Stay Away. Ken provided used door opener and used equipment. Pieces did not match and kept saying…read moreit was an upgrade which was false.

I want to start by saying that I'm not here to write negative thing about a business. I'm simply…read moresharing my honest experience to help others make informed decisions. I found this company here on yelp and was drawn in by all the positive reviews, believing it to be a reliable local person. Ken came to my home to provide a quote for my two-car garage. He is polite and very nice on the day of the quote. I did not get a second quote and went with him because my husband likes him. I confirmed the price via text message, along with the model number for the two-car garage. He answered me with "Correct". However, when installation day arrived, I was surprised to find out that the quoted price was actually for a one-car garage. I understand that miscommunications can happen, but it was disappointing to receive a different price on the day of installation, especially after having confirmed it in WRITING! Everything I said is the truth, I just don't feel the need to put up a screen shot of the text, you can use your own judgment. What made the situation frustrating was the lack of a genuine apology or acknowledgment of the mistake. If he had approached the situation explaining mis-read/ rushed reading the text message, I would understand. I urge anyone considering this company to be extremely diligent. Make sure to get all details and pricing in writing to avoid any confusion. It's unfortunate because I was drawn in by the positive reviews, but thankfully, I hadn't started the job yet.

Great communications Came on time and did an amazing job…read moreI will strongly recommend Eli for any one in need of a garage door repair

Eli was great and a pleasure to work with. He was prompt with responding to my communication and…read moreshowed up when he was scheduled. He gave a fair price for his work and that I appreciate. Would absolutely recommend and use Eli again.

Very attentive nice & they come quickly. prices are fair. We are happy using them. We have tried…read moreanother company but like Roll o matic more.

John replaced 2 old garage doore openers with new WiFi enabled openers with cameras. Also installed…read morean external keypad and 3 remotes. He did a great job and it was very neat and clean. Very pleased.

"fixed" garage and promised it would work for at least 5 years after, but it broke again 3 days…read morelater. Called back to see what the problem is and the owner comes aggressively saying that he will not help us and walks out of house without any explanation or assistance. Spoke very rude and unprofessional, lacked communication skills, tried calling back to see why he had such an issue and has declined all calls. Very crooked company, scamming their customers.

Went in to get new garage door as they have been servicing my garage door opener for years. Such a…read morepleasure to work with. Many doors to choose from.

In the past, I used a particular garage company that I was generally satisfied with. However, for…read moresome reason, I decided to shop around for the latest upgrades I wanted for my garage. I was interested in upgrading to a Wi-Fi-enabled garage opener because there are times, I need my car shipped from another location, and I might not be home when it arrives. Additionally, I like the Amazon delivery program, were, in inclement weather or by request, they can access my garage to deliver packages. What impressed me most about the individual who came to replace my garage door motor was that he recognized other potential problems that could cause me to lose my garage door. He wasn't trying to upsell me; he simply noticed issues that should be addressed. My initial request was to replace only one garage door motor and track, but he pointed out that the other opener was 12 years old, something I wasn't aware of and he offered what seemed like a fair deal for replacing both. The only thing I wasn't aware of was that I am responsible for disposing of the old garage motor and track. That was not a problem at all. Sanitation had no trouble disposing of the old garage motor and track. Overall, I highly recommend the company, and I will take responsibility for the garbage.

Smart Garage doors came out to install a new opener I had purchased. The price quoted was fair and…read moreconsistent with other quotes I received. When the tech arrived, I asked how much it would cost to install new rollers on the doors. His original quote of $300 per door was outrageous-- 2-3x other quotes. Thankfully I was an informed consumer and negotiated down to $160, a premium price but I just wanted it done. As for the install, the tech installed the opener but had difficult pairing the opener with my vehicle. After some time he said the opener was defective, but he eventually figured it out. However, during the process he erased the pairing with my other two doors which he also had extreme difficulty pairing. On of the doors he literally could not pair and, again, said it was a problem with the opener and tried to leave me with this problem. I had to intervene and lookup the instructions for this opener and found it had a rolling code system from the 90s, something this tech had never heard of. With my instructions, he was able to pair the door to the car. He spent over an hour on pairing the doors to one car. In the process, he left grease marks from his hands on the headliner of my vehicle. When he replaced the rollers, he bent the metal door sails to slide out the old ones and slide in the new ones. All the DIY videos I had watched said this was a bad practice as it's literally bending your rails which will never Ben perfectly back. Of course, this is the fastest way to do it and took home 10 minutes per door, which at the price I had negotiated was outrageous and would have been borderline criminal at the original quoted price of $300 per door. He bent the rails back as best he could when he was done. Finally, the tech mounted the opener button to my wall obviously crooked. He also did not know how to connect the opener to a second button, something that another company had no issue in doing for a different door. To add insult to injury, the installer did not take the older opener with him. The old opener had one solid 10' steel rod which made it challenging to dispose of. Overall, my experience was substandard at best and feels like a hack job. There was nothing "Smart" about it as their name suggests. I am leaving two stars instead of one because the opener does function, but even that I think is generous.

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