Just want to give a shout-out to Ms Tyesha at the front desk…read more She was amazing with our group reservation - professional, efficient, and super friendly. Despite the group's size, she made everything seamless and stress-free - anticipating needs, staying organized, and going above and beyond during our stay. Her positive vibes and proactive customer service are stand-out. This is the sort of person you want to see in management. Thank you, Tyesha!

we had 1 towel when we came when i went to ask for towels and wash clothes i was told they have to…read morefind us some when they brought them i had to ask for washcloths and got same response the comforters had cigarette burns in it no coffe pots in the room or in office

My family and I went on a weekend vacation near hopewell VA and we decided to book through…read moresuper.com for this hotel at best western for a 2 bedroom queen . we arrived there and we check in the room I was on the bed near the right by the wall and my husband the kiddos was on the bed by the ac unit. on Saturday night my elbow started to itch and I notice it swelled like welts and I'm like that's odd because in Jersey bugs isn't out yet . and when im out door in va bugs was not out or mosquitoa. so I noticed that after that a bright red spot occurs by my wrist and I showed my husband and he said that's a bite! and i never experienced bed bugs. we did not discover It was beg bugs at the time until my husband slept with me the second night and he woke up and with bites down his legs and arms and feet . we then made the determination we was bitten in our sleep. so we took pics of the proof. and called the hotel and spoke with Jesse. she was very unconcerned about out issues and basically told us that we should not have put a review up because it bad for reputation. my husaband and I spoke with Jesse and she was not concerned about the bed bugs but stated that she have people from the army base staying there that was good for business. So I took it upon myself and called back and spoke with Janet and she stated why I didn't tell the front desk upon check out and I told her I NEVER BEEN bitten by a bed bug or had this at any other hotel like the Hilton. so Janet and Jesse teams up and make a lie saying I said Indians was dirty ! I never mentioned that I told Janet that I didn't have good experience with the hotels ran by indian and she AGREED . And then go back and tell Jesse some lie! I'm unconcern about the lie but more concern how they handle customers that been bitten up badly by bed bugs . Initially Jesse said that the floor was shut down for months ! Super.com will not refund me and the hotel offer me 47 dollars . ROOM 208 have bed bugs ! Was there on March 8 and 9

Stopped here on the way to NC - this is our second stay here! Quite honestly this is the cleanest…read moreroom I've ever stayed in. When we asked they said they sterilized the rooms after each guest, don't rerent for 72 hours and then sterilize again for the next guest. Everything is absolutely spotless and in these COVID times this was #1 for us! Staff were friendly, everything works. The kitchenette includes a full size fridge freezer which was nice. And free WiFi doesn't hurt! We skipped the continental breakfast (there's a sign that options are limited, understandably, due to covid) for other options close by but we did partake last visit and it was fine!

We stayed 2 nights and this place was nice, it was very clean and we had gotten the handicap…read moreaccessible, king room with a lounge chair and another chair since we booked pretty late. (No issues! Glad we got a room!) The shower was nice, the bed had no "surprise guests", and the floors were cleaned nicely too! The only reason why I removed 1 star was because the room was on the ground level and you could hear "everyone and their mother" talking and some loud sounds and housekeeping talking pretty loud, which wasn't their fault since the housekeeping room was right across the door. (All the staff were amazing and kind! And the lady working the breakfast area was entertaining! haha ) but anyways, at some point I sneezed in our room and I heard someone yell bless you so...not sound proof or sealed walls/doors, etc. I believe the 2nd and 3rd floor were quieter. Not many people coming and going. Though, at some point this morning there was an awful smell coming into our room or something and it woke me up a handful of times but it was our last night there so I was ready to leave. It was so bad I ended up getting up really early and spraying some room spray in the room bc of how bad it was. (It only helped for a bit) Laundry room is located on 3rd floor and there is only 2 washers, and 2 driers. Washers took 44~ mins and drying took an hour. Both are $2.75 each, card only, tap to pay available. Our clothes were cleaned nice and perfectly dry! P.S: They also had dove products which has been my go to at almost every hotel! The coffee is freshly grounded and had plenty of creamer and half and half, and plenty of parking for a trailer towards the back! Which we are SO grateful for! P.P.S: A lot of blinds from the outside of the building in the rooms look broken and possibly need replaced if they want better reviews! Overall, a good stay!

My son was competing in a robotics competition at VSU over the weekend and we reserved a block of…read morerooms with other families. The staff were incredibly friendly and helpful. They allowed our group of students to congregate in the lobby while eating meals and enjoying each other's company. We are extremely grateful for their flexibility and hospitality. The rooms were clean and comfortable. We appreciated the provided Dove bathroom toiletry products. Overall, it was a very nice stay and reasonably priced with the additional discounts we received from FRC for reserving the block of rooms by the deadline.

Disgusting filthy and unmaintained. No customer service, you will be treated as if you are garbage.read more

Always at home when away from home at Stayover Suites Hopewell. Close to your friends and family…read morewithout imposing on their space. Usually a great short stay. Front desk are always friendly and helpful as well

Great location off of i-95 on our road trip. I forgot my tooth brush and they gave me a tooth brush…read moreand a little thing of toothpaste, which was great.

I picked this hotel because it had the best reviews in the area. The location was pretty quiet. A…read morecouple of food establishments around, but there just isn't much in this area. The room had the most horrific smell. Like perfume musk. Luckily, the window opened and after a few hours it began to disappate but by morning after closing the windows at night the smell was back. The second day the smell was still strong and opening the windows only helped so much. I needed to stay a couple extra nights but checked out and stayed somewhere else due to the smell. The room was also hot and the air conditioning didn't seem to function properly all the time. The hotel wasn't particularly clean. There was a weird film all over everything. The mirrors in the room had steaks on them as if someone wiped them down, but not sure with what because they just looked dirty. The dishwasher had splatter stains on the front and it just felt generally unclean. For the most part the hotel was quiet, but my room was right across from the elevator so there was that to contend with. On the plus side, the room was spacious, the TV and remote worked, the fridge was clean, and the shower water was hot. I won't return here because of the odor. But if weird smells don't bother you, go for it.

I came to Candlewood Suites with a husband newly diagnosed with terminal cancer and a 10 year old…read morecat. Cheryl, Jasmine and every member of the staff here have gone above and beyond to make this nightmare of a time bearable. When you are away from home and need angels in human form, you will find them here. If this was just a normal vacation, I would recommend highly. The rooms are clean with good sound proofing, nice appliances and comfortable bedding. Within walking distance, there are plenty of fast food, as well as sit down restaurants, a food store, and department store.

I'd give them NO stars if I could. I booked directly on the hotels own site, not a discount site…read morefor an out of state trip with children. Front desk called at 7am the morning of the reservation and canceled while we were on the road, If you can afford that to happen to your trip, BOOK HERE!

Second review. Traveled to Virginia with my sons soccer team from California, and since day one ,…read morewe've had nothing but bad experiences, yesterday afternoon coach decided to order food for our kids as soon as the food was delivered,lady behind counter immediately stood up and told us we could not eat in lobby, keep in mind there are tables there where every day breakfast is served, so we asked if we could use tables by the pool, NOPE we could not use those either , at this point we ask where are we supposed to feed these kids, she then offers a separate room for a fee of $350 , are u kidding me to feed our kids!!! We've traveled all over with our team and this has been the only hotel to close the lobby on us decline us access to tables to sit and eat ,keep in mind there are over 15 families with our group who are paying good money to stay here you would think management would accommodate something for us, all In All just a bad experience here , hotel looks nothing like website says , under construction, noise all day , wish they would have mentioned that when we booked or put it on the website so at least you know what to expect when you arrive!! This has been the worse experience for all of us ! Beware !!!!!

First of all, Will at the front desk was so great! When my family rolled in after 1am needing…read moresomewhere to sleep after traveling all night, he was super professional in demeanor and appearance, as well as friendly and efficient. Our room was spacious, comfortable and very clean. Having hot breakfast was great- coffee and donut holes were especially tasty; having some potatoes available would have been perfect. Price was reasonable. Convenient to I295 and right next door to Wawa! Thanks for a great stay.

DO NOT STAY HERE! I flew in last night and made a…read morereservation here. It's the worst hotel I've ever stayed at!! I felt completely unsafe and had a man following me when I was going to my room.. luckily police were there handling an altercation but I felt safer having them near. Once I got to the room it immediately smelled like cigarettes although the website claims they're smoke free rooms. Room was very dirty and looked like someone punched the door. I felt so unsafe and added images of the door not even being properly closed!! IF YOU ARE A WOMAN OR TRAVELING ALONE DO NOT STAY HERE! I left that same night and I'm now at the Hilton across the way which I feel so much safer and it's definitely worth the money!!

Disgusting rooms. I requested a non-smoking, but it was definitely a smoker in this room... No…read moredoubt! The bedspread has holes, stains on all the furniture, one of the lights fixtures was broken, this room is disgusting.

I wish I could be nicer with this review cause the staff I've encountered is all very super nice…read moreand friendly . But god Danm this hotel is terrible . The smell alone is insane ! I have never smelled a smell like this entire hotel and it changes from floor to floor . It's like body Oder and heavy smoke but like somehow worse than when I describe it . The floors in the hall ways are absolutely filthy but the rooms arnt as bad at least mine isn't . Do yourself the favor and just skip this one

New lady manager is very rude and hateful. They sprayed enough roach poison on the carpets that my…read moredog suspiciously died .. They are authoritarians.. they make their own rules.. they snoop in your rooms when your not home. I spent 42,000 living their for nearly four years.. The new management is the problem. And remember, you are just a room number to them. I sincerely hope the lady in charge gets mental help.. And anger management..

This Hilton property has possibly been the best experience I have had at a Hilton property in…read moreyears. The staff was friendly, courteous and able to assist with parking and also making sure I was able to print out some forms that I needed at the last minute. The housekeeping staff was polite and left my room spotless-- It was really a pleasure to stay with you.

Nice hotel that you can tell was really renovated. However... i checked into room 215 on 11/24 in…read morethe evening and the room reeked of cigarettes. I tried to call down to the front desk a few times but it just kept ringing. Not surprising because that same clerk when i checked in was on her personal phone hiding in the back. The room had an old nasty roll of toilet tissue, bed smelled like cologne, a booger on the wall i had to stare at, and weird stains on the shower curtain. Housekeeping needs to step it up.