I was visiting Dr. Luo for a couple of different issues that I wanted to resolve using acupuncture. The primary issue was migraines, thankfully, my insurance allows for 20 acupuncture sessions. In 10 sessions, my migraines have diminished, my appointments were 2x per week, I napped during the 45-minute session. Then a nurse would come in and remove the needles and I was able to get on with my day. I didn't feel any different or anything, just that I wasn't getting migraines very often. read more

Dr. Luo is a kind and caring doctor. He has done wonders for my blood pressure. We enjoy our visits with him! read more

I had seen Dr. Luo a number of years ago for acupuncture and when I decided to find a primary care physician closer to home I called to set an appointment with him for both primary care and acupuncture. When I called I was told the doctor was on vacation and the girl that answered indicated she would have to check with him and would call me back the next day. Over a week later I received a call that after "reviewing my file" that no, he was not accepting new patients but would gladly book an appointment for acupuncture. I had only seen him for acupuncture in the past so I really do not know why my file would have had to be reviewed. I was a bit taken aback due to the fact a neighbor of mine was taken as a new patient within a short time before my call; plus their website does not indicate they are not taking new patients. Also, they have access to "new patient forms" on their website. Perhaps it is because I have Original Medicare and not Medicare Advantage? I have no idea, but I do find it strange that my neighbor who has Medicare Advantage was taken as a new patient not long ago at all and I was told no new patients were being accepted. I had heard really good things about Dr. Luo's care as a primary care physician so this is a bit disappointing. Had my neighbor not been taken as a new patient of his very recently, coupled with the fact the return call "the next day" turned into over a week I would not have given it a second thought. If indeed no new patients are being accepted, perhaps they should update their website to indicate such, or if no new "specific insurance" patients are being accepted, state that. read more

Our entire family was seeing Dr Luo as our primary care physician until a month ago. Due to an unfortunate situation we will not be returning to his office. My father in law, who was also his patient, passed away unexpectedly at home on a Saturday. Dr Luo refused to fill out his death certificate because he is not registered online with the state of Arizona to have access to electronic death certificates (the state of Arizona no longer uses paper death certificates.) We made requests to speak with Dr Luo over the phone and he refused. We were informed by his office staff that we needed to make an appointment in order to speak with him (which we found odd but agreed to.) Two hours before our scheduled appointment to do so, we received a call from his office staff stating that he would not honor our appointment nor would he entertain any conversation with us. We were told that he will not, despite AZ regulations, ever register for online death certificate access. There were no condolences offered, no empathy and certainly no consideration given to our situation. Without a completed and signed death certificate our loved one was in limbo as we could not proceed with funeral arrangements without it. In a time of great loss, sorrow and utter chaos we were left scrambling to get a completed death certificate in time. We were extremely concerned that a primary care physician and his office could be so unprofessional an inhuman. Update: After reading Dr. Luo's response to our review, it is blatantly obvious that there is a lack of functional communication between Dr. Luo, his staff, and his patients. At no point in time did our family refuse to cooperate with Dr Luo's request for information to determine the cause of death. In fact, we had all the documents he requested in hand and ready for the appointment his office staff called and canceled. The only document we did not have was a paper copy of the death certificate because they are no longer available in the state of Arizona. All death certificates are now electronic. In response to accusations that the family tried to persuade Dr. Luo to document anything unethical or fraudulent regarding VA benefits; we did nothing of the sort. Had Dr Luo granted our request to a conversation he would have understood that the real message left with his office pertained to information we were given directly from a VA representative who advised we discuss it with him. At no point in time did the family ever receive a phone call from Dr. Luo. Our family did not have the emotional capacity to be angry; shock that a professional office could handle such a sensitive situation so coldly would be a more accurate depiction. We did indeed cancel our upcoming appointments because we prefer compassion regarding the care of our family. I do believe Dr Luo is medically talented, but his office's inability to properly convey information (especially of such importance) is detriment to what he has to offer his patients. read more

Dr. Lou is my hero! He has eliminated extreme shoulder and neck pain from my body. I was unable to use my right arm or move it further than 9" from my body. The condition had been with me for many years and was treated with steroid injections. They no longer did much good. After only 5 Acupuncture treatments I am pain free ,I can drive with both arms, help my wife with household duties etc. I am living my life again. Acupuncture works and Dr. Lou is a genius. Dr. Lou will begin his treatments for my breathing as my lungs were badly damaged from Valley Fever. I owe this man my eternal gratitude. Jim F read more

Dr. Luo is the best Internist we have ever been to and we are seniors and we have been to a lot of doctors in several states. He is very knowledgable about every aspect of medicine and refers to specialists when necessary. He is also very caring and spends time with his patients. I am a retired health care provider so I have a good frame of reference. Would recommend highly. read more

I hadn't been to a doctor in a while so there was a couple reasons why I came I felt rushed everytime I would tell him the reason why I came he would say a solution and felt like he wanted to dismiss me. One of the reasons he told me let's not have this conversation now and have it on your next visit. He didn't listen to why I was there and completely dismissed me and wrote an incomplete X Ray for me as well so I have to set up another appointment and make another co pay. This is the last time I will go back there I seriously hope that he reads this and treat other new patients with a more care and be attentive to their needs. read more

I called as a new patient and was either rescheduled or my appointment was canceled. This went on for more than a month!! Finally I called this morning to confirm my appointment for this afternoon and was told I had never been scheduled!!!! I was also told after expressing my frustration in my appointments being canceled or mishandled so ofter that I could go to another doctor!! That's just what I did. Extremely rude and unprofessional. I'm very sorry I never saw this Dr. Lou because of his incompetent and rude staff. read more

Dr Luo is great! Takes the time to listen and address any concerns you might have. Sonora Quest Labs has a location right in his office. Very convenient! read more

My husband and I have been going here for a couple of years. It was "ok" at best. He has new office staff that are incompetent and less than helpful. At the beginning of this year, I had an office visit, I knew I would owe deductible. I waited to receive a bill, which never came, then receive a phone call that I'm being sent to collections. I called and told them, and paid over the phone, which I don't like not having a receipt. The second and most recent incident involves my husband. Again, a billing issue. He visited in February, they collected his payment at the visit, he just went 3 weeks ago, and she insisted he needed to pay, so he did. He didn't remember if he had paid or not. I pulled out his receipt and he immediately called her to let her know he paid twice. She has since been rude and not helpful in getting this resolved and he can't seem to speak with anyone else. It's 3 weeks later, still no refund, and she's annoyed when he calls to speak with the billing person. She told him yesterday to find the phone number on his insurance payment, which it's not. Only states the clinic. We are not hopeful this will be resolved, he lost 2 patients, and we both have health issues, so we see him multiple times during the year. I personally have been doing medical billing for 16 years, and I would never treat a patient this way. Refunds are always done within days. So many good drs, we don't need to stay with one who doesn't value his patients and hires incompetent staff read more

We moved to Queen Creek in September of 2016 and began the arduous task of finding new doctors. I was drawn to Dr. Luo's practice because he supposedly specialized in geriatric care and was also an acupuncturist. I liked the doctor just fine but his staff is rude, uncaring and incompetent. They don't return calls - ever, don't deliver messages and I have witnessed rudeness to other patients as well. This time, the Dr. refused to call in a week's worth of meds for me. I had been called out of town to take care of my 90 year old mother who broke her leg. I brought enough meds with me for my initial 2-week stay but my help was needed for an additional week. This was an extremely stressful situation and the Dr.'s refusal to call in enough meds to get me through the extra days was the last straw. I called on a Friday morning as soon as they opened and made my request. The woman I spoke to said she would call me that afternoon to confirm. No call ever came. I then had to wait until Monday to call the office yet again, was put on terminal hold and disconnected. I called again and was told he would not call in the scrip. Had the woman called me back on Friday, I could have made other arrangements to get me the meds I needed before the ones I brought with me ran out. This is the 2nd time this has happened. I am clearly not valued or cared about by anyone in that office. Don't waste your time. read more

Dr. Luo is great. A year ago I ended up in the Hospital with a rare disease that affected my face and left part of it still paralyzed. In September of this year my neurologist said that the small part that was still having problems would just be the new me. My doctor recommended i see Dr. Luo for acupuncture to see if that could help. After the first treatment i could see an amazing difference in my smile and my face is almost back to normal after three weeks of acupuncture treatment. I did not have bells palsy but my symptoms were very similar to that and the acupuncture treatment is the same. I am amazed at the changes to my ability to use the left side of my mouth to smile, eat and drink. My wife wanted me to see an acupuncturist from the beginning and i would not do it. I now wish I had seen Dr. Luo last November. Don't be a skeptic like me it really does work!!! read more

In 2007, I was in a bad auto wreck and sustained a back injury. I was treated by various physicians in Colorado with very heavy-duty drugs, such as Lyrica and Gabapentin. I had minimal relief, but the side effects of these drugs were life altering. I made a move to Arizona and found Dr. Lou. Dr. Lou is a Chinese trained acupuncturist. I began treatments with Dr. Lou and within several months the acupuncture completely cured my back pain. It has been six years since being treated by Dr. Lou and I am still pain-free. I will be eternally grateful to Dr. Lou and the knowledge he holds regarding Chinese acupuncture. read more

I am not sure if they are just getting set up but they seem to be behind on certain things compared to other facilities I visited. Here are some examples. 1. The "nurse" or whoever was measuring my vitals wrote the info. down a notebook like Colombo used to write on. 2. The lab work request/authorization form was a manual form to be taken to the outside lab. 3. Getting prescription refilled is not convenient. It takes a several calls to remind. 4. Still waiting on the request for statement of service for document to be submitted to Flex Acct. They just gave me a credit card receipt. This does not fly as support documentation 5. The doctor only focuses on usual basic stuff like cholesterol, blood pressure etc. He does not really focus on other aspects like. psychological or cognitive well-being. I know Dr. Luo is internal medicine Dr. but he should know something about it and make overall well-being. After internal medicine is the primary care.. I moved from Chicago and I love Arizona but I am so surprised that it's so behind considering the general population is older compared to other state. Maybe it just Queen Creek. read more