr. Hughes - unprofessional, insensitive, disrespectful,…read more disorganized and above all - dishonest. Lied in our pet's medical records likely to protect themselves against impending College complaint. Absolutely unacceptable behavior. Before writing this review we asked to speak to Dr. Hughes, but by 4 pm she was out of the office, went home. We were told that she works many hours and hence did not have the time for us. The clinic's reception offered us services which apparently the vet is not allowed to provide. Once we asked the vet about it, she (Dr. Zelma) became extremely agitated, hanged up the phone and sent us home without providing much needed services to our pet, accusing us of being "rude". Upon review of the pet's medical records we realized that the clinic misstated several important facts and put information that is simply not true. Very disappointing and shocking.

I've had three pets going there for years. Recently the oldest dog hasn't been eating so I took her…read morein a few times. She has anemia, possibly an internal bleed from cancer is what the vet said. "Euthanasia should be considered". The dog was pretty traumatized after we left, she walked in but I had to carry her home. She recovered, but we're not going back, although I'd like to get an ultrasound. Anyway, two weeks later the dog is still kicking, walking and tail wagging. No one from there did a follow up although she has been a patient since 2019 and I've spent many thousands there and never disputed anything before. I wanted some anti nausea meds and they charged $66 for 4 pills! Online it's 3.89 a pill. I call to refill but I want more than 4 and I'm not paying $16 a pill again. Receptionist goes on about their policies. So now I have no vet. I was hoping they might have my back and not take this as a chance to gouge the hell out of me. Silly me.

In the event of a pet emergency requiring a Veterinarian, there's an animal hospital on Victoria…read morePark just north of Arncliffe Cres. Staff can assess the situation but there's an initial fee. Brace yourself! It could run thousands of dollars and you may have to make a difficult decision. My friend and I have both been at this crossroad. It's a horrible choice to weigh quality of life of a pet even with treatment verses ability to pay.

We have been clients of Leaside Animal Clinic for over 20 years. I am very impressed that each…read moremember of the staff (vets, technicians, office staff, etc.) are so devoted and committed to giving the best care possible to all of their patients and providing their vast knowledge and advice to their pet owners. They truly put each animal's welfare and happiness first. A few weeks ago Dr. Weintrop spotted a mass underneath one of our dog's eye lids. She took several pictures of the mass and immediately sent them to a specialist. The specialist advised us that the mass should be removed and he has since operated on our dog. Our dog is now recovering nicely. If Dr. Weintrop had not found the mass it would probably have grown larger and needed reconstructive surgery. Thankfully Dr. Weintrop found the mass very early. Dr. Weinthrop always demonstrates an amazing array of knowledge and skill, undivided attention to every detail, infinite commitment, compassion, devotion, gentleness and love to our dog every time he visits her. On a personal side you could not find a more genuinely compassionate and caring wonderful human being. Our dog and family love her! The following are a few examples of some of the other amazing people who work at Leaside Animal Clinic and their acts of kindness. A few days ago the specialist wanted to see follow up routine photos of our dog's eye lid (as we didn't have an appointment with him until the following week). I was too squeamish to take the pictures myself so I saw Dr. Rutchanka as Dr. Weintrop wasn't working that day. She tenderly held our dog's eye lid while Alicia skillfully took pictures. Dr. Rutchanka then gently cleaned up the area around both of my dog's eyes. Even though we took Dr.Rutchanka and Alicia's time we were not charged for the visit. Our dog is injected with a needle every two weeks and 2 needles every four weeks. He has had the wonderful care of all of the technicians at one time or other. Each and every one of them has gently knelt on the floor while petting our dog to get him comfortable in preparation for his needle(s) and then skillfully injected our dog while talking lovingly to him. We have taken our present dog to Leaside Animal Clinic in an emergency situation twice. Both times our dog was seen and treated right away. Every staff member possesses compassion, dedication and demonstrates great kindness and patience to all the animals in their care which I see evidence of every time I visit Leaside Animal Clinic. Pat B.

Leaside Animal Clinic killed my cat!…read more I brought my 6-month-old cat in to treat a bad infection in his paw back in Oct 2018. Dr Ruth Weintrop prescribed an antibiotic which didn't work, then she prescribed the same antibiotic and still it didn't work. Then she prescribed x-rays, blood tests, swab tests, etc. After more than $1,000 of additional bills, my cat was still not cured. 8 weeks later, my cat was still limping around in pain & suffering. At this point, she tells me that there's another antibiotic. This other antibiotic was the correct one and it cured my cat's infection after just one round of treatment. Fast forward 4 years later, my cat collapses and is having problems breathing. I take him in immediately to see his new vet, and after several expensive exams costing over $1,000, he is diagnosed with a heart condition and is given months to live. I was told that his heart condition could have been caused by a prolonged infection. After 20 months and more than $2,500 of medications, my cat passes away from heart failure after turning just 6 years old. Dr Ruth Weintrop milked me for as much money as she could and, in the process, she killed my cat. Wtf Ruth, if you knew there were 2 antibiotics to treat my cat's infection (aerobic & anaerobic), why didn't you give my cat the other antibiotic after the first one didn't work. You gave him the same antibiotic twice and then waited 8 weeks later, and after I spent an additional $1,000 plus on useless tests, before giving him the correct other antibiotic. During this 8-week delay, my cat continued to suffer and the infection got into his heart & damaged it beyond repair causing his premature death 5.5 years later.

[Do not go to Central Toronto Veterinary Referral Clinic (CTVRC)]…read more To fellow pet parents: Do not be misled by some positive rating. My experience reveals that this hospital selectively solicits feedback only during "smooth" visits while ignoring cases fraught with issues. I urge you to scroll through their other negative reviews; you will notice a recurring pattern in management's responses: a defensive, gaslighting tone that blames the owner to deflect from their own clinical and communication failures. I am sharing my senior cat's (12.5 years old) journey to warn you. While their surgical skills may be adequate, their post-operative "care" is a transactional nightmare. 1. Management's "Gaslighting" & Refusal of Accountability When my cat suffered a preventable post-op infection due to their vague and insufficient wound-care instructions, the response was not professional concern, but aggressive defensiveness. The manager's response (see attached screenshot) is a masterclass in "victim-blaming." Instead of addressing the lack of guidance, they attempted to weaponize my "attitude" as a concerned owner against me. It took immense pressure to receive even a reluctant apology. They would rather argue for an hour than admit a flaw in their protocol. 2. Aggressive Upselling & Disregard for Quality of Life Despite Milou's advanced age, the specialists pushed for extreme, high-revenue options like full-limb amputation and chemotherapy. They hide behind the "we must list all options" excuse, but the narrative was clearly steered toward the most expensive and aggressive procedures. It felt less like a medical consultation and more like a sales pitch that prioritized their bottom line over a senior animal's peace of mind. 3. The "Emergency" Illusion vs. Reality They claim to have constant emergency availability, but my observations in the waiting room suggest otherwise: Feb 12th: I watched the parents of a shaking dog wait for over three hours--having to eat lunch in the waiting room--only to be told to go home because the facility "lacked availability." Feb 26th: In the room closest to the lobby, I heard a male doctor loudly exclaim "Everything looks bad!" before even closing the door. This performative alarmism seems designed to instill fear and pressure parents into high-cost decisions. 4. Transactional Professionalism Their recurring response during crises was: "This is all we can do." While technically a statement, the dismissive delivery earned this 1-star review. Compared to my local vet (Juno), CTVRC's communication is heartless. They offer "free rechecks" as a funnel to pressure you into unnecessary, billable tests. To the CTVRC Management: I anticipate your canned response: "You could have brought him in for an emergency check, but you chose not to." Let me be clear: seeing how you treated that shaking dog and how you spoke to that dog parent, I knew returning would only feed your revenue stream without benefiting my cat. God and Karma see the truth. Regardless of the polished PR responses you post here, the universe knows whether you truly care for animals or just the transactions they represent. If your intentions are not as you claim, karma will eventually do the work. Summary: Save your money and your pet's dignity. My experience was purely transactional and lacked basic empathy for a senior animal. Read their responses to other 1-star reviews--the blaming the victim style tells you everything you need to know about their ethics.

They ask for the full estimate on invoice to be paid upfront at once after their basic assessment…read moreand will not accept insurance. Similar alarming ER/critical care experiences documented on Google and Yelp reviews. Lack of informed consent - there is not enough medical information provided to explain diagnosis/treatment. No matter how many times you probe, they will not provide results of blood work. Breed, gender, age and list of current medications are all important in ER assessment - they are deficient in capturing the proper history which can contribute to the failure in diagnosis.. My invoice was $4300 including 6 hours of critical care but vet then wrote in health records "recommend referral to a hospital with ICU capabilities" . If you hesitate in paying or state that you want to leave, euthanasia in their clinic becomes central to conversations. By the early morning of this nightmare, a tech (while handing back my dog depleted and hanging from her arms) , stated that my dog was now hypoglycaemic. Please save your animal's dignity and call a hospital capable of providing informed consent and the urgent ER care your animal needs.

I'm leaving my second review here because this clinic truly deserves it. The doctors and staff are…read morewonderful, and I'm so grateful for them. I had been coming here for years with my boy, my angel Sheya. He eventually passed away from end-stage kidney disease, and we had to say goodbye to him here. The doctors were so respectful and gave us all the time we needed. They even sent us a heartfelt card afterwards, which meant so much. At first, I thought they had only given us a simple paper box for his ashes. About a month later, when I opened it after ordering an urn, I discovered that there was already a beautiful wooden urn inside. That was such a kind and touching gesture, and I want to thank them for it. Sheya was such a sweet cat, and while it was heartbreaking to let him go, I'm truly grateful that it was at this clinic, surrounded by such compassionate care.

I adopted a cat 17 years ago (she was actually a foster fail), and they have provided care and…read moreassistance that I could never really have imagined. In that time there have been emergencies, chronic illnesses, and sibling drama between pets. They helped with it all. They are a wonderful team, and all three doctors provide exceptional care. The vet techs need to be mentioned too, though. They are thoughtful, caring, supportive and the most trustworthy group of people I can imagine caring for my non-human charges. If you are looking for a compassionate and caring team to assist your fur babies, this is the team.

Everytime I visit the clinic my experience is smooth and extremely pleasant. The entire team is…read morevery friendly and welcome. My cat Ace gets extremely nervous and stressed when being moved from home to literally anywhere but the team is able to calm and comfort her to make her experience less stressful. They explain her checkups clearly and are able to answer any questions about her care I may have. Moving to a new area of the city I was nervous taking her somewhere new but it wasn't possible or ideal to travel a long distance to my old clinic. I'm extremely grateful the move went well. It's rare to find a team that is both friendly and welcoming but also extremely knowledgeable and professional. Thank you so much!

I may be biased but we love this animal clinic. You can tell the doctors truly care about animals…read more We have had Dr Randy Do and she has treated our cats as if they were her own. While Dr Do is away on maternity leave we had Dr Aaron Van. He was open and honest with us and complimented us with the good work we have done with our cats. It's nice to hear positivity with a doctor rather then hearing other things we could be doing better. The hospital always gives various options for pets and is great at taking care of filling and refilling prescriptions. A few times we returned meds or food with no questions asked. If you want your pets seen by vets and techs that treat the animals as if they are their own, this is the place to go.

I was a client of Blue Cross for many years and their service, compassion and advice were stellar…read more That is until a year ago when I brought my 11 year old dog in for a check up - they had been seeing him since he was a puppy. After his check up the vet said he needed to come back for yet MORE shots because of some non descript reason that I never heard of. Also he told me as an afterthought that my dog had a heart murmer and he knew a dog cardiologist that would look at him. He tried to make an appointment but I said no because I knew the Dr. was trying to milk more money from me. I know my dog and he is a very healthy 12 year old now. Just came back from our new vet in a smaller town for my dog's annual and the Dr. told me his heart is in excellent shape for a dog his age. I asked about the murmer and he said "What murmer? , your dog's heart is fine." It's a terrible shame that Blue Cross has sunk that low to attempt to financially bleed pet owners this way. Disgraceful.

Do you have none profit? ..Farley Foundation for low income…read more My friend has a Dog needs operation.