I just picked up my glasses from another business and the person helping me with the fiiting was…read moreclearly new at this. I have a vacation tomorrow and these glasses need to be adjusted correctly for my trip. I literally drove from the other place and straight to LensCrafters. Mimi was extremely helpful in getting them adjusted before my 14 hour flight and I can't be more grateful for her help. LensCrafters to the rescue once again!

I had one of the worst experiences I've ever had with LensCrafters. During my eye exam, they…read morecompletely failed to identify that I needed progressive lenses. After getting my glasses, I quickly realized something was off and had to go back to have them remade. The second time around wasn't any better--they measured incorrectly, and when I picked them up, everything was still blurry. I pointed it out, and instead of fixing the issue, they told me to "wear them for a few weeks" so I could "adjust." That never happened. The only way I could see clearly was if the glasses were practically sliding down my nose, which is obviously not how they're supposed to fit. So I went back again to have them remade, only to be told that they "forgot to notate" my pickup date in their system. When they asked me when I got them and I said "about two months ago," suddenly it was outside their 30-day guarantee--and now I'd have to pay all over again. Completely unacceptable. Poor exam, incorrect measurements, dismissive service, and then they hide behind a technicality to avoid fixing their mistake. Save yourself the headache and go somewhere like Costco. You'll pay a fraction of the price (around $60 for lenses vs. $300+ here), and the service is actually competent. And if you do go to LensCrafters--don't let them convince you to "try them out." If something feels wrong, insist they fix it on the spot.

I love the people that work here. They are always so helpful, call with reminders, tell me about…read morecurrent discounts or rebates available and so courteous when I visit the location. They all know my name, I can't remember theirs but I recognize them for the last few years I've been coming here. They've help me get my Neice some glasses too.

Called asking about a repair. Rudely cut me off and said to come in and have "a technician" look at…read moremy glasses. Obviously I didn't want to drive 30 minutes just to be told they can't do anything so I just started describing my issue. He cut me off and wouldn't let me talk and said "if you don't want to come down then go to a different store." Listen to him and steer clear, incredibly rude

Came in to get my glasses fixed. One wasnt able to be fix but my other one Erjon was able to help…read moreme out with the adjustments and cleaned it. Thanks for the help and exceptional service!

Pls be more specific on the phone if you're able to fix glasses or not. I called beforehand and…read moreasked if they were able to fix the hinge on my glasses and they said they would be able to fix my glasses for free (I had purchased my glasses nearly half a year ago) and when I arrived they told me they're unable to fix them. Don't know if another employee would've been able to fix them but would've been nice to have someone else take a look.

Bad customer service. Rude Staff. Overpriced glasswares…read more Please go to Costco for your optical purchase.

I called to make an appointment at 10:08am for 4:20pm same day only to arrive at 4:00pm to be told…read moreupon arrival that there was an issue with my insurance. The guy at the front desk had 5 plus hours to contact me regarding this and I cancelled another appointment for this and ended up wasting time on my Saturday because he didn't do his job properly.

The eye exam for my sister was just easy-breezy! I called the optical at 12:15 pm and had eye…read morechecked for glasses at 12:30 pm! Wow!!! The test lasted for 15 min. as promised. Dr Carmona is very thorough and courteous.My sister was able to catch her Bart train for Walnut Creek at 1 pm. Costco Optical in El Camino, So SF, you're amazing! Thank you for accommodating my sister's eye exam in such a short noticeYou deserve a 10 stars, not 5 star

I was there yesterday to have my glasses arms tightened and I know that included with the Costco…read moremembership and I quote from their website: "Adjustments are Always Free For all your Costco and non-Costco purchased frames, we provide free adjustments in-store." So why did the Asian woman (Filipina) at the counter ask me if I had purchased the glasses at Costco? For the record, I did but...I didn't want to make a huge deal about this and then thought about it. I was there 6:00pm and 6:15pm Anyway, she did tighten my glasses but, still wondering why she asked? hmmm

Stepped in to have the frames on my glasses adjusted. Was hoping to see Meryl the salesperson who I…read morebought the glasses from but instead met Nelson. He was just as friendly. He tighten the screws in no time and now my glasses aren't sliding down my nose. Really liked his professionalism. I would definitely go back and I highly recommend this store for glasses.

What a great experience here. My grumpy husband had broken sunglasses... his favorite pair!!…read more We went here after trying to fix them and failing... sheesh... We handed them over with sad faces- and they FIXED them!! It took awhile to find the right sized screw and modify the screw... then the charge was ... FREE! This is a great location, fantastic & capable service and a huge selection of frames-current, fashionable, colorful, sedate- take a look. The two people that helped us were really knowledgeable and helpful. Easy parking- just inside Macys.

I came to the Sunglasses Hut to try and order replacement lenses for my Ray-Ban shades. I decided…read moreto by new ones. The salesperson/Mgr "Emmy" was very knowledgeable and professional by providing key details about each product I tried on. At the end, I left by purchasing three pairs of Ray-ban sunglasses.

Pricey, but great selection. This is one of the largest Sunglass Hut's I've seen. Service is…read moreknowledgeable and friendly. They carry an entire line of Pradas that were created especially for and available only at Sunglass Hut.

Dr. Holland is always a pleasure to see. He is knowledgeable, personable, and takes the time to…read moreconnect with his patients. I appreciate that he remembers our family and makes each visit feel comfortable. I always enjoy our conversations during the exam. He is easy to talk to and really cares. The office is clean and welcoming and the staff is great. Mila in particular has been incredibly helpful and stylish when it comes to choosing frames. She always finds ones that fit my face and head shape perfectly and her recommendations are both modern and timeless. She also keeps price in mind which is a big plus. There are plenty of glasses to choose from and their staff is very nice from the reception to the glasses technicians. Everyone is friendly and helpful which makes the whole process smooth and easy. It is a great place to take care of your eye care needs.

I have been a patient of Dr. Holland for nearly 40 years. He is great and provides my husband and I…read morewith excellent service. Additionally, his staff is outstanding especially Mila. She is always a great help.