The service was exceptional. The vibe was low pressure even when I couldn't make up my mind.

I agreed with other reviews. They have a huge selections and the customer service is exceptional. I need my Rayban glasses repaired and the gentleman (sorry didn't get name) ordered the parts for me. When those came in, I went in and Hannah put in new parts. She was very courteous, efficient and pleasant. During the repair, he was interacting with other customers without missing a beat. While I was waiting, I got a chance to try new model Raybans. They have a wide selection indeed. I will be back. read more

One of my pair of sunglasses needed fixing, and I finally got around to coming here and getting repairs done. After inspecting my glasses, the customer service rep informed me that they needed to order the original part directly from Prada, and it would be about a 2 week wait. I was fine with that, so I had the order placed and paid right then and there. Two weeks later, I got a call, and came right back here. I dropped off my glasses for 15 minutes, and presto! My glasses were as good as new! In previous visits, I've mainly come here to get new glasses. They've always had exactly what I was looking for, and they've never disappointed me. Their locations here in the US are just as great as their locations in Polanco (CDMX). The price is comparable to the quality and the excellent customer service. I recommend em! read more

I came in already knowing I wanted two pairs, and honestly, that made the whole process so much smoother. I always recommend knowing what you like and dislike before coming in, instead of walking in blindsided. This location has a huge selection for both men and women, and if you can't find what you want here, there are two other locations in Del Amo. And Beatriz? TOTAL MVP!!! I asked for recommendations, told her my preferences, and she absolutely nailed it, SHE REALLY HOOKED ME UP!!! Her recommendation was so good I decided to get a third pair. Sadly, there was a small imperfection, so they couldn't sell me that exact pair, but I appreciated that they showed me exactly where the issue was (because I genuinely didn't notice it). That was the last one in stock... but then Anna came in clutch and brought the pair I wanted from another store! Beatriz and Anna -- you are seriously the BEST IN THE BIZZZ. I left with THREE pairs thanks to their buy one, get one 50% off promotion!! Photos soon to be posted!!! read more

Came here to purchase a new pair of glasses, the man here was pleasant but overwhelmed by the customer's questions. It appeared that most customers had arrived minutes apart as we all had a question or two to ask. They do carry a variety of Sunglasses from Gucci, Prada, Versace, RayBands, Oakleys, and more. Dinr be in a hurry if you come here as it does take time to find a good pair of Sunglasses. Unfortunately, I did not find anything that suits my taste. Nice store overall. read more

Sunglass Hut - Sunglasses Near Me - Torrance, California

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Ana was super helpful in helping me select my Rayban meta glasses! These glasses are super fun and cool to use.

WOW, I guess you gotta take a gander at the reviews for a place FIRST before you promise a wonderful employee a good review, lol! (Yikes!) Looking at the reviews here this location seems kinda crappy and I feel like the "odd man out", he he! Still... regardless of these reviews I received A1 treatment from a manager names WILLIAM!! A super fantastic guy, very sweet and he made my one return hassle free! My briliant husband bought a pair of Ray Bands that he already owns, lol! (Duh!) BUT I decided to keep my Prada shades, the second of the two purchases and I must say it made me sweat a little as it is my very FIRST expensive shade purchase....but I LOVE them! You know they almost cost as much as a X-box! (chin drop) And Granted....I like expensive things like my sound system and my Jordans. Still, not sure if buying expensive shades will become my "thing" as you can probably buy a knock off of many styles there for 20 or 30 bucks downtown. Also....I get compliments on my Jordans all the time! Will I get compliments on my "Prada" shades?? Will anyone even notice them?? Time will tell! Overall I am VERY happy with my purchase! And I solely bought them because I STILL LOVE the 90's, Euro BIG shades LOOK... and you cant find these SHIELD type of frames ANYWHERE! ( Trust me, I looked! ) Call me the bootleg Mariah Carey... BUT I am SINGLE HANDEDLY bringing BACK GIGANTIC, alien size sunglasses as BIG as my hair!! Lol! Like it or not haters! :P read more

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Kids selection of glasses are very limited. Wish this company would carry a more diverse selection of kids sunglasses in both design and prices. read more

Visited to look for a replacement of some Versace glasses I lost. I didn't find the replacement but I was given exceptional customer service by Jules. She had a warm approach, very patient and creative styling. read more

This store refuses to honor its own warranty. I have an invoice from 6/15/19 that states: "If your sunglasses are defective within 24 months of purchase, we'll replace them." The other day the frame of the sunglasses spit apart while I was wearing them and one of the lenses dropped to the ground and shattered. Sunglass Hut Torrance insists this is "normal wear and tear" and also falsely claims that the "24 month" warranty stated clearly on my invoice is a 12 month warranty and that the words "we'll replace them" means "we will pay half the cost of a new pair." So never shop at this store if you have any expectation that they will honor their warranty. read more

Sunglass Hut - Sunglasses Near Me - Torrance, California

I was returning an item I purchased online and the female employee with glasses behind the register was extremely rude and unproffesional. I wouldnt answer my questions. I just left. would avoid this store any cost. read more

Its pretty annoying when the hours listed are not correct. Twice I've come here now, and both times were not open by 11. Waste of my time.

Assistant store manager Paris was extremely rude and lacked customer service skills. She refused to return my sunglasses even though I was within the stores 30 day return policy. I believe she refused the return because I purchased from another Sunglass Hut. Don't buy sunglasses from this company as they will try to examine the Sunglasses for any flaw and create their own policy on the spot. read more

I hate to leave bad reviews but after seeing so many poor reviews here from the past, I thought it would only be right to say their customer service hasn't improved at all! Not everyone who works here has been difficult but whoever took my return didn't seem to care and had to go to another location to get things sorted out. Didnt put the effort and wrote me a phone number to call with a carefree and condescending tone... What's the owner doing? read more

I just feel this place isn't well manage. I saw some Oakley glasses with a price tag of 110 the sales associate told me " oh no that's not the price" and rang them up and told me they were 140'..I just feel if an item has a price tag of that price they should honor it. read more

Scammers!!! Sunglass hut inside Del Amo Mall...Stay away from this place. I bought a 200$ sunglass and when I tried to return it unused within 2 weeks they found a very small scratch and refuse to give me a refund. When they sell the glass they just clean it and give it to you and don't check for scratches. When you return it they will put the glass under a microscope and will find something so they can refuse the refund.. For sure these people who work there are SCAMMERS because the glass was never used after purchase..sunglass hut customer service is the worse. You can't reach them by phone and they don't reply to your email.. read more

So i bought a pair of Ray Bans , same as previous poster that i didnt clearly inspect for scratches or blemishes returned UNUSED after the weekend, Veronica comes to check and states its been scratched and sounded like a rehearsed line ( or they gave me a demo item in the first place ) , i said r u seriously giving me a hard time? .i took pictures of her inspecting the glasses claiming scratches were there but i couldnt see. offered 50 refund only(not even specified in receipt) i said NO WAY, unfotunately i left my glasses with her in my pure disgust and kept my receipt. i proceeded to contact my card issuer to dispute their business practice of defrauding genuine customers. sad to say i lost the dispute bec bank asked for proof of return(?? thats my point! i couldnt accept a 50% bec i NEVER used it and wasnt even dropped!! until that condescending and rude Veronica lady claimed its scratched. now bank took out my USD 272.74 and believed their lie. i'm furious that store blatantly lied to my face as well as to the bank claiming i NEVER returned it? the NERVE of this manager .! even though i had pic of that lying store mngr inspecting my glasses for return as evidence but bank said its not sufficient proof to get my full credit back . Hope people read my experience so that store bankrupts itself soon . I will try to go back there and "claim" my "unreturned glasses" see if they give me another round of the Lying game... read more

Sunglass Hut - claims she found 5 scratches in a mater of 15 seconds?? - Sunglasses Near Me - Torrance, California

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I believe it is just the Customer Service of Sunglass Hut that is poor. I'm sure their products are great for the price. We went into this Sunglass Hut to simply purchase a $50 gift card. We walked out with no gift card but the associate said that they "lost" the transaction and the $50 was never loaded onto a card. The bank did indeed charge the account for the $50.00 transaction but they were unable to give a gift card at the time. Something as simple as a gift card turned into this huge ordeal where we have to go in several times and talk to several different people, just to get the original $50 back. It is extremely ridiculous that their corporate office called to say "come in with your receipt at any time and we will gladly refund your money whenever." When in actuality there is a specific manager that needs to do it, at a certain time, on a certain day. I am struggling to understand why this gift card was purchased on the 19th and here we are in 2018, still with no credit back. Not to rub salt on any wound, but the 20% off coupon that expired on Christmas won't do me any good as I just really want my original $50 back. I believe there are other ways that this situation could have been handled, including the manager not running away to the back to avoid the problem, which is ultimately why I would never give my business here and why I feel as though they deserve a 0/5 stars but default to a 1. read more

Horrible inventory management, good customer service. Bought a 300+ Prada sunglass here, I asked the lady if I could get the one that is not open instead of the one in shelf display. Sales rep. Replied that they no longer have another one in stock. I said ok fine, left without a hassle. Couple of hours later, I noticed that the sunglasses has been badly scratched around the frame, the fit was loose and the signature mark was damaged. So I came back and told the rep if I could exchange the product or if I could go to a diff. location to switch a newer pair, which I did. I went to Southbay Galleria, and they have better choices. The lady that works there is very nice, she immediately exchange it for a better pair of sunglass bec. the one I got was defected. There is a huge difference between the quality of service and product. Lesson: If you want high end sunglasses do not come here! If they no longer have enough back stock product, they will sell defective once from the shelf. read more

I had a very positive experience with this location, and would definitely return. The store is actually much bigger than it appears from the outside, and their selection is full of new models from their top brands. You'll likely see the newest frames from their website, which is great if you like to browse a bit online before going to the store to shop in person. The customer service is impeccable - courteous and helpful, without being clingy or fake. Ignacio was really knowledgeable about the items in stock, and I felt free to browse and try on as many pairs as I liked without feeling rushed. I noticed he was just as polite to people "just looking" as he was with customers buying multiple pairs of sunglasses. Also, I appreciated that he took the time to thoroughly polish my new sunglasses and let me choose my own case at checkout, even though it was late and near closing time. Highly recommend this location for all your sunglass needs! The Macy's locations also have great service, but a smaller selection. read more

I've been waiting to cool down before writing this review because I thought that after a while, I would realize that my treatment at this place wasn't as bas as I had thought. it's been a month and a half and I'm still fuming. Veronica is the manager and she is the most disrespectful and rude person that I have ever come into contact with. Once she has your money, you turn into the enemy. Unless your the fella that she was flirting with while I waited and waited. You can find every pair that they sell here on the internet for half price, so go ahead and go there so you can see them in person. try on a bunch of pairs, get your fingerprints all over them, then jump on amazon and save 50%. soon this place will be out of business and she will be out of a job. justice. read more

I went to a few different places in the mall to shop for a good pair of shades before i came here today. Not only did i find a pair that i liked, i also purchased it (a nice pair of versace glasses with polorized lenses.) Sometimes i can be a very picky shopper and today happened to be one of those days. The person that helped us was KATELYN and she was very helpful, professional, and had AWESOME customer service. If ur looking to get some shades ask for her for some help. read more

Super friendly service, walked in right at closing and they were happy to help. Good selection. Got a discount too! Cute little location on the outdoor portion of the del Amo mall. read more

Months later the store manager called me and offered a full refund. I went to the store and the woman said she didn't know anything about it, so they had to call the store manager and confirm. Eventually, after some hassle, it was resolved. read more

At Sunglass Hut with manager Veronica and she will not honor our return with a valid receipt within 90 days. Veronica is telling us that the company policy changed without notice and will not honor the return. She has a bad attitude and will not assist us telling us to go to another store. Horrible customer service. Never ever buy anything here. They will not holier their policy and do not stand by their product. You will regret shopping here. read more

What a joke. I went in there to buy polarize sunglasses, and the woman who is helping me told me that did not have any. The manager came up and insisted that they were polarized and the woman behind the counter kept telling her they were not. Never ever will I go there again. read more

I walked into sunglasses hut to have a nose pad replaced on my Gucci glasses I bought there and both of the sales people couldn't be bothered and refused to do the repair which is so ridiculous because I've had them replaced there before by just another girl who replaced it in 5 minutes with a smile. I will never shop there again and will tell my clients and friends. read more

Horrible customer service! I was assisted by a lady named Veronica and she didn't wanna do the return for me! She was so rude and she made me wait for like 20 minutes for nothing! I am never gonna buy anything from this store ever again!!! read more

Very bad customer service. I bought a sunglass from the their display selves and didn't notice there a scratch on it. When I come for return, the manager let's me wait for 20 mins and doesn't allow me to return that pair of glass. They said only accept warranty but I have to pay 50% for the price. They just tried to make money from you. read more

They have open case sales so even if the glasses are scratched they will not take any discounts off for that item.

Be careful shopping here. Make sure whatever you purchase has absolutely no scratches/blemishes. I purchased glasses here that were scratched before I bought them and the manager wouldn't let me refund them. read more

I collect Oakley sunglasses so when I need a new pair I always go to this store. They basically know when I walk in there. There always so nice and we chat while I browse. They don't pressure you or even try to up sell you on extra stuff, I had to ask them which I per fer. They are very knowledgeable as well, some stores you go in and they don't seem to know anything about anything. This is my favorite store location, absolutely. read more

They will rub your glasses for 10 minutes to make a scratch appear in your lenses so they don't have to take them back. I never wore the sunglasses I tried to return but now I'm stuck with them because of this. read more

Horrible customer service. There is an employee there named Porsha who does not do returns. She will tell you that her system is down for returns and that she has a trouble ticket put in. She will direct you to go to an alternate sunglass hut because she does not want to loose commission for the return. This is unethical. I have contacted Sunglass Corp office and her district manager In regards to this matter. She is also very rude and has no manners. read more

The selection at this location is bomb-bastic it's well kept and the associate that helped me pick out my new polarized Persol's was really attentive. That girl knew everything about the brand, offered to fit my glass for me and even cleaned the glasses I already owned (rayban wayfarers). Seriously best service at a sunglass shop imaginable. read more

I went to this sun-glass hut and was having a hard time deciding on a pair, the worker was very patient and helpful. He said I should try a pair out for a few days and if I'm not satisfied I can exchange or return it, even in New York where I was headed so I tried it but didn't quite like it. When I got to New York I realized I had left my receipt in California so I held on to the glasses until I got back, about a week later. I went to the same store with the glasses, receipt and original packaging but the woman (store manager) said it doesn't match. on the receipt it said I had bought the exact pair of RayBan's but in mat black and the glasses I was actually returning was shiny. so I told her I'm sorry you guys made a mistake now what can I do? and she said "Nothing" so I pretty much got stuck with a $200 pair of sunglasses that I don't like because they made a mistake while tagging they're sunglasses. and I couldn't even speak to anyone because she is the store manager. And she had the audacity to look and talk to me like I was some sort of scammer. in conclusion Sun-glass-hut is great this store is OK, the manager is a B so if you are thinking of shopping at Sun-glass hut don't go to this one. read more