Best eye exam in years! This place is so thorough and my husband and I learned so much about our…read moreeyes. The village eye care had different machines to test our eyes that we have never used before (I've had glasses for 8 years now; so that 8 years of eye exams and we left this place with so much more knowledge about eye health and care) We loved how they took time with the eye exam and then trying on different lens prescriptions to see what was most comfortable was the best part. Last year I had an eye exam somewhere else and I left with glasses that were unwearable because they were too strong. (I had the worst headaches) So this year we switched to The Village Eye care and we could not be happier. The service was great, the eye exam was so informative, and we left very pleased with choosing this place.

Great selection of glasses. Had fun trying on different frames and everyone was friendly and…read morehelpful. The doctor was thorough and quick.

Dr. Fors and her staff are the best! Their level of expertise, professionalism, and patience is…read moreunmatched. I needed to get an update on my prescription, since I am exposed to screens for the majority of my work. The exam was seamless and the staff was so great to work with when picking out frames for my lenses. It was the best experience I have had at an optometrists office hands down. Highly recommend!

Dr Fors Dr Hoang Amy Jackie Tina…read moreThey are such excellent people They take pride in their job and are very pleasant to work with. This team is amazing. Definitely recommend.

Such amazing customer service and great glasses selection!…read moreWould 10/10 recommend to anyone!

Staff was very friendly. The Optometrist was extremely competent, informative and knowledgeable…read more Very happy with my exam and I had an overall great experience

Making an appointment with Vision works was so easy. Their website was very descriptive and I was…read moreable to book a same day appointment. It really helps if you complete the online form, it'll save you some time. Everyone was so helpful and welcoming. From the time I arrived , everything ran smoothly. It was a very busy day but the ladies up front were on top of things. Dr. Ziemann was wonderful and very personable. I addressed my concerns and he was very attentive and made sure all my questions were answered. When I started looking for frames, Vanessa immediately offered her assistance and was very kind. They have a decent amount of brand name selections but they could definitely benefit if they had more colors and styles. I choose a classy sleek Ray ban frames in black , can't wait to pick them up! I highly recommend this location and will refer to my friends and family. Thank you vision works for great service!

0/5 -- Visionworks is the type of place that makes you regret ever needing glasses. The staff…read moreexperience is straight-up disrespectful. They cancel appointments day-of, no apology, no accountability, just "come back later" like people don't have schedules. And the worst part yet? They hold your RX hostage so you're forced to return and deal with the same disrespect all over again. It's a loop of unnecessary attitude, inconvenience, and straight-up BS. Save yourself the headache and go somewhere that actually values your health, your time, and gives you the respect you deserve.

The first thing is to ask yourself why there are either five star or one star for this…read moreestablishment. This is a tell-tell sign. They charge extra fees for services they don't even properly provide and will nickel-and-dime you. I went in for a contact lens exam and was charged a contact lens evaluation fee, which felt completely unjustified because Holt didn't actually evaluate anything. After paying the exam copay, evaluation fee, and refraction fee, I noticed the prescription they gave me was only changed by 0.5 from my previous prescription. What bothered me most was that Holt never mentioned the prescription change, never explained why it was changed, and never offered trial lenses or asked me to test the new power to see if it worked better. None of that happened. When I got home and noticed the change, I called the office. They told me that if Holt didn't discuss it during the appointment, I would need to schedule another appointment just to ask about it. That's completely unacceptable. We were charged extra for services they claimed to provide but clearly did not. I would not recommend going there. If you do decide to make an appointment, call ahead and ask for a full breakdown of every possible charge, otherwise they'll hit you with unexpected fees.

I came in to purchase frames using my valid prescription and planned to pay privately. The…read morereceptionist came over twice to ask if I wanted an exam. I told her the first time that I was fine using my current prescription, as it's still valid and my vision hasn't changed. Despite that, she returned again to ask about scheduling an exam, which made me feel uncomfortable and pressured. It gave the impression that the office was trying to upsell unnecessary services because I was paying out of pocket. Some constructive feedback: I may have returned as a patient when my prescription eventually expired--but this experience made me not want to come back at all. I was ready to make a purchase, but instead I left.

I had requested for an appointment online and sent them a message via the website. It was after…read morehours but never received correspondence or a call back. Just went back to the classic, Visionworks. I work 10 hr shifts M-F. It would've been awesome if they were accessible online.

Had a good experience at this location. Normally I go to the location in Avondale. Both have been…read moregreat to me. Quick and efficient throughout the whole process. They had all my info on file so it made the paperwork process quick and easy. Thank you Vision Wellness

I had made an appointment about a month ago and the front desk representative, which was a male…read moretold me that I could get my eye exam for contacts. Well, when I came to my appointment, I was turned away, they said that they no longer do eye exams for Contacts. This was very disappointing because I had waited literally a month for this and to be turned away, that was a horrible experience. I do not recommend this optometry office bad experience, costumer service, seems like their staff does not communicate well. As clearly I experienced one person telling me one thing and then me arriving, and having another person, turned me away.

I tried to schedule and appointment and called several times and used they're text messaging system…read moreas well with no reply. I stopped by their office and the gentleman working there was quite rude and treated me like I was an inconvenience. He was Extremely condescending. I decided to pass and not schedule an appointment. I wouldn't recommend this place at all or consider hiring someone who has customer service experience.

I have been going to NW Valley Eye for about 10 years and impressed by the service and growth of…read moreDr. Toland's firm over that time. Now they are moving to a larger facility nearby shortly. After a lens replacement surgery (cataract) elsewhere, I began to have double vision, which was corrected with prisms cut into the lenses. Along came a recent hire, Dr. Julie Lam, who has training in Neurovisual Medicine. She fine tuned the prescription until my vision is nearly perfect. I still have to use cheaters for up close vision, but one can not correct everything at once! Shout out to Brent, a very knowledgeable tech who helped and advised me. I am very happy with the results.

Short Version: I would not recommend this organization for vision care needs. This office staff…read moretook financial advantage of me and has continued to string me along for months, while providing different stories each time I speak with them. Please be mindful of your loved ones and friends who may be targets for this office, as they do serve a large senior citizen clientele who may sometimes be particularly vulnerable. And as this demographic is less likely to speak up and share about their experience online - I think this review is especially important, hopefully it helps inform people who are looking for vision care for themselves or others. I have posted here and on the local social media pages for Sun City, Surprise, and surrounding communities, nextdoor and FB. In those posts I have included the copies of the emails between myself and the staff so people can see the whole picture for themselves. Long Version: The questionable accounting practices of NW Valley Eye Care have lead me to warning people from my community and my organization against trusting their vision and wallet to NW Valley. They improperly billed me, resulting in an overpayment that I discovered. Later, they noted they would refund me, but then never did. I caught on my VSP bill that I had been overcharged by this office months earlier. When I called NWV to resolve this, the office said they chose to not use my VSP benefit for my visit, instead the office charged me outright. Karen told me that they charged me based on the fact that they were "saving the usage of my benefit for when I ordered contacts". This is so unsettling, as I don't order contacts directly through NW Valley (never have), since VSP discounts the contacts I order from their "Eyeconic" website, directly. *Also, for me, I had LASIK a couple weeks after my vision exam, so I certainly had no intentions of ordering contacts from anyone. The office staff emailed me back on July 16th that I'd be getting my refund in 1- 2 weeks. Did not address the issue of the missing portion of the reimbursement whatsoever. Didn't hear from Northwest Valley for 5 weeks, so I reached out on August 21. I got an email back saying Karen sent the initial message to the accountant staff initially. On August 22 the office called me back and said "we never reached out to you or sent the reimbursement because the authorization from the day of your visit per your insurance doesn't show coverage for a contact fit, just for a contact exam". This part is hard to believe, as why would NW Valley not have subsequently called or emailed in an attempt to notify me, as I am their patient and the last communication they sent was telling me to expect the reimbursement due after the overcharge. So, either they're so disorganized/ negligent that they will overcharge you to cover their billing errors, OR they are willfully engaging in less than scrupulous business practices. I had already covered my bases by the time of the August 22 phone call - I work in medical billing but all insurances are different, so I had already reached out to VSP twice about this specific matter. During these calls VSP confirmed eligibility, services rendered/billed and that amount I was responsible for versus what I payed. Opinion: To be fair, the optometrists at NW Vision were very pleasant! But for me, it's not worth it. I'd rather not have to deal with worrying about someone purposefully overcharging me, and the ensuing battle to get back my own money. I never wrote anything negative about them before, but I feel like sharing the experience is the right thing to do. I know I'm not the only person who has been treated like this, but I might be one of the people in a position to get the word out to social media etc so others don't have to go through it too.