Worst Service, Guys be careful, any issue, technical team they don't available for immediate service, and lack of knowledge. Time Management is poor. read more

Vanj Tayak was very helpful and accommodating. Helped with everything I asked. Good job.

They were Johnny-on-the-spot when it came to our solar install. They answered all the questions, showed up on time, respected our property and came back (the same day) when we noticed an electrical issue after install. We paid our bill, and that was the end of all good service. We are producing solar and we monitor through our PG&E portal, as our home monitoring system, has never worked properly. Their site said it was going through an upgrade to their monitories system and it would not work properly until the 31 of July which happened to coincide with the due date of our final bill. Final bill paid... monitoring system... still backwards. 10 phone calls and countless emails and ... You think for $26,000.00 it might work right. Happy to change my review if this issue is ever resolved. Simply put... The monitoring system has been wired wrong. read more

BenjieAdan.Fernandez@sunpower.com provided exceptional service in guiding me along in monitoring my system. Very helpful in helping me navigate the solar system. read more

This review is to make everyone aware of the exceptional customer service and support I received from SunPower of Sacramento. In October 2010, I had a solar electric system installed to include an inverter from SunPower. Ten years later the inverter stopped working and I contacted SunPower and requested warranty replacement support. SunPower's customer service and support has been exceptional! Their professionalism, care and concern were exceptional. I have never before experienced a company that has shown the level of customer care as demonstrated by SunPower of Sacramento! SunPower of Sacramento has exceeded my expectations! Thank you! read more

My nephew, who worked for a utility company, highly suggested getting SunPower panels. He said they are known to be the most highly rated panels. It is true. When my HOA was concerned about the panels glaring into our neighbor's windows (like some lesser quality panels will), SunPower panels won't. After the HOA's building committee researched the various panels, they agreed these were the best quality. read more

This company is so difficult to get a hold of. My inverter stopped working and it took 11 weeks to get a tech out to evaluate the problem. Advised that it needs replacing I called Sunpower 2 weeks later and was told inverter was shipping but was given an installation date 9 weeks in the future. 5 months and around $1000 in energy cost. Not a happy customer. read more

Preston cooper was awesome activating the solar panels! He thoroughly explained everything he was going to be doing and it was fairly quick! Super nice & friendly! read more

Great customer support during this difficult Covid-19 time. Ryan was very helpful and professional in helping to resolve my issue

We own our system. Installed by Bakker Solar Electric in 2015. Installed in two rows, the top row shades the lower row for much of the year, so the panels do not work to full capacity. Nobody can/will fix. A panel malfunctioned and broke and took the whole system down in June 2020. Was not fully restored - albeit at the shade-compromised level - until February 2021. Was never compensated for the broken system. read more

Warren Grennan did a great job and expMalone's everything about the system

Very quick, professional and helpful! Thanks Tou Kue for the help in understanding how system works!

Truly a great experience with SunPower activating our new home's solar panels on July 6, 2022. The technicians who did the work at our home were Mr. Ted Ferguson and Mr. James McGranahan. Interestingly, due to a scheduling issue, they fit us in while also servicing a neighbor, something that they didn't have to do but shows their commitment to customer happiness. We're first-time homeowners as well as first-time solar power users... this was a huge step for us and James and Ted walked us through the process with professionalism and kindness. They helped us set up our phone apps to monitor the solar collection and exporting to the grid, explaining important stuff like the best time of day to use appliances/other electricity-heavy items. Overall it was our pleasure to have these two gentlemen hook up our SunPower service, and we learned a lot in a short time conversing with them. Two SUPER PROS and a credit to the company! read more

Dude called and asked if he could start a little early, came out, did his thing and in 20 minutes it was working. All I could have askef for. read more

I have never taken the time to write any type of review; however, the performance of SunPower has been so sub-par that I felt compelled to respond. SunPower placed panels on my roof and caused a leak. Two different roofing companies told me that the leak was directly related to SunPower's faulty installation. I contacted SunPower, but they would not pay for the repairs because the leak occurred outside of warranty. I tried to explain that we haven't had hard rains in California for a number of years, but SunPower continued to refer back to the outdated warranty. I understood their defense; nevertheless, I felt that a reputable company would do the right thing. Trying to have SunPower come out and remove the panels so my roofing company could do the repair work has been a nightmare. In the end, I'll be out $6,000 because SunPower ruined my roof when installing the solar panels. It's a shame. read more

When we first began this process with sunpower, we were sold. Everything was going smoothly. We scheduled installation, which was supposed to be last Tuesday and Wednesday. It was supposedly "too rainy" to start on Tuesday so they started Wednesday. During the day, that crew even mentioned they had worked in the rain, but apparently, our regularly scheduled crew did not. At the end of the day, they stated someone will be in contact with you to possibly come back Thursday or Friday to finish installation. No one came Thursday or called so I called and explained my concerns. No apology or understanding was given. I was also advised that they may not be able to come back Friday. They left equipment in my backyard and I have 4 dogs. They were told that they will need to come get their equipment if they could not come out Friday. This did not happen. I wrote an email Friday evening to my Project Manager, Sales person, and the CEO to which I have not received any response back from. They did call my mom and stated they would come out Monday (today). However, my dogs did get into their paper they left and who knows what else. The lack of communication and customer service is beyond aggravating. They also dropped a number of screws/little equipment pieces on our driveway that could puncture our tires. They want us to refer others, but if this is the experience I have received, I do not want anyone I know to go through this either. They should acknowledge, and apology. Oh! Also, when they called to tell my mom they would be back Monday, our PM also stated that they were booked out for weeks, but someone canceled and they could get us in on Monday. That is completely unacceptable. I understand no one can control the weather or illness, but we scheduled our install way before and in my opinion, the installations they had on Thursday/Friday should have been pushed out considering we were to start. They just expected us to sit around for 5 days at home waiting for them. We all work and live busy lives. This is horrible to do to people. Be respectful. FYI, still no response from them. read more

I leased solar from sunpower for approximately 7 years. For the past year and one half I notice a lack of performance from the panels. I would call periodically about my misgivings. The company outsources to the Phillipines and the staff although polite essentially follows a set protocol and ignores you. I refused to pay for several months and finally after constant calling forced them to send out a tech. It turns out the invertor had failed and I didnt have working solar for about a year. That fact is supported by my true up bill from PGE .My true up was over $4000 It is normally under $1000. Initially i was told that they would reconcile this. It was assigned to a rep Dominic who is vague and non committal. His goal appears to ignore me. The failure of my system is real and eventuality I will have to pay PGE the $4000 bill that resulted from Sunpower's failure. AVOID THIS DISHONEST COMPANY AT ALL COSTS PLEASE FEEL FREE TO EMAIL ME AT BLAFFER@COMCAST.NET FOR MY INFO. USE ANOTHER COMPANY. read more

I've been working with SunPower to try and get solar installed on my house. Their installation crew showed up late yesterday, and did not finish the installation by 5 pm when they packed up and left. They were not able to tell me when they would be back to complete the installation, saying they had other jobs already scheduled. I have emailed and called my project coordinator, Michael Bish, twice (and got sent to voicemail both times) and have gotten no response. I contacted their corporate support line and was told it would be 24 to 48 hours for them to respond to me. Not a good way to run a company whose mission is to install solar panels. read more

I've gad this leased Systèm on my roof since July 2016. The first year and a half was great. Then it started getting error messages with ground faults and not producing power. Nobody from the company reached out until six months later to let me know my system wasn't reporting like it should. Ended up with a true up of over $1200 when I would normally get $300. back. They sent the company that installed it to do a report and give to sun power. But they didn't like what it said i I guess because they had me wait another month to have someone else come out from sun power ( I thought was out to do the repairs that was on report form the installer) But no the wanted to check for themselves and still didn't get it right. They installed micro inverter on a oanel system that never had them. And replace the inverter that may have been perfectly fine. But it took me away from work for 5 different days and to only find out that they still were getting error messages and them lying to me and saying that every is probably just fine. Then I get an email finally after all of my calls and emails to schedule me at the end of August. Loosing all of my peak production yet again for a third year. When I got my true up tjis year it was over $1500. And when I reach out to sun power they told me to wait until they had all the calculations. My true up was in June and they said it would be 10 to 12 weeks before I would get a check from them of only $1200. This is horribly wrong. I feel so manipulate and helpless. Paying $200 for the lease and making payments on my true up. I thought getting solar panels was supposed to help me save money. Instead of loosing money. I'm struggling just to pay bills. And after reading other reviews I'm worried that I may never get this resolved and be stuck yet again with another year of true up over $1500. Because of Loosing peak productivity. They obviously don't care how this affects our livelihood. I just wish they did. read more

SunPower - 06/08/16 - Solar Installation Near Me - Richmond, California

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Been with the company for 10 + years so far. Made every payment perfect timing for 10 years. I have autopay set up to make sure. My January 1st payment was taken out of January 4th for some reason. On the 15th I reciev a call stating I'm behind on January payment. After dealing with them for 3 months proving it was taken out of my account they still refuse to credit back double payments which they took of February 1st. They take weeks to get back to you and even with proof they still refus to help a loyal customer. 10 years of payments over a lousy $220 they made me pay twice!! I won't be coming back to this company after lease is up. It proves loyalty does not matter to them!!! read more

This review is for Meleah who is the technician that activated our solar panels. She is extremely knowledgable in what she does and made the activation process extremely seamless. She informed us of everything that was required and was very efficient with activation process. She could not have made it any easier. read more

SunPower Technicians Jumah Cook and Perry Negria activated my SunPower solar and my SunVolt backup battery today and were great - professional, knowledgable and efficient. Took their time answering my questions and taking care of the set up. A++++ read more

Great customer service, Dogo showed up with mask and was very helpful and professional in helping to activate the system.

We had Peter at Sunpower come, and he did a great job. He answered all my questions and provided great customer service! Highly recommend

Jerry Sanouvong was great! Thanks for helping us get our Solar started.

Absolutely dreadful on customer service and product failed after a year! Go elsewhere for panels. I have had my SunPower system for several years. After a year, I noticed that I was only getting about half the power I should be and contacted SP for service. They said my inverter needed to be replaced but they had no idea when it would be in stock. I have now been trying to get a new inverter for 2 years! Finally, someone was supposed to come out on Jan 26 to change out the inverter, but no one came and no one called! There has been no follow up since and today is Feb 10. Let me reiterate this point - not only did they not show up for the appointment, but there has been no follow up since to offer an explanation or offer to reschedule. I called customer service and was placed on hold for 24 minutes and then was hung up on. Such a terrible disappointment overall especially as I spent $50,000 to buy the panels up front. SunPower will happily take your money but then not stand behind their products nor provide customers with the support they need if the equipment fails. read more

They claim high efficiencies, the system produces intermittently, good luck getting ANYBODY from customer service to help you and not send you through the transfer call rabbit hole. I had solar panels before, sadly I inherited this system when buying the house and got trapped in the lease with what feels a dam timeshare scam. I had 4 neighbors ask for a referral for my system, I advice them to look somewhere else, nobody should have this expensive and non productive experience. read more

Just an update - a customer service rep (Brandon) took over our case which resulted in our system finally working! Very pleased with the efforts he has made to change our experience with the company. read more

So we have been looking at Solar for a very long time we got a few quotes and weren't ready to pull the trigger. Then we had the guys at SunPower come by. The sales team which was run through Hyperion was great. They went over every aspect of the process and we looked at multiple panel placement options. I liked that their panels were the most efficient in the industry so it meant less panels but more power. Also I liked that the company has been around since 1980s and is a multi billion dollar company so you know they will be around to honor their warranty. As far as the price it was not the cheapest quote we got but I felt secure that they would honor their price. We decided to go ahead at the end of April. Then Ken Molton and his team were assigned to us for the install. These guys were phenomenal. First of all the site surveyor came to make sure the plans were city compliant. After a few adjustments to the plans we submitted it to the city. It took the city maybe a few days to give the approval. Then we had to schedule the install. The one mistake we made was we thought we had to be home for the install so we scheduled it a couple weeks out so we would be there. Turns out as long as they can get access to the roof you don't need to be home. Our bad!!! This was the longest delay so it was on us. Then we needed the city to come and inspect the install. Once they did the DWP needed to come and put in a new meter. Then we were live and producing power. In the last week we have produced over 150 KWH of power and system is running great. We can check our production on our phone and on the web with no problem. The whole process took about 1.5 months from agreeing to go forward till turning it on and 3 weeks of that was because of our mistake . We are very happy with the whole experience. read more

SunPower - Solar Installation Near Me - Richmond, California

I did a lot of research before deciding on SunPower and found that the SunPower had the best efficiency panels in the market at the time of my installation. I found them to be very reasonably priced even though they may not be the cheapest! Another thing which helped me decide to go with SunPower was my interaction with their energy consultant, Jason Balogh. He used to be part of the high tech companies in the past, hence he knows exactly what the high tech silicon valley folks are looking for and how to interact with them. It was a very pleasant experience working with him throughout the process. My solar installation happened end of 2017 and I love clean energy getting generated right on my roof... now I don't feel guilty turning on the conditioning even on warm summer days! If you also looking for solar installation, don't forget to call Jason at his mobile number, 408-691-2884 read more

I am very pleased with the excellent service I received from John Villafana, he was very professional and knowledgeable and took the time to answer all my questions. I had a lot of questions for him since this is a new home and Solar is all new to me. I am so excited John came to my home today and walked me through the process. I highly recommend Sun Power New Homes commissioning to all my friends and family, they have the best customer service. Thank you! read more

SunPower has been great for me and my family. The panels provide reliable power, look nice on our roof, perform consistently, and are affordable though our lease. Moreover, I love the apps that I can use to monitor how much power I am getting. The data is very clear, informative, and easy to interpret. I wouldn't waste any time. If you're considering getting solar panels but simply aren't sure, do it! Highly recommended. read more

A nightmare to deal with. They subcontract installation to Seabright Solar who violated building codes and installed solar panels on top of 3 layers of roof. Unfortunately, we bought the house without this knowledge. Sunpower is useless in dealing with this situation. Now that I have to have my roof replaced, Seabright wants to charge $1500 to remove and re-install the panels AFTER THEY IMPROPERLY INSTALLED THEM TO BEGIN WITH. And I pretty much have zero options at this point but to give them the money. Furthermore, NEVER lease solar panels. My bills are preposterous and could feed a small city. $156.37 a month + my con edison bills range anywhere from 250 - 600 a month. read more

Hello, I was supposed to receive a credit due to your panels not working for almost a year. The inverters were fixed and your guy, Jonah Bautista was supposed to refund me the $$$ I lost while your product was not working. How can I get Jonah to respond to me? It has been a year this month and he does not respond to my emails. This is why I am now taking to social media. Thanks. Semper Fi, D.M. Sharpe read more

The tech was late, but when he arrived (after apologizing) quickly told me what he would be doing and about how long it would take. The setup was completed within 45 minutes, then he explained the app setup and usage. Very good communication and answered my 2 questions. Very happy with the service. read more

Ryan Santiago at SunPower was awesome. He walked me through resetting my solar to my wifi. He was patient and his instructions made it easy for me to follow along. Thank you. Catherine read more

SunPower is very professional. The technician who worked on my home was Peter Garcia. I highly recommend him and if you have any work done for SunPower, I highly suggest you request for him. He was very respectable and professional from the very start. He showed signs of respect by removing his shoes because he noticed I did not have shoes on in my home. That gesture shows a lot of character. He was very transparent with the whole process. There were issues we had to deal with from the builders and original installers but he was very resilient and assertive on fixing the problem while communicating the root issue and providing an accurate turnaround time of the issue getting resolved. He walked me through the whole SunPower system and Mobile App to help utilize and understand the program. It can be very confusing but he was very passionate and thorough during the process. All panels and issues were corrected which now has my home producing the full power. The whole process from install and follow up for problem was about 2 weeks. He communicated all of that so there was never any sudden surprises. SunPower has been a great establishment to work with this far but the credit goes to Peter Garcia for making the whole process pleasant and stress free. read more

Worked with Emily S to have my solar installed. She came out to the home and was super helpful and patient in explaining everything. We decided to go with SP being that they make all their own equipment rather than getting panels from unknown manufacturers. The panels produce more power than what was initially quoted. Great customers service and professional installation. read more

The worst customer service I have ever experienced. We signed a contract in approximately May 2022. The panels were installed in August 2022, and they are still not functional in October 2022, despite numerous technicians visiting and trying to get the system up and running. Every Sunpower rep who comes to our house tells us the issue is something different. For one appointment, we arranged to be home and the technician just never showed up and never called. We call or email and it takes them forever to get back to us, if they respond at all. Our payments on the loan for the panels (held by a 3rd party) have started and Sunpower says they will reimburse us for that which is good but for how long? We were very excited to go solar but I wish we had never chosen this company. read more

SunPower has a terrible communication problem. It's more like they don't communicate with you at all. I am extremely disappointed in their lack of a response despite repeated attempts to communicate with their billing department. I would caution anyone who is thinking about going with this company to choose a different one. It is incredibly frustrating to say the least. read more