I came into the bank to see a bank officer about my 401K and me retiring . The bank official named Debbie was the awesomest and most professional woman that helped me to understand my paperwork and to help me become a member of the best bank ever. She answered all my questions and made me feel at home. My son preached about their ways of banking and how they help us become ready for retirement. I was also told by other Publix employees that it was the best place to go. I was very happy and notified of all my options and responsibilities and I felt so secure and felt like someone finally cares about their members lives and helps. I am so pleased and very satisfied with my visit. Please make sure Debbie gets recognition for her being so gracious and helping me with my issues. You made my day Debbie !!!! Thank you !!!!! read more

In my dealings with Suncoast, they're good for the everyday stuff, ATM, deposits, cash a check. It falls short on anything out of the ordinary whether that be a complicated car purchase, closing a diseased son's account and would not be told who the beneficiary was on the account (I'm his mother who went with him to set up the account so we could easily transfer money back and forth). When my son's tax return check came in several months following his death, Suncoast would not cash it, deposit it, hold it for 6 months, any of the suggestions I had, this after 3 trips to Suncoast after having the check reissued on their suggestion, yet they still would not accept it. I gave up on Suncoast and in a last ditch effort, ended up sending the check to my granddaughter (his daughter) in Knoxville who deposited it into her checking account by photo from home. No issues. read more

I'd give them zero stars if I could this is the worst credit union ever, I paid off my auto loan with them and I was waiting for a reimbursement check for gap insurance that I did not ask for and three weeks went by and I received the check, they refused to release it to me until 30 days after I got it. read more

Absolutely hands down the best Bank I know. All employees are included in being the best too. FYI this review was by my own free will. I highly recommend banking with Suncoast read more

I been a member of Suncoast Credit Union for 5 years and and needed a short term loan. I was turned down when I applied alone and had a co-signer the second time and was turned down again I was trying to get a very small amount to pay off credit cards before my credit scores start dropping. They had me drive 10 miles to the nearest branch just show a picture ID and 10 minutes later received a email denied. Now my scores really dropped only needed $2,000 just to pay credit cards because I just had major surgery and not working for about 3 weeks and now behind in everything you really treat your members like family . Thank you so much USF CREDIT UNION for approval of a short term loan even when my scores dropped and not being a member but I will be soon. read more

Let me start with saying I have been a member for 30 + years and have never been treated this way by anyone at any suncoast branch. I called to initiate a wire transfer for business that has nothing to do with anyone but myself , my husband and our partner. I am currently out of state but need the money moved immediately. I was put on hold for very long periods of time while unbeknownst to me, my money in my personal account was being discussed without me. I was eventually told that the transfer is denied. When I asked why I was given a vague response and given options that do not help my situation. I asked to speak to the supervisor, Chrisy. The person who is apparently infinitely wise above all and has a god complex according to her ability to tell me what I can and can't do with my own money. Money that no one but myself and my husband earned. Money that I have in a free country! Of course I appreciate the security and the concern of scams. This is not the case and if the account owners word isn't enough to free the money I own then what does delineate a proper guideline? Chrisy has over stepped and made my situation incredibly difficult. I may have to fly to Florida spending a lot of money in the process because chrisy has decided. None of this I acceptable. In any way. Until this is fixed I will continue to pursue complaints against chrisy and whomever is above her. The entire day on the phone was a waste of my time and an over reach of my personal business. Unacceptable!!! read more

Process is a bit different walking into bank. Just follow directions for a easy trip. As you walk in you will be asked to stop, take off your mask look, up at the security camera and state your reason for visit, then put mask back on. Easy peasy. Also the staff are delightful no matter who you are meet with. read more

The teller that helped me on the phone deserves a five star rating. I cannot give a five star rating because of the automated service. All I wanted to do was speak with an operator for a simple question that could be answered easily. Instead the prompts keep saying to give them a pin number. Eventually I was able to speak with a representative. Just letting you know that system is frustrating. When you need a pin number for every single step of the way that's just stupid. read more

Absolutely horrible. No wonder they are having a hiring fair. Just call member services. That's where the actual customer service is. Love Suncoast though. read more

charged me more than 1 overdraft in the same day even though in the agreement it was only supposed to be a maximum of 1 per day. Also, they claim to reimburse you if you are a victim of fraud, the people who defrauded me took the money from my checking and I was not reimbursed. I expected better from a credit union. closed my account and will not return read more

Just drive by to the ATM. I've always really like to deal with Suncoast schools Federal Credit Union. They seem like they have things all under control in all areas. Unlike most banks they are friendly and helpful in the associates don't act like they're doing you a favor by waiting on you. Always good to have a great relationship with your bank. I don't know why I keep going to SunTrust when I need to switch everything to Suncoast. Yes, everything at the ATM worked fine and it is very progressive. What's a girl to do? Return your account to Suncoast Federal Credit Union. read more

I have been a member since 1989! I love this credit union. Every time I walk- in or go thru the drive thru you get personal attention. This true if all the locations I have visited in Tampa. The tellers and staff and knowledgeable and very helpful. I stay with them because of their terrific member support. I am one of their biggest fans! read more

I have been a member for over two decades. For the last 6 months I've been having a ton of issues, and it seems like I have to call multiple times a month to correct an issue that should have been fixed the first time. For instance, I applied to have a credit card with them. I called them to confirm and I was told 7-10 business days for my card. I wait the 7 business days and called back to see what was going on, since my card hadn't even been assigned yet, turns out when I called to confirm, the rep sent my information to the wrong department, so it never got sent to VISA. So I was told that there was nothing they could do (no offer to rush the card), and that I would have to wait another 7-10 business days. And that was just one instance. I can literally name 9 times in the last 6 months that I've had to speak to a supervisor about an issue. Now I'm on my second call in 4 days since the first time someone made a mistake on the form, and messed up my account information again, and if I hadn't checked to see that it was corrected, only to find out it was far from corrected, I'd have a big issue at the end of the month when my credit card payment was due. So now I get "it will be corrected in 24 hours, don't worry". Honestly, at this point I'm just waiting to have to call again tomorrow afternoon and speak to another supervisor. The run-around BS they give you is just ridiculous. And every time I call to deal with a different issue, they try and sell me on getting a CD or opening up a different account in their money market. All I can say is I'm going to do some serious research with some other banks, because this has gotten out of hand. It's sad that I've been a member for 28 years, and they honestly don't care about me or my money. So yes, I will be eventually moving to a different bank, as this is just ridiculous. read more

We had mistakenly been short paying our car loan by a whopping $1.83 per month... Totally our fault. BUT, instead of calling all of our contact numbers or sending us a letter, SSFCU reports this to the credit bureaus and dings my wife's and my credit by 100 points. When called about this, they said "not our fault". I will be ending my relationship as soon as I can, and I will go with a credit union that care enough to call/mail about things like this before killing my credit. A little human touch vs. automated calling would have solved this. All for $1.83/month...nice customer service! read more

I have been a member for 10 years and nothing but good things to report. I have my checking,savings, auto loan, and credit card all in one place. I was able to make one phone call...extend my line of credit and get approved for a new car loan in the amount I asked for with an amazing rate of 1.75% and a $200 rebate that i just put back into the loan for a free month's payment. Yes, partly because I have excellent credit but also because of the rates they are able to offer. Excellent service. No complaints in the last 10 years and many more to come. read more

I've been a customer for more than twenty years. Good institution but it's too busy too often. If you have plenty of time, come on by. However, the fees are incredibly low, in comparison to your average bank. read more

Had an amazing experience this week because of great customer service. Breanna Ausby went above and beyond to help me out. We appreciate it!

This is a great bank for a college student, but I feel that the ATM after hours should be able to deposit at anytime with out any issues. For example It won't take large bills after trying several time. This is really annoying when your trying to deposit large bills at night while your by your self. But other then that this bank is great hopefully they can fix the ATM to be able to take large bills after hours. read more

When my son applied for a car loan, he was told the interest would be 2.56%. He was told this in front of his father and mother. He just received his monthly statement, It says he is paying 25.9% interest. WHAT THE HECK? read more

I have been banking with Suncaost for a over a year now with my account remaining in good standing. My wife has an account here as well, also her car loan is financed through Suncoast. We recently started our own business and wanted to open our business account with Suncoast to keep all our money in the same institution. Seems simple, right? No, it was not, the banker we spoke with made us feel as if we were a bother to him for wanting to open a business account. This branch is not my normal branch, I bank with Suncoast on 301 normally, but we were in the area and assumed we would be treated the same at all branches. He denied us opening a business account due to my wife's credit score not being high enough. Although I know banks have standards, I was shocked that I could not open an account at a bank we have 3 accounts with. We did not want a loan, just a secure place to store our business earnings. After being denied we called the Suncoast on 301 and to our surprise they had no issue letting us open our business account at that branch. Also informed us that this banker could have referred us to the manager of the bank to override the denial based on our history and accounts being in good standing. I have never been treated so poorly inside of a Suncoast and I am almost certain the color of my skin played a major factor in him dismissing us. I have filed a complaint with the BBB against this particular banker. I know it was not his fault my wife's score was low, but he could have offered an alternative option, which was referring us to his manager for the override. Suncoast on 301 opened our business account and I will never again go bank to Suncoast on Fletcher. read more