The best 'bedside manner' in a professional setting,,,, Lauren is the BEST!!! Scheduling is a breeze! Kind and caring front office

I have been seeing Dr. Paige for a number of years. When I have questions he has always listened and given me the time I need. When my care goes beyond the abilities of this office, I get quick referrals to good doctors and clinics. The front office staff has always been professional and friendly. I highly recommend Dr. Paige and Sun Lakes Family Physicians. read more

I have been a patient with Sun Lakes Fam Physicians for over 10 years. I started with Dr. Paige, and he is just wonderful. He is friendly, knowledgeable, funny, and attentive. I've also been seeing Venecia Rayhons for the last 5-7 years, and she is awesome too. She truly listens to my concerns and is thorough. I appreciate that when I call for a prescription refill that her MA Dakota and her will take care of it same day if not the next day. I know they are incredibly busy but I truly have never felt like I wasn't taken care of or listened to here. The front office staff are welcoming and friendly, the wait times are not outrageous, and the billing team has never made an error in my time being seen here. I will be sad when Dr. Paige retires!!! read more

Let me start by saying that this is the first time I have left a review so I apologize in advance for the length. I have been seeing Lauren Blitzer for approximately 3 years at another practice and I feel very fortunate to follow her to SLFP. I am almost 63 years old and have never been under the care of someone who is so kind, patient, considerate, efficient, and knowledgeable. In the time that she has been taking care of me, I have had heart & lung issues, Covid, RSV, kidney stones, TIAs and even dog bites...for starters. I had been experiencing chest pains and breathing issues for a while and she was the ONLY one who took this seriously. She referred me to a Cardiologist and electro cardiologist who ended up performing a life changing procedure on me. In general, I don't enjoy medical/doctor visits and the older I get, the more frequent they are. Not an issue with Lauren. I can't tell you the difference that she has made by listening and also being up-to-date and well-informed on current med issues. She is wonderful and exudes positivity and energy! She's very encouraging and takes time to understand what is going on physically, mentally and emotionally. She responds quickly with any requested info or questions no matter how busy she must be. She does this all while being a total professional. She is intelligent and funny so a medical visit with her is actually a pleasure! I think of her as a FRIEND who has and continues to help me through life's challenges. It is a tall order but she ALWAYS comes through. I am by no means a stalker but I would follow her anywhere she goes and there is no higher recommendation I could give! Lauren is amazing and she is an invaluable addition to this practice. Regarding the staff, I have visited this office about 3 times. They are always punctual and have my information ready for Lauren and her sidekick "Shotmaster" Daniel (another pro).They are friendly and professional whether in person or on the phone. I am very satisfied moving to SLFP & HIGHLY recommend them. Rita Craig read more

very disappointed in the "patient care". i called with sinus infection symptoms. My left sinus cavity is so swollen my eye is swollen. Clearly this is allergy /sinus related. Yet they tell me I must go get a Covid test before they will see me. Worst patient care ever. Don't make the mistake I did thinking this place cares for patients. You end up having to go to minor emergency to get patient care if you are a patient of sun lakes. read more

I have had the pleasure of being referred to this amazing practice by my late girlfriend Nancy McClure in 2003. Dr McDonald is by far the most friendly, attentive, loving, huggable physicians ever to grace this planet. I have seen their equally amazing Nurse Practioners Dr Tony Young & Dr Amanda Higgins. I am a life time patient. read more

As it's not fair to rate the entire office for one bad seed, I must say I am truly sickened and saddened by today's visit. Nurse practitioner Venecia Rayhons has got to be hands down , the most unpleasant experience in ANY doctors office I have personally witnessed. I am thankful she is not one of the regular doctors because I would move my family to a different office in a heartbeat. If looks could kill, I'd be crucified. As a worried daughter I was shocked at our treatment today in office from Venecia. I had my concerns, as well as a few questions but was mainly there to assist my father as English is not his first language and to be his support. After 40 minutes waiting for her, she enters coldly and seemingly, annoyed off the bat. During her questioning and trying to guess what could be wrong, I mentioned a fear of mine and my mothers of what could be wrong with my father. She looked in the eyes for a few seconds, ignored me and continued on as if she couldn't believe how huge of an idiot and am. I understand I'm not a doctor and this question may have seemed stupid to her. I realize now, it was also very close to lunch time so perhaps she just really wanted to be on time for that.. There is no excuse. Extremely unprofessional. I had a couple follow up questions since she left a few things open ended , and she chose not to return my call all day. We were nothing but polite. She made my father feel like an inconvenience, and I hope he is never stuck with Venecia Rayhons again. I could cry at the thought of how the visit went. Never in my life thought a physician could be so cold. read more

They offer TeleVisits! How convenient during this Pandemic. The doctors are the Absolute Best! read more

Sun Lakes Family Physicians - Family Practice Near Me - Sun Lakes, Arizona

I just want praise Dr. Jennifer McDonald she is one of the most knowledgeable people in her field and anyone who can have her as their physician is so blessed. I have a cardiologist a renal doctor a vascular doctor Gastro Doctor. Yep a specialist for everything BUT the doctor that found solutions for all my issues is Dr McDonald. SHE IS THE BEST. KUDOS TO YOU DR MCDONALD read more

I took my 82 year young friend because she had a migraine. After waiting a while she had blood work taken and was sent home. They told her to go to Urgent Care the next day if she didn't feel better. Later that day, they prescribed Shingles medication for $30 and told her she had shingles, and not a migraine. This was WITHOUT the bloodwork being processed to make sure!!! Today my friend wanted to go to urgent care for migraine medicine. I decided to call Sun Lakes Family Physcians on her behalf. I am on the "green sheet" to discuss her well being. But they couldn't find my name and wouldn't discuss it with me. So now she doesn't have shingles (she knew that), still hasn't been prescribed migraine medicine, and they want to do a MRI. Why not just help her with the migraine she was complaining about? Blood test came back just fine... so why do a MRI as a first step? Crazy nurse practitioner who doesn't have a clue, that's why. And they milk the money from our Seniors. So please, go with your loved one inside the office. I waited outside thinking my friend was in capable hands. And now I've spent 2 hours on the phone trying to get her the migraine medicine she really needs. And not the $30 shingle medicine she prescribed without the blood results. So sad... don't waste your time going there. The staff doesn't have the knowledge or listening skills to help diagnosis a migraine over shingles... SAD, BUT TRUE. And who benefits from the $$$ of the MRI? The doctor's office who prescribed it gets a huge cut. I hope people know that scam. So, is that why Sun Lakes Family Practioners would rather my friend suffer from a migraine while she waits for her costly MRI? Your guess is as good as mine.... and I say "you betcha". UPDATE... I am taking her for a MRI now because Sun Lake Famiky Physcians refuse to prescribe medicine for something it isn't now. BUT, isn't that what they did yesterday with the $30 shingle medicine??? Too much!!! New Update... To ER now because MRI was too busy to take her for days. The Chandler ER is giving her an IV to help ease the migraine she has been diagnosed with. And without a MRI!!! Because they actually listened to her symptoms. The same information we tried to tell Dr. McDonald and her staff again today, but they refused to listen. And refused migraine medicine before the MRI results Imagine that Sun Lake Family Physcians. You age profile your patients instead of actually listening to their symptoms.... Shame on you, as my mother used to say! read more

Highly recommend Dr. Paige as a physician! The office staff is very friendly and great to work with! Always has been easy to get ahold of anyone and to get schedules! read more

HORRIBLE customer service. They didn't process my lab work within the 16 hour timeframe required and then they wouldn't expedite me the second time I had to come in to re-do bloodwork due to THEIR error. Also, the doctors don't listen to your concerns. I will be switching doctors immediately. read more

Excellent people working here. Feel in good hands when I visit Sun Lakes. Dr. Paige, wonderful physician, caring, knowledgeable and helpful. Anthony, Amanda, Mindy and Jennifer all great, and make you feel that your welfare is their only concern. Highly recommend Sun Lakes Family Physicians. James B. Speed read more

I have to hand it to this office in a time where it's hard to get a doctor's office to call you back or schedule you in a timely manner this office is the cream of the crop. They go above and beyond for their patients. I would definitely recommend them and tell anyone who reads reviews to try them and make their own opinion because for the negative reviews there is always two sides. #sunlakesfamphyfan4life! read more

I have only had one issue at this doctors office and that was with a lady at the front desk. I reported the issue and it was resolved. My doctor is awesome(Dr. Kenneth Paige). Everyone seems to be caring. Sometimes things get busy in a doctors office that might make you wait longer, but when you get in you have your time also. Don't put down the whole office because of one issue. read more

I've been a patient with Dr. McDonald, PA, Venicia Rayhon's and Assistant Dakota. I think its important to recognize great customer service and give a shout out to a consistent process by a friendly helpful person, no matter wha t their job is. That's what I have consistently experienced; friendly, helpful front desk, quick response to questions and issues encountered with prescriptions and insurance changes. I usually see PA Venicia Rayhon's and I have always felt listened to and educated about my health issues. This is over ten years of consistent, sincere partnership in my best interest. Thank you Team Sun Lakes Family Physicians! read more

Amazing staff, intelligent insight and transparent pricing. This is my go-to spot when I need medical care

Great practice and I really like my GP and the staff. The web site sucks. No place to register for a patient portal account. Probably some HPPA crap. read more

I have to agree with the last reviewer. Finally, I found a practitioner that listens, cares, knowledgable, and vested in working as a partner in my health. PA Venecia Rayhons is the best health provider I ever had. Although I am a much older male (65), I feel I can discuss any health issue with her. Although I have been seeing PA Rayons for a little more that a year she has immensely improved my quality of life. I would highly recommend her and Family Physcians...the office and staff are all great. read more

The doctors and nurse practioner are grade A and would recommend anyone to go. Please be advised this is located in Sun Lakes so if you don't mind the seasonal snowbirds then you will be ok. Just make sure you plan well in advance for an appointment especially in the winter months. read more

Sun Lakes Family Physicians - Family Practice Near Me - Sun Lakes, Arizona

Excellent Health care This is a family practice but the cater mostly to geriatric patients, but they are skilled in everything your family needs. Most of your lab work can be done in house at most times sames day (no appointment/copay). The PA and NP's are excellent and you will not see a big difference in care. This is a large practice and very busy, but you will not feel rushed when you get your time with the health professionals. They try to do as much care as they can for patients rather than making you see a specialist, but they know when referrals are needed. read more

I think the front desk could be a little more organized and professional. I am not done of being called hon by a total stranger. Luckily, the back office more than makes up for the front. Tony, the nurse practitioner listens and she's the time you need. read more

Dr. Paige and rest of the physicians are top notch. Personable, caring and informative. They are always on time while still taking as much time as needed with to properly diagnose and explain what's going on. They'll order tests/labs to ensure they're ruling everything out and getting to the root of the issue. I'm super impressed with how quickly they call you back with any results- typically within 48 hrs. Highly recommend! read more

Dr. Roger Rose was the doctor I've seen here. He was good initially and helped me with a big problem I had. Later, even after he treated me for 2 issues, he told me to see specialists. Why? I don't need a diagnosis when I just needed refills. The billing clerk and manager are very unprofessional people. They coded a bill of mine with the wrong code, and refused to change it while billing me instead. While talking to them on the phone about it, I got lectured by the billing manager. They would rather make me wrong than get paid. So be it. They will not get paid by me. Now they threaten collections when my insurance agrees with me that they should just re-code that bill. I've filed grievances against them. Stay away unless you like getting screwed over. read more

Left work early Wednesday because I was doubled over with excruciating pain in my stomach after eating half of an Orange. I made it home and stayed in bed praying for it to pass. However, my digestive system hasn't been right since. I have no appetite and still in pain, but it's not as intense. Concerned that I'll have another episode. I decided to call an make a Doctor's appointment only to be told, because I HAD a past due bill of $83 from a previous visit (which has been paid) I can no longer be seen by Dr. Roger Rose (yes, that's his name). I said, "What the Hell???" So, I proceeded to let them know, that I will be coming to collect ALL my medical records!!!! I have health insurance through my employer, that's not the problem, it's the principal. The bill wasn't years old, but rather some months old, not a year, but they chose to drop me over $83, not $8,300 but $83, which they've received!!! What a FIASCO! What is the world coming to! Avoid Sun Lakes Family Physicians, Sun Lakes, AZ. They don't deserve your money!! I could go on, but I'll leave it right here! PISSED, but looking for a more well deserving Doctor/Practice. read more

Melissa is awesome very helpful and always pleasant to deal with, She recently helped us with a referral situation and was extremely helpful and kind about the whole incident and came through like a champ read more

No one looks forward to going to the doctors office... But if you have to go, this is the one you want to go to... Always friendly, courteous, and professional!! Dr Paige always has me smiling, even when I am not feeling 100 percent... Definitely recommend! read more

I am new to the area and needed a physical. I am terribly disappointed in the whole set up of how Unprofessional this clinic is run! From the front desk clerk being loud and no privacy with checking in and lack of appointment-on their computer of the scheduled time whenI called in previously! But, then told I was "lucky" because That appt. time is still open! Then when I got back In the exam room, waited forever for Venecia Rayhon to come in - 20 minutes after my scheduled time. I stepped into hallway thinking they forgot about me and there she stood laughing and joking around with the nurses. Came in a couple of minutes later very cold personality- seemed annoyed and said she did not have a lot of time due to having to pick up her children. Told me that twice!I had a scheduled appointment for this time! Told me to take tyneol and if I had problems go to the ER! Never again will I be seen by her! She is a detriment for this whole clinic! I hope management recognizes this! read more

Don't go here. They schedule appointments and when you get there, they don't have you in their calendar. The office manager Lori has no customer service skills. They don't resolve issues with a satisfactory solution, they resolve it at YOUR expense. Your time is worth nothing to them. They are always late seeing patients and make you wait for long periods of time. Don't waste your time here. The only thing going for this low tech office is the doctors and nurse practitioner are good but the office is run inefficiently. They also make coding errors and any mistakes made on their part is always going to be YOUR PROBLEM!!! read more

We are very pleased with the care provided here, especially the attention given my elderly parents by Dr. Roger Rose and nurse practitioner Tony Young. They are caring, compassionate, knowledgeable and skilled. Another nod goes to Lauren in the lab who is especially kind to my parents. read more

This place is wonderful! The staff here were all very helpful and friendly!They have a very nice waiting room. The wait was not bad due to that. About a ten minute wait.This is my new family phycian for life! read more

One would think that a family physician's office would have better customer service skills, especially the office manager. I think her name is Lori and she was not only rude to my son and I but she yells at employees in front of patients. She was rude and disrespectful to a couple of the girls there. I don't know how they work for her. I wasn't impressed and will be looking for another office for our family. You don't act like that to our employees. You don't keep good employees by tearing them down. You should be ashamed! Good example you are not! read more

LOVE the doc's and front staff, but have had a problem with billing and office manager. a wrong code was put on our insurance papers and we have been billed for the entire bill. insurance won't pay until the code is corrected. We have stopped into the office twice and phoned [10] times. Our insurance co. has also phoned for a conference call us and them, [4] times. Billing said only the office mgr can correct . We understand her name is Lori and I truly believe she should give up her job to someone who can return calls and respond to her patients, since we are the true payers of her salary.We have ins to pay and it can only be accomplished if the Doctors office corrects the code.Thanks, Lori for being so useless. read more