I recently had service done at Marlboro Tire and Automotive twice. My first experience was good…read more During the last week of April they replaced the starter on my 2021 Kia Telluride, and everything seemed fine at the time. However, when I picked the vehicle up, I noticed an issue with my parking sensor that had never happened prior to the service. I made another appointment to have that checked out along with several other issues I already knew needed attention -- a wheel bearing, a check engine light, and a transmission issue. I dropped the car off on Sunday, May 17th. They called me Monday and explained that the parking sensor issue was unrelated to the starter replacement, which I accepted. They also said the transmission issue would need to be handled by the dealership. The check engine light turned out to be caused by the evap vent valve being disconnected from the evap canister, and they reconnected it. Total cost was $160. I stopped by a little after 3 PM to pay and pick up the keys, but told them I would return later that evening to actually take the vehicle home. When I came back at 9:55 PM, the first thing I noticed was that the vehicle was unlocked because the mirrors were folded out. On my Telluride, the mirrors automatically fold in when the car is locked. When I opened the door, the dashboard was lit up and the radio was on. Once I sat down, I realized the vehicle was actually still running. My car's drive information automatically resets if the vehicle has been off for four hours. The dash showed the vehicle had been running for 9 hours and 30 minutes, had been driven 16.7 miles, and was averaging 4.5 MPG. I took a picture at 9:58 PM. Honestly, I wasn't even angry at first -- I was more shocked than anything and was actually laughing about it when I told my wife. Mistakes happen. The problem came the next morning when I returned to let them know what happened and showed them the picture. Instead of acknowledging the mistake, they immediately denied it and insisted there must have been some kind of malfunction because they "could not have made that mistake." I initially spoke with the two women behind the counter, but then a man came out from the office and asked what I wanted. I told him I felt they should at least refund the $160 service charge or compensate me for the gas burned while my car sat idling all day. He refused both. We went back and forth for several minutes. I explained that up until that moment I had actually been happy with their service and thought I had found a repair shop I could continue using. I told him the issue wasn't the mistake itself -- it was the refusal to take responsibility for it. I also explained that if he had simply apologized and made some effort to make it right, I probably would have laughed about it later and continued bringing my vehicle there. Instead, I was treated as if I was making the whole thing up despite having photographic evidence. When I told him that my only remaining option was to leave an honest review online about my experience, he accused me of threatening him. I told him it wasn't a threat -- I simply intended to describe exactly what happened. To make matters even more frustrating, when I later attempted to leave a review on their website, I was required to enter my invoice number, last name, first name, invoice total, and service date to verify my visit. After entering all of the correct information directly from my invoice, I received an error message saying the information did not match their system records. I can't say for certain what caused that, but it certainly gave the impression that I was being prevented from leaving a review through their website. Again, mistakes happen. What matters is how a business responds when they do. Unfortunately, their response completely changed my opinion of this shop.

Great service and quality at Marlboro Tire and Automotive!…read more I needed to get my tires repaired/replaced and found this that this shop was just a few minutes from my house. It was after hours, so I filled out an online drop off form and left my car and key outside the facility. Really convenient to be able to drop the car off during non business hours so that service can begin bright and early the next day. The next day, the staff called me with more information about my issue and a recommended set of repairs. I appreciate the honest advice and information that Christine provided, she helped me make a couple of decisions about the work to be completed to the car. The shop was able to order the parts I needed and install them within 2 days - appreciate the pretty quick service. The prices are fair and the staff was really friendly and helpful - would definitely bring my car here again for a service if needed. No wonder they've been in business for 30+ years.

Rude as fuck I asking about a break job and these ass holes hung up on me twice , there loss no…read morecustomer service what so ever

Decent mechanics, possibly........ however the customer service will make you think twice about…read morefinding out. Today was def my second and last time walking in this place. I thought maybe the first time was a one off experience. Nope. Decided I'll go spend my money somewhere it's wanted vs watching a empty garage tell me they aren't sure when they can get to my car or how long it will take. While both mechanics are sitting up front lol.

I have been coming to Dad's garage for years. I am retired military and it is hard for me to find…read morepeople of high moral fiber that I actually trust with my vehicles. Mike is one of those people. I read some of the reviews and one sticks out like a sore thumb. Darren's post does not sound like any experience I have had. Mike is a stand up guy. Seems like a Darren issue not a Dads garage issue.

Got some tires rotated on both my car and my girlfriends. good fair prices and quick turnaround for…read moresimple stuff. Knowledgeable staff, i know my parents have used them in the past and been happy.

I took my wife's 2020 VW Atlas to Eurosport for an 80K service, and was very impressed with their…read morequality of service and attention to detail. The service had a few things I could do, but things that other service centers couldn't do, like a full trans flush, Eurosport has the equipment for. And the dealership price would have been about 25% higher (at least), so the savings were substantial. I am a big believer in keeping up with maintenance, as we tend to drive our vehicles for many years (last car the wife had wore out at 20 years; my last one I finally got tired of after 15 years, but it was running like a top still with 250K miles). I believe that Eurosport is a shop with quality services, fair pricing, and honesty as their core principles. There are fwew shops like this around any more.

I appreciate your response to my complaints, but you failed to admit you and your team did not…read moreprovide to me good customer service as you indicated in the text response you give to my daughter which I have copied and pasted to this. See text from Louis Longo to my daughter relative to neglected service to me. "I am very sorry. Wednesday night the vehicle was not done. We found a vacuum leak as well and wanted to correct that. We also wanted to replace the other old ignition coils. I ordered the extra parts Wednesday. I was just informed that one of the parts, a vacuum port from jaguar did not come in. I informed my manager to get in his car and drive to Land Rover to pick that part up right now. They will have the vehicle repaired today and I will pick your mother up. I was in the hospital yesterday due to an injury and was sidetracked. No excuse for this and I am as upset as you are. We failed you and your mother and provided horrible service. There is absolutely no excuse for it at all. I am angry at my team as well. When I do pick your mother up I am going to ask that she has the credit card she used at the last visit 6/29/2026 and provide her with a refund of 1378.96. There needs to be some repercussion to myself and my team for this gross neglect of customer care." With that response from Louis, just be sincere and honest with your customers as you did in the above text message, that is all we ask. Peggie Matthews

This place is literally fantastic. The location is right by a car auction. The mechanic shop is not…read morethe biggest; however, the people who work there are literally excellent. My car was literally spitting out gas that was being pumped in, with the check engine light going off and other issues starting to arise. I called them on the phone and told them my situation. The lady on the phone told me to come in, and they would take care of it. As I came inside the shop, the mechanics greeted me and asked about my concerns. I explained the situation to them, and they told me they could fix the issue. The lady called me as they were fixing the car and explained what was going on. They offered me two options and were honest about both options and the cost associated with it. My car was ready at the expected time and well tested to ensure that the issues were resolved. This place will have a customer for life.

Excellent quality service. Be advised that major repairs may take a few days, depending on when the…read moreparts arrive.

Synopsis: Fair, honest, trustworthy, and highly-skilled…read more Dets.: This was my second visit to Bowie Auto Clinic, and they didn't disappoint. After hitting an errant piece of metal on the freeway, my car started making the most hideous, concerning noise, so onto Bowie Auto Clinic I went. Sean/Shawn and crew worked diligently to identify the source of the noise, keeping me abreast of their progress over the two days they worked on it. I'm overjoyed to report that they discovered the source and resolved the issue without breaking the bank. If you're looking for a mechanic you can trust--even as a woman--Bowie Auto Clinic is your shop. Thank you, Sean/Shawn and Bowie Auto Clinic!

They were professional, efficient, and responsive. I was able to make a next-day appointment, and…read morethey saw my vehicle right at the scheduled time. Hassle-free, not trying to sell me on services I didn't request. Excellent price

Just calling to get a quote on a job, to be cursed at unapologeticly. Almost laughable thinking…read moreabout it because someone named Tommy, who apparently carry a dirty mouth and probably an insecure ego, was keen to project all his filthiness at me only because of my questions or the way I express my self? My accent maybe? Only him know. Above that having the owner of the store listening and just accepting the behavior of her employee is even more concerning. ​all of this happening over a phone call just because I requested services and a quote? Something is off here.

Family run Automotive Shop. I agree they are honest, fast and easily accessible from D.C. I have…read morebeen able to drop off my car on my way to work in D.C. They have a overnight key drop. I can take the commuter bus, Martz, 810 to D.C. since the shop is across from the Wayson's Corner Park and Ride.

Moving to a new area and trying to find a good auto shop is like buying a lottery ticket hoping to…read morewin the jackpot. After moving to Waldorf, I was impressed with (and a little skeptical of) Boswell's nearly 5 Star Yelp rating. After using Boswell's twice, I quickly experienced how they earned and maintain their reputation. The owner, Tom is not afraid to tell you his rates up front and give his best estimate on time needed to diagnose/fix. He is candid about when he will be able to get to your car. I never felt pressure for any repairs - Tom is like an experienced doctor who gives his best diagnosis for what is wrong with a vehicle including options and costs for different courses of action. After 5 years, Boswell's is still our go-to auto repair shop. Through many repairs over the years, both small and large - Boswell's consistently provides fair prices, good service, and great communication. Thanks, Tom! Vehicles: 2005 Mercury Sable 2010 Dodge Grand Caravan

There are two types of guys that I generally don't want to interact with the first are mechanics…read moreand the second or contractors. That is because I haven't had a great experience with either of them. After having a very terrible experience at JJ's Auto service which is right next door and please see my review for that. I had an excellent experience at Boswell's which is where I got everything fixed for a fraction of the price. Bill and Tom, the latter of whom is the owner we're super friendly and nice. Tom's wife answers the phone and is polite and courteous. I wanted the job done quickly and efficiently so that I could get my car back on the road otherwise I wouldn't be able to move forward with the rest of my work in business meetings they were very understanding of that and made sure that they did everything to accomplish it and exceeded my expectations I have absolutely nothing horrible to say about them because they're such wonderful folks and apparently they've been in business for a very long time and they know what they do and they're good at it. If you ever find yourself stuck in the area and need car repairs I would have no hesitation to recommend them to anyone

I deliver it my 1979 trans am to classy chassis for a restoration project that was supposed to take…read moreone year. Six years and seven months later I had to go to court to get my car back from them. I paid classy chassis over $20,000 for the restoration project. I also paid directly for the engine rebuild and many of the major parts and pieces that went into the restoration project. After I paid for the initial work commenced, I was quoted approximately $10,000 to finish the project which the owner asked for in full upfront so that he could expedite the rest of the restoration project. Regretfully I agreed as I had a previous relationship with the owner and gave him trust that he did not deserve. I retrieved my car and the car had no hydraulic brakes, no emergency brakes, two leaks in the fuel lines, and a leaking transmission, A broken windshield and many parts and pieces of both the exterior and interior were damaged or lost. The brake pedal literally fell apart underneath the dashboard. Classy chassis was tasked to do all of the mechanical work and then the car would go to a Body Shop and then to an interior shop. Six years and seven months later I was given a pile of pieces and a car that was not drivable. The car was Delivered in a totally unsafe condition. Since I have retrieved the car I have corrected dozens of problems with the mechanical work which was done in a totally unprofessional manner. I will be putting together a YouTube video which I will post a link to when I update this review. In the meantime, I highly suggest that you do not go to the shop for any work as the owner is unprofessional, dishonest and untrustworthy. He lied to me for six years and seven months promising to finish the project.

The owner is very nice. However, our oil leak was first made worse instead of better. It was fixed,…read morebut it took a while. Also if the diagnostic equipment was more efficient, we would not have gotten repairs done, as we ended up needing to sell the car. If we had know before spending $2k, we would have made a different choice.