The Roots to Ends Salon is located in Jacaranda Square next to Donna's Jamaican restaurant in…read morePlantain, Florida. I've been going to this salon on and off for the past ten years and still remember when it was located previously at the Westfield Mall (now Broward Mall). Initially I made an appointment to get my Locs colored (highlighted tips)and retwisted. However, I changed my mind last minute and decided to have my hair dyed black instead. The initial pricing for a color service starts at $95. But when as soon as I sat down in the salon chair I used Yelp to Check In which to my surprise granted me a "20% off Cupon" for any salon service which I happily accepted My appointment was slated for 11am but because I like to arrive early for any type of appointment I was in the salon chair getting my hair color done at 10:30. The process of applying the color to my hair did not take long. But sitting in the chair to wait for the color to take to my hair did take a while. After sitting in the chair for about 45 minutes letting the color absorb in my hair it was time to have my hair washed. I will say that I did like the shampoo and conditioner that was used in my hair it smelled very nice and my hair felt moisturized. After the hair wash I sat under the wash I sat under the hooded dryer for about 30 to 40 minutes. Before leaving the salon I decided wanted to purchase the Twist and Loc gel that they usually use to retwist my hair. Upon checking out I was told that the gel would be $38. As it is a big jar of gel and I figured it will last me for a while. Before presenting my cupon I was told I would be charged $125 however since I had the cupon I was only charged $100. The total amount of my bill including the hair gel was $138. The pricing of the hair gel bothered me as the most I've ever paid for gel is about $20. So l looked up the brand online and found that they are only $16 each. I definitely take responsibility for not doing my research beforehand regarding the cost of the gel however, I will not be going to this salon again as the pricing is too high for the services provided. I cherish the memories that I have of going here in the past however, Roots to Ends is not the same salon it was ten years ago.

I went to the salon on September 25 and after being told by my "stylist" Jennifer I had some normal…read morecoloring damage but nothing major I had it colored .. dark on top and blonde on the bottom as well as a cut. When the she blew it out after everything, it looked great minus the enormous amounts of dye she left on my neck and around my face. Three days later, I went to blow dry it myself and hair filled my brush. That is when I ran my fingers through to discover the entire top layer of my hair had broken off. By broken off .. I mean my hair was literally 2 inches long! I was upset and should have complained right then and there. As the consumer, I admit that was my mistake. Last weekend I went for a deep (non keratin nor have I ever done keratin) conditioning to try and fix my hair with my normal salon (my stylist was back from maternity leave) In the meantime I have spent over 150 dollars on coconut oil, masks, shampoo and leave in sprays to repair. When I went to my stylist I was visibly upset and she told me, it doesn't matter it's been a month and this was not your fault, you need to go back. I returned to Roots to Ends last week (approx. 5 weeks later) and showed the Jennifer the VERY visible damage of the 3 inch layer I have all around the top of my head. She first tried to tell me that my hair was short on top to begin with. I provided her with my all one length hair photo of very healthy locks taken a week prior to her coloring my hair. She then offered to give me treatments but I explained (no offense) I lost trust with your establishment and do not feel comfortable having anything done here. I requested even a partial refund.. (I spent $300 on the color and cut) and she said because it had been so long she couldn't. I have worked in the business of customer service for many years. I understand the lag of time I waited. However, you could clearly see in person that I had not colored or cut it after my appointment with them. I also showed her a photo that was taken right after where once I zoomed in (after discovering the damage) you could see the breakage. I could not tell at the time because of the product that was put in my hair during the blow dry and wasn't visible unless you zoomed in on the photo. I have never had such a bad experience. My hair had very minor very normal coloring damage if any. My hair is now severely damaged and I have before and after photos to prove it. Waiting a few weeks to come in was my mistake but she knew at the time she damaged my hair and i don't feel like I was fairly treated. DO NOT, I REPEAT DO NOT GO TO THIS HAIR SALON. Unless sever damage and breakage is what your looking for.

Received basic manicure and pedicure as a gift via Groupon…read more Nail Technician was friendly, nail technician class certification received March 2021 The entire technique was a bit unorthodox and nothing I've ever experienced before in nearly 30 years A lot of the polishes on the wall were old or empty, they had roughly 12-16 choices of new colors but I could barley decide on one (Mani-No soaking of the hands, used cuticle remover gel then a thin scissors to remove little to no cuticles, no hand lotion/massage) (Pedi- barley soaked feet, no massage chair, legs were never touched, some sort of gel/lotion to remove dead skin was placed on bottom of feet then eventually a wooden stick to remove it, no real scrubbing of the bottom of the feet or hot towel wrap of feet/legs) No fans to dry in between several coats of polish No drying station only quick dry spray Religious music played for half of service and then 2021 top pop hits like Bieber etc (bring your own earbuds) The entire experience felt like a polish change experience. There's always room for improvement and I hope she/they will consider this constructive criticism to improve the experience for future customers.

I had a Groupon to try this for gel manicure and it was the worst gel manicure I have ever had! She…read moreabsolutely did not know what she was doing. Obviously the other clients for hair seemed happy. They need a qualified person to do nails she was NOT!

Wonderful service my hair looks so good! And it was easy and quick! Only took and hour for a…read morewash,blow dry and straighten. The total was $100 with tip

Noely is the BEST. She is the sweetest and always gets my hair perfect and bone straight. She's…read morealso the sweetest!

I'm honestly in disbelief. I paid $60 for this service and left with greasy, stiff hair and frizzy…read moreroots. It looked unfinished and poorly styled. What really made the experience worse was the comment that I "don't have Hispanic hair," as if that somehow justified the result. I've been to Dominican salons before that exceeded my expectations, so that explanation didn't make sense and felt unprofessional. For someone claiming 45 years of experience, this was by far the worst salon experience I've had. I tried to give her grace because she only had a couple of reviews, but I truly regret not waiting and going elsewhere. I could have done this at home -- and honestly, it would have turned out better

My friend told me about Rosy, she'd been going to her for months at the time and recommended. I…read moredecided to go in for my birthday going off pure faith in this place. Well it was amazing! I arrived at 9am when they open because i was aware that she only takes walk in appointments. So i made sure to be the first person there. The atmosphere was very clean, very girly and quiet. Rosy was very attentive asking me about what it was exactly that i wanted and how i maintained my hair so we could get the most out of my experience. I loved that she was actually invested in my hair unlike other salons in the area. Thankyou Rosy for making me feel so beautiful and confident for my birthday!!!!

60$ for a mediocre blow out and wash on medium length hair…read more But, they took me in super last minute!

Great salon , clean , friendly and professional staff! Cozy atmosphere, I always look forward…read morecoming here and get my beauty needs done

Came to the mall with my mom to shop! As I was passing by the salon, I saw someone getting a hair…read morecut and it looked nice! I walked inside and Roxy assisted me with my new hair cut! I decided to cut 4 inches and have long layers with a V shape. She first washed my hair and then began to cut! The value for this was $25. The package include shampoo and haircut. ***The salon is located inside the mall next to Macy's Men. Loved the end result and the service was great! Roxy was very friendly! Will be coming back again for my next hair cut!

The people were nice, but unfortunately the quality of the hair style and make were not. I had a…read morelot of hairs standing up and frizz which was even more noticeable outside in daylight and also because she didn't use conditioner in my hair. I always try to trust specialist but for an outdoor wedding in Miami, this was not a good start. The worse part was the make up, the artist made me wash my face after my hair was done with a scrub and placed a primer, but no serum or cream, just primer and the make up was very tight and dry on my skin. I was also trying to be nice and trust the artist but we were over my appointment time, to be ready for the wedding and I ended up being late to the wedding too. My appointment for a hair styling and make up was supposed to be 1-3pm and I have short hair and it took longer than that. Inside the salon the lights were dim, so maybe that is why the foundation was darker than my skin tone, I really don't know why, but it was and the eye lashes I brought were placed in an odd location and did not look natural or nice, they were above my lashes and outside you could see it looked like I have 4 sets of lashes and they had gaps in between. I never leave negative complaints or feedback, but I just have to be honest that the make up did not look good and it was embarrassing to have on. My parents and friends really urged me to say something and I went back to the salon to show pictures and say that unfortunately the quality of work was not good and I was very embarrassed and unsatisfied with the results to a blond haired manager. I also told them the ladies were nice, but for what I paid $181, I don't think it really looked like it and I had to redo my make up and fix my hair at home to reduce frizz. The manager took my name and number, but that I can see on my phone or voicemail, I do not have a message from them to follow up. Another note is that they made me arch my back and sit very uncomfortably for 1 hour reclined back in a chair that was not reclinable and that really bothered my back and neck.

I normally don't spend too much on my hair cuts, but it had been a long time and I thought I could…read moreuse a little more help than your average barbershop. I found this place on Groupon. The $32 package sounded like a really good deal so I ended up buying it without reading the details. Turns out it was meant for a women's hair cut. Thankfully Paulette was more than nice enough to honor the Groupon anyways. I've never been to a barber/salon where you have your own private room. I must admit it's pretty cool. Other places can become obnoxious having to deal with some of the people that go there. This was quite the opposite. It was actually really relaxing. Not a bad way to spend 30 minutes. The haircut came out looking exactly like I wanted, which is a first for me. Most other barbers give you their interpretation of the picture you show them as an example. This time I actually got what was in the picture!

Paulette is the best hair stylist /colorist ever! She has been my hair stylist for over 12 years,…read moreand she makes me beautiful every time. She is dedicated to her clients and treats us like family. Super knowledgeable and professional...I highly recommend Lopez Hair Creations to anyone looking for an artist and a gem of a person!

So I had reached for a hair extension and nail spa and four this location and was going in circles…read moreand I came to find out that the location has been closed It was truly a waste of time because I was trying to locate it the whole time FYI this place is no longer open. Don't go here

Amazing service, I have no complaints. My hair is on fleek and I got it done at an affordable price.read more