Wanted to give a quick shout out to Nelly & Priscilla who work at this store and provide the most…read moreamazing customer service. They're both extremely sweet, thorough, professional, and genuinely interested in helping you picking the right kind of glasses. I really enjoyed connecting with them while picking up a pair of Raybans. Thank you Nelly & Priscilla for being so awesome!

We were walking around Victoria Gardens after eating gelato and wondered into Sunglass Hut, mainly…read morebecause I wanted to see the new Ray Ban Meta Displays. Walked in around 7 in the evening and was greeted by Verron who informed us that the only place that carries the new Ray Ban Meta Displays was Best Buy and you have to be fitted for it, you can't just walk in and buy a pair. In the meantime, we got to see the Oakley Meta's and the frames weren't as bad as I thought they would be. I was imagining the Oakley Meta Collab would be all face shields with chromatic iridescent lenses, but only one pair was like that and it wasn't in store. We started trying on different pairs of glasses to just to get a feel for what works and also what the latest styles were in frames. I was shocked at how many Ray Ban frames were literal throwbacks to the late 90's frames. We asked Verron what his picks were for stylish frames and he opened the vault door and lead us down to the super opulent V.I.P. show room. Well actually, he opened one of the mirrored walls, but it felt like we were having a V.I.P experience because he started opening random drawers and doors and pulling out different frames that were super stylish and that we had no idea about. We had the best time trying on frames with Verron and would DEFINITELY come back and seek him out for advice, but the store was closing so we had to end our fun hunt for the most fashionable glasses. If you're looking for something that fits you, go ask Verron to pull glasses for you and don't do it by yourself. You'll pick ugly glasses if you do.

Customer service was fantastic. I came into Quay in hopes that they could make an adjustment on my…read moresunglasses. She did a fantastic job. They are wearable once more. She offered me a discount for a replacement pair if I opted to buy a new pair too. She also gave me a spare sunglass case which is more travel friendly. Thank you so much Quay Rancho Cucamonga!

I want to thank Tatiana!! She was very friendly kind and provided great customer service. She…read morehelped me find a selection of glasses for my mother in law me and my husband. Thank you so much !!

We were looking to buy the meta vanguards. Sergio was so helpful and didn't make us feel rushed to…read moremake the big purchase. Unfortunately we didn't buy that day. We researched more about them and came back to deal with Sergio. He wasn't in any time we came in. All I can say is the customer service was HORRIBLE! These employees were down right rude. I literally was asking a question when the female just walked away from me! But thankfully Bestbuy took mine business with no problems. Love my meta vanguards

We shop here very often and would consider ourselves loyal customers, but have ever yet to post a…read morereview. Today, we received great service from Michael. We went in to exchange a pair of sunglasses and he heard our needs and offered the perfect suggestions for us, even pulling items from the back to fit our needs. Absolutely went above and beyond. Thank you Michael! Oakley is lucky to have you on their team!!

We've been fans of Warby Parker from our time in AZ…read more The variety seems better than most retailers. Our Rep/Technician James was super helpful and friendly. We actually drove 35+ miles to get new glasses and we weren't disappointed. Yes, you read that correctly. They're that good. They even mail your glasses to you Free-Of-Charge. Nice!

Irving and AJ are the best. They both have been very helpful and friendly the multiple times that…read morewe've been there for my son and husband. Great customer service. Highly recommend.

DO NOT SHOP HERE! I returned a pair of Tiffany Glasses and was given store "credit" on a piece of…read morepaper which was not honored when I came into the store!!!!! This company is horribly ran! The owner is a miserable person!!!!!!! The quality of luggage is cheap and overpriced..... and sunglasses are overpriced!!!

Don't purchase from this place. They would tell you their return policy is fifteen days, but once…read moreyou try to make a return, they'll tell you it's "exchange" only.

I've been going to LensCrafters for years, even back when they were at the old location, and I have…read moreto say, the new location is such an upgrade! It's really nice, modern, and welcoming. I really needed prescription sunglasses, especially with how insanely hot the summers have been. Protecting your eyes is so important, especially as we get older, so I figured it was time to finally get a good pair. They accept my EyeMed insurance, which was a huge plus. I called on a Sunday and was able to get an appointment for the very next day. The tech was nice and attentive who did the initial eye exams. Then I was seen by Dr. Uy. was incredibly kind and knowledgeable. She didn't rush through my appointment at all and had such a great bedside manner. We even cracked a couple of jokes, which made the whole experience feel really comfortable. Jennifer, who helped me on the sales floor, was also AMAZING. She was hilarious and we had such a good time shopping for my glasses. Honestly, it felt like I had known her for years! I ended up going with Ray-Bans, and between my insurance and an additional discount Jennifer was able to apply, my prescription sunglasses came out to around $175. Honestly, not a bad deal at all! It only took 5 days to get them and everything's been good so far. Overall, I had such a great experience from start to finish. Everyone was friendly, helpful, and made what could have been a boring errand actually fun. I definitely recommend this LensCrafters, and I'm sure I'll be back.

staff is not friendly. when I called to ask questions they acted so snobby. I only went here…read morebecause my other LensCrafters was booked but I'd NEVER go again.

unprofessional, impolite, incompetent and unkind worker. I went for a simple fix of lens for a…read morerayban under warranty. She was not able to do it, she was aggressive and rude. It took another technician exactly one minute to fix it in another store. Simple loose screw. They should be ashamed to hire people like her

Went here to get my Guccis serviced, Al helped me out and got them all fixed up, bought a nice pair…read moreof burberrys while I was there, he even reminded me about discount codes that are emailed, will be back! Love this place!

Huge shoutout to Maritza, the store manager at Oakley Ontario Mills! She went above and beyond…read morehelping us exchange a pair of sunglasses we weren't fully happy with. She took the time to help us find the perfect replacement pair and made sure we got the best deal with all the latest promotions applied. Fantastic customer service--we'll definitely be back!

Buy online to avoid the hassle with returns with employee Andreas. The customer service from…read moreAndreas was unsatisfactory to say the least. Andreas was unprofessional when he chuckled in my face and said he wasn't going to accept my return. He said they were scratched and didn't even show me where they were scratched when I asked him to show me the scratches. It felt discriminatory, It wasn't a pleasant experience. I won't be returning. Buy online to avoid the hassle.