Excellent Service Department, very well-run dealership. They stand behind their work!read more

We've been storing and winterizing our boat with Custom boat for years. Everyone there is so great…read moreto deal with -- we especially love Ryan (even though he's a giants fan). Any issue we've encountered, even during the busy summer, they've always come through and kept our boat on the water. Loyal customer for life!

I would recommend finding a different company. Unfortunately, this company lost my trust, after…read moregoing here for over two decades. They abused my trust and faith and overlooked items in a service that were important to the safety of my bike, and my well being. During this process employees belittled me, patronized me, and more once I brought it to their attention the work was not completed in its entirety. I even unfortunately walked around a corner and was the topic of employees conversations saying mean things about me, simply because I "caught" them. What happened was I had my bike serviced and found out that the items I was paying for in the service (30hr service) were not actually being completed. Many items were marked done, and another shop discovered that they were not. Once I found this out, I reached out to KTM and found out this has been an ongoing issue with this shop and they set me up with another shop. They said they checked the brakes, but the brakes were rusty and failing, they said they replaced seals, but no seals were replaced, they said they repacked the exhaust, but this never occured, and much much more sadly. One of managers, Scott, attempted to salvage the relationship and convinced me to come back. He apologized for the work not being conducted and reassured me they would fix it and make it right. While they had my bike, I notified Scott that I simply needed the bike safe and that they didn't need to "save face", just to do the right thing. This comment I believe affected his ego. He responded with saying they would not do work for me in the future, while they still had my bike. I showed back up and my bike was outside, keys in it, no work done, and that was it. Very sad to see a company like this that has been entrusted by the community, revert to increasing their margins by skipping steps and assuming the average consumer would not notice. After the second incident I reached out to the general manager twice (Maya) and was never reached back out to. Given their unethical business practices, I would suggest utilizing a different company and hoping they have integrity compared to this company. Big let down for me and really bothersome.

This place is crazy. Walked in fully expecting to buy a new seadoo and they literally made the…read moreexperience so horrible we walked away and went elsewhere to buy. The sales team sucks. The service side is even worse. Every interaction with the people who work here is like pulling teeth. They act like it's such a miserable job interacting with costumers. Can't believe they are still in business. Don't recommend.

Second time going in today and they always have the exact part I'm looking for. Steve is the one…read morewho helped me.

Steve at Z-Marine has helped me with my boats for many years. I have him do service on my boats and…read morehe always treats me very fairly. He is very knowledgeable and it's nice to know you are speaking with the owner, he takes great pride in delivering excellent customer service. I just read a review from Issac N. from 2024 and it prompted me to write this review. I don't believe a word of his post, because I've dealt with Steve for over 25 years and can't imagine him treating a customer of potential customer poorly.

Stumble across one of their boat listing, and decide to reach out with interest. Best decision I…read moreever made. After looking at numerous boats that failed to live up to the listings and pictures, Marine Specialties listing surpassed what was expected. On top of that, Carlton's exceptional customer service was what really sold the boat...he stayed in touch the entire process, while having a chill no pressure approach. We drove up from Southern California and will make that drive again when we're ready for my next boat.

So happy they can get me get my boat un-winterized and ready for the summer! There price is great…read moreand it includes a check of all my boat systems to make sure the boat is in tip top shape before we head out to the lake!

tried to schedule a service appointment via both phone and online submission and couldn't even get…read morea response. all the negative reviews here are not surprising...

I bought a used boat from Reno and towed All the way back to California to find out it has a leaky…read moretire and cracked brake hoses. Sale reps aren't knowledgeable and boat even left dirty. I came fro out if state so I wasn't gonna comply and have to wait even longer. I wanted to get far away and to never look back.

I had Ultimate put another engine in my boat. This was no key turn engine. They had to take parts…read moreoff of my old engine and make them work on the new engine. ( it was a refurbished engine ). It was no easy task not to mention this new engine had closed cooling so there were all these new parts that the tech was going to have to figure out where to fasten since the boat was not designed for it. They did an AWESOME job. My old engine had a red carbon fiber cowling and the new one had an ugly black one. I didn't ask him to put the old one on the new one, all I said in passing was " man I really love the old red cowling so much better". When I got the boat back they had figured out how to fasten the old cowling on the new and had made custom cut outs so that it would fit and it looks awesome. The boat was super clean when I got it back and all the new parts were bolted on in perfect places and it was so professional looking. Bill and Bob and the other techs were great to work with. My family and I are really excited to be on the water this summer! Thanks Ultimate.

Stopped in because I saw a few Rivas in storage through the window. Always been a fan just had not…read moreseen one in person. Once inside I was greeted by a very kind gentleman named Nick. He was so happy to show me the different boats as well as their restoration facility. I bought a hat and a flag. It was the least I could do to support such a welcoming group of individuals. Looking forward to my next visit and learning more from these folks.

They have launched and serviced our two boats since 2012. I find them to be the most reliable…read moreboat mechanics on the lake. And nice people, too.

My engine overheated in Emerald Bay after sucking sand into my impeller. I made it out of the bay…read morebefore shutting her down. I called the Geico (US BOAT) insurance company for a tow and sat on hold for an hour - there I was drifting toward the rock cliffs - getting closer and closer - too deep to drop anchor, I was getting pretty nervous. (Oh! Geico Boat Insurance AIN'T Geico Auto - different culture - different everything - don't fall for it!) I called Captain John (Owner of The Lake Tahoe Boat Co.) - he answered his cell immediately and told me to drop anchor anyway to slow my drift toward the rocks. "I'll come and tow you in right now if you can't reach US Boat!" Well, Geico never answered so I called the number for emergency boat towing in the Tahoe keys and they came & towed me in. Here's a guy (Capt. John) who owns & operates several businesses - like all businesses, suffering labor shortages, and he personally offers to drive to the keys - get in his boat - and tow me home.... Very rare/exceptional customer focus - Daryl, Megan, and everyone at Lake Tahoe Boat Company are the best! Glad I met Capt John!

I just moved to Tahoe from San Francisco. I'm used to have a one stop boat shop for storage,…read moremaintenance, and parts. This place is great! I just brought my Mastercraft X80 there for trailer/dry storage. It's a steal at their price for monthly storage. I was able to get a bunch of boat add ons and some spare parts at a very reasonable price. Very centrally locates as well. A must check out place for your Mastercraft or boat!

Put on hold more than once for 18 minutes and never talked to anybody! Called back twice and both…read moretimes and before I could even get a word out was put on hold again! Will not ever do business with this company!

Not a matter of "If" but "when" this company goes out of business. Zero customer service, terrible…read moreknowledge of their products. Take your business online, don't waist your time trying to get help from this org.