Paid for a rental for my friends memorial ride last weekend 11/23. Was supposed to pick up the atv…read moreat 8:45am. We were there at 8:30am, waited until 9:15, no one showed up or answered calls or texts to see what was going on. Thanks for ruining the day. Will never recommend this shop to anyone.

Run far, far away! I…read morerented a KTM 890 from Nevada Adventure Rentals for a three day trip with some friends. We were clear that we weren't just cruising highways and would be doing some off-road riding. That was fine with them, these are adventure bikes after all. Well we ran into unexpected heavy rain, took a couple falls, and the bikes suffered some minor damage which we were bummed about but were willing to repair (broken mirror, clutch lever, dented hard panniers). I returned the bike, and they sent it to the shop to be fixed up. Two weeks later I was called and told they had just "discovered" something else wrong with the sub frame. Okay I thought, I didn't notice anything myself, but it's not a hard part to replace, how bad could it be? For the next two months, Barry, the apparently now behind-the-scenes owner let the bike sit in the shop with no follow up to me. I called and emailed a number times and it was clear they were in no hurry to get it back. They never knew the status of the bike and said they'd go check. The next thing I heard was a letter from the owner threatening to charge me nearly $16,000, including $12,000 for "loss of use" for every single day the bike was in the shop. That's right, he threatened to charge nearly double the value of the entire bike. When I responded that I was happy to pay for reasonable loss of use but that this seemed excessive, he didn't even respond himself, but had his lawyer send a demand letter explaining that under Nevada law "loss of use" does not have to be based on "notions of fairness, actual rental demand, or the resale value of the motorcycle" and that they could charge me based on whatever language they'd buried in the mountain of papers I'd signed at rental. They could literally let the bike sit in the shop for a year and charge me for 365 days "loss of use" with no recourse. Their paperwork also includes language claiming you will be responsible for legal fees regardless of the outcome of any litigation. It all seems incredibly well calculated to extort as much money as possible out of hapless renters. After this incident I went through their reviews and it's not hard to find other people with similar stories. It's clear this is a shady business built around shaking down the occasional customer to try to cash in on depreciated bikes. It's unfortunate that it's one of the only shops in Reno. Hope someone else opens an outfitter that isn't out to target and scam customers.

Their operations needs a kaizen event. Website and booking was easy. But close to tour time,…read morethings start to deteriorate. The booking email says to meet a Zephyr Cove Lodge 90 minutes before tour, but a text the day before moved it back by 45 minutes. Okay. I just assume we're hopping on the running bus in the parking lot, but someone comes out and says we need to check-in inside. Inside is chaotic. Do we need to get helmets here or the trailhead? Nobody seems to know. I'm thinking "ma'am this is YOUR show". A few helmets appears, then a few more. Plot twist, there's plenty at the trailhead. Then the bus driver rolls through the crowd barking to get aboard and he's leaving immediately. So we do - and without a greeting or headcount, we're off. Off to nowhere it seems. We roll through two resorts and take on zero additional passengers. How does this happen? How is scheduling so loose we're wasting time turning around at the Golden Nugget? Then we transfer to another bus. Some story about it having a more powerful motor. It look like an identical old school bus that's been fitted with new seats. It's not like we're off-roading to the trailhead, it's paved roads the whole way. Then why couldn't we just drive ourselves to the trailhead and save fussing with busses and save two hours? Anyway - once there - equipment is good, guide is good, scenery is outstanding. Just wish it wasn't such a hassle to get there.

SO much fun! Our guide was Avery, who was great! He made sure everyone stayed safe and took us to…read moresome spots with incredible views. We would definitely do this again!

Awesome and fun experience!! For a family of 4 the 1 hour Polaris RZR ride was perfect. Not too…read morelong, but long enough to experience off road riding. Staff was excellent explaining everything before we took off and the GPS trail monitor was great to stay on trial and make sure we did not miss the cool lookout point. Lots of pictures, videos and memories made, highly recommend!!

What an experience!!!! Adam was amazing from start to finish. From communication after booking to…read morethe orientation and getting us prepared for what we will see. We had wild horses running beside us!!! Definitely recommend if you are visiting the area. These Georgia Boys and Gals will be back!!

Absolutely amazing experience! William was so nice and knowledgeable-you know right away you're in…read moregood hands. The land is incredible, with so many trails and areas to explore. It's just so cool! The ATVs were excellent quality and really well cared for, which made the whole adventure an absolute blast. Thank you for an unforgettable day!

Had lots of fun! Easy to find, excellent vehicles, helmets and goggles - workers was very friendly…read moreand informative. We all had an awesome time celebrating my daughters birthday. Plenty of fun trails to keep us busy for 4 hours. December was a great time to do this. Check it out you will enjoy!

This was one of the coolest things we've ever done in Virginia City. Seen it all? You'll learn…read moresomething new. Seen nothing? You'll get to see the city from a different point of view, as well as learn a ton about the mining that was done way back when. Mining seemed boring until this tour, but this made it interesting. The views of the city were amazing as well. Highly recommend this tour for VC veterans and new comers.

It was great! Highly recommend. Gives you a chance to see some places that you may have only read…read moreabout. Take a cool look at some of the off road places around Virginia City. We would definitely do it again.

Well leave it to me and my friends for trying to go snowmobiling when there wasn't enough snow in…read morethe general Lake Tahoe area. Luckily we were directed to Scott at Explore! Sierra Touring Company to go ATV riding! We chose a 3 hour ATV tour, and had a blast! Beautiful views, terrain and an all around good time! Whether you're an experienced rider, or never been on an ATV before - they work with you and you will have a great time! The ATVs are well maintained and have enough power to have a blast, even while climbing up the mountain! They also can do team building and corporate events! So whether you have 5 or 50 people, they can accommodate your group! If there's enough snow, they can also do snowmobiling! I highly recommend them and especially Scott as a guide! I can't wait until he next time!

My 4 year old son and I had a blast renting snowmobiles. The staff was very friendly and made you…read morefeel at home. The owner Ken was very responsive via yelp and text. The two hour tour went through a very beautiful part of the sierras. My son sat in front of me and had a grab handle to hold on to. He had so much fun! He talked about the trip for the next two days. Highly recommend!

We had the best experience buying our new Opus 17 here. Mark Malcom was so helpful, showing us all…read moresorts or rvs until we decided exactly what we wanted. When we came up to pick it up he even got us a place to stay at the Atlantis. Scott in finance made everything very easy and explained all our options well. Justin was who did our walk around, and he was excellent at knowing all the little nuances of our rv. Super nice kid! We even got to meet the owner Austin and talk about snowboarding. All around a great experience with some really nice people. We love our new rv and couldn't recommend these people more!

You can't fault a dealer for bad RV manufacturing, but you can fault them when they say they fixed…read moreit, but in fact did nothing. Basically, if you're interested in the brands they are selling, then you can come here to buy an RV. Afterwords I'd just immediately find somewhere else for service, which sort of defeats the purpose but this place is the worst. They fixed none of the warranty issues in the first place and now we're outside our first year and they won't take responsibility for the additional issues caused by not fixing the warranty issues in the first place.