Sonja Stevenson was incredibly kind, attentive, and engaging throughout our visit. She took the…read moretime to listen, answered our questions, and made us feel comfortable. Overall, the appointment itself went very well, and we really appreciated the care she provided. The only frustrating part was that my daughter's prescription was never sent to the pharmacy. We checked with the front desk during the same visit that everything was correct with the pharmacy. We drove to the pharmacy twice but the prescription was still never sent. Now the office is closed, and the answer machine is saying it will cost $20 just to speak with the after-hours nurse about getting the medication our daughter needs. That was a very disappointing end to an otherwise great visit.

We just moved from CA to AZ and were recommended to this place by a Facebook mom's group. This…read moreplace did not disappoint, from booking our appointment to checking in to our visit, everything was so easy. Everyone was very kind. Dr. Stevenson was a great with our son, good listening, thorough check up, all went well. They also give the kids a free cookie card to the shop next door after their visit. All around we had a great experience.

My husband and I greatly appreciate Dr. Dewitt. This practice was recommended to us by a friend…read moreafter another pediatrician almost dropped our newborn (it was a very weird interaction). We have now been patients for more than 3 years and he sees both of my children. He is professional without being pretentious, listens to all of our concerns and presents solutions when needed. They are very busy and quite popular in this area-as I now know a few families that go there- so make appointments ahead of time. This also means sick appointments and day of appointments are limited. The medical complex it's located in is also quite busy, the parking lot is always full so show up early to search for parking. Good doctors are hard to come by so having a pediatrician this great is important.

How to start off with this experience... I have 2 special needs children that have been seen here…read morefor a year and a half. I have filled out forms for records to be transferred over and they still do not have therefore they do not know my children. We drove 3.5 hrs from Pinetop to get scripts for OT, Speech and PT and called to let them know we'd be a bit late due to construction in Globe and hit some on Meridian. We walked in at exactly 11:14 to an empty waiting room to be turned away. WOW!! Too busy, I guess, without one patient in there. Front desk girl not a woman cause a woman does act that way but was so rude even on the phone just nasty attitude!! I removed them from this horrible office and thank goodness there old practice in Gilbert could get him in right away for scripts since we drove all this way. What a crap office and staff for special needs!! I would not recommend this office. Plenty other options

Normally I am not running late however due to COVID. You now have to call in and wait in your car…read more That's totally understand able. There policy states you can arrive 10 minutes late you may have to wait or at the physicians discretion. I was 7 minutes late and was told by one staff member because I was late I would need to be rescheduled. I was then placed on hold for 15 minutes before I was told I would be called to check in shortly. However I received a call I thought that was to check-in was only to inform me I would be waiting if an appointment was cancelled. She did seem friendly then the last staff member provided me the option to put me into another appointment at 10:15am instead of waiting who knows how long. I do appreciate the second staff member as I am usually on time and 7 minutes late should have not causes any delays. I am usually the one waiting whether it be inperson or in my car patiently after check-in and being seen on time of the actual appointment time is very rare. Even though I do appreciate being rescheduled tip is don't arrive minute. Overall the physicians are great. I do recommend them.

The front desk receptionists are extremely difficult to work with and rude, their responses towards…read moremy husband and I was very off putting and weird , and we were just attempting to schedule a visit for our son who has been seen there at the Queen creek office several times. We were provided misinformation several times on the call, and the receptionist refused to provide her name and became irate when questioned on their policies.

Horrible, horrible quality. The workers there do not care about their staff at all, and it very…read moreobviously shows. The disrespect shown to their newer staff and customers is unreal. Absolutely do not recommend.

I recommend healing hearts of the Queen Creek location. I've gone to the sister location in Gilbert…read moreand do not recommend due to rude staff however, you walk into healing hearts of Queen Creek, and your welcomed with smiling faces and people that actually say hello to you. They are always professional always explain to you what's going on and are there to answer your questions. You are not rushed out the door if you need to breast-feed or change diaper and they take their time to provide the quality of care that you deserve.

We have gone through a few doctors over the time we have been at Desert Shores Pediatrics due to…read moretwo Doctors moving in the first year we were there. A little disappointing since we liked them and got comfortable with them and had no idea they moved or were leaving until we made our next appointment. Loved Dr Potts all around and Dr Yin was very knowledgeable but now we see Dr Allred whom my son LOVES! I have the typical toddler who cries with any healthcare personnel he sees but he is so good for Dr Allred! She is so sweet, personal, knowledgeable and always takes my concerns into consideration. My son never cries when he sees her and actually looks forward to seeing her! One star removed for the billing area. I have had a few issues with being double billed, having an extra statement that was already paid in office or insurance not getting the correct information so I would get charged for something that I wouldn't have to pay out of pocket. I have had many calls with the office and communication with the front desk and insurance and it's always been cleared up but watch your statements.

Absolutely horrible. We've been going there for years and I called to make an apt for my son since…read morehe has respiratory issues. They said they will not be seeing him because we don't do every vaccine. Appalled by the front desk lady almost happy to tell me they won't take us anymore because we won't do all the vaccines they recommend. Finding a place that actually cares!

Avoid. Called to make an appt. Woman on the phone seemed like she didn't really want to help me get…read morean appt. Ex: I told her that we've never been to the office before and she said we'd have to get you'd registered and that can take a while. Like she was complaining to me about it..... Then she says do you know our vax policy. I didn't. She said ALL PATIENTS MUST BE FULLY VAXED. Ok, so vaccines don't bother me but the idea of someone telling someone else that certain drugs MUST be put in their kid is an absolute red flag. What happened to caring for patients, and the patients right to decide what is best for their kid. Makes me worried what else they would force on their patients. Anyways, I said no thanks and the search continues.

Avoid. Bad treatment, receptionists with attitude, never picked up the phone, said to go to the…read morelab, we went to the lab and lab didn't have our orders. Doctor did bare minimum, spent more time in the waiting room than seeing him.

When is he going to down his fake 5-star reviews? He has the worst bedside manner as a doctor and…read moreis extremely creepy. Just look at his picture--he actually does LOOK like that. He rushed out of us once his office took our hefty copay. It was really sad to receive poor medical care in the US when we already paid so much more than in other countries.

Dr Tsai very easy to communicate with. He is caring and solution oriented. I highly recommend. He…read morewas at one medical, but apparently he left. Sure wish someone would update his info. Thanks

Dr. McClellan is the absolute best- his staff is amazing. They always take the time for us and my…read moremedically complex kiddo. Love this practice

We love Dr. Waldo so much. She gives the most quality time and so many options I am so grateful for…read moreher!

Alright this is going to be a long one, so bear with me! I really can't say enough about Dr…read more Vaughan, he is by far the best Pediatrician my kids have ever had. My oldest has Autism and he shows him nothing but kindness and patience. My 4 year old, is well, a 4 year old and no matter how crazy my son is being in the room, Dr. Vaughan talks to him and has nothing but patience with him. Now on to my 3 month old... we chose Dr. Vaughan right before he was born. When we went to our first visit, I was quite blown away. My other two boys have seen many doctors, but no one has ever treated us like this. When he walks through the door of the exam room, you can feel a sense of comfort and love. You can just tell how much he loves what he does. And being a stay at home mom and a full time student isn't easy, but he always makes time to ask how I am doing. And I know it is a genuine question. My 3 month old has had some health issues and after different roads taken on treatment, Dr. Vaughan called the hospital and got him admitted right away. Because of this amazing man, we would have never known about some of the health issues my son has. (we found these in scans) He received a feeding tube while in the hospital and still has it to this day. (weight issues and feeding disorder) Dr. Vaughan has always been on top of checking his weight, making sure he is gaining and not having issues feeding. What amazes me is the fact that every couple days or so, I receive a phone call from Dr. Vaughan and his office staff, asking how Mason is doing. I have never had anyone care so much for my child before. He is always on top of referrals and calls you when he says he will. (I've even received calls from him directly.) Not many doctors take the time to call on their own. Yesterday I visited the office with my little man and the Doctor asked about one of the specialists Mason saw. I let him know my concerns and what he said. There is this issue that I have with doctors that seem to bug me so much. When you are talking to them about your child and they are looking at the time and look like they are just dazed and somewhat paying attention to you.... Ya, this doesn't happen here. You can feel the empathy from Dr. V. He gets upset if your child isn't receiving the utmost care from specialists. HE NEVER GIVES UP! He will ride out this journey with you until everything is figured out. Dr. V also sits in the room with you until you have said all you have to say. Many times I'll be looking at my son or saying a little something to myself about something I am curious about. He immediately says, "What's going on Mama?". There is no dumb question and he makes sure to tell you this. He will literally sit with you until every question is answered. The way he explains things is quite amazing to say the least. If I ask a question about something, he will skip the medical lingo and go right to giving an example from something familiar. Not once have I been confused about what he talks about. He always makes sure we leave understanding everything. And today... I received a call from the office staff saying that Dr. Vaughan worked on my son's referral for a new GI and he had faxed it around 4 this morning.... what???! So your saying this man works around the clock to make sure my child receives the best care? INCREDIBLE. He fights for you. He will do anything in his power to make sure you are receiving the proper care from specialists. Oh, and let me say... the communication is awesome! They communicate so well with my son's home nurse, getting orders filled and questions answered right away! I am so happy with Dr. Vaughan, that if we do ever end up changing insurances, I will make sure that he accepts this first. I want my kids to see him and only him. I trust him to the fullest. He is one of the greatest Doctors I've ever met!!! Thank you Dr. V and staff! Ashley, Mason, Christian, Adam and Obdulio (Martinez family)!

1 Star -- Extremely Unprofessional and Disrespectful of My Time…read more I am extremely disappointed with my experience at Springfield Pediatrics. I arrived for my child's 10:30 a.m. appointment on August 24th. When I walked in, I clearly stated that I was there for my child's 10:30 appointment. The first thing I was told was that my child did not have an appointment. I explained that my child absolutely did have an appointment, and I pulled out my phone and showed the staff member the confirmation text I had received. That confirmation was sent to me on June 24th, so I had every reason to believe the appointment was scheduled and confirmed. After I showed her the confirmation, she acknowledged that my child did have an appointment, but then told me that the appointment had been moved. My immediate question was: Why wasn't I notified? If the August 24th appointment had been moved, why didn't I receive a phone call or text in advance letting me know? I received the original confirmation on June 24th. Why wasn't I sent another message telling me that August 24th was no longer the appointment date? Instead, I found out only after I physically showed up to the office. I was then told that they were short-staffed and that I would have to wait. I was told, essentially, "Just wait, we're short-staffed. We'll get to you." So I sat there and waited. Then, while I was already physically sitting in the office waiting to be seen, I received a voicemail at approximately 11:20-11:21 a.m. telling me that my child's appointment had been canceled and rescheduled for August 31st. Think about that. I arrived at 10:30 for an appointment that I had received a confirmation for. I was told initially that my child didn't have an appointment. I showed them the confirmation, and they acknowledged the appointment. I was then told to wait because they were short-staffed. I sat there waiting for them to see my child, only to receive a voicemail nearly an hour later telling me that the appointment had been canceled and moved to August 31st. Why couldn't I have been notified of that before I took time off work and drove to the office? That is what is so frustrating about this entire situation. I recently started a new job, and I have to be very intentional about taking time away from work. I am also pregnant, and there are already things I have had to push aside because I started this job and have responsibilities that require me to be there. One of the things I specifically made arrangements for was my child's pediatric appointment. I took time off work because Springfield Pediatrics confirmed this appointment with me. I could have been at work making money during that time. Instead, I was sitting in the doctor's office waiting, only to receive a voicemail telling me the appointment had been canceled and rescheduled. I also raised my concerns about the situation and felt that the response I received was extremely dismissive. I was essentially told, "I don't know what to tell you." That attitude was incredibly frustrating. It felt like there was no acknowledgment that my time matters too. I understand that offices can be short-staffed. I understand that scheduling and insurance issues happen. But being short-staffed is not a reason to fail to communicate with a patient's parent about a schedule change. If my child's appointment had been moved to August 31st, I should have been notified before August 24th -- not after I had already arrived, taken time off work, and sat there waiting. And ultimately, my child was not seen. I did what I was supposed to do. I received a confirmation. I made arrangements. I showed up at the confirmed time. I showed the office the confirmation when they told me there was no appointment. I waited when I was told they were short-staffed. And after all of that, my child still did not receive the care they were supposed to receive that day. Because of how this entire situation was handled, I asked for my child to be removed as a patient from Springfield Pediatrics. I no longer felt comfortable continuing care there. This wasn't simply about having to wait. It was about communication, accountability, and respect for my time. A simple phone call or text before August 24th could have prevented this entire situation. Instead, I was left to find out about the cancellation and rescheduling while I was already sitting in their office waiting to be seen. That is not the level of communication or professionalism I expect from a pediatric office. Parents' time matters. Their jobs matter. Their schedules matter. And when an appointment is confirmed, parents should be able to rely on that confirmation -- or at the very least, receive proper notice when something changes. Unfortunately, that was not my experience with Springfield Pediatrics.

Dr. Bitar is such an amazing and caring doctor. We are so fortunate to have her as our son's doctor…read moresince the day he was born and she takes care of him so well. It's so nice to be able to message her on the app and she answers any and all questions we might have regarding our son's health. We are blessed to have her! - Andrea & Favian V.

Dr Bitar has been wonderful to work with and we highly recommend her for a pediatrician!read more