Renewal provided care partners for my dad for three years. The care partners took good care of…read morehim, making sure his medical needs and ADL's were addressed. Renewal's administrators were great to work with, too. They really understood our family's needs.

Renewal was a trusted, caring partner for my family, supporting my mother as she traversed the…read moreprogression of her cognitive decline. At every touch point - from the initial meeting, to crafting recommendations for companions and layering in new, different care (sometimes with pressing timeframes) - our team provided remarkable service. While my family developed our own close relationship with the team, our mother bonded with her two companions who enriched her days (and made great meals!). We so valued the team's collaborative, responsive approach to our mother's care. Thank you, Renewal!

The warm and friendly staff have shown us that they are truly a caring group…read more It's really been a mitzvah for our parents and for our family in total. Thank you everyone, but especially to Jorge for all his good work!

My friend resides at Atria West. She invited me to be her guest at their holiday celebration in…read moreDecember. Welcoming, good food. Warm rapport with other residents.

They do not care about your happiness ir welfare. Just want commissions. Rotyen service not helpful…read moreat all. They make promises with no intention of keeping them. They have no regard for the stress they cause you. They never consider what is in your best interest. They put on a shiw of hiw good they are but it is all phony. They are definitely not interested in servicing the elderly. In fact they think the elderly are stupid and too weak to stand up for themselves. They treat the elderly with total disrespect and contempt

From the owner: Allow us to guide you through the daunting task of finding the right assisted living community for…read moreyour loved one.

If you are thinking of sending your loved ones here, I suggest to run the other way. My…read moremother-in-law was placed here for a few months and we took her out within weeks. They are under staffed and will lie to get you in there. If your loved one has any type of behavioral or memory issues they will take advantage of the resident and snow them with narcotics to shut them up. Not all staff members are trained properly so that is the biggest issue. My mother-in-law also has a very strict medication schedule that was never properly given at correct times. For the price it's not worth it. We now have her in our home under 24/7 care with amazing caregivers who give her much better care and the one on one she really needs.. please re think your decision before signing up for this place it may look fancy and beautiful but I'm telling you now it's a nightmare....BEWARE!!!!!!!!!!!

When my siblings and I were looking for a care facility for our father, we searched everywhere in…read moreNew York City (because of course we wanted to visit him, and bring the grandchildren). We found The 80th Street Residence. And before COVID, it was wonderful. And then, well, everything changed. I wouldn't board a dog at this place. They manage patients with medication (including medications with FDA black box warnings). If staff is short, they lock patients/residences in their rooms. Their in-house doctor refuses to cooperate with outside specialists, or even meet with the families (including holders of health care proxies, living wills, guardianships, trusts, etc.). And at the end of it all, when the resident patient/resident has been so neglected that intervention is needed, they'll just dump him/her to the nearest ER without so much as a phone call. All this with a five-figure (multiples) per month price tag. As I said, I wouldn't put a dog in this place.

UPDATE (March 11, 2026): Coterie has now reimbursed the full replacement cost of my mother's…read moredentures. I appreciate that resolution. The review below reflects the experience and concerns that led up to that outcome. Update (March 2026): After my original review, I was contacted by management and informed that reimbursement for the dentures that were discarded while my mother was a resident would be processed. I subsequently received an email confirming that the payment was being processed. However, despite that assurance, I have not been provided with a mailing date or confirmation that the check has been issued, and I continue to be told only that the reimbursement is "still in process." For that reason, it is not accurate to characterize this matter as resolved at this time.

I am a resident in Coterie Hudson Yards. This is my home and I feel so grateful to have found it…read more The new building, common areas, dining room, and apartments are open and full of sun and well designed. Our elegant dining room offers views of the river on one end and also the skyline of the New Yorker building and the Empire State on the other end. I could elaborate about amenities, but as is true in most situations, it is the people that brings my home alive. The staff is professional while being attentive, caring, and warm. The other residents are friendly, interesting, and fun to be with. If you or a loved one are looking for the next to perfect place to be---come and visit Hudson Yards and the Coterie.

We are so grateful for the support and advice from Mike Kearney from Senior Care Authority. Our…read moreparents in their 90's went from being independent to needing 24/7 care very quickly. Mike assessed our situation rapidly and aided us in touring the facilities that met Mom and Dad's care needs. With Mike's recommendations we are confident that we have made the right choice for their new home. We highly recommend utilizing this service.

I needed help placing my sister in assisted living, but wasn't sure where to turn, what to expect…read more Senior Care Authority helped in so many ways. Cynthia and Josie have been there for me all the way. From the making the initial decision and choosing the facility, to providing emotional support the day of move in, and now the follow up phase regarding her previous living arrangement. All of it handled with plenty of care and concern and knowledge.

They need more dedicated staff. There is a lack of responsibility from the staff. A patient…read moreshould not have to wait two hours for medication. The administration takes no responsibility for complaints filed. The lack of empathy is overwhelming. Patient caregivers who are honest are few. I hope someone takes note and address this issue!

I'm not sure why this place is still in operation. It is awful. Both my parents were there and I…read moreregret letting them stay for any length. I'd go visit and hear my mom yelling from down the hall because she had fallen trying to get up and take off her soiled diaper. This after pressing the call button over and over again. The food was so bad, we had to bring in our own or they would've starved. I don't get how the staff works there in good conscience. So sad. Only reason for more than one star was the PT which was good but not frequent enough.