My family has vacationed in Corolla for over 10 years and we have never stayed in a house that was this filthy. Unfortunately, this will be the last time we ever use Sun Realty. We stayed in WH-144 Pelican Breeze and experienced nothing short of disappointment. Check in is at 4:00 per usual due to the cleaners prepping the house for the incoming families. We never got notice that the house was or wasn't ready and headed over after not hearing anything at ALL to see that it was "Sun Realty Ready." When we arrived absolutely nothing had been cleaned and we ended up doing it ourselves to make ourselves feel better about being in it. Half of the sheets were not on the beds. Some of the beds still had crumbs and hair in them from the previous renters. Before we checked in we were told that there was a "slight leak" and to leave the fans on in the room, only to be greeted with industrial sized fans that are used for mold remediation. In addition to that, we found evidence of cockroaches only to be told by the sweet customer service that they were actually "palmetto bugs". No worries - pest guy came 2 days later to spray the "little," "normal," "dirty" roaches and they popped up on the floor dead the next day. Granted the palmetto bugs were present too. The company drops clean sheets off every Wednesday for the next weeks renters and they just stay outside in bags until Saturday and Sunday when the cleaning people are supposed to change them out. (No wonder they have roaches). The pool and hot tub were filthy and developed a layer of film. The pool company did come once through out the week and "may" have looked at it. No conditions changed. Don't worry, the owners were kind enough to reimburse us $30 per person totaling to just enough to fill up the gas tanks and get us the hell out of there! There is a difference between "light cleaning" and malicious negligence over the years of a property rental and it showing. Would never refer a friend (or enemy) to lay their head on a bed in that house. We will never use Sun Realty or refer them to a friend ever again. read more

2022. I know there are staffing shortages. I know that wait times can be longer than usual. To avoid major traffic getting onto the island, we leave NJ around 4am for our week in OBX. Sun Realty told us our house, The Chelsea in Salvo, would be ready anytime between 4pm and 10pm. Ok. I get it. House cleaning and staff is short and these houses are big. Our house was ready around 5:30pm! Yay! All 4 families headed over to the house and met with a wasp nest at the front door. Ok. Fine. 1st walk through - was this house cleaned at all? It's pretty gross. Not the worst. But definitely not professionally cleaned. We start to pile all of our cold foods into the fridge...it's not working. A note on the top says it takes 12 hrs for it to work "properly"? That doesn't seem right. We call Sun Realty. We are told yes. This is how refrigerators work. The next morning the fridge worked, as in, it kept most food safe for consumption. No ice maker. Fine. The kids were busy running and exploring the house when one noticed the 3rd floor deck railing was very loose. Cool. At least there is a pool below us? Several of the other children got splinters during this period because of old and worn wood. Nighttime the party really started. A family of 5 raccoons live inside the pool storage and come out to party in and around the pool after eating trash from the can without a lid. They enjoy pooping on all 3 decks and in the pool. Other than that, they were nice roommates. The raccoons did happen to join me in the outdoor shower one morning which was a creepy thing for them to do. Heading back inside, 2 of the living room chairs are broken. The vents don't look like they have been cleaned in a VERY long time and there was an entire snack cabinets worth of trash under one of the beds. Here are the positives: the pool cleaners were out twice. Thank you. Sun Realty did respond to our phone calls and emails. They just didn't do much about it. They lied to us about not knowing about any of these issues. (I find it hard to believe no one else noticed the family of raccoons living with them). There are serious safety issues with this home and their cleaners are not doing a complete job. When I pay a premium for a large home on the beach, I expect the home to look pretty similar to the site. The pictures Sun Realty have up must be from 10 years ago. TLDR: Don't rent from Sun Realty and don't rent "The Chelsea" in Salvo. read more

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My family and I booked a vacation pre covid with sun in September of 2019 . When covid hit , we expected a global pandemic would be a valid reason to cancel our reservations . Sun realty said no, and that if they could not rebook we would not be receiving a refund ( also even if they did rebook , we would loose a large chuck of our reservation) we unfortunately decided to take our chances , go on the vacation and quarantine after (even though that meant many in our families party missed work) all of this was not this issue... What was the issue , was after we were settled in the house , one afternoon a man came in unannounced claiming to be with sun reality . I understand maintenance has to be done , however , during a pandemic it would have been nice to get a heads up , especially considering he did not knock and startled us and we never called with a maintenance issue. He claimed he had to replace a light bulb (really ? We could have done that ) I called to verify that it was in fact one of their employees , which they did verify . I asked in the future if they could give us a heads up so we could be prepared and wear a mask, and know when he was arriving Our last night there , we were robbed . All doors were locked and all of our cash was stolen out of our wallets, upstairs on the top floor. We called the police to file a report , and they found prints outside the house that was not ours (shout out to south nags head police department for doing a great job!) We noticed that hidden behind the large curtain there was a galvanized bar leaning on the sliding glass door . After checking it - you could open the door from the outside even with it being locked . Despite locking all the doors that night - we suffered a personal home invasion. Although it could have been much worse - we felt horrible and so violated . When I called sun realty about the issue , I spoke to two upper level managers . The first was extremely rude and condescending and asked me if "I knew how sliding glass doors worked?" I expressed to her that we all own them in our own homes and they lock efficiently. Clearly this was an issue in the home and was never expressed to us, if it was we could have prevented a lot of headaches. I have contacted Sun realty multiple times via phone and email and they said they would get back to me regarding the issue but they have chosen to ignore me . They didn't not claim responsibility for what happened. It was extremely frustrating and over all a horrible vacation I would not wish the experience we endured with sun realty on my worst enemy. If I could give zero stars I would , they had the opportunity to correct the issue and they chose to place the blame on us . Beware ! read more

We rented Afishynado CP-74 · Oceanside, Corolla. Before we arrived we made clear my wife was immunocompromised and needed to be isolated. When we arrived the house including plates, blinds, bed covers (not rented linens) was filthy and needed 5 hours of further cleaning and laundering - this also included dead flies and beetles as well as an oil slicked cabinet above the microwave. The house and furniture is very worn out with cup stains, chips and sofas, cushions and outdoor seat cushions all having large stains and food splatters. The outside area was not swept with inches of sand and dead leaves in the outdoor shower. We only had one pet, the language of the listing leads one to believe you are only charged an extra fee if you have 2 pets (it is actually called a 2 pet deposit on the invoice). However, with only one pet we were charged the 2 pet deposit. It was advertised as having DirectTV in every room. What was not mentioned is that the content is filtered out such that you can't even watch South Park without the 4 digit parental code. I asked for the code, and they refused to give it to me. They suggested they might have a code that might work, and would come into the house and try to see if the code works. However, see the above mention that my wife is immunocompromised and can't have people coming in the house for any reason, much less to try out a parental code. It is a simple matter to reset the code by calling DirectTV and they can easily change the code after I leave. Sun Realty could not explain to me why they can not give me the code. I intend to escalate this as I don't want this happening again to future renters. We were looking to buy in beautiful OBX but will not be using Sun Realty for that purchase. read more

Rented with Sunrealty for the last two summers with zero issue. Rebooked for summer 2023 and they increased our weekly rate by 40%. When questioned they blamed it on the house ownership asking for increased rates. (We feel bad for the owners of CD-103 because their asset is being affected by this company's low moral standards) We cancelled and booked another home with Twiddy. Then two weeks later they repost the house for half the price. THEN they call me asking me if I want to book another home with them. I questioned this sequence of events and was met with "our system charged you for two weeks" "our system made a mistake, not us" The lack of accountability was jarring. In addition, had I accepted the original rate they would have HAPPILY taken our money and essentially conned us. Tried to leave a review on their website for future people, and they "review" the reviews and choose the ones posted. We are filing a complaint with the better business bureau, they have predatory practices and zero remorse. Beware, they don't care about your business. read more

Oh 2020. What a year. With everything going on in the world as of late, I made the decision in mid May to rent a beach house for a week. Given my late timing, the options were slim. Grill, Hot Tub, Ocean front & a pool were a must, as well as a few bedrooms. I ended up finding Casa Costa Rica and it seemed ideal for us to share with another couple. I invited a good friend to join me, and it was decided. We were headed to the outer banks as soon as Fairfax County Public Schools were out on June 12th and would be staying for a week! Upon our arrival at Casa Costa Rica, a property managed by Sun Realty of Salvo, NC we were initially impressed. It is a massive property with five bedrooms, five bathrooms (+ 2 half), and a private pool. The walk out to the beach is enjoyable and the views are spectacular. It didn't take long, however for the reality to set in. Upon our initial inspection, we found that the hot tub was leaking water. It would not hold water overnight, and when we called Sun Realty of Salvo, NC we were simply told to "Fill it up from the hose, and someone would be out to check on it". We also discovered that the gas grill worked only intermittently. A technician came to take a look at it, and generally the diagnosis was "tap this, or tap that until it works". We never heard from anyone about the hot tub. Ever. No one called us back. No one came to look at it. As a few days went by, we continued to enjoy the house, but something was clearly amiss with the fridge. We notified them on Friday that it was no longer working, and to their credit, a technician was sent out to confirm that the fridge was, in fact, dead. He left promptly after his diagnosis. More to come ... :) Find more on my blog @ https://www.sunrealtysalvo.com/ read more

Sun Realty - Vacation Rental Agents Near Me - Salvo, North Carolina

Can we do Zero Stars?! We just got back home after staying in Salvo, NC at the home called "Chelsea" managed by Sun Realty. The home was FILTHY. We cleaned the home the first day ourselves to make sanitary. We went to the store, bought our only cleaning supplies, and scrubbed. This is exactly what a large group wants to do on your first day of vacation, right?! "I cannot wait to drive 15 hours from Michigan and CLEAN our vacation rental," said, no one. If you REALLY want to make the women of your family happy, get a rental so filthy all the surfaces are sticky. Then we found the mold. We all got sick on the 2nd day. We complained and they intentionally responded slowly and seemed annoyed by the fact we expected a clean and safe home. Regardless, on the 4th day, due to their delayed responses, we demanded a new home. They put us on the sound side(we were ocean front) and stopped responding to our requests for compensation for the fact their rental, Chelsea, was neglected, filthy, and had positively tested for black mold. They refunded us $96 yesterday. What a JOKE company. We will NEVER be using this broker again. It was a stressful week where we had infants wheezing and we had to clean other people's CRAP, while on vacation, move to a different property, and they refund is $96? At least round up to $100. Make it Right, Sun Realty. The reviews you filter on your website and the real ones found here and on Trip Advisor will eventually catch up to your poor business management, poor attitudes, lack of empathy, and complete fear of the "owner's" who you hide behind in all conflicts while you over-price and list their terrible properties in the off-season. The broker also KNOWS there is mold in the house. Yet, I am positive they are going against their own current code of ethics as their real estate association binds them too their code. They are neglecting to share this information with renters and putting peoples health at risk making a small profit? They should shut down, broker should lose their license, homes should be managed by a real management company. I am attaching a few pictures we sent to the company while we were at the house. In response to the base trim photo they said, "We clean the baseboards, annually, in the spring." In response to the cold air return vents that they changed over a year ago that are supposed to be changed monthly they said, "please do not do maintenance on our properties." In response to the mold, the visible mold we tested in the air supplies and bathroom, they said nothing. In response to the other FILTH and hair everywhere they said they could send a single cleaner over, for a few hours, but we couldn't be in the home due to covid while she cleaned a 3000 sq/ft home, for a few hours. If you want to go to the circus for a week, rent from Sun. If you want the pictures, email me at jasonschuringa@gmail.com read more

We rented WH-1044 Pelican Breeze. First time using Sun Realty and 100% the last time. Before we checked in we were told fans were running in a few rooms due to a slight leak. They were industrial sized fans. Previous renters dirty linens were left until our fourth day at the outside entrance of the house. Some beds had clean sheets put on, some didn't. Had to pull all of the bath towels from a bag, none left in our rooms. One bed still had potato chip crumbs on the sheets.... 2 windows poured water when it rained. Moldy bathrooms and disgusting air vents. Pool was NEVER cleaned before or during our stay. Hot tub jets were broken. It could be a great house with proper upkeep and maintenance. Clearly whoever owns this home and Sun Realty could care less of this homes condition. read more

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Rented Risky Business W-546. Felt more like camping in your creepy uncle's cabin than a luxury beach vacation. Arrived to 15 year old broken hot tub, plywood on the deteriorated, stained, ripped box springs, ants in the kitchen, unpainted plaster repairs, peeling ceiling coatings, broken kitchen chairs, clogged drains, doors unattached to closet for W/D. W/D at least 20 years old with worn off finish/bare metal spots, kitchen cabinets glued back together. Cheap plastic furniture on deck and by pool. Moldy pool toys and inflatables. Basic slum lord tactics, collect market rate rent, spend nothing on improvements. I have pics of everything. read more

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We rented the "Banzai Landing" home mainly for its bay views and access to the water, which were spectacular! Unfortunately, the house is in pretty bad shape considering we paid premium for the location, and the pictures don't tell the story. The house was not cleaned before we got there, but we received a text communicating the house was cleaned 3 hours prior to schedule, which we were ecstatic about. Overall, this house seriously needs to be renovated and updating of the chairs, mattresses, pool area, carpeting was gross and we needed to use the sheets for the beds to cover the furniture because the covers were disgusting. We took pictures of everything, including the vents that have never been cleaned, because the filters we so dirty, they bent in half, the fan blades were covered in dirt and dust and the oven almost caught on fire because of the grease that hasn't been cleaned in who knows how long. Our agent didn't return calls, texts or emails and the workers in the office always said she was on the phone. We will never use Sun Realty again, because they only care about their commission. We used Southern Shores several times, but they didn't have homes available in Rodanthe for our dates. This agency should be ashamed of themselves on how they conduct business. read more

First trip to OBX, and most likely the last. Check-in @ 5. It's 5:43 and our small 2 bed house is still "not ready". No "We're sorry for the delay". Just inconsiderate individuals dishing out excuses instead of results. I truly hope this review gets views, so families traveling to OBX are aware of the lack of Customer Service! read more

We arrived last night and were extremely disappointed! First the house is filthy to the point I couldn't let my baby on the floor to crawl and we all had to wear shoes because the floors are loaded with dust and sand. We later found out that the lady hadn't been here to clean so we're here with kids in someone else's filth. Secondly the pictures do NOT depict the actual conditions. There is mold on all the ac units, globs of dust hanging off the ceiling fans, worn down linoleum ,rust laden refrigerators, the filters are out of the ac units filled with dust sitting on the hearth, windows so dirty you can't even see thru them. This place is run down and depressing! I'm shocked you guys would represent such a property. We've stayed at your places several times with no trouble but this is a huge disappointment. read more

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I feel our experience warrants this post to share with other consumers the absolute terrible experience we encountered with Sun Realty. Will never work with Sun Realty again. Their lack of empathy, poor customer service and false advertising is completely appalling. Decided to keep our 2020 reservation this summer at since the year has been a disaster with the pandemic. Was looking forward to change of scenery and getting away for the first time since pandemic. We arrive to property (Carolina in my Mind) to find it has bed bugs and was very dirty. The whole thorough cleaning for COVID was not present. Food crumbs everywhere, the previous tenants toiletries in the bathroom, food left in kitchen, etc. Downright dirty and NOT cleaned to meet CDC guidelines. We contact managers at Sun Realty to be told they have no other units for the week and we have to stay there during and after they conduct a heat treatment. They showed no empathy for the fact that if we stayed we would be living in a conditions where the home would be heated to 150 degrees. Meanwhile, the outdoor temperature was almost 100 degrees with humidity. They basically made it our problem and gave us no options for another place to stay. We were not comfortable staying in a property, one, with bed bugs and, two, where the heat treatment would be so uncomfortable for our family. We ended up spending hours on the phone and finally found a super helpful rep at Twiddy who was able to find a property that was available. Pretty much double what we paid for our initial rental. Had to come out of pocket over $10,000 to rent another unit while still trying to fight Sun Realty for our refund for the bed bug property. Had to stay in a hotel the first night as the next property was not available until the next day. All the representatives we dealt with at Sun Realty were rude and unsympathetic. I never realized how unprofessional a group of individuals could be. I kept asking them, would you want to stay and live in a place that has bed bugs? We drove eight hours to get there, unloaded and loaded the cars in 100 degree weather, had to keep hundreds of dollars of food on ice so it would not spoil for our first 24 to 48 hours we were there, were forced by Sun Realty to stay in a home with bed bugs or leave and have nowhere to go. Needless to say, our initial 48 hours of vacation were disheartening. However, thanks to Twiddy realty we were at least able to get something, even though it was double what we paid initially. Our family enjoyed our vacation. But I can tell you this, do not count on Sun Realty to offer any assistance if you get into a bind with a rental property. I will never use them again and hope that someone who reads this post will decide to use Twiddy instead of Sun Realty. It took over 3 weeks to get refunded our money and that was after countless phone calls and messages. We wrote Sun Realty and the owners of the property and asked to be compensated for at least the hotel stay, which they declined to do. Very disappointing experience and pretty much fell in line with the year of 2020. It's a good thing we checked before getting comfortable and unpacking. We are not saying this is any fault of the owners of the property. However, the owners and the property management are tasked with ensuring a property up to suitable standards. The bed where the bed bugs were found had a mattress/box spring that was duct taped in the corners. The bugs were coming out of a small opening in the tape. Someone must have taped the bed up. Thank goodness we were cautious to look all the beds over before unpacking and getting comfortable. I sure hope the previous renters to us were notified so they can check their belongings. read more

Sun Realty - Vacation Rental Agents Near Me - Salvo, North Carolina

Rented house called risky business...dishwasher broken...the full kitchen was a joke. There wasn't even a full set of measuring spoons...burnt out light bulbs throughout the house...broken ,cheap plastic chairs on the deck...the ceiling in one of the bedrooms was all damaged. The sheets for the one bedroom were too short... Everything in the house was cheap, cheap, cheap!!! read more

Sun Realty - Vacation Rental Agents Near Me - Salvo, North Carolina

I see that this place has low ratings but my experience was quite different. First the girls we called & spoke to in order to make the reservations couldn't have been nicer. They helped us find the perfect rental for our needs and budget. It was a little difficult to get them on the phone at times but it was during Memorial Day weekend! Our rental was a cute 3 bedroom house, hot tub, and only 200 feet from the beach!!! Couldn't have been more pleased and we noticed this company is expanding in even more towns, so they must be doing something right! And I must give them props because as we drove into the Island for our vacation, they had our names on the big board saying "Happy Anniversary to the Watsons!" It definitely made us feel special and just that little extra effort made a HUGE difference!! Thanks Sun Realty, for making us feel like celebrities on our vacation! read more

My review is for Sun Realty, not a specific rental unit. I checked-in at the Avon office on 9/6/14 and was very pleased with the experience. I arrived early with hopes that my house would be ready. It wasn't, but I was pleasantly surprised to find that Sun Realty would give me the keys as long as I promised not to enter the property until I received a text message from them indicating that the house was clean. Cool - no waiting at the office or killing time nearby. I drove down to Frisco and checked out the various restaurants / shops until the message came. This practice was quite different from my experiences with Twiddy up in Duck / Corolla where the keys were held until check-in time even when the house was already cleaned and inspected. Next, the associate asked if I had my dog with me. Sadly, I had to report that she had passed just a few weeks beforehand. The associate offered her heartfelt condolences and immediately promised to refund the pet fee - something I had completely forgotten about. The refund was processed before the end of my vacation week. Lastly, the associate requested that we call with any maintenance concerns. Her words were "If we don't know about it, we can't fix it." It was reassuring to know that any maintenance calls would not be viewed as a nuisance. The house was clean upon arrival and the amenities were as advertised. I have no complaints with how the Sun Realty branch in Avon operates and wouldn't hesitate to rent through them again. read more

The building looks okay, yellow outside. Customer service is horrible tho. I don't recommend renting from the company.

We rented the "Island Breeze R-04" mainly for its oceanfront views, which were spectacular! Unfortunately, the house was in pretty bad shape considering we paid premium for the location. The house was not cleaned before we got there: there was pair of boys underwear in the kids room on the top bunk and dog feces on the lower deck. There was a strong odor of urine in the entire house. However, once we called and brought it to their attention, they were quick to resolve the issue. Overall, this house seriously needs to be renovated I will continue to rent with Southern Shores Realty for future OBX trips. read more

Our stay was at "Ocean Lore" R27. This home should be renamed "Black Mold by the Sea" Rent this place only if you want to: -Do an extensive cleaning as soon as you arrive -Clean black mold from the water damaged ceilings -Walk on all decks covered in black and green mold/mildew -Enjoy the door handle from the main door constantly falling off -Sit on filthy furniture in the main family room -Eat on a dinning room table that has deteriorating paint that is peeling and sticky There are numerous other issues with this property but, I think that you probably get the idea. Of the several years renting properties at the OBX, this property is the only one that I have ever had issues with. This property has been neglected by the owner and is not as advertised. I would call that FRAUD, especially when you would accept $4900.00 to rent this plaice for a week. I heard excuses from employees of SUN reality that it is hard to find workers due to covid-19 and that the owner of the property will not spend a dime on maintenance. However, you took my money!! This place should never have been rented while in this condition and none of your excuses hold water. read more

I rented a "luxury" house this year with my family and was accused of dumping sand in the hot tub and bringing in fleas. This was in response to our request to have the housekeeper, pest control, and the pool cleaner come out. We saw sticky puddles and cockroaches on our arrival and the hot tub was murky. I actually would've had to show up the week before my trip to sabotage the house in order to do the damage that they accused me of and threatened to bill me for. I spent my first night in the house washing all of the dishes and the silverware because of the roaches. read more

This only gets one star because I had to put one in order to post... trust me it doesn't deserve it. We stayed for one week at WW40 in Salvo, NC on our 15th visit to OBX, and this house and realty company has been a big disappointment. Pros of this property: 1. Pool 2. Hot Tub 3. Dock for boats 4. Elevator Cons of this property: 1. Broken Pool Furniture 2. Oven hinges broken (makes it very difficult to cook dinner) we reported this to Sun Realty on day one and they said they would be by the next day to fix it, a guy came by but never came back with parts to fix the place, none the less we are leaving now, oven still broken, we had to hold the door shut with a chair and a very great volunteer :-) 3. The gill looks like it was stolen from a park, and only holds enough burgers/dogs for 4 people... not the 16 the house is advertised to sleep 4. The kitchen isn't well equipped.... Not enough coffee cups, I hope you don't all want to have coffee together. lack of utensils, pans etc 5. slow sink drains, and leaking showers 6. toilet in the lower bathroom is loose from the base so hold on tight! 7. door handle to dock is broken 8. electrical outlets in bathrooms don't work 9. The hot tub isn't hot it's warm only 95 degrees at the highest. 10. The TV is from 1980 and has some weird speakers that play other music/ movies when the DVD player is on. Also the channels have all different noise levels so be ready to be blasted out of your seats... some advise if you still chose to rent this property BRING... toilet paper, garbage bags, soap, dish towels, regular towels, cleaning supplies, paper towels... as NONE of these things are provided... read more

Terrible maintenance. Poor Customer Service. Please see my full review of this company under Sun Realty Duck. I have also posted pictures of the rental. All the pictures appear under business pictures. read more

Our house was wonderful both times that we've used Sun Realty. Check-in & check-out are an absolute breeze, and the woman I spoke with was absolutely lovely. I will definitely come back to them next trip to OBX. Too bad so many bad reviews. We had a great experience. read more

When I made a reservation I asked for early check in. When I arrived they said they didn't add it and told me that it would be 4 to 5 more hours before I would get a key because they were doing maitence on the house we rented. Of course when I was upset, they kept insisting it was my fault and I should have checked my statement. Really? These people do not want to please customers. They are just moving people through. When you call and ask for something to be added to a reservation I guess with theses people it's safe to assume, it won't be done. read more

We (4 adults, 6 children, and 1 dog) couldn't check into our rental until an hour and half after promised...this after driving 5 hours and waiting an additional 3 hours to pick up the keys. Once inside the house, we found that the place had not even been cleaned from the week before. By the time the housekeeper arrived, we were all beat from being cramped in the car all day, as well as cold and wet from the onslaught of pouring rain. She cleaned half-heartedly for about 30 mins while we continued to wait outside (in the rain as it was an improvement to a cramped car). At that point, I just wanted to get my family inside where they could get warm and dry so I asked her (once she put her cell phone down) to come back the next day to finish. So we spent the entirety of the first evening scrubbing the place down simply to make it hygienic enough to sleep in. The housekeeper agreed to return the next morning, but when we got back from the beach it didn't appear that she had done any cleaning beyond what we did the night before. This was just the beginning. I've included a full list of our complaints below. Note that we did not expect perfection from the property. When it comes to vacation rentals, such a thing rarely exists... if ever. That being said, the frustrations we experienced did not derive from the house itself, but from negligent management and lack of communication on Sun Realty's part. As a result, we asked to be compensated for a day's rent for the time that our accommodations were compromised by unsanitary conditions and disregard for our basic comforts (see below list). Instead of a day's rent ($340), we were offered a measly $75---which they explained is the cost to clean the house. They wouldn't budge after we made several more attempts to gain fair compensation. And just to add insult to injury, the property manager wrapped up our final correspondence with the suggestion that we actually retract our "unreasonable request" and consider our use of the property a "value." LIST OF GRIEVANCES: -fresh food/ pet stains on carpet and pillows -hair in all bathroom drains/sinks -dried food debris in kitchen sink -sand/dirt/hair/ covering all floor surfaces -fresh stains on mattress covers, including blood -greasy finger prints covering windows/mirrors -dried toothpaste on bathroom mirrors, in sinks -urine/fecal matter on/under toilet seats and around base of toilets -food wrappers under beds/couch -used filter and grounds in coffee maker -No internet service upon arrival -No spa tub in 1st floor suite as Sun Realty's property website showed at time of our booking. Instead there was only a shower. (We discovered days later that the basement flooded prior to our arrival. We were never notified of the missing tub) MISREPRESENTATION -Clogged vacuum. Husband spent 30 mins clearing it so we could vacuum the filthy and stained carpet that welcomed us -Toilet paper holder detached from wall -Broken coffee table that crumbled when a phone and mug were placed on it. Looked as if it was shoddily put together prior to our stay. (Property Manager responded to this issue by advising that the homeowner could request reimbursement for the table even though no individual from Sun Realty had even seen, much less inspected the table in the interim between the previous guests' stay and ours.) -Dead batteries in remotes -Queen sheets/cases left for king bed/pillows, which left part of bloody mattress pad exposed and our heads without pillows since the cases didn't fit -Pool skimmer had a huge hole rendering it useless for cleaning debris from the pool -No mid-week pool cleaning/maintenance. When we inquired before check-in we were told the pool would be serviced halfway through our stay. We would NOT recommend Sun Realty to anyone. Ever. read more

I have been coming to the Outer Banks for almost 30 years and typically stay on Hatteras or Ocracoke. I have never used Sun Realty in the past but thought R-11 was a good location for both beach and sound access. We were very disappointed in the home and how Sun Realty advertised it. First, I chose a Sun-to-Sun rental on their website, but after reserving, the agreement showed a Sat-to-Sat rental. Sun refused to let me change rental home, cancel the whole reservation or give credit for the mix up after I realized it was not what we needed. Second, the home is advertised as having 1-King, 1-Queen and 2-Twin beds. I contacted Lori S. via email, and she stated the beds were as listed and the pictures were not updated. The home does NOT have a King bed, it has a Queen and Full. Next, when we arrived at the home ALL the mattress pads/protectors were covered in black hair, either from a cat or dog! It was nasty! Additionally, the black pet hairs were found in the dryer, washer, inside the refrigerator and on top of all the appliances. There is mold coming out of the AC vents on the ceiling and moldy dust balls around the vents and on the ceiling. The microwave and washing machine did not work properly, but management did replace the microwave that sparked when it was on. They said nothing was wrong with the washer; however, it shuts of mid-cycle and you must keep restarting it. Overall, I was not pleased with the rental or the service received from Sun Realty. In the future I was use my normal rental agency because this home was extremely disappointing. Some may argue you get what you pay for, but we have stayed in homes during the summer which cost a lot less that this one did which better rental agency services, cleaner homes and rooms and bedding as advertised. I have pictures and emails of all the complaints listed as well. I also have tried twice to load this review directly on their website listing for the home, but it won't allow me to write a review. read more

Fortunately, we were evacuated by Hurricane Florence, so we didn't have to spend the entire week in Ducks Inn a Row. From the minute we walked over the ripped welcome mat, through the front door with the broken screen door, it was evident this place was going to be a big disappointment, and we were right. Inside and out, the place was a mess. The floors were worn out, the stairs to the main level were uneven and dangerous, the kitchen sink water pressure was too low, the curtain fell off the rod, the refrigerator, dishwasher, and washer and dryer were as old as the hills, the television in one of the bedrooms didn't work, and the living room furniture was outdated and uncomfortable. The gates to the back yard and pool were difficult to open, the pool furniture was broken, and even the pool floats didn't work. The back yard was filled with dead patches of grass and the old charcoal grill was unappealing. The fence needed a paint job. The decrepit house next door was an eyesore. Just imagine how much more we would have found if we were there the entire week. The only things that were decent were the swimming pool, the wi-fi, the A/C, the toilets, and showers. read more

Our house was and is a travesty. It was more than below expectations. We arrived to 3 overflowing trash bins covered in flies. Glass shards all in the grass around the grill (not safe for the grandkids.) There was dried spaghetti vomit in the top deck. We had 2 beds missing mattress encasements. They didn't say they'd provide beach chairs but we didn't need to arrive to a pile of broken beach AND deck chairs. There was no lightbulb in one of the bedrooms. We found cigarette butts on every deck and yard space we had. Was hoping we wouldn't find a joint on the deck and have to explain that to our young family members. On our walk back on the sand heated in hell I was hoping to get a cold shower outside. But no, Satan touched the pipes of our outdoor shower and we were burnt alive. Wish we could've brushed our teeth in the sink but no, one of them was completely broken. I'd like to think no one was murdered here but the blood on the pillows would say otherwise. A stubbed toe on the popped, splintery deck boards sure wasn't nice. When you look out to see the beautiful sea, you actually get a view of the trash in the bushes and the red solo cups. Sure would've liked my cooler to hold ice cold beer but no we didn't have an ice maker that worked. We were 3/3 on broken ice makers. Would've loved to have nice chats on the middle deck at night but the lights were broken so we couldn't see each other sitting in the broken chairs. I would like to know why there was wax melted on the stairs outside. Didn't think my male relative wore bras but somehow there was a cup under the bed. Wish I could say we were protected from covid but the air filters haven't been changed since July 2019. Went to clean up the spilt tea on the kitchen floor but came up with a black rag. It was a real sticky situation. Luckily we followed the sign saying no diving but not without fear of falling off the third deck, due to the wobbly balcony. We would've played volleyball if it weren't for the knee high grass and dilapidated net. If we wanted to have a party we could've, there was left over decor waiting for us to use. If you want to have a nerf war bring the guns but the bullets are in the windows. Last of all we left with 3 not only overflowing trash and but now we know the local wildlife of Salvo who enjoyed last weeks fish and this week's crab. You may spot one of those animals on your visit, it's a black cat. Good luck with that. Repeated attempts were made to contact the realtor but clearly we weren't worth their time. On the last night of our visit they responded, offering us a paltry compensation for our unmet expectations, hazardous, and unsanitary conditions. So to finalize we will not be renting with them again for their poor customer service response time. As well as misrepresentation of the condition of the home. We waited an extra hour to get into the house for covid cleaning but as you can read, it wasn't very sanitized. read more

Sun Realty OBX: I have vacationed in the OBX 5 out of the last 7 years and have rented with other agencies in the past. This year we rented Selah 105 in hatteras island. The website pictures are amazing and there were many appealing amenities for my family of 17. Movie theater, video game, arcade game, gourmet kitchen, unfortunately the upkeep of the home was very poor-- all those amenities did not work. While Sun was responsive when we called there was nothing they could do-- from what I could understand is they call the owners of the home and they decide if they are willing to release any funds to fix the issue. Now as a consumer it is really hard to know whose responsibility it is to fix the situation--- as a consumer I paid Sun but when something isn't right then Sun's response is...we reached out to the owner and unfortunately this can't be fixed during your stay. Honestly I could go on and on about the run around we have gotten. We paid $9,300 for a week and did not enjoy the theater, games, either large screen central TV's and the 2 refrigerators didn't work. At one point in our conversations I was even asked to sympathize how difficult it must be to keep up a luxury home of this nature. Must be hard for the owner-- he has 2 rental properties in OBX and 3 furniture stores in PA...anyone else feeling sympathetic to his situation? What we have learned: 1. When you sign the rental contract you are guaranteeing to pay Sun in a deposit and the full amount within 30 days. It does not ensure you are going to get what you think you are paying for. They even have a clause in the contract that specifically says no refunds for malfunctioned equipment. So they are covered when the product doesn't deliver. -- It is not a MUTUAL agreement----- 2. Sun seeks positive feedback! try to post something negative and it won't get posted. 3. Post honest feedback on other Social Media and you may get threatened to 'Seek legal counsel as proceedings have already been initiated' 4. Sun will say there is nothing else we can do..in good faith here is a $100 credit for your next stay....Seriously they didn't deliver on our first $9,300 investment... we are going to try again....really? 5. Even though you pay Sun-- it's up to the owner (which you won't get contact information on) to decide if the consumer is entitled to any refund-- guess what they don't care...the reality is some other uninformed consumer will rent his house again-- there is no way that I can reach that many people. 6. Our owner happens to have a successful furniture store in PA, and guess what he is uninterested in returning my phone calls, facebook message or emails. 7. I believe it is worth it to follow thru with the Better Business Bureau but since they have the clause in the contract...there is really nothing that they do. read more

We went to the Outer Banks to celebrate our 40th wedding anniversary. What a disappointing experience. The house was nothing like the photos on the website. Don't stay at PI-3 Angel s Allure. Pool table in bad shape, tv's didn't work, house had cobwebs in all the doors. The list goes on! My husband and friend went to talk to the office, they said they'd refund the cleaning charge, and didn't. When you pay thousands of dollars for a week long celebration you just want it to be nice. What a MAJOR DISAPPOINTMENT! My suggestion use another realty company. read more

Do not stay with Sun Realty! We stayed there and our house was in bad upkeep. Worst of all was the front door, which did not work properly, with the door frame hanging off the wall. It was hard to open, and we couldn't lock it. We went out in the evening, and when we came back the door would not open, no matter what we did, and I had to force it open. And now Sun Realty are saying that we are liable for the damages to the door - a door and frame that were broken when we arrived! Absolutely shoddy service, I will never stay with them again, and recommend you stay far away from them! read more

We had the worst experience with sun realty. It is a fraudulent company that doesn't stand behind the commitments that they make. Don't believe the adds, don't believe the quality. And when you have a problem they don't care. Worst company in the outer banks. Definitely spend summer 2017 in the outer banks with any rental company but sun realty, they make the experience awful. read more

I would rate them a -5!!!! This is the 2nd year in a row my friends and I have gone through them for our week vacation and both time the houses have been absolutely horrid. Nothing is clean at all especially the bathrooms! Almost unsanitary!!!! Our shower liner looked like it hadn't been replaced in decades and was covered in who knows what! The rooms were a wreck! You would move a piece of furniture and find garbage, and empty beer cans, and bugs etc! There always seems to be plumbing issues as well!!! THE LAST THING I WANT TO DO ON MY FIRST DAY OF VACATION IS HAVE TO DEEP CLEAN EVERYTHING BEFORE BEING ABLE TO PUT MY BELONGINGS AWAY AND ENJOY MYSELF! My feet were black on the bottom after putting away groceries on the third floor tile on our arrival! I mean it's ridiculous! As much as people and ourselves pay for these places for the week- there should be absolutely nothing that we have to clean ourselves! This needs to be fixed!!!! read more

we have been renting for over 20 years in outer banks. this year we rented tardis 239 ( 3 years ago no problem. )not this time its a new owner. checked in on saturday bugs covered the bottom level floor. called house keeping they knew exactly what house we were in because she said they have problems with the bugs. saturday night started noticing roaches in the kitchen, sunday exterminator came out and then again on wednesday. roaches still there on friday. the lower level had no ac. sunday they installed 3 window units. we had no wifi/tv until wednesday refrigerator kept leaking came out 2 times.. this impacted 11 people and it was july 4th week. everything was booked so had no choice but to stay there. when i was doing laundry on friday, found a roach in the towels in washer. i was sweeping, vacuuming and wiping down everything with clorox wipes all week. requested to be compensated and the owner sent 655.00 what a joke. sun realty offered another 200.00. very disappointed with sun realty. i have pictures of the roaches, bugs water in refrigerator. i would not recommend to my worse enemy to rent this house. i only gave it a 1 star because would not accept review without a star doesnt deserve a 1..... read more

I will never rent from these folks ever again. They really treated us badly when the house we rented was "condemned" by a storm the week before. They asked us to pick out another house but because we bring our dogs, there were none to choose from. "Guess you'll have to find another rental place" but we aren't going to give you your money back because we have already paid the owner your rent. You will have to file for a reimbursement, blah, blah, blah. So 4 days before a long planned beach vacation (we make our reservations a year and a half in advance because we like to stay oceanfront and bring our pets) we had to not only find another place to rent but pony up the entire $3000 plus to rent it. So...never never never again. The folks we use now are wonderful! They even pinged us by email because they hadn't seen any reservations from us for 2013 (I told you we reserve early) Anyway, stay away from these guys. read more