I love to come here to get auto parts for my car when I'm in the neighborhood. I was referred by a…read morereputable mechanic. Prices are reasonable. Parts are always in stocks

That guy named john he thinks that he run the only autoparts in the world so rude and the way he…read moretalks with clients like he is giving me for free I went there to get some parts for my car so i took screenshots of the parts i want from their website with part id so i showed him my phone so he can just take the 4 digits id so he can locate parts easily he just wont do that and Yelled at me that he dont have time for that also the other guy in the back was talking with a Customer over the phone and he hung up on him and kept saying bad words about him So this place should Realize that with customers they are making money so they better treat them better Because i rather get my parts online and wait than go and let assholes Disrespect me

Manager is very helpful and knowledgeable, took good care of my car the staff is also very nice…read more Good people working here thank you!!

Any parts or anything you need for your car. Autozone would have it…read more Staff is friendly attentive and informative. Very knowledge on the product and parts of car.

Horrible service. Rude owner, unprofessional mechanics. Avoid this shop. Too expensive and hidden…read morefees and labor.

Actually this store is not friendly. Store is very expensive than other brand auto part stores. I…read morewas call there and asking some parts and service, nobody care about my problem. Do not waste your money

Thank you guys for your service! thank you for help me find transmission oil for my truck!!read more

Won't let you finish your question. Eager not to help. Two employees at cash register and non for…read moreassisting in finding or answering questions. Need to stand in line @ cash register to ask a question and then stand in line again to purchase the product.

Came in with some questions. I bought some pads, rotors. When I had got home I realized they had…read moresold me the wrong parts. I was upset over the whole situation and ended up leaving. I feel the service could have been better given they paid more attention to what the customers were ordering. The service was usually good and I have came here in the past without any problems. Just a bad day I guess

Always helpful staff ,Knowledgeable about parts, even helped me set up the grease gun I purchased.read more

Plaza Acura of Brooklyn was a complete waste of time…read more We had a 5:00 PM test drive scheduled and showed up early at 4:50, expecting at least a basic level of professionalism. Instead of meeting the person we were told to ask for ("Mike"), we were immediately handed off to someone else who launched into the typical dealership script--sit down, write things down, pretend to "build a deal"--all before even acknowledging why we were there. The attitude changed instantly once my friend was upfront about his timeline and said he was comparing other brands (BMW, Genesis, etc.). The moment they realized we weren't an immediate, easy sale, their interest dropped to zero. You could literally feel it--like a switch flipped. From that point on, we were just being tolerated, not helped. They still let us test drive the car, but let's be honest--that's the bare minimum. When it came time to talk numbers, they completely shut down. No pricing, no breakdown, no effort. Then a manager named Santiago stepped in and threw out a vague payment range of "$600-$800." When we asked a simple, reasonable question--can you narrow that down, show MSRP, or give any real numbers?--his answer was basically: "No, programs change in two weeks, so I'm not quoting anything." That's not how you sell cars. That's how you avoid doing your job. The entire experience felt dismissive and borderline disrespectful. It was obvious they had already decided we weren't worth their time, so they didn't bother trying. And honestly, after this experience, it makes you question the flood of recent 5-star reviews on google. They don't line up with what we experienced at all. They certainly don't match what is on here! We all know what they are doing with the google reviews. If this is how they treat potential customers, management should seriously rethink who they have representing their dealership.

I don't typically write negative reviews, but this experience has been so unacceptable that I feel…read morecompelled to share it. I purchased my Acura from this dealership in February as an out-of-state buyer from Pennsylvania. I was explicitly assured that they would handle registration and make the process seamless. Had I known this would not be handled properly, I would have simply taken temporary plates and registered the vehicle myself in Pennsylvania. Instead, what followed has been incredibly frustrating and frankly irresponsible. About a week after bringing the car home, the dealership contacted me to inform me that they had made a mistake and sent me home with license plates that belonged to an entirely different vehicle and another customer. That alone should never happen. I then had to take time out of my own schedule to overnight the incorrect plates back to them. After that, they overnighted replacement plates, but those plates expired on March 1st. It is now March 22nd, and I am still driving with expired plates, which has put me in a very difficult and potentially legally problematic situation. I have made repeated calls and sent multiple texts to my salesperson, Manny, who continues to say he will get back to me and then does not follow through. I have also reached out to others at the dealership and left messages with no resolution. Regarding LoJack, I clearly stated that I did not want it, and it was removed from my invoice. However, the system itself was not properly removed from the vehicle. A few days after taking delivery, I discovered a loose cable hanging down near my brake pedal. When I contacted Manny, he confirmed it was related to the LoJack system and said it had been disconnected but not removed. I was told I would need to return to Brooklyn and pay $500 to have it properly removed. Leaving equipment hanging near a brake pedal is not only careless, it is a safety concern. Being asked to pay to fix something I explicitly declined is unacceptable. At this point, this is more than poor communication. It is a failure to handle basic responsibilities and customer safety. I trusted this dealership to manage things they said they handled regularly, and instead I have been left dealing with expired plates and unresolved issues. I have requested a return phone call from the owner of the dealership today and expect to receive one. If I do not, I will continue to share and document this experience online so others are aware. I also plan to explore my options to address this situation legally. This should have been treated with urgency and professionalism from day one, and it simply has not been. If you are considering buying from here, especially as an out-of-state buyer, I would strongly caution you to think twice or handle your own registration independently.