I believe the name of this business is now Spokane Health & Rehabilitation. There just aren't…read moreenough words that I can find to describe the staff in this facility. I have never been in a place where everyone and I mean everyone were so attentive, kind, and friendly. The physical therapists and the occupational therapists are awesome! I learned so much from them! I thank them for making me stronger and more confident towards my ongoing healing. I feel stronger and more confident going home! Funny, even though I'm so wanting to get with my family, I feel as if I'm leaving another family. I can't thank them enough! Keep up the good work! Would highly recommend this facility to anyone who needs this type of service! Lucky you!

one star is too much for this place. They screwed up my appointment, they lost my clothes and they…read morecouldn't get my medications correct. Some of the help were ok but there were too many that were clueless! The food was beyond horrible.. I'd be embarrassed to that I work in this dump!

I was referred here after I injured my left hand in a rollover accident. Everyone was extremely…read morefriendly and the office staff was quick to answer any questions. My hand had been immobile for about six weeks after the surgery to let things heal properly. Since I play guitar this all scared the crap out of me. Patty worked me hard, but it was all in the interest of healing. I wouldn't have had it any other way. And I can still play guitar, thanks to the great work my therapist did. I hope you never need the kind of physical therapy I did, but this is the place to go if you have to.

My mother was put in St Lukes Rehab in Spokane, Washington after suffering a stroke. She also had a…read moreurinary tract infection. She is 78 years old. She had to beg to get medication for it from a very indifferent doctor who had no compassion for her. She has neuropathy and it is difficult for her to walk. She has to press the intercom to get assistance to go to the bathroom and they make her wait a long time before someone will finally help her. She has to set off the alarm on her bed to finally get someone to pay attention. They staff is inpatient with her and tries to get her to do physical therapy that she is unable to do because of the neuropathy in her legs. When a tech came in to get blood, they did not have a tourniquet available, so they just kept jabbing her vein in her right arm until she was screaming in pain and left with bruises and a large lump in her arm. We let the nurse know and they couldn't care less. I sent an email to them to let them know of my mom's mistreatment there and they have not even bothered to respond. If you care about your loved ones, find a different therapy center

The staff at Royal Park took outstanding care of our mom. Our 94 year old mom broke her arm and…read moreneeded skilled nursing care for her recovery. She spent about a month at Royal Park so I interacted with many staff members during her stay. They were all consistently compassionate and professional and great to work with. The facility was clean, organized and well staffed. If you have someone who needs skilled nursing care I strongly commend considering Royal Park.

Took great care of my grandma no rather place I'd rather care for her, top tier facility hand down !read more

Care quality - I am totally impressed by the awesome care I received here. The food is great,…read morenutritious and filling. I am attended to promptly by the nurse's whenever I press my call button, day or night. The physical therapy and occupational therapy here is most excellent! Fractured my hip and because of these fine people, I am going home after only 3 weeks. They also have great daily activities - no way I ever got bored. I am so glad and grateful that I came here for help and healing. This place and these people are the best ! The administrator himself personally checked on me every single day that I was here. I would highly , highly recommend this place to anyone needing first-class care !

Washington Outpatient Rehab is one of the best physical therapy places in Spokane. My family has…read moreused the expertise of these therapists for a rehab of a spinal surgery and two shoulder surgery rehabs. The therapists are so willing to help and work you through the post operation pain as well as transitioning back to full function. Julianne Alford is amazing. She is a wealth of knowledge eager to share with her patients. She helps the patient understand why she is doing the treatment they way she is as well as giving them practical tips for home care. She truly is wonderful. Most of the therapy my family has had is in the pool. If you are scared of water don't be with these people. They are careful and considerate with all ages, pain levels, water fears, and the overall well being of their patients. I would HIGHLY recommend Washington Outpatient Rehab to anyone who needs physical therapy help. They are the best!

Think carefully before using Spokane's Division of Vocational Rehabilitation at 1313 N…read more Atlantic, Suite 1000. With their offer of re-education I worked with DVR for two years, spending hundreds of hours and substantial personal money fulfilling all the tasks required of me. Yet, each time I was about to start the quarter they sabotaged it, forcing me to drop my classes at the last minute. After the fifth let down, I filed a formal complaint. Under the guise of meeting with me to fix the problem, they instead retaliated by taking away my entire funding. The tenor of the meeting was belittling and even included discriminatory statements. I am now hopelessly in debt because of DVR. Even the subsequent complaint process was a farce, with all the DVR personnel 'circling the wagons' against me, including the person supposedly representing my interests in the matter. It is shameful that an agency entrusted with helping the disabled would hurt us instead. It is also shameful that DVR would waste so much taxpayer money, knowing that there was no possible successful outcome. I feel a strong civic duty to warn potential clients, yet I must be careful. I am essentially blocked from suing for damages for fear of losing my food stamps. In a recent conversation with DVR personnel they pointed out that DVR's parent agency, DSHS, controls whether I get food stamps. This veiled threat fits well with DVR's established pattern of retribution. PS - If you do decide to take a chance with DVR, you should expect long stretches (3-6 weeks) of email 'radio silence', ironically during the most time-sensitive periods. Another maneuver that they used against me was to repeatedly refuse to let me see my own IPE (Individualized Plan for Employment). Then they used that as an excuse to close my case! You can also expect a fair amount of 'bureau-speak' and twisting of meaning: For example, I have found that 'moving forward' usually means 'going in circles'. And, after my complaint, the term was used to mean 'sweeping it under the rug'. I was often assured that DVR felt it was important for me to 'be heard', although that seemed to mean nothing at all. To simply pause while someone is speaking is not the same as listening. At one point I was offered mediation, but soon learned that there was zero compromise on DVR's side. I had to remind my 'advocate' that the word 'mediation' comes from the concept of meeting in the middle.

The community needs to know about this facility. If you value your loved ones this is not the place…read morefor them to be. Mediocre is the nicest thing I can say and that is being generous. The Administrator is someone's puppet and his ability is lacking to say the least. Research him on the administrator website. The RDO works outside of her scope. She makes changes to nursing care plans, however, she does not have a nurses license. The kitchen staff is forced to work without air conditioning in the kitchen. They are expected to temp foods and keep them edible in this heat. Most of the nursing staff work very hard however, there are pictures of staff sleeping while they are on a one-to-one assignment with patients that fall. There are pictures of staff doing each other's hair while lights are going off and patients are waiting for help. Nursing management is forced to work the floor and then expected to do management things. There is mold in the walls , and it leaks onto the floor when pipes leak. There are pictures to substantiate this. Buckets are placed to catch water dripping from the ceiling when it rains. I do not recommend this facility. The facility is census driven and money is its priority. Patients often run out of items they need. Items are ordered, but orders are cut by corporate to save money. The hospital can offer you other alternatives for placement if you are needing rehabilitation care or your family is needing long-term care. Read the Google reviews before selecting any facility. This facility was Franklin Hills but the name was changed and new ownership signs put up in hopes that things would get better. You can put lipstick on a pig but it's still a pig! Beware of this place!!

My grandma was in rehab here and they didn't clean her up like they were supposed to so she had a…read morerash on her butt and she couldn't get comfortable. So we brought her back home but she got worse and worse and then on the 20th of December she sadly passed away but I seriously do not recommend this place.

I've had multiple very negative experiences with FBH…read more 1. Their therapists encouraged a former friend (their client) to file a bogus abuse allegation against me with WA State Adult Protective Services, and I am still dealing with the trauma from the fallout. The original lie was told in December 2024, but the lies and the abuse just keep getting worse. Their therapists do NOT understand trauma, coercive control, psychological abuse, or healing. 2. 988 dispatchers are untrained and often make suicidality worse. Victims of the system have to learn to lie if they want to avoid involuntary commitment or an unwanted visit from the MCAT (mobile crisis) team. 3. The MCAT team is unpredictable and impossible to trust. Once you get on their bad side for trying to stand up for yourself or a loved one, you will be marked and dehumanized. I've felt judged and condescended to in most of my interactions with them. There are a handful of decent individuals at FBH, but they are outnumbered by incompetence and downright malevolence. It's hard to trust anyone there. Even the good apples are limited in how they can help because the system isn't designed to be empathic.

I gave Frontier Behavioral Health 2 stars because I had a serious issue with my privacy. My medical…read morerecords were accessed via a subpoena, and I was not notified about it. I feel this was potentially illegal and highly uncomfortable, as it may have breached my HIPAA rights. Regardless of the situation, being left in the dark about my own records made me feel unsafe and disrespected.