Glasses broke a week due to a manufacturing error, not knocking the quality, it happens. Emailed them, was told to come in for an inspection & repair. They were beyond repair & a new set of frames was switched out w lens & notepad adjustment by the helpful associate, Angelica. An easy & fast service interaction. Glasses holding up great, I reccomend the glass upgrade when purchasing. Thanks Angelica! read more

Ivan did a great job helping us out. Quick and hospitable. I was able to get my nose rest for my glasses repaired with a better one within a couple minutes. Very glad to have come here to get my glasses repaired read more

Ordered from Stoggles.com, paid for 1-4 day shipping & haven't received it still after 7 days. I need eyeglass for next work. So I went to JINS. Easy peasy! I went in today & picked Jins bcuz you can get it in an hour or two, which I needed for work the next day. Angelica waited till I picked the eyeglasses I want & helped me thru the selection. I needed a transition lense (+$300) & she said I can pick it up in 30 mins. Got it in less than hour! read more

Ivan was very helpful when asking for glasses repair. Got done quick and came out perfect. read more

Came in to have my JINS glasses re-adjusted because they've gotten loose and I remembered them telling me that I could come in anytime to have the glasses readjusted whenever. Ivan helped me re-adjust them when I came by. He even cleaned up my glasses along with the readjustment. My glasses came back looking like new. :) Thanks! read more

It's my first time ordering prescription glasses at J!NS. I came on a Saturday afternoon and tried some of their sample displays, until I found my preferred Wellington frame. To order your glasses onsite, you're prompted to scan the product's QR code and I opted for consultation with the staff on duty. After submitting my pre-order, I was added on the queue. Anthony called my name in less than 2 minutes and he was extremely helpful, professional and transparent. I carefully showed my signed prescription from my optometrist and he accurately added them to my order. He assisted me in choosing the correct lenses, so I opted for the Made in Japan coated lenses for an additional charge. I kindly asked Anthony for the estimated pick up date and he said my glasses would be ready within 2 weeks. I paid for my glasses and thanked him for his assistance. Two weeks later, I received a call from Michelle. She informed me that my glasses are ready for pick up. at the store. When I arrived at the store, Michelle kindly assisted me in the swift pick up process. She made sure that my glasses fit me well and thoroughly explained the warranty policy. Props to Michelle and Anthony for assisting me in the ordering and pick up process at J!NS. I really love my new glasses and you might find your new pair here! read more

JINS - Del Amo - Eyewear & Opticians Near Me - Torrance, California

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Got my new glasses and they are so comfy and light. Maegan adjusted the nose bridge evenly, amazing service!

Kevin helped me within minutes of me walking into the store! He inputted my prescription right away and helped me decide on my final frame. There are so many great options, one line being the air/light frames which were exactly what I was looking for. Stylish and comfortable. I paid $270 total, really great price for my prescription that includes a prism that I typically pay extra for and their signature invisible lense. So excited to get my glasses in the mail! read more

I literally run to this place right after my optometry visits because they're just that good!! I never mind the drive because I know they never disappoint and I always leave happy. The team is just so friendly and helpful. Kevin and Alec are the best, I've been coming here for the last at least 5 years and it's always the best experience, not to mention the top tier quality. I recommend JINS to all my friends and family, it's definitely worth the drive not only based on the variety, value, and availability but just the ease of a process that's otherwise annoying compared to your traditional optometrists visit. You couldn't get a faster turnaround for prescription glasses that YOU ACTUALLY LIKE if you tried!! read more

Angie was super helpful and did a full deep cleaning and free nose pad replacement on my glasses, even though I just came in to get them tightened! Love this location and will keep coming back here for sure :) read more

If you like being treated with disdain, this is the place for you! I was told repeatedly to go to Lens Crafters while waiting, so skip the trouble and just go there. I showed up over an hour early, with intake form already complete. I was told no one was available to see me earlier but I was fine with waiting because truly my appointment wasn't for an hour. Walked around the mall for a bit, and came back 16 minutes early only to be told the person doing the exam took a late lunch and my appointment wouldn't be until 2:30. Fine but I asked about my husband's appointment, which was supposed to be at 3, only to be told at that moment that his might have to be cancelled. WTF. No notifications, no apologies. Don't bother with this place. They don't respect you or your time. read more

I stopped by to browse the new selection and ask about repairing my current frames. Kevin went above and beyond to help fix them, and I couldn't be happier with the experience. He was incredibly friendly, knowledgeable, and took the time to make sure everything was perfect. Outstanding customer service! Thank you, Kevin read more

I was surprised by the robust selections of glasses to try on as well as arrays of other services offered within the store. You can easily get the eye exam done without an appointment inside the store. How convenient!! The glasses of your choice can be created to take home from right within the store under 30 minutes. Just scan the QR code on the glasses stem label to begin the process. If you already have a glasses script on hand, it's an even faster process. The prices and cleanliness of the store was noteworthy. I really liked the Snoopy glasses collection. I want them in every variety! I'm looking forward to placing my order when I am back again in the area! read more

Wanted a new prescription and frames, walked in, it wasn't busy, was gnored, so I left...

Ivan helped me in a pinch to fix glasses that broke while at the mall. Great service and out in 5 minutes highly recommend

Ivan did such wonderful work for repairing two of my glasses. I w pair with a loose screw, and one with bendy hinges. Really solid work and feel just like new. read more

Kevin was very helpful! He adjusted my eyeglasses just right and did neat and kind service!! Just so as the service quality in Japan.

I had a fantastic experience at JINS! Ivan helped me out and was incredibly patient and empathetic while I tried on countless pairs until I finally found the perfect frames. He is also super chill, knowledgeable on specs and lens details. Highly recommend asking for him! read more

Came about an hour and a half early for my appointment and let the staff know, they said I would have to wait until my appointment time, which wasn't an issue. They suggested I go to LensCrafters instead of waiting. I said it wouldn't be a problem for me to come back at the proper time. Then came back about 20 minutes early and was told that the would be running half an hour behind and wouldn't likely be able to fit me in for my appointment, again suggesting I go to LensCrafters and pay to have my exam there and then come back for glasses. So yeah, come here if you want to be repeatedly told to go somewhere else and have the staff waste your time. read more

I had a pleasant experience at Jins! Came in looking for a new pair of prescription sunglasses and Rebecca helped me out with my order. She was very helpful and patient throughout the whole process because I wasn't aware of all of the different types of lenses I could choose from. I've been wearing them for a few weeks now and I'm super happy with her recommendations! read more

Ok first time ever going here an it was such an amazing experience!!! Shout to Kevin who made my experience so much more easier to helping me what glasses to get down but also being so incredibly sweet! I got my glasses in 30mins !! Literally i will be coming back for more ! Thank you kevin !!! Fsa and Hsa friendly read more

I was graciously helped by Ivan. My glasses lost a screw and I walked in and helped me. He was very professional, kind, and efficient. 5 star service. read more

Great service. Kevin helped us a lot! Very patient on explaining all the details. Their light-weight is amazing.

I went to Jins to look at the frames. This place has so many frames to choose from and especially for the Asian size face. I usually require nose pads and Jins has such a large selection to choose from which most places have a limited selection. Also, Kevin the Optician helped me and was very patient and answered all my questions. Everyone who worked at Jins seems so friendly. read more

I came in to get prescription sunglasses, but I was overwhelmed with their wide selection of shapes and styles. Luckily, Angie suggested a couple quality glasses that fit my preferences and price range. She even walked me through the different shade colors and tints they offer, which I thought was amazing. With Angie's knowledgeable assistance, I can definitely recommend Jins for anyone who is considering fashionable and affordable eyewear! read more

Ivan was super helpful in my questions and customizing my glasses to my needs and attentive! Will return for any glasses needs

I had an exceptional experience at this eyewear store, thanks to Kevin, the sales associate. This is my second visit, and once again, he was incredibly attentive in helping me choose the perfect pair of glasses. His friendly demeanor made the process enjoyable, and he expertly recommended lenses that suited my needs perfectly. I highly recommend this store for anyone looking for great service and a fantastic selection of eyewear! read more

They are all friendly with custome...specially who help me the name is Ivanand the frames is all nice

Kassandra was the sweetest associate and helped me pick out the CUTEST pair of glasses. She was honest about what looked good on me, and had so much patience throughout the whole process. I couldn't be happier with my glasses. Thanks Kassandra! read more

I purchased some frames online that needed some slight adjustments. While I was in the area, I decided to stop into the storefront to see if I could get some assistance and was immediately greeted by Ivan. He was so friendly, patient, and took care of my issue in minutes. Thank you, Ivan, for the exceptional service! - A forever Jins customer read more

I visited the JINS store in the Del Amo shopping center to see if they could adjust my glasses, which were not fitting properly ever since I lost them, and they were returned to me. I originally purchased them at a JINS store in Japan. Anyway, I was able to get immediate service from Ivan. He adjusted them well. I'm very thankful. They were really messed up before. Ivan said it was like someone sat on them, and I couldn't agree more. Anyway, now they're great! read more

I'm super indecisive so Becca helped me by providing a bunch of options suitable for my face shape/style! I actually ended up choosing frames she suggested. Still waiting on the glasses (I opted for delivery), so I can't speak on that part yet, but the service was absolutely excellent :) thanks! read more

One of my favorite things about Jins is that they offer complementary deep cleaning sunglasses as long as they were purchased there. Angie was super sweet, friendly, and helpful during my visit. I really appreciate her great service. Thank you again Angie! read more

Kevinnnnnnnnnn!!!!! He was so helpful, he spent hours with us, so patient, no push, lots of try ons to make sure, we won't regret it. Ask for him, he will love to help you. I want you to guys have same or better experience with him than I and my sister in law had. Thank yiu so much Kevin l, you made our day. read more

Beware. I purchased a pair of expensive progressive lenses here. After a few months the frame broke. They said they do not replace broken frames. I said I would purchase a new frame. They said it was discontinued. I asked them to fit the progressive lenses in a different frame. They said there are no other frames they will fit in. They offered me NO compensation. I spent nearly $400 dollars on frames and progressive lenses that cannot be used . I found this to be unacceptable. I called the general customer service number and they said the same thing . Sorry we can't do anything. I would never recommend or use this company again. Poor quality products and terrible customer service. read more

Kevin was an exemplary force of customer service helpfulness. He not only inquired about if we had questions, but went the extra mile and promptly fixed an issue with my girlfriend's glasses that had been plaguing her for over 12 months within just 5 short minutes. Thanks to him and the JINS Del Amo team we will most definely be returning to JINS for all our eyewear needs. Give him a raise :) or promotion? Up to him! read more

Kevin was amazing! He took the time to adjust my glasses and made sure they fit comfortably and perfectly. His professionalism, patience, and attention to detail really stood out. Because of the excellent service Kevin provided, he's the reason I'll be coming back for all my future eyewear needs. Highly recommend asking for him if you visit! read more

I went to Jins to get an adjustment done on my glasses and was greeted and helped by Kevin. He was very kind and helpful. At my age, it's hard to find patient customer service people but he was so wonderful. He's a great asset to the brand and I'll only go back if he's there to help me get my next pair. read more

JINS is changing the way I want to get my glasses from now on. I walked in today thinking I'd order my glasses and would have them delivered to me in a week or so. However, I was able to try on a ton of frames and ultimately pick the one I liked best. From there, I walked up to the self-service kiosk to scan the QR code on the frames and answer some questions. My name was called shortly after and I discussed frame and lens options with a staff member. Since I have a pretty high prescription, I didn't think they'd have my prescription in store--but they did! So in a short 30 minutes, my frames would be ready to take home with me. After a quick walk around the mall, I came back to the store and headed for the lockers. I scanned the QR code from my receipt, and one of the little doors popped open revealing my glasses in their nifty JINS black case. Prices are affordable as their basic lenses are included in the price on the tag. The only thing I wish is that they had is a wider range of prescriptions for the 1.74 index lenses. I had to choose between the basic 1.67 or their ultra thin lenses (1.76) which cost an additional $350-$450 (eek!). Whereas, if they had my prescription, I could have gotten the 1.74 index lenses without an additional cost. Aside from this, JINS really hits this out of the park. I was very impressed by how quick and easy the whole process was from start to finish. Also, as a low bridge frame wearer who often wore frames that were ill-fitting, I especially appreciate the many options for low bridge frames! read more

Stopped by to pick out a pair of sunglasses and had a great experience. Rebecca helped me narrow down my decision to a frame+lens combo that I really like and made the overall process very smooth. Definitely will come again to pick out my daily glasses as well! read more