My family recently used this hospice company for my father, and unfortunately, our experience was…read moredisappointing. The admission process started well. The representative who met me at the hospital was kind, informative, and clearly explained the hospice services. However, things became much more difficult once my father was discharged home on a Friday afternoon. Although he arrived home around 2:30 PM, no hospice nurse came until approximately 9:00 PM that evening. During those critical first hours, we had very little medication or medical supplies and felt completely unsupported. I called multiple times throughout the day trying to find out when someone would arrive, but the only number provided connected me to a nurse hotline. While the nurses were helpful and compassionate, they had no information about scheduling and could only tell us that someone would come "at some point" that day. When the nurse finally arrived, she was kind and did her best to help, but she came without basic supplies such as a thermometer and alcohol pads and had to ask us if we had them available. Throughout my father's time in hospice, we never felt that we had a dedicated nurse or a consistent point of contact. The hotline nurses were helpful in guiding us on medications and comfort measures, but we often felt lost and uncertain about what to expect. We were also disappointed that no social worker or other support team member was available to help us during this difficult time. I understand that my father was admitted on a weekend, but hospice patients and their families need support seven days a week, especially during the first days after discharge from the hospital. While the individual staff members we encountered were caring and tried their best, the overall coordination, communication, and support fell far short of what we expected from hospice care

Same situation as many here, unfortunately. They've batted 0/10, either missing every single…read moreappointment or showing many hours late. They rarely answer calls, and call back about half. We waited hours on many occasions for things like a doctor or a bed. The doctor, who showed three and a half hours late, did offer only morphine as others have said, but in our case this seemed to improve the situation. Just something to look out for though, if your situation is different. But again, would highly recommend looking elsewhere in the first place. Our experience with Capital Caring was nothing like what friends/family have experienced with other local options. So sorry for your situation. Look elsewhere to avoid more strain.

The loving way the staff took care of my mother during her final days of life was excellent. For…read morethe year after, they were there for me in my grief.

My spouse was transferred to the Halquist In-House Hospice Center managed by Capital Caring after 5…read moredays care at home. The nursing and social working staff were knowledgeable, patient, and supportive to help us, the family, with the transition. There was so much going on, with emotions on edge, as we were quickly transferred from home into the Center as our family member's care needs changed. Some families cannot provide the best hospice care at home. Halquist is a lovely facility as an alternative. The doctor on staff at Halquist is a quiet and competent angel, somehow managing in-house patient needs with home visits to care for clients. The nursing staff is competent and tolerant of family members that are at the Center to support the patient. Can you imagine having someone intrude on your workspace, and then, leave? I observed the staff work additional hours to get the job done, regardless of when their shift ended. Dedication to service is easy to see all around. Staff are supported by volunteers, some of which have been there for decades. Carlos, the day chef, is an institution with homemade soups and food orders that are delicious and affordable. In an imperfect world, Halquist is a little slice of heaven where the social worker, medical, and volunteer staff work as a team to provide compassionate care at the last stage life. They are intuitive to recognize the needs of the patient, and the family. My only recommendation is to smooth the transition between daily nursing staff so there is better continuity. God Bless Halquist Center and the important service they provide.

I have used this agency on more than one occasion and each time the CNA's were excellent. They…read morewere knowledgeable, kind, and gentle ith my mom - and that counts so much. I have called with only one hour's notice and they were able to find me a caregiver. If you need assistance for your elderly parent - please consider them. Mehri- the office manager will always help you .

From the owner: Visiting Angels is a national, private duty network of home care agencies. We are proud to be the…read morenation's leading provider of non-medical senior home care services. Our Angels provide in-home care, elder care, respite care, senior personal care, elderly care and companion care services. With our senior home care services, elderly adults can continue to live independently in their own homes.

My 85 year old husband has struggled with dementia and Parkinson disease in three hospitals until…read moreour primary care physician suggested Hospice care. She suggested VITAS Healthcare, we called and made an appointment for the next day. An administrator and a nurse came to our house. We discussed the services offered, how often would the home visits occur, they would bring everything that was needed to care for him and a nurses would come everyday to take care of him. They never missed a day. The nurses were kind, gentle, efficient and professional. They took care of my husband as if he were in their family. I was so relieved that he would be well cared for. GOD sent us the help and support he needed and my family needed. VITAS is A+ hospice care. I am eternally grateful for their professionalism ,caring and care. Barbara Nophlin, Wife

I had a horrible experience with Vitas healthcare!!! The nurse STACEY WALKER talked very bad about…read moremy father in a very ill way. I was able to confirm this when I pulled the body cam footage on the day my father was found deceased by her. She probably thought I would never be able to know. Also, who brings THEIR husband in the house when he IS NOT an employee. Truly crosses the line of respect and dignity. That is enough for me to expose this company on tik tok videos are in the process of being made. They haven't wanted to make it right with me let alone call me about this issue. Also, I'm willing to text the body cam footage to anyone that wants it. The nurse didn't care about my feeling so in return I don't care about hers. Maybe you'll think twice about what you've done. The damage you caused me. PLEASE IF YOU ARE THINKING ABOUT GOING WITH VITAS I BEG YOU NOT TO!!!!!

My husband and I recently had a family member who required immediate care. We called Elder Options…read moreSenior Care late on a Friday night expecting to just leave a voicemail. Instead, we were put in direct contact with the owner Josie that night. She could not have been more supportive and compassionate with us when we explained what we needed. She immediately sprang into action and came up with a care plan for us that enabled us to keep our family member at home. The quality of care that was provided was top notch and I cannot recommend it enough. I gave them 5 stars, as the top rating on this site but I would gladly give them 10. If you want to get top notch quality care for your loved one, please contact Josie and be assured that you are getting them the best care available.

I was put in touch with Josie by a social worker in a nursing home in Woodbridge Va. with regards…read moreas to caring for my mother. I can't express enough the overall care and compassion Josie had for my mother and I when we met. She was so incredibly helpful in getting everything set up for mom's home care. Her amazing staff of nurses are absolute angels in my opinion. They were so kind and gentle in caring for my mother, Especially Sally. Josie was so easy to reach and when I had a last minute change in nursing needs for mom, She and her staff made it happen seamlessly and immediately. If you ever find yourself in need for in home care, and if I ever require it again, Josie will definitely be my absolute first call. I believe there are some people in this world that are the best at what they do and Josie and her staff are exactly that!

When my fiance came home from the hospital with several wounds still draining, IV nutrition, etc.,…read morewe were overwhelmed, and we needed help right away. While other agencies never even called me back, Nursing Referral Service found two nurses who were available almost immediately and who were incredibly caring, kind, thoughtful, responsive, and talented. Our case was not simple but both of them made us feel like the only clients they had. The same is true of the staff at the agency, who came to feel like friends. I cannot recommend this service enough!

Top notch caregiver provider and responsive team managing the intake calls. I dealt with Bathsheba,…read moreVincene, and Tyras when placing calls for assistance and research. They were informative and extremely understanding about the pressures I was experiencing in obtaining care for my 85 year old mother. Our caregiver Fatima was all I could ask for in a compassionate, watchful, and proactive nursing professional. The Ally electronic payment system was a relief from check writing and IRS 1099 tax reporting paperwork plus they were able to submit invoices to my LTC policy claim. If you need a one stop shop for trusted nursing care, look no further, you've got the best with this team. They were recommended to me and I highly recommend them again.

This Arlington-based franchise operation (zip code 22202) is a FRAUD. Do not believe any of the…read morereviews on this website or any site associated with this agency. If you love your loved ones and truly care about them, STAY AWAY AND BEWARE of its modus operandi. First of all, one of their modus operandi to RAISE THE HOURLY RATE, they tell you their caregivers (CG) are on double time (even if they are not) and that "the owner wishes to meet you half-way by charging you $50 per hour." If you wish one of their CGs to come back or if you say good things about a CG, the rate goes up! They said, I am horrendously "picky" when it comes to CGs. In truth, they should be embarrassed. For $36-$76 per hour, I expect a top notch service - all their CGs barely do nothing!!!! Synergy Arlington NEVER SCREEN their caregivers (CG). The CGs they sent were SMELLY (with the exception of one who came in the evening between 4PM-8PM, they all smell like SKUNKS), super late, unprofessional, unreliable, highly opinionated, and the majority had no clue on what they are doing. Synergy's schedulers, Filipina office manager, and owner are just as BAD. The Ghanaian office scheduler is very dismissive, highly insensitive, and lacks candor. For example, she wants you to work with her schedule instead of the other way around. In her inability to find a CG on the time slot I selected, she insisted that I accept her proposed schedule. Turns out, she was LYING. It was just a ploy, and I caught her red handed!!! She ended up going back to my original schedule because from my conversations with the CGs, my schedule was easy to fill as they prefer to either work their normal job or whatever they chose to do. Of course, this Ghanaian officer person never apologized. In a separate situation of her inability to carry out the spirit of the contract of the care service, she insisted on me accepting a male CG even if I preferred a female CG. Talk about unprofessionalism and allegedly being #1 in the care industry, this Ghanaian office queen is very needy and cannot get her acts together. There was not a day that she did not call or sent me text messages more than once. OMG. Such a work of Art with a capital "A." Yes, NONE of the officer personnel, including the owner use a professional email address. All of them use "gmail." None of the CG uses a uniform so you can easily identify them!!! When I raised my concerns to the office manager, nothing happened. When I reached out to the owner, instead of finding a solution, he offered to supposedly let me go as if I was unprepared to cut ties. That confirmed my suspicion that all the office personnel were working at the behest of the owner. Yes, I had been researching for weeks, however, at that time, I was being careful and reading the service agreement for legal actions. When I first read about Synergy, I thought they could be trusted, or they were that good because all the reviews were way up there. They are nowhere close to these reviews. In fact, all these reviews are FALSE!!!!! Perhaps, it is right to say, they wish they are this good. On the scale from one to 10? I rate them NEGATIVE 10 or 100. So, when the owner offered to clear me out of the contract, I never hesitated!!!! The following day, I had a different agency start right away, that quick and I have never been soooooooooooooooo happy. I wish I had found this agency instead of Synergy. Because of this bad experience, I do not think I will overcome my PTSD with this franchise. The fact that Synergy allows this operator to continue to exist, they also failed. They do not conduct due diligence. It is clear to say they are all about the money, not about care as they seem to advertise. I will NEVER reach out to Synergy even if it is the last franchise operation in the face of this earth. DO NOT BE A VICTIM. NEVER BELIEVE ALL THE SPARKLING REVIEWS. SYNERY IS TERRIBLY BAD-BAD-BAD.

I had a more invasive foot surgery than I expected. My recovery was 30 days reclined and on one…read morefloor. After 2 weeks of family helping I decided to meet with Janet Barnett to go over what to expect if I employed Synergy. I did not need much or So I thought. Synergy assigned Nicole to me and she was so easy to have in the house. Her kind manner put me at ease. She initially reminded me of my meds. She did my laundry upstairs, picked up kitchen and continually made sure I kept hydrated. She also made simple meals. Her picking up the area I was in was a gift since I was frustrated I could not. After 21/2 weeks I was able to walk more and did not the extra help. I felt confident with Nicole and would recommend Synergy and Nicole without a doubt.

My brother sister and I were faced with needing to make a decision about who to have for Hospice…read moresupport for our mother after she fell and had to have surgery. We ended up going with Capital Caring, and I am so happy we did. Our mom had been residing at the Wellington in Lake Manassas, and Capital Caring worked well with those staff. They were amazing throughout everything. Judith, the head nurse, had excellent communication.- contacting me consistently after she visited with my mother. Bob was a pastor who saw my mom regularly, which we all appreciated and also had great communication.. Gloria and Louis also did a good job with our mother. I feel like I was listened to throughout the process, and everyone was very caring and understanding. They did an excellent job helping our mom be as peaceful and pain free as possible.

DO NOT HIRE THIS COMPANY FOR YOUR LOVED ONES!!! Terrible…read moreservice with complete lack of coordination for service provided. Nursing staff is a mixed. Some are caring and professional while other are rude.

TERRIBLE customer service and SCARY night nurse!…read more Zero communications from management--I had to chase them down with several emails in order to just get the names of the nurses that were assigned to me. I guess they think that people are ok with random strangers showing up at their home. The day nurse was really nice, but the night nurse was AWFUL. She had fallen asleep on my couch and when I woke up in the middle of the night because of the pain I was in, she was so upset that I had woken her up. I felt I had to tiptoe around my own home just so I wouldn't disturb her. She complained that she didn't have anything to do and when I said she could leave early since she didn't want to be there, she insisted she stay anyway, just so she could get paid to sit around, complain, and be a bully. STAY AWAY!!!!

I was much more than happy with Griswold Home Services. Home care started the day after I first got…read morein touch with them. The executives were efficient, responsive, and cheerful, and my home helper was wonderful. She was warm, hard-working, and thoughtful; she took initiative when appropriate, and she arrived on time every day. Highly recommended!