We have only dealt with the parts department. I'm a typical handyman and do many boat/outboard…read morerepairs myself. The Paradise Marine parts department has been very friendly and helpful. Sometimes I don't know exactly how to repair something but I tear into it anyway. They have been knowledgeable and willing to share their expertise. Good folks to deal with.

This review is about safety, misrepresentation, and accountability…read more From day one, critical warning signs were dismissed. A red power-steering warning light appeared during the sea trial and was explicitly brushed off by the salesperson. After purchase, the steering intermittently failed--an obvious safety risk. An independent mechanic later discovered severe damage to the steering system, including scorched wiring and a failed pump requiring nearly $7,000 in repairs. I was never provided service records despite requesting them. The boat was also delivered with standing water inside the hull, disabling the bilge system. I found this out during pre-checks and then again on the water. The response from sales was dismissive and unacceptable. Communication failures were constant: * Parts "ready" but missing * Conflicting answers from staff * Wasted trips * No follow-through Escalating to the parent company resulted in a call from the GM telling me it was no longer his issue. This was my first boat purchase outside of kayaks. It has been an expensive and deeply disappointing lesson. I am now pursuing formal remedies.

Great customer service , attention to detail and quality work. It's why we keep returning to…read moreMomentum Marine & RV!!!

We store our Motor Coach at Momentum and they also service it as needed, a great professional…read moreservice. The RV service department, Zach is just amazing always completing the work better than factory service could. Patrick is like Superman, he is always helping out and ordering the correct parts, keeping us informed about the costs and the timeframe of the service. The storage facility is safe and secure and very convenient for any service needed. Just do it and your RV will be happy you did...so for RV service Zach is your man. Regarding RV storage, Ashton is the one to talk with, while with parts and service Patrick is, like I said, Superman. If you don't have an RV and you're looking for a boat give Momentum and call and ask for Nick, he will help you out with his skills. I 100% recommend the staff and the facility for all of your boat and RV needs.

Great service. - honest - experienced . Super convenient to W Pensacola and Lillian area residents.read more

My girlfriend and I bought a new 2024 pontoon boat. We had them give us a covrt as well but they…read morehad to order. A few dats later I pick the cover up and took it home to install. It was lighting and thundar and about to rain so we were in a hury. She got out the instructions to read, and I said we dont have time its going to start raining. So we got it on but didn't look right but it started raining so that was the way it was going to be. In the morning when I looked out the cover had pools or puddles in several spots on the top so i new something wasn't right. So at 7am i recorded a message to the owner of the company asking him to come look at the cover and tell us what we did wromg knowing they didn't open till 8wm. I AM TELLING THE TRUTH BEFORE 9:30 I RECIEVED A PHONE CALL FROM THE OWNER AND AT AROUND 11AM HE WAS IN MY DEIVEWAY. HE WALKED UP AND SAID HI DENNIS YOUR COVER IS ON BACKWARDS IT WAS A SCORCHING HOT SUMMER DAY IN THE 90'S AND HE STARTED TURNING IT AROUND AND SHOWING ME THE CORRECT WAY TO INSTASLL THE COVER.

Very friendly. Got my boat in and out with its yearly maintenance. Boat was well taken care of…read more Will definitely go back.

Took our boat there hoping he could fix it. We originally were told it was a busted impeller so we…read morebought a new one and a new thermostat got it back and got on the water it was worse. We were then told our 4 stroke fuel injected boat motor could run without a thermostat due to the water temperatures we have around here and that we basically didn't need one.... Wrong!!!! maybe with a 2 stroke you could get a way with that but not with a fuel injected 4 stroke like we have. We ended up paying over a thousand dollars for him to basically deep clean our engine and leave without a thermostat and the boat still wasn't fixed. If you don't mind going to someone who doesn't know the importance of a thermostat In certain motors then he's your man, but if you have a newer motor you may want to look elsewhere.

If you have a center console with twin 300s, they'll probably treat you well. Can't say for sure,…read morebecause I can't afford that stuff. What I do know from experience...If you have a river stained 14 foot Polarcraft with a 40HP Yamaha tiller steer, they'll probably back burner you for two months, dodge calls and emails, and do nothing to fix the problem. It's a shame, because I have had good experiences with Sales in the past. I will crusade to make sure none of my boat owning friends patronize this establishment. On the other hand, the boat was cleaner than ever. Thank you, Spencer. I wish you ran the place. First ever online review about anything, by the way. I have never bothered. With this experience, though, I have a duty to steer people away.

Great people. Not pushy. They have a great selection of boats on site. We had an Incredible buying…read moreexperience.

These guys were recommended to me from the marina on NAS Pensacola. They had quite the waitlist,…read morebut I was willing to wait for the quality of work they provide. I got scammed by some conman when I first PCS'd here. The boat I bought was in serious need of repairs, it was unsafe. They took my boat and turned it into a beautiful working vessel. I couldn't be happier! Their service manager, Bill, communicated with me throughout the entire process and I'm so appreciative of his honesty. If you are looking for a boat repair shop that has a moral compass, this one is it. Upon picking up my boat they even walked me through everything, showed me what came off my boat, showed me what they put on, and gave me a quick class on how my boat likes to get started. I'm thankful! They rock.

I purchased a new Mercury outboard motor from a large national outdoor and fishing retailer in…read moreMiami. After purchasing the outboard I was excited to travel to the Pensacola area to visit my grandchildren and take them fishing. I got on the water with my boat and cranked the pull start then the motor locked up. I called Key Marine on a Saturday and got there nearly at closing time. They stayed and took the outboard and processed the work order. I explained that I was here on vacation and they said that they would do their best to work me in. On Monday they called me and told me the motor had been laid down on the wrong side which caused oil to enter the cylinders and the motor. I believe the retailer laid the motor on this wrong side but now thats just water under the bridge, or in this case, water under the fishing pier. They got the oil out of the motor and they only charged me an hour of their time. So honest and trustworthy. This business is customer service focused, honest and caring. Their efficiency saved my fishing vacation with my grandkids. I can't say enough about how great these guys are! Stellar service! Above and beyond!

I had engine trouble on my Yamaha outboard motor while vacationing in Orange Beach for one week…read more Someone recommended Advanced Marine. The experience was wonderful. The service manager, Terry was able to troubleshoot the problem, fix and return the boat all in the same day. He knew we were on vacation and worked to get us back on the water as soon as possible. I highly recommend Advanced Marine & Power Systems. I don't normally write reviews and they didn't ask me to write a review but they earned this one.

The owner is passive aggressiv, mistreats his staff and withholds pay from some while paying others…read moreunder the table.

I highly recommend Steve for your trailer repair and service. He is knowledgeable, friendly, quick…read moreturnaround. His charges are fair and reasonable.

Complete Tosser untrustworthy rude and does a dangerously bad job, Avoid at all cost and use the…read moretrailer repair place 5 miles down the road.