Six years now, and each time I need glasses Warby Parker in Old Town Alexandria, Virginia, is my…read morego-to place. I recently lost a silicone nose piece for a pair of my WP glasses, and visited earlier today. A feature I really appreciate is that whether the shop is busy or not, upon entering I'm greeted by a representative who asks for my email address. Once given, I'm immediately placed in line for whatever service I need. I get a text instantly, letting me know I'm in the queue and will be served in the order I arrived at. This is really, really, important when the shop is busy. Each visit, I've been treated with respect and courtesy; and have been able to resolve my concerns with a minimum of effort. Abood was helping me today, and I've come to trust the staff at the Old Town Alexandria shop for all of my vision needs (although I still rely on my long-time opthalmologist to do the medical and vision exams each year). I'm very favorably impressed with the service, the staff, and the quality of the experience.

Great customer service! I bought glasses with progressive lenses and have been pleased. Next visit,…read moreI will get my eye exam there as well.

Online customer services is useless. It took 24 emails to get a clear answer on how to get the…read morelenses replaced in my sunglasses. I chose to happily pay $205 for new lenses because I loved my sunglasses and wanted to keep them. A mandatory frame inspection required me to go into a WP store (4 hours from where I live) to have them approved. Once I finally had a reason to be in the same city as WP, they confirmed my frames were fine and agreed to the lens replacement. During the lens replacement, WP broke my frames. I received email notification about this that was unclear (again) of the refund process. Phone customer service was polite, but extremely dependent on getting answers from a manager with long holds in between. WP issued a refund for the lenses but was unwilling to provide a replacement for the ones they broke. I got a $20 coupon instead. This was an incredibly frustrating experience and I will be shopping for replacement sunglasses elsewhere.

My son (22 AA) made an appointment at this location two weeks prior to his arrival date 1/17 @2:15…read more As I was parking my son came out to the car and said he need his insurance card (Vision Works) I told him there is no card. Mind you, we have been using Warby and Parker throughout DC and Maryland since 2022. I get out the car to go inside to explain to the person checking my son in, we have no cards but are regular customers. As I was approaching the young lady, I saw my name on the pad. I was explaining to the young lady, he is under me if you look up my insurance he would be under that one. An older (caucasian) woman said if we are not able to locate his information he would need to reschedule because there is a 5 min grace period, but she would need to check with the doctor. She returned in seconds to say my son would have to reschedule because he was late, I told her he was not late and that he was on time! She was admitted and with conviction stated again he would need to reschedule because he was 5 min late. I was extremely upset looked around in the store and told my son "Don't he ever book another appointment with this store, ever again!!!! I had to explain to my son he was being racially profiled. I wanted him to know what and how that looks coming from a white woman! She was polite with a smirk/smile letting my son know he was not welcomed in that location. This have left me with the worst feeling I've ever experienced and have never been turned away from an establishment. I immediately called and filed a complaint and wrote a letter (Via EMAIL). I will not every patronizing this "business/brand. I encourage anyone who has an experience once they walk into this establishment and is treated poorly walk away and take your business elsewhere. Oh, my son also told me while in the car, how the older "White" women was letting him know he would need to pay $95 +additional fees as if he was not able to pay trying to discourage to leave. Well, he may not have understood what was going on, but his mother absolutely did and I was disgusted. I will continue to post and provide my negative experience that I received from this establishment.

Dr. Ward is very detail oriented. She listened to and understood my concerns. She made excellent…read moreprescriptions and suggestions (including drops for dry eye; they even had a test for dry eye to rule out inflammation--I never got this test at any other eye doctor's). Dr. Ward discussed various options for contact lenses that are realistic and meets my needs (no need for 20/20 vision). This branch (at Clarendon, near Whole Foods) is big and very spacious, with lots of frames on offer. They seem well staffed (multiple desks open). The medical assistant was friendly as well.

Please avoid this place. SCAM warning!!!!!!! I brought in my…read moreown frame that I had not used in a while and wanted to reuse just to get simple, non-prescription black sunglass lenses. An Indian lady added a bunch of options, bringing the total to a ridiculous $500. Who pays $500 for non-prescription lenses when the frame isn't even included?????!!! I refused and told her to remove the unnecessary extras because I only wanted BASIC BLACK SUNGLASS!!! (I told her so many times that I just wanted basic black sunglasses! lol) She insisted that I still needed an anti-reflective and anti-fog coating, so I agreed to pay an extra $90 for that, bringing the adjusted total to $250. still so expensive... Guess what I actually got? SHE REMOVED THE TINT ENTIRELY, and I ended up with CLEAR glass???!!! So Crazy!!! And, I have no idea why she would even recommend an anti-reflective coating on a non-prescription, clear lens after she removed the tint. lol.. Does this woman completely lack common sense? Does she not know the basic definition of a sunglass? Hey, the Indian lady!!! Sunglasses have a tint!!!!!!!! She completely confused the order by adding SO MANY UNNECESSARY OPTIONS, and now she is blaming me and yelling at me, claiming that I miscommunicated. lol To make matters worse, when my friend and I confronted her about the mistake, she was incredibly rude, took zero accountability, and actually yelled at us, claiming I miscommunicated. The people working there were completely shocked. This behavior is entirely unacceptable!!!!!!! *Updates: I looked at my receipt, and she added prescription lenses. She did exact opposite what I wanted. (If she did that, she normally should have asked for my insurance, right? She did not ask at all..) Anyway... I wanted non-prescription sunglasses, but I received prescription clear lenses instead. Speechless...

Nhat is a great tech and salesperson. Provides great style advice and fitting. Large selection of…read morecourse many Luxxotica brands but they own everything these days anyway. Located in Ballston quarters so convenient to restaurant and bars as well.

Have had great experiences there before. They were friendly and patient while helping me figure out…read moremy insurance. Thanks for your taking the time even though I couldn't use my current benefits there.

I've been going to New Era Eyecare for my annual exam since 2019. I'm happy with the care,…read moreprofessionalism, knowledge and friendliness of the doctors and staff. The times I've gotten my glasses through them I've always been happy with the quality, through insurance the cost is mostly comparable to LensCrafters (my other choice for glasses). In the rare occasion there was an issue or question, it was addressed quickly and resolved to my satisfaction.

They cancelled my appointment when I was only 10 minutes late after an accident occurred on the…read moreroad. They were unbelievably rude when I walked in for my appointment and I took off work for no reason. Do not go here.

Huge super malls like this are becoming more and more rare…read more This one is massive - with about 4 floors and dozens of stores. It's impressive to see and walk around in and has almost every store and type of food you could want. I enjoyed Nordstrom, Dumplings, Ice Cream, White House Black Market, Macy's, Lululemon, etc. etc. They have all the usual chains (Victoria's Secret....) but some other boutique stores as well. Huge food court on the lowest level and a private entrance into the Ritz Carlton which is attached to the building. Super convenient if you are staying at the hotel, as I did, and I was here every day to people watch, get snacks, or just to walk the levels and get some exercise.

This fashion Centre at Pentagon City is my fave out in the DMV area; second would be Tyson Corner…read more It's so huge! Lots of stores and restaurants. Plenty of parking; I always get lucky with parking near the entrances. They have most of the stores; you can imagine. This place is very modern, spacious and really safe area.

Steadfast Supply showcases the artistic talent and entrepreneurial spirit of DC residents. The…read morestore curates a collection of gifts that truly represent Washington with some extra fun lifestyle and craft items. I made sure to visit every corner of the store to make sure I did not miss a thing. It's a wonderful spot to browse while you're in the neighborhood and to take a workshop. Virginia led a group of us through a plant and pot decorating class right in the store. For my first Steadfast event, this was well organized and we were well cared for by our host! It was a rare moment of art therapy for me. There were no rules except to paint. At the end, we got holy basil seeds and soil to complete the project. I can't wait to see it grow along with my other plants.

This is my go to place for gifts to anyone for any occasion. It is a neighborhood gift shop…read moreselling items from DC branded clothes, candles, soap, posters, baby misc items, plants and many more interesting and cute items. The store is dog friendly and they have a lot of dog treats for your puppies. Staff are always so pleasant and welcoming. They also offer classes every now and then so come check them out. I love the boxed gifts they always have for special occasion. Highly recommend to visit this neighborhood store.