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    Elder Options Senior Care

    5.0 (3 reviews)
    Closed • 9:00 am - 3:00 pm

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    7 months ago

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    1 year ago

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    10 years ago

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    Heartland Hospice

    Heartland Hospice

    1.8(5 reviews)
    1.7 mi

    I have put this off for a while, waiting for the white hot anger to pass before writing this…read morereview. I did not have time to research hospice choices, so I took a recommendation from the facility where the family member was living. They took a long time (more than 2 days) to coordinate with the hospital for release back to the facility. By the time the coordination was done, it was very late in the date (after dinner) when the family member was finally settled back into the facility. We spent over an hour filling out forms with 2 people (a nurse and the case manager). This information was then input into their system and all of the information was mangled. Half of one person's phone number was mixed with someone else's phone number. The address for the facility was typed in with the wrong city, other information was missing. After we were done filling out forms, they nurse called the pharmacy to order medications. At one point while on the phone she asked me if it was okay to order liquid morphine. Why are you asking me? You're the nurse and you're doing the ordering, what do I know? They were supposed to order supplies. They use Amazon. I have ordered supplies to be delivered to that facility for 3 years. It does not take Amazon 3 days to get products there. The person who met with us that first night indicated that they had some supplies in their car. When I reminded them about that, they were hesitant to get them because they didn't want to have to walk back into the facility, so we sent someone out to their car to get them. They could never give us a schedule, a window of time, a day when they would come by to check on the family member. It was always, "we're in the area all the time," "they don't have a set schedule," "they will come every other day or every third day but more often when it gets closer to the end." It was unfortunately a holiday week at the end. Before the holiday I was told they would now be coming out every day. Except they didn't come out every day. They didn't come the day they called to tell me they would come out every day, or the next day which was the holiday or the third day. At 3pm I arrived at the facility to check on things and was told it was the end and called the phone number. They said they would call the nurse. 30 minutes later the facility called the hospice and were told the nurse was on the way. 30 minutes later the director of the facility called and was told the nurse was on the way. 2 hours later the nurse finally showed up. She had never done a pronouncement before, so on her phone, ON SPEAKER, we all had to hear the instructions as they were giving them to her. I ended up calling the funeral home myself. Even though they had this information from the intake, nobody could seem to find the information in their system. I will stop here. Do not use this company.

    They came and saw me when my dad was very sick in the hospital to solicit their services. I…read moreresearched hospice for a long time because I knew he was gravely ill. I knew what services hospice should be providing. My dad did not last very long; maybe two weeks. I received one phone call after a nurse visitation on how he was doing. I saw him every single day. I knew he was gravely ill and yet hospice never called me and told me or my family; Come see him, he will not last the night or provide my family and I status updates after they came to do wellness checks on him. I was not called by hospice the morning he passed. I was called only by the skilled nursing facility where he was staying. And after three weeks since he's passed, they finally called to offer bereavement support. Too late. I had to find it elsewhere. You learned that when you have a loved one dying that death is a business. It's sad, but it's true. Compassion in finding people that truly care and look at your loved one as a human being is harder than you think.

    Elder Options Senior Care - homehealthcare - Updated September 2026

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