Terrible follow up. I was very sick, it took 4 days to call me back and by then I was in the hospital. Takes 6-8 weeks to get an appointment with a provider. Yesterday a manager returned my call and she was extremely rude and wouldn't even let me finish a sentence. Do better!!! read more

Nothing bad to say about Dr Pardue. The office staff and level of care from student/ junior doctors is abhorrent.

Our two children were born at Parkwest and have been patients of Dr Green and Paul Holt since birth. Both providers have been exceptional and we have nothing but good things to say about their care. Paul Holt in particular has extensive clinical knowledge and a wonderful bedside manner. He always took his time during our visits and made sure that all our questions were answered. After the birth of our second son in August 2022, the addition of the Covid-19 immunization to the CDC schedule prompted us to do our own research on risks vs benefits, and ultimately we decided on an alternate vaccine schedule. When we discussed this with Mr Holt, he explained that Trinity is a "vaccinating clinic," and while we could delay administration of vaccines, ultimately our children could not remain patients there if we chose to deviate from the CDC schedule. My wife and I are both medical professionals, and while I have followed the CDC schedule myself and routinely refer to it in my practice, I firmly believe in the principle of autonomy and regularly encourage my patients to do their own research in the process of making informed decisions with regard to their healthcare. I am very disappointed in the policy of this practice to mandate the entire CDC immunization schedule as a condition of enrollment in the practice, particularly with regard to vaccines which carry minimal or no public health implication, or where risk/benefit evidence is murky. It pains me to write this because I do believe that the providers here are excellent, however if you are undecided with regards to vaccinations, I would strongly encourage that you seek a different practice as we did. Healthcare decisions should always be made with evidence-based recommendations, not policy-based ultimatums. read more

I saw Dr. Acker for a knee I couldn't walk on and to get a referral. After the exam, I was pressured to get an appointment for a yearly doc visit, so I did, but asked why I had to? Dr. A said he "felt pressured" to set a yearly one because of my insurance. I don't see a doctor unless I need one, so I called Humana Gold Plus and they said NO; they also asked me who said that? I cancelled the appointment. I left a message for the doc to call me so I could just let him know what Humana said and so he wouldn't feel pressured anymore..who was pressuring him?...but he never called me back. The staff kept asking why I wanted to speak with him, so I'm not even sure they gave him the message. No call back, so I left a review and asked to be contacted. Yesterday, May 24th, I was contacted by someone I believe was the office manager and essentially told if I didn't book an appointment with them, I would no longer be a patient, because I would be considered "urgent care" and not a steady "long term" patient..this IS a walk-in clinic, right?? I don't believe I need to go to the doctor unless there is a problem. Of course, Humana said Trinity Medical Assoc. had the right to cancel me as a patient, but what this comes down to is, if you don't give them a steady stream of business, they don't want you. My opinion... If you question them, they don't want you. If you think for yourself and don't blindly do what they ask, you aren't important, they'll just cancel you. Maybe this is because I've signed up for Medicare now (which of course I had to at 65, also dropping my employee insurance..we own our own business)..? Sad! I wonder if they'll cancel my husband too, even though he's been their patient for over 25 years... read more

Dr. Pardue has been my primary care doctor for over 20 years. It was a blessing to be able to add my 5 children to their care. They are incredibly concerned about wellness and overall health and offer adjuncts around nutrition that eliminate many of the most common chronic health complaints. They are not medication first doctors, and they avoid many of the pitfalls I see in other treat all the symptoms with pills medical groups. For the inevitable strep, or flu or poison ivy or pinkeye, they are very responsive either through their walk in clinic (fast) with prescriptions filled right there or by making an appointment with a doctor there. They also have biblical counseling which is a tremendous blessing and changes lives! read more

Terrible when it comes to working with patients on thier prescription needs. I have a daughter with ADHD. There is a shortage so alot of pharmacies cannot always fill prescriptions. Peggy, a NP there, wrote me a paper prescription for Ritilan LA for a specific pharmacy. I went and the the pharmacy didnt have enough in stock for the prescription. I called 17 pharmacies and finally found one that could fill a month supply. I then asked Peggy to please send the prescription to that pharmacy since they could fill it. She is refusing to write a new prescription for me, saying that I need to go to the one she wrote down originally. 3 days later of dealing with her nurse and the office manager, and they still cant seem to get it thru their little heads that the original prescription is useless to me because that pharmacy cant fill it. So my daughter continues to be without her meds. terrible people. unsympathetic and unwilling to work with patients. I finally just fired them and moved on read more

Call backs and follow through grade- D- After 25 years, my family is finding new doctors. Trinity needs to step it up! read more

If you can get in with a doctor you're probably ok. This review is for the walk-in clinic. Every time I go there my care has to be remediated by my primary doctor. Waste of a copay- every single time. Sounds mean but I rarely go to the doctor and when I do, I want someone who knows what they are doing. Feels like I always get second string care at the walk-in clinic. read more

What a joke! The front staff is so lazy and unprofessional. I'm sure the doctors are getting what they paid for with that crew. I filled out paperwork online including insurance information. Show up and they want the primary doctor change because "we don't get paid". Anywhere else they call the insurance company and get that worked out. Maybe even ahead of the appointment since I sent in my card two days ago. Gladly I walked out of there because I can only imagine how bad the Doctor would have been. Don't let them waste your time and find a better office. read more

1) You will be treated in a hurry. The doctor, PA, or NP will not ask many questions, will not do a thorough assessment, will spend precious little moments with you and will write you a prescription, then charge you max money. But they won't really know anything about you. They won't know your normal. They won't know your lifestyle or habits or things that might affect your health. 2) They cannot get the billing correct. They turned me over to a collection agency for not paying a bill that was paid by my HSA. I told them time after time that it was paid. Still cocntinued to get harrassing phone calls. Had to send copy of my receipt of payment to collection agency. Also, after receiving same bill marked as unpaid from September until February, they now have added some new charges.....from September for labs that they say were done in September, but never occurred on any bill prior to February. I have heard many patients with this complaint re: billing since being taken over by Summit Medical. read more

Doctor Pardue has been my primary physician for several years. I enjoyed his caring demeanor and he is a very competent doctor, however the office management there is so awful that it has lead me have to change to a new physician. I have had years of problems that involve no return phone messages or response to my patient portal. I went a week without a critical prescription because of this and their refusal to send a refill despite the pharmacy sending numerous faxed requests. If you're willing to go through all of this, it's worth it to see Doctor Pardue. If time or urgency is important don't go to this clinic. read more

I love this place. Everyone is so kind and providers care about your overall health. Unlike many other places I have been, they look at the big picture and are focused on making you healthy... and do not simply push medication and send you on your way. I also love that they have onsite biblical counselors. I've never experienced anything like it from a healthcare facility. Five stars! The negative reviews are misleading. It just seems that the few who haven't been pleased want to go type a negative review. I know more people are pleased than not with the kind of service and staff here that I've seen in the time I've been here. read more

Trinity has always been very accommodating when we have needed appointments. I work in healthcare as well and switched our whole family to this office. Yesterday our son saw Matt, one of the PA's who we recommend. Thank you to all of the staff at Trinity. read more

Dr. Schupp has been my primary care physician for nearly four years under this practice. I can't imagine putting my health in the hands of any other physician. She listens to me and gives recommendations with care and without judgement. There is a pharmacy conveniently located inside the practice. About a year ago I decided to get my medications filled there instead of using a big name corporate drug store. I had the misfortune of switching insurance providers as it was a corporate decision. Because of this I was unable to get a particular medication covered without a physician's approval. Daryl worked diligently once Dr. Schupp wrote the order to get my medical covered under my new plan. Special thanks to Amber and Chelsea as well. Everyone there is wonderful! read more

I suffer from Gout and tried desperately today to get my prescription refilled as I have to work and am in severe pain currently. It was for Indomethacin a super anti-inflammatory drug that helps with the inflammation. I called over 4 times today and I was never attended to. They said the nurse was supposed to ask my Dr. (Randy Pardue who is the only star in the show in my opinion). The nurse who is not Julie (another great person) because she is off today never asked him to refill the prescription. I will now have to incur the cost of going to urgent care or ER due to this going past hour of operation. The DR on call was supposed to call me also and absolutely nothing. I will be shopping for another place to get care as this is incredible. How can a medical facility just ignore someone in this much pain and be indifferent? Sometimes you just get too big, and you lose that small interpersonal relationship which is what I will be looking for. I never thought in all the time I had been a patient with this group that it would come to this. Oh well C'est la vie, I guess. I'm a good word of mouth person and believe me the word will get out. Henry Love read more

I have been a patient at Trinity Medical for over 15 years. The first 12 or so were phenomenal. It was evident that the doctors and staff cared about the patients and were not the sort to just throw pills at a problem. Dr. Smith was my family's doctor for many of those years. When Dr. Smith moves out to Maryville, we were shifted over to Dr. McColl who was also fantastic, but then he also moved to a different location. After that, we kept getting shifted from doctor to doctor without even knowing about the changes. It got to where I had no clue who our official doctor of record was anymore because it kept changing. This, I could put up with because the level of care was still decent. Fast forward to how things are today: I have been waiting two days for a return phone call for an ongoing issue that they seem lackluster about resolving. I left a voicemail on their nurse line at around 9am yesterday and then called and spoke to someone this morning when I didn't get the promised same-day call back. Not only was I out of a medication, but needed help with this ongoing issue. The lady I spoke with on the phone this morning said there was no record of my message. Then she found it in the queue of refill requests. Three problems: 1. They completely ignored the bulk of my message, which was regarding the o going issue. 2. They were supposed to call in a new prescription for a higher dose of my medication (which they had already switched me to), but did not. 3. I was led to believe that my prescription refill had been taken care of the day before, when in fact it had been taken care of this morning. Aside from all of this, I see a new person every time I come in; if you ever have more than one thing to see them for, they never address more than one problem per visit; if they ever say they're going to make you an appointment with a specialist, don't hold your breath; I've had them mix up my contact information with my parents' information on numerous occasions; they screwed up my mail order prescription after I had gotten married, even though I had updated them weeks earlier with my new last name and address; half the time you need to make an appointment, you'll be on hold for thirty minutes or longer waiting to speak with a person; the list just goes on and on. Trinity Medical has simply gotten too big for their britches. It was a great group when they were much smaller and when Drs. Smith and McColl were at the main location. Now, I guess I'm reduced to finding a new doctor. read more

I would not recommend this clinic to anyone. I had a terrible experience with a doctor there (Dr. Green) whom literally told my daughter to perform her own nasal swab flu test. After the test resulted negative we were sent us on our way with no regard to her actual symptoms and no prescription for Tamiflu or anything for her extremely swollen throat. I then went to the minute clinic at CVS right after I left that appt and had the nurse practitioner test her again for the flu and low and behold it was positive for flu A. My daughter then received a Tamiflu prescription from the minute clinic. I called trinity medical assoc to complain and found out the Dr had went in after I complained and wrote a prescription for Tamiflul and backdated it for the day I took her in. Funny how I was never given a prescription or asked what pharmacy I used. Also when I asked the Dr Green for a prescription he said "we don't treat the flu prophylactically because of the chances of re exposure", I mean really Dr. Green. I am shocked this happened but I WOULD never go to a place where their is lying and deceit going on and the clinic is supporting this. read more