Stay Away. Ken provided used door opener and used equipment. Pieces did not match and kept saying…read moreit was an upgrade which was false.

I want to start by saying that I'm not here to write negative thing about a business. I'm simply…read moresharing my honest experience to help others make informed decisions. I found this company here on yelp and was drawn in by all the positive reviews, believing it to be a reliable local person. Ken came to my home to provide a quote for my two-car garage. He is polite and very nice on the day of the quote. I did not get a second quote and went with him because my husband likes him. I confirmed the price via text message, along with the model number for the two-car garage. He answered me with "Correct". However, when installation day arrived, I was surprised to find out that the quoted price was actually for a one-car garage. I understand that miscommunications can happen, but it was disappointing to receive a different price on the day of installation, especially after having confirmed it in WRITING! Everything I said is the truth, I just don't feel the need to put up a screen shot of the text, you can use your own judgment. What made the situation frustrating was the lack of a genuine apology or acknowledgment of the mistake. If he had approached the situation explaining mis-read/ rushed reading the text message, I would understand. I urge anyone considering this company to be extremely diligent. Make sure to get all details and pricing in writing to avoid any confusion. It's unfortunate because I was drawn in by the positive reviews, but thankfully, I hadn't started the job yet.

I recently had my electric garage door opener replaced, and I couldn't be happier with the…read moreexperience. From start to finish, the communication was excellent. Eli took the time to make sure I got exactly the right opener for my needs, including three remotes. The installation was top-notch--professional, clean, and done with great attention to detail. The total price was very fair, especially considering the quality of the work and service I received. What stood out most was how comfortable and confident I felt throughout the entire process. It's refreshing to work with someone who is honest, knowledgeable, and truly cares about customer satisfaction.

I recently had a new garage door system installed, and I couldn't be happier with the service…read moreprovided by Eli and his team. When I was collecting quotes, I called several garage door companies. Eli immediately stood out because he was the only one who identified a crucial issue that the other estimators missed. His expertise gave me confidence that I was choosing the right company for what was a complex installation of an entirely new system. I specifically requested a HIGH LIFT track system. I was told by others that the necessary tracks are often not in standard stock, but Eli quickly secured the parts and ensured the job was scheduled promptly. On the day of installation, the technicians were thorough, professional, and meticulous in their work. The entire system was installed perfectly. I am extremely satisfied with the result!

Tech was unbelievably nice and efficient. A pleasure to work with…read more Cost of repair was more than expected. That is why only 4 stars.

I've been experiencing an intermittent issue with my garage door--it wouldn't open, and after 20-30…read moreattempts it would finally work again, then the problem wouldn't return for months. Yesterday, it happened again, but luckily I was home and able to have a technician come out to inspect it. After just one press of the button, the technician immediately identified the issue, and within a few minutes everything was fixed. Customer service was especially helpful--I didn't have to get bounced from one person to another, which really made the whole process smooth and stress-free. Great service--truly a standout company.

In the past, I used a particular garage company that I was generally satisfied with. However, for…read moresome reason, I decided to shop around for the latest upgrades I wanted for my garage. I was interested in upgrading to a Wi-Fi-enabled garage opener because there are times, I need my car shipped from another location, and I might not be home when it arrives. Additionally, I like the Amazon delivery program, were, in inclement weather or by request, they can access my garage to deliver packages. What impressed me most about the individual who came to replace my garage door motor was that he recognized other potential problems that could cause me to lose my garage door. He wasn't trying to upsell me; he simply noticed issues that should be addressed. My initial request was to replace only one garage door motor and track, but he pointed out that the other opener was 12 years old, something I wasn't aware of and he offered what seemed like a fair deal for replacing both. The only thing I wasn't aware of was that I am responsible for disposing of the old garage motor and track. That was not a problem at all. Sanitation had no trouble disposing of the old garage motor and track. Overall, I highly recommend the company, and I will take responsibility for the garbage.

Smart Garage doors came out to install a new opener I had purchased. The price quoted was fair and…read moreconsistent with other quotes I received. When the tech arrived, I asked how much it would cost to install new rollers on the doors. His original quote of $300 per door was outrageous-- 2-3x other quotes. Thankfully I was an informed consumer and negotiated down to $160, a premium price but I just wanted it done. As for the install, the tech installed the opener but had difficult pairing the opener with my vehicle. After some time he said the opener was defective, but he eventually figured it out. However, during the process he erased the pairing with my other two doors which he also had extreme difficulty pairing. On of the doors he literally could not pair and, again, said it was a problem with the opener and tried to leave me with this problem. I had to intervene and lookup the instructions for this opener and found it had a rolling code system from the 90s, something this tech had never heard of. With my instructions, he was able to pair the door to the car. He spent over an hour on pairing the doors to one car. In the process, he left grease marks from his hands on the headliner of my vehicle. When he replaced the rollers, he bent the metal door sails to slide out the old ones and slide in the new ones. All the DIY videos I had watched said this was a bad practice as it's literally bending your rails which will never Ben perfectly back. Of course, this is the fastest way to do it and took home 10 minutes per door, which at the price I had negotiated was outrageous and would have been borderline criminal at the original quoted price of $300 per door. He bent the rails back as best he could when he was done. Finally, the tech mounted the opener button to my wall obviously crooked. He also did not know how to connect the opener to a second button, something that another company had no issue in doing for a different door. To add insult to injury, the installer did not take the older opener with him. The old opener had one solid 10' steel rod which made it challenging to dispose of. Overall, my experience was substandard at best and feels like a hack job. There was nothing "Smart" about it as their name suggests. I am leaving two stars instead of one because the opener does function, but even that I think is generous.

I dont normally post reviews but Sumo Garage Doors deserves 5 stars. After researching and calling…read moredifferent companies, I decided to go with Sumo Garage Doors. I am so glad I chose this company. From the initial call to the finished product, Sumo Garage Doors were wonderful and professional. Ernesto did my estimate and he also did the job on my garage along with Kevin changing the springs, pulleys, cables, and the bottom rubber. They were prompt and explained everything they did and answered all my questions. They had trouble getting my bottom rubber on with the track being bent so Ernesto came back the next day and fixed the problem. Cant say enough great things about Ernesto and Kevin. Great technicians and great company. Highly recommend this company for anything garage related!

Professional service from beginning to end. Install crew was terrific…read more I love my new garage door

New York Garage Doors recently installed a Chamberlain smart garage door opener in my home. From…read morethe moment I contacted them to set up an appointment weeks in advance, I could tell that they were very professional. The installation of the unit went very smoothly-The garage door opener works well. For some reason we had an issue with the myQ app and the smart connectivity for the garage door. Guy -the owner of New York Garage Doors -refused to accept payment for the garage door until this glitch was fixed-in fact he personally came to my home to troubleshoot the problem until it was working perfectly. Certainly the customer service was phenomenal here and I recommend this business without reservation.

Today Edwin came and installed a new opener - courteous, on time, took his time and explained the…read moreinstall and how to use the new technology - very pleased with the install and service!!