The worst customer service. Went in to return an unworn pair of sunglasses purchased at another…read moreSunglasss Hut. The women that helped us "claimed" the glasses were scratched. When I asked to see the scratches, I used her cloth and softly wiped them clean and saw no scratches and neither did her other associate. The women insisted there was a scratch and there was nothing. She was rude, unprofessional and mean. I am sure she gets some monetary deduction and just wouldn't help. My last visit to that store!!!

Amanda was great and relaying all valuable information as to the glasses very important…read moreGreat customer service Couldn't have asked for a better representative

Worst customer service, and rude staff . Bought Metas as gift, wife didn't want…read more Never opened, or used. They said we used them and wouldn't provide a return. crooks! IF (??) there was indeed anything wrong with glasses, that's how we purchased. So frustrating.

This was a really bad experience today with a lady working there…read more We knew which sun glasses my son wanted, but we weren't sure about the size. The lady was not helpful at all. She was very racist, as I talked german to my son. When I asked her stuff, she answered in a very slow and very basic english. She explained what 'metal' is... It made me feel very uncomfortable. She was not at all professional and I will never ever go to this shop again. Even my son regretted that he didn't say anything to her.

I've been to this location a few times before and have had great experiences, but today was an…read moreexceptional one! I came in and was immediately greeted by Samantha. I was just browsing for a new pair because my current sunglasses were getting loose and I needed to find frames that fit my thin and low nose bridge better. I found some frames I liked and Samantha let me try them on in all the colors they offered. After I decided on the colors, I was pleased to find out they were having a buy one get one free sale which I think they had last time I came in. I chose brown and black. When we got to the register we got to talking about my current sunglasses, also from Quay, and Samantha let me know they offer free adjustments for Quay sunglasses if you bring them in! She took one look at how they sat on my face and went to the back to adjust them; in no time she came back out and had me try them back on. She adjusted the sides and the nose pads, and to my surprise, she adjusted the nose pads the complete opposite way than I thought I needed and they fit me SO much better! My mind was blown realizing I didn't exactly need new sunglasses, I just needed them adjusted to fit my face correctly! I did need a new style though so I'm happy I found not one, but two colors in a new style. I also ended up purchasing the cute little black and gold zip up sunglasses case that I could potentially use as a wristlet wallet if I really wanted to. So two pairs of sunglasses, a new case that has multiple uses, AND I my current sunglasses fixed to perfection? Yeah, I ABSOLUTELY got my money's worth here! THANK YOU SAMANTHA! You are a life saver. I was so so so happy with my experience at Quay today :)

Came here over this past weekend to get some help repairing my glasses that got bent after I…read moreaccidentally sat on them. One of the representatives, Wendy, was incredibly helpful, as she took it upon herself to bring them to the back and reshape them back to normal. She was very attentive, going back and forth a few times to do adjustments to make sure it fit to my liking. She also offered to replace the nose pads and do a deep cleaning of the lens and frame since there was a bit of oxidization and wear/tear. She helped save my glasses and they definitely feel like new now - I cannot express how thankful I am for such good customer service and is a reason why I appreciate QUAY as a brand ever since I got my glasses from them a few years back.

If you're like me, and tend to lose glasses, or destroy them, this is the place. Good quality,…read morecheap, and professional staff.

Very helpful and articulate when making a sale! Great service and I would come back for sure…read more Drives a hard bargain but nothing you can't say no to!

Walked-in on a random Friday to fix my kids glasses that accidentally broke in school…read more Peter greeted with a big smile and helped fix the glasses in no time and said it's on the house!! Big shout out to eyelab factory and Peter, keep supporting local businesses and communities.

The service here is impeccable - Pete helped me with a few frame adjustments and was extremely…read morehelpful. I'll be coming back to Pete and Eyelab for my future eyewear needs and will keep spreading the word about this excellent shop!

Stellar service. I couldn't be happier…read more I lost my glasses and urgently needed a few contact lenses to get me through the next few days. I'm not even a customer at this store, but they didn't hesitate to help. They offered me a free sample box of contact lenses that matched my prescription, no pressure and no strings attached. I had also checked with Costco, and while they had samples available, they said I could only get them if I placed an order. That would have left me without contacts for a week. This store actually cared and helped me when I needed it. Excellent customer service, and I'm very grateful.

Warby Parker has been my go-to store for glasses and sunglasses for the past 10 years, so I'm…read moregenuinely disappointed to say that my most recent experience has made me decide not to go back--not just to the Walnut Creek store, but to Warby Parker in general. My original order was entered incorrectly as single-vision instead of progressive lenses. After I contacted customer service, Warby Parker acknowledged the mistake and corrected the order at no additional cost. I received a new invoice specifically showing progressive lenses with a $0 balance. Unfortunately, the replacement lenses were also incorrect and I could not see properly through them. When I returned to the Walnut Creek store to have that problem addressed, I was suddenly charged $230 for the difference between single-vision and progressive lenses--the very issue that had already been resolved weeks earlier. What bothers me most is the principle of how this was handled. If I owed $230 when the progressive-lens reorder was placed, I should have been told and charged then. Instead, Warby Parker processed the correction at $0, and only when I returned because there was a problem with those lenses did they reopen the issue and charge me. I've spent an unreasonable amount of time trying to resolve errors I didn't make, including an insurance issue created by the original incorrect order. Customer service has since offered to refund $100 of the $230, but that still doesn't address the underlying issue: I should never have been charged retroactively for an order correction that Warby Parker had already made and documented at no additional cost. After 10 years as a loyal customer, this experience has unfortunately cost Warby Parker my business.

I visited the jewelry department here. Was assisted by "Arzo". She provided excellent customer…read moreservice, and was very instrumental in helping me make a decision regarding my purchase. Thank you very much Arzo! Regards, William K.

Nordstrom itself is still a great place to shop. This review is really for the free styling…read moreservice they offer. I was in need of a professional wardrobe after working from home the last few years. I set up an appointment with a stylist online and she called to ask what I was looking for, my sizes, color preferences etc. I was very specific- I needed an interview suit for my conservative industry, as well as day to day office pieces and shoes. I also said I was open to jewelry (costume - Nordstrom is one of the best stores for costume jewelry that is still high quality IMO). We set an appt and I cane in and she had reserved a large fitting room and had it filled with suits and separates. Everything in row sizes (I'm a 4 or a 6 based on the designer). Nice job of bringing in both high end and more reasonable prices. No shoes, no jewelry, no outfit suggestions. That was the "style" part I really wanted. Basically for a free service it's a nice time saver to have clothes pulled and ready for you to try on. But that's it. I was prepared to spend a lot of money because I hadn't shopped much in a long time and I ended up with a single suit, a blouse, and a random t shirt I later texted the same stylist to ask if she could pull some options for an upcoming wedding I had to go to. Never heard back.

Recently moved to the area and walked in with a problem with a pair of glasses from out of town. As…read morea retired ophthalmologist I am pretty discriminating when it comes to opticians and optical shops. Anna helped me without "blinking an eye" and was superb. I would highly recommend Anna and this optical shops. I plan to return to purchase some prescription sunglasses. Thank you Anna

I brought two pairs of eyeglass frames here for a routine adjustment…read more During the first visit, the staff member adjusting my glasses, Amanda, accidentally broke one of the frames. While accidents can happen, when I asked, she implied risk was minimal "unless you don't know what you're doing." After the incident, she then restated "there is always a risk for things to break." To her credit, Amanda made a genuine, constructive effort to resolve the issue by helping me find an alternative frame that could accommodate my existing lenses, which would need to be recut. If everything went fine from here, I would not have bothered with writing a review. The reason for this review is the follow-up encounter a few weeks later when I returned to pick up the new glasses and pay the remaining balance. I was met with a different staff member or owner this day to assist me. I asked if I could return for follow-up help if I experienced eye strain or optical issues from the recut lenses; her response was unexpectedly confrontational. Instead of addressing a standard customer concern, she took an aggressive, defensive stance, implying that any future issues were solely my responsibility and I should have thought about those future issues ahead. She diminished the situation by stating my original frame (which was only several months old) was "cheap" and already depreciated, stating word to word: "It is our job to help people. But we are not completely responsible for all the issues that happen while we do our job." Rather than engage in this argument, I completed the fitting as quickly as possible, paid for the replacement frame (she emphasized I was getting a very generous $30 discount for the inconvenience - I didn't argue or haggle). Then I just left politely as quickly as I can. After a day of using the glasses, I also realized one of the recut lense has a small chip at the rim. But at this point, I would rather not have any more encounter with this shop. I went to another shop who did the final fitting adjustment for the new frame for me after a trial for a day or so. Throughout this entire process--despite the broken frame, the weeks of delay, and the expense--not once did anyone offer a basic apology. Being treated with what essentially feels like hostility when asking a routine question about lens adaptation made an already frustrating situation far worse. If you are simply purchasing a new pair of glasses from scratch, your experience may be fine. However, how a business handles mistakes and communicates when things go wrong speaks volumes. Even though I won't return, I hope store does better job for future customers and more importantly, hope no one else has my experience.

This is the only place I will buy sunglasses, and I would consider sunglasses to be nearly a hobby…read morefor me. They went completely out of their way to honor a damage policy on sunglasses that I didn't even know I qualified for. This lady runs the shop, and before I was even a customer here I told her I had damaged sunglasses, and she said if I brought them in she would see if she could fix them- that was before any "we have new sunglasses right here" kind of vibe. They will match prices on Amazon. They are there for you. It's one of the few places where buying in person beats buying online. Thanks, people at SH.

If you order from here expect at least a week delay... or more. Gift that was late and I was…read morepromised I 3-5 days shipping. Came two weeks later

Rebecca is amazing! She is always super helpful when I buy my glasses or contacts! I recommendread more

I purchased corrective lenses in 2023 and called for an appointment for repairs to the nose pads…read moreand ear hinge to the frames. I spoke with Macario and he said that I could just drop in, which I did. He recognized who I was and not only fixed the hinge, but gave me two new nose pads. It was all done in about five minutes! I was in and out in ten minutes at most and I still had plenty of time to beat traffic home. Macario is a model of excellent customer service. I will definitely be returning after my next eye exam for new frames. The experience was splendid.