Huge shoutout to Yvette at Sunglass Hut for the amazing customer service! We came in just to have my girl's Chanel sunglasses tightened, and she was incredibly friendly, helpful, and easy to talk to. She took great care of the sunglasses and also told us about a protective coverage option that was never mentioned when we originally bought them. It's refreshing to receive service from someone who genuinely wants to help. Thank you, Yvette, for making our visit such a great experience! read more

Sunglass Hut - Chanel sunglasses - Sunglasses Near Me - Palo Alto, California

The good: I finally found a brand that makes Extra Small size in women's sunglasses that have exceptional polarization--Maui Jims. The woman working there led us to the case and generally asked us to pick a pair or two to try on. She could've been a lot more dialed in and engaged, proactive, etc. but wasn't. She also could've given a lot more helpful information which would've informed my buying and selecting procvess, but didn't do that either. Not sure if she knew but couldn't be bothered or didn't know, and initially it wasn't that she was too busy because we were the only customers. The ones I ended up getting I need to return because after the fact, I found they're a size Medium, when in fact, I need an Extra Small. Such a bummer because I could've been saved an extra trip. This is located inside Macy's and is not an independent separate kiosk or storefront inside the mall. It's entirely possible if I'd gone to a proper shop, they might have been more helpful. read more

Great service! Yvette and Devon are truly a gem. Yvette went above and beyond to make sure I received my husband's birthday sunglasses gift on time, and Devon was incredibly patient and honest while helping me find the perfect pair that suits my features. I got two pairs, and we love it! read more

I needed sunglasses and have been shopping around for a bit. On a whim, decided to go here and so glad I did. Alberto was friendly and extremely helpful ... showed me frames/lens that would flatter my face, shared his opinions and helped me find the perfect Oakley's glasses. Other stores I've been to the sales people are disinterested or non opiniated, which makes finding sunglasses a little hard. A simple hello and how can I help and commenting on specific shapes/brands can go a long way. I once had someone tell me all the glasses are meant to look good on everyone. I found it hard to believe over 300 sunglasses of different styles, shapes, materials look good on everyone. It was a pleasant surprise to find Alberto. In scrolling through the low stars/reviews, it looks like many are from 1 to several years ago. I hope people give this store a try as my experience (and several from 2023) was positive. Glasses are slightly expensive, but it could be a combination of post covid prices, inflation, and being at the Stanford Mall. read more

Great staff but the new location is a bit hard to find - worth the hunt though! Once I finally found Sunglass Hut I received exactly what I needed. read more

Covid safety protocols were followed. We were the only two in the store. We were asked to leave all items we touched on the counter so they could be properly sanitized and returned to the displays. Hubby wanted a new pair of sunglasses. Thankfully he knew what he wanted so he tried them on, they fit and there were no sunglasses to sanitize and return to the display. read more

Sunglass Hut - Sunglasses Near Me - Palo Alto, California

Sunglasses expert Roberto was really nice and professional. My ray-bans lost one of the hinge screws and he helped me fix them. Based on my observation of how he fixed them, he looked really knowledgeable and professional. He was also training another person that day and showed him every step and the reasoning behind how things were done. Very satisfied. Thank you! read more

I called ahead before I visited this location (due to covid, a lot of locations are closed), inquiring if they would accept a return from a different Sunglass Hut location, purchased in the last 10 days, original packaging, with original receipt. I was told, it would be fine and they would accept the return without, any qualms. I drove to Stanford shopping center yesterday, within posted business hours, only to find out- they have changed their hours. The hours are listed different on the door than they are online. I drove back to Stanford shopping Center today, only to be told that they could not accept my return because they glasses are "too badly damaged?" Too badly damaged? They have not been worn. If there is any sign of damage it's from being on display and numerous customers trying on the glasses. They were purchased by my husband and I do not care for them. They are too narrow on my face. I have the receipt and everything is still in the original packages. The purchase was made 10 days ago, well within the 30-money back return policy. Talk about a waste of time and a terrible company that does not live up to their word. I have bought tons of designer sunglasses over the years from Sunglass Hut. I WILL NEVER PURCHASE another pair of glasses from this place again. Not to mention at this particular location the gal helping me was less than friendly and acted very suspicious, like I was trying to get one over on her. What a joke! read more

Bought a pair of Chromance sunglasses about 2 years ago. The lens coating has been going bad for over a year. I talked to the manager, really nice. She gave me the customer service number, but I have to think that she exactly what she was subjecting me to. After two years, I don't have my receipt. Surprise, surprise. But what I do have is indisuptable truth that non-abused sunglasses have a manufacturing flow. I have the glasses. I have Ray-Ban sunglasses that are 20 years old and function perfectly, including photochromatic lenses. First I went to Ray-Ban site -filled out interminable forms and uploaded pictures. Three days later, I got an email that said the pictures were not clear enough. Do you know how hard it it to get photos to show peeling lens coating? I took more. The website failed to accept the uploads. On to the Sunglass Hut customer service. I use that term loosely because neither Ray-Ban nor SGH intend to provide service. After 6 phone options and 4 read websites, the system hung up on me after 20 minutes. Obviously, I need to talk to a human being. But their systems all set up to never allow this and set up to make you pay for even trying. So if you want to pay $250+ for sunglasses that fail, Ray-Ban and Sunglass Hut are perfect for you. What a nightmare. Buy $15 knock-offs and throw them away. At least you will save the soul-numbing facade of thinking they stand behind their products. The problem I have is that I have purchased 3 other pair of Ray-Ban Chromance. So I will wait for them to fail as well. At least I learned to not waste anymore of my time. read more

The young woman named Jenny is very pushy to make sales. I understand that it's apart of the job but at some point it just becomes obnoxious. It made me not want to shop there anymore. I will be purchasing from the location at valley fair instead, stellar service there. The Burberry sunglasses I bought seemed a bit loose on the side so I asked her if maybe I could get a different pair since I was spending so much, and when she spoke to me it was if I was a child, very disrespectful. Instead she insisted on screwing it but I felt uncomfortable and wanted to just purchase a pair with no issues. Please teach your associates to be better. The man working aside her seemed very kind and I wished I was serviced by him instead. read more

Made the mistake of purchasing a pair of expensive Persol glasses off the shelf and, with a 3 year old in hand - wasn't able to closely look as they were packaged up. I had assumed that we would end up with a new pair, free of any flaws. When I noticed the scratches and that they weren't just dust spots and couldn't be removed, we came back into the store and asked for a straight exchange. The staff working in the store that evening said there was nothing they could do other than offer a 50% refund on a new pair. When I explained again that they were sold to me damaged, they suggested coming in on the weekend when the Manager (Rebecca) who's name was on the receipt as having sold them to us - would be in. On coming in today, I had the least professional experience in retail of my life, where Rebecca simply said said 'no' with a challenging look, and then gave me an incredibly rude attitude in that she didn't appreciate the accusation of having sold me damaged goods, and to go ahead and make a complaint to corporate and post a review... it "happens all the time and hasn't stopped people from buying here". What a terrible attitude: It's the customer's fault, how dare you accuse me of this, I'll keep selling glasses anyway. It's strange, too, how there's a reoccurring theme in many of the reviews on Yelp, where the same manager(s) have pure incredulity that someone would accuse them of selling damaged products and then refuse a refund... even though it's a documented behavior. If you have a chance to read this (and other reviews) save yourself a headache and buy elsewhere. read more

Sunglass Hut - Scratches on the lens that the staff couldn't remove, but accused me of lying about. - Sunglasses Near Me - Palo Alto, California

I was helped well at the store for ordering a pair of sunglasses. However, the order was never delivered. The order seemed to have lost in transit before UPS ever received it. The store couldn't help me reorder a replacement nor could process my refund. After a month long wait and calling the store multiple times trying to raise the issue, I never got any clear help. The store would commit to getting back to me with a favorable work around but I never got a call back. I have had to file a claim with the online customer support and the process is going to take 4-6 weeks before I get my refund. Overall a very unpleasant experience! Sunglass Hut should have better processes in place to address such issues!! read more

Customer service was ok. The store was a bit full but I managed to find a nice pair of sunglasses. Overall I'm satisfied with my shopping experience here. The workers at the store seemed nice read more

Bought a nice pair of Burberry sunglasses here. Service was great...second pair of semi-high end sunglasses I've purchased here. Main reason for this review was that the lens had popped out (I have a 3 year old) and the Burberry store told me it would take 6 weeks to repair. I decided to come back into this store if, by chance, they could fix it. The manager on duty didn't hesitate. She grabbed her tools and my sunglasses were fixed in less than 3 minutes. Awesome service. read more

Overall good experience at this location. I've been in a few times just to try on pairs to see what I like and the workers make sure to let me know if there's any promotions going on or anything. They're all really nice and friendly and can keep up with everyone despite loads of people coming at a time (Saturday). Finally purchased a pair and the cashier was informative with me about their policies and what they offer in terms of services. She cleaned my new pair and let me check it before I swiped my card. Happy with this transaction! read more

This is my first Yep review. This basically tells how bad experience I had from this store. If you value your time and your right of being treated appropriately (with basic respect and integrity) as a customer, STAY AWAY from this store. And my experience is actually exactly the same as what other customers have written about this store. This just tells how consistently they have treated their customers with lies and disrespect. I just wish I had read these reviews earlier. I bought two sunglasses. And when I requested a return within 30 days of my purchase, the store manager Kiara (yes, Kiara again!!!) examined the glass, the then said she could not return for me since there was a tiny scratch on the glass (yes, a tiny scratch again!!!). Since I never took these glasses out of the box, I felt it as quite unfair and argued with her that this should not happen. Next thing I knew, she called the security and refused to give me returning service! By reading the previous Yelp reviews, I have realized how consistent Kiara has been, including the lies she used to reject returning, the rude attitude and the threat or use of security to avoid returns. So, please do stay away from this store. I hope you do not have such bad experience as me, which motivated me to write my very first Yelp review. read more

Very bad customer service. Stay away! They refused a return after 2 days of purchase because of a super tiny dot on the corner of the lenses! Something very hard to notice even when the sales girl tried to show it to me! Of corse it wasn't noticeable when I bought the sunglasses! Will never buy from them! read more

My favorite D&G shades was broken so I came here to see if they have the screw to fix it. The staff that helped me is accommodating enough to look through all the screws that they have and tried almost all of them into my sunglass. Unfortunately, they didn't have it but the effort that he put into helping me was worth 5 star! Now that's some great Customer Service!!! read more

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Unfortunately I have to recommend that you do NOT buy from this store. I hate to do that to any business, but my experience with them was weird, and strangely resembles many other accounts on this thread.... I bought a $185 pair of sunglasses, a big deal for me. After trying on again at home I realized they were not a good fit. I brought back to the store 5 days later. The salesgirl refused to return them due to "scratches". Very strange since I never wore them. She pushed them back across the counter to me and would not budge on her formal Declaration of Scratches. A few days later I decided to go back try to return them again now that I understood their game. I just visited the same store today and a different salesgirl cheerfully took my sunglasses back and returned my money. This transaction was just as it should be. No problem. I'm glad it magically worked out but I have to advise you to learn from my experience and go to a different store. I highly recommend the Sunglass Hut inside the Stanford Macy's. Very helpful and courteous salespeople at that location. read more

I came here to make a return and the sales associates were not that friendly. They kept on asking me if I wanted to make an exchange instead and I was rather adamant that I just wanted to make a return. There are definitely much friendly Sunglass Hut stores out there. I don't think I would come back here to make a purchase. read more

But all time favorite sunglasses store Have big variety of sunglasses Very responsive and patient team the very helpful in a very good location I will definitely go back if I will need sunglasses again read more

Bought a pair of Valentino sunglasses. They broke two days later out of no where (I think they tightened them too much) and they wouldn't except an exchange or return. Don't ever buy from here!! read more

i called to check if they have a particular pair of sunglasses i was looking for since i don't live in the area. a guy answered the phone and i was put placed on hold.... read more

Sunglass Hut - i've been on hold for over 6 minutes - Sunglasses Near Me - Palo Alto, California

This particular location touts the reputation of having the largest selection of designers and the highest volume in sales in the Bay Area. Fabulous selection of Chanel, Versace, Dolce Gabbana, Prada, Gucci and their customer service is always stellar. Make sure you get on their list, they send you a $20 gift card on your birthday. read more

If you value your time and sanity, STAY AWAY from this location! I wish I read the reviews earlier, but it's safe to say Sunglass Hut's "easy return" policy doesn't apply to this store. I'd give 0 stars for service if I could. The store manager here was all smiles and compliments when my mom and I bought an expensive pair of sunglasses. We had noticed it wasn't in the best condition but were told it was the only one left, so we took it. No warnings were made about the condition when we paid for it. Later, I came to return these completely unused sunglasses. Same manager lady (Kiara) was there but with a different attitude. She claimed the sunglasses were "scratched" and couldn't be returned - all they could honor was 50% off a new pair. Uh what? It was in the exact same condition we bought it in. She then had us stand around for 10 minutes while she "went back to check the tapes" in the back, which felt insulting and made no sense. Her reasoning was that she was checking the security footage from that day to confirm she examined the glasses before selling them. It seemed like it was all for show. Well she definitely didn't tell us there was anything that would make the glasses non-returnable when we bought it or else we wouldn't have. Honestly the worst part of this is the mental games played. I was standing there racking my brain on what I could've possibly done to scratch the glasses without using them. But now reading similar reviews of this location makes me confident that I really hadn't done anything, and was within my right to return these original condition glasses without having to deal with Kiara's attitude and lies. Confirmed that this was just a ploy, since I WAS able to return these glasses without any issues at a different location. I don't know why she goes through this routine with so many returns, but it is so frustrating to deal with. Do yourself a favor and buy from the Sunglass Hut in Macy's for better peace of mind. read more

I was going to this store to fix my sunglasses, Alexandra asked me if I needed help, and as soon as she knew about my glasses , she took it and fixed it in a short time , she is so welcoming with a great attitude. So I asked her if she could fix my other sunglasses as well , she said sure and started to fix it , she changed all the screws because it is a 20 year vintage sunglasses , fixing took about 20 minutes . She did a fantastic job and gave it back to me with a nice smiley eyes . I bought a pair of sunglasses for my daughter as a Christmas gift, also I wanna go and buy another pair for my son , just because of her nice personality and also because she is really good at her job !! read more

I got new Rayban sunglasses from here. Noticed a tiny speck on it after I went home. Came back a couple of days and the sales associate "Brew" instantly took care of it and replaced with another pair. Great customer service and prompt help in handling the matter. read more

Went here yesterday to return an online order. Says they are open but I waited over an hour thinking someone was on break or something. No one ever came. It's a long drive for me to get here, so to say I'm unhappy is an understatement! read more

Ahhh, spring time. Good weather, longer days, and sun dresses. Time to sport a new pair of shades. I bet you if you polled 1000 guys as to why they buy sunglasses, the answers will be as follows: 1% say because of UV protection. 1% say because it's fashionable. 1% say to avoid squinting and wrinkles. 97% say to secretly perv on chicks. Cause when you're cool, the sun shines all the time. Vuarnet. read more

I bought a pair of Chanel sunglasses 8 months ago for $450 and the chanel label fell off the arm of the sunglasses. No scratches anywhere on the lenses, the glasses were in perfect condition. The store refused to let me exchange/return the sunglasses. If they sold them to me, and I have proof of purchase, they should take the defective sunglasses back. PERIOD! read more

I super duuper dislike the service i received from one of the elder guy associates here on 09/22/2012. I came in here to browse and hopefully purchase, and there were a few ladies in the store too. FYI: there is a difference between suggestive retail selling and suggestive retail selling with an added punch to the gut borderline scrutinizing faces. I overheard the sales rep tell one of the ladies.. "You can't pull that off. your nose is too big". SERIOUSLY??? And there i was, trying on some oversized square sunglasses. He suggests i do Aviator..and hands me a CIRCLE shaped eye frame. I said politely.. "oh, i don't do Aviators..I'm looking more into oversized".... F*cking man says... "You can't do oversized. your face is already round and your nose won't look good in it..." Uhmmm.. And you think a person with a round face will look good with a round frame??? I've never in my life read that...NOR experienced that in the fashion world. Let me educate you f*cker. For ladies with round faces, they need to add an edge to their face ....so a rectangular frame or even a cat eye will pull away focus on the round shaped face. For ladies with an edged face...suggest a round frame so their face don't look too Square and lego-like. Manager of this store, do extra training to your staff....and re-consider this guy's position. he is not polite. and seriously? selling to high end customers by being rude? let's see how awesome your sales are. I was ready to splurge. too bad..not with that sales rep. read more

Thursday 5/4/17 12:15pm .....just got out of the store and they where not helpful and I kept trying on these one pair of Michael Kors glasses because I really liked them but I wasn't in love so I wasn't sure if I should get them for my vacation or not coming up. I was taking a few photos to send to my friends on snap chat to see there opinions but I really wanted a opinion from the workers, but no omg the loads of stares I got from the workers there they kept giving me dirty looks the whole time While i was taking photos and trying them on they where just rude and I felt so uncomfortable....Also if an American lady walked in they would ask how are you let me help u and smile and compliment them. Idk if it was a racial thing or based on how u dress but I never felt so uncomfortable in my life. read more

Sunglass Hut - Here's one of the ladies staring in my soul creeping and mugging me! - Sunglasses Near Me - Palo Alto, California

The store is larger than most Sunglass Huts and the selection is huge, but why 1 star? My girlfriend recently bought a pair of Ray-Bans from here last week. The lady that helped us was VERY rude. I know people have bad days and nobody can be nice all the time at work, but seriously, this lady was RUDE. She tugged and tore at the tag to get it off, later we found out she actually bent the frame a bit. Why not just use a pair of scissors to cut it off? Then she accidentally dropped the sunglasses and it landed on its lense. She didn't even say sorry or anything. We politely asked if she could get us another pair. She angrily told us the sunglasses are fine and said she'll just clean it for us, the whole time giving us the pissiest face we ever seen. We ended up getting it since it was the only pair the store had. We heard her talk behind our backs when we were walking out the store. We ended up exchanging it at another Sunglass Hut. This is probably the worst customer service I've encountered so far. read more

Yes this store has a large collection of designer sunglasses. But I don't think they are authentic. I went there and was almost gonna buy a pair of Gucci. Then I asked for a new pair from stock. The guy pulled out a PLASTIC BAG of glasses that are stacked together. And there were fine scratches on the glasses. At this point I just have to think that they are replicas. And yes they cost as much as a real one. This is ILLEGAL! I told him I don't want it any more. Him: don't come back. Of course I'm not coming back to you jerks. read more

This Sunglass Hut store location in Stanford Shopping Center is SOOOOOOOOO much better than the downtown Palo Alto one on University Avenue. It is bigger than the Stanford store and seems to have more selection. The Stanford store also has more knowledgeable and helpful employees. There is also parking here, unlike in downtown PA. The Stanford store helped me in the following saga: I have been to the downtown Palo Alto store on University Avenue THREE (3) times on three (3) different days on three (3) different weeks to try to return the SAME PAIR of sunglasses from the website. Each time, store employee "Kelly" (the tall, young, bottle-blonde with the tight-fitting dresses) looked me in the eyes and told me that the store's computer system was down and thus I was unable to return my sunglasses to that store. Kelly told me I should go to another store to do my return. In fact, the last time I saw Kelly, she picked up the phone, pretended to call the Sunglass Hut store in Stanford Shopping Center to confirm that its computer system was not down and that I could return my sunglasses there right then. I immediately drove over to Stanford Shopping Center and went to the Sunglass Hut store. When I told them what happened, I discovered that Kelly did not, in fact, call their store 5 minutes earlier and was LYING TO ME ALL 3 TIMES. She did this because she did not want my return to detract from her total sales figures/numbers. I could not believe Kelly would do this to me THREE (3) different days. Apparently, this is an ongoing problem with Kelly and other Sunglass Hut employees in other locations have caught on to her scheme. The Stanford store did its job and processed my online return, like Kelly SHOULD have done. Kelly, DO YOUR JOB. STOP LYING and SCHEMING. You have cost me countless hours, gasoline, and frustration. You are a lying, dishonest, trashy loser. I find it extremely offensive and disrespectful that an employee of a reputable business would behave in such a reprehensible manner. It makes Sunglass Hut look really bad as a company. Ever heard of training and ethics? Hopefully the regional manager or some level of management can put a stop to this embarrassing behavior. read more

Thanks to Josue who was able to fix my sunglasses the day before my trip! I could not find the correct size screws for the arms of my Ray Bans. He not only repaired it, he also cleaned my glasses as well (and it definitely needed it). Though there was no charge I did make a donation to One Sight. Thanks again! read more

I came into this store having no idea what I was looking for. I just wanted a nice pair of sunglasses. The young man on the floor was so helpful. He told me what shapes would look good on me. What colors suited my skin tone, etc. I left with a BEAUTIFUL pair of Versace shades that I look fantastic in. I couldn't be happier with the experience and the product. read more

The selection was relatively large for the select mid-range trendy brands that they carry. However, the service at this store is atrocious. I went on a Wednesday evening and the salesman was totally snobby and disinterested and spent about five minutes on the phone with someone else while I was waiting to purchase my Ray Bans. It was so frustrating that I almost didn't want to buy the sunglasses. But, I mean, I did want them. read more

What's the point of buying something at the store if products with manufacturers defects need to be returned directly to the manufacturer? If I wanted to deal with the manufacturer, I'd buy direct or from Amazon at the minimum. If I spend $190 on a pair of sunglasses, I deserve $190 service. Amazon sells these exact sunglasses for $129 but I don't buy from them because I want the extra customer service. Oh and good luck with the customer service number they give you if you do decide to send them back. Been on hold for 30 mins and counting... read more

The store manager at this store tried to swap the non-polaroid sunglass (which I selected to purchase) with a polaroid one and tried to charge me extra. read more