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    Sunrun

    1.0 (46 reviews)
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    City ordinance says must be painted not part of it not some of it and same color
    Frank C.

    Couple updates about my system. One of the first things I asked was if it's a cloudy day and there's a storm coming how would the batteries be able to be charge if it's low sunlight. Was told they would charge off grid. Well, that was a lied it does not happen. The selection in the app is grayed out. It doesn't give you a choice to choose. After doing some research, it's up to the installer to give you the option to be able to do so and obviously Sunrun does not. Second of all learned that some of the clocks run off electric pulse Hz. so having batteries, you constantly have to adjust your clocks due to running off battery versus straight electricity. We are still waiting for the sales representative to come show us how to set the app. I've already stumbled through it and have set it up. Was also told that someone would be able to fix the issue with the batteries, not charging off grid that was five days ago I still haven't heard. I do have to say the system runs great when there is sunlight and your battery get charged. you can run an entire night with no electricity being off the grid but during the winter when it's cloudy and rainy, it'll be hard to get your batteries charged over 40% and you'll be on the grid using electricity

    3x3 hole in my daughter's bedroom the sunrun has admitted fault to but hasn't done a thing to fix.

    SERVICE IS ABSOLUTELY ABYSSMAL!!! I've been waiting over 2 months for one of their contractors to repair our roof and my daughter's bedroom ceiling after inadequate installation allowed a leak to cause a large hole. No one is responsive. One of our 3 bedrooms is cannot be used and Sunrun can't be bothered to return a phone call or email. COMPLETE BS

    Their promise!
    jennifer v.

    Not even four years into solar and our roof/ceiling/beams are damaged from their incompetent installation job! They have admitted fault and our warranty clearly states their promise to fix it and pay for it all! But over a month later still sitting here with a soggy ceiling and ruined roof! They sent an incompetent or say shady contractor who though he'd get away with a patch job lol um NOPE then we were told we could get our own contractor, I went above and beyond taking time from my job and got three bids and still they blowing smoke! The stress is off the charts and the panels off is costing us money! Our damages are over $30k And more rain coming is more damages since they neglected to get the house tarped after panels removed. The first tarp job caused more damages and was done wrong! My life's mission is to make them accountable! I eat, sleep, breathe and defecate this situation!!!!! I will not stop nor go away til my house is back to the way it was!!!!!

    Johnny T.

    This, by far, has been the most challenging experience working with this company Sun Run. I can't believe Home Depot allows them to market at their stores. If you want under performance system Sun Run If you want a high Bill at the end of the year Sun Run If you want to be ghosted by the company Sun Run If you want your calls to be outbound to another country Sun Run If you want to keep it, your Energy turns off, uses no energy, and freezes in your home. Sun Run Johnny Thompson Verdmont San Bernardino CA this Bull Crap

    now a dissatisfied customer without a roof.

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    Page 2 of 2

    Ask the Community - Sunrun

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    SunLux

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    I am happy with the solar system I got through Sunlux. In October of 2025, I realized that the IRS…read moresolar credits were set to expire early at the end of the year due to the spending bill congress passed in July. I contacted 4 solar companies, and 3 said they could get the job done in time. Sunlux had the lowest price by $9,000 - $30,000. I liked that Mike Valencia is an owner, so I knew I was not working with a salesperson who might not be with me throughout the process. I purchased a 16 panel, 7.36KW, 2 Powerwall 3 system. From contract signing to Permission To Operate (PTO) took some time, but we got the system up and in service before December 31st. It did take almost 5 months from contract to PTO. Southern California Edison took 2 1/2 months to give us PTO. We did have some issues with communication at first. It turns out there was a key employee who was going through something. Sunlux hired an additional person to help. We then worked things out and communication has been great since. I noticed other reviews that remarked on communication. As far as I can see, that is resolved. I developed a good, friendly working relationship with Michael Valencia, Guillermo Santomauro, and Jessica Delgado. I also got along really well with the installers and technicians who came to my house. The installation and permit process did not go perfectly, but Sunlux took care of everything to my satisfaction, and to the satisfaction of my city (and we had a very particular inspector). If I saw something I did not like, Guillermo worked with me to make sure I was completely satisfied. Sunlux working with me to insure total satisfaction is why I gave them 5 stars. My safisfaction includes the very fair price, a good, safe system, and a company/people I feel confident with going forward. On my first bill reflecting a full billing cycle with solar, my Edison bill was only $10. I won't really know how well my system meets my needs until I have the air conditioning going full force during the summer. If needed, I will have a couple more panels and even another Powerwall added. For now my system produces far more power than I use. The only thing I don't like is having Tesla Powerwalls because Elon Musk's behavior and actions are contrary to my values. Sometimes compromises have to be made. They are good batteries. I feel confident recommending Sunlux, and urge others to consider them in their pursuit of Solar energy.

    Sunlux came out and determined that this particular outage was caused by a failed breaker, not a…read morefailed SolarEdge inverter. Sunlux corrected the breaker problem, and our system is now back online and producing. My concerns with SolarEdge remain. This is the largest of the five solar systems we have purchased, and we have experienced multiple issues with the SolarEdge system over the years. Most importantly, we received no push notification, email, or other warning when the system went offline and stopped communicating. We discovered the problem only after receiving an approximately $800 electric bill. When I called SolarEdge directly, I was told that they could not work with me as the homeowner and that I had to go through the installer. Fortunately, Sunlux ultimately came out and resolved the current problem, but SolarEdge's monitoring should have alerted us immediately that communication or production data had stopped. Our other four systems use Enphase equipment and have been more reliable and better supported. Based on our experience, SolarEdge's quality, monitoring, and direct homeowner support have been disappointing. On any future system, reliable automatic outage and communication-loss notifications will be an absolute requirement. Sunlux's willingness to come out, diagnose the problem, and restore our system has made an otherwise frustrating experience with SolarEdge much more manageable.

    OC Solar - Maximize your energy storage with the Tesla Powerwall 3. Property also features the sleek design of the Tesla Solar Roof

    OC Solar

    (464 reviews)

    Project still in progress but so far so good…read more The quoting and onboarding process was great. Biggest hurdle so far was the HOA approval which is outside their control. I'll update this review later as the project progresses.

    Extremely Disappointing Experience ....Do Not Recommend…read more Stay away from this company. Our experience with their planning, installation, communication, knowledge, follow-up, and overall workmanship was extremely disappointing. Our project took more than six months or more to complete, and even after the installation, the problems continued. They left remnants and debris in our backyard that have now been there for two months, and despite our requests, they still have not properly cleaned up. We are now being asked to close their file even though outstanding issues remain. The project itself was poorly managed. Their plans had to be changed half dozen times just to pass inspection, which raised serious concerns about the quality and planning of the work. At this point, we are not even confident that we fully understand what was installed on our roof, and we remain concerned about the possibility of future leaks or other problems related to the installation. They also made a significant mess along the side of our house while installing the lines. We had to specifically point out how bad it looked and insist that they change it. Communication and follow-up were also extremely frustrating. There were times when workers simply did not show up, and the overall experience felt disorganized from beginning to end. After everything we experienced, we cannot recommend this company or anyone associated with them for design or installation work. If you are considering using them, we strongly recommend doing your research and getting multiple opinions before moving forward. Our experience was messy, stressful, poorly managed, and far from what we expected from a professional installation company.

    LarSun Solar - Solar panels

    LarSun Solar

    (44 reviews)

    Only giving this company 5 stars so people are able to view this review!…read more I have called so many times to try to get some help! I have left voicemails, spoken to staff who say "wel get beck to you" and nothing. The seller was great! The installation was great and everything seemed great. Until recently. Wev had the panels for Approx 3 years now and all of a sudden I get a $2,500 bill from Edison. They tell me it's a "supplemental bill for the year", apparently it's all the energy I used that my solar didn't cover. We check our panels and apparently they haven't been working and they "supposedly" came to service them a year ago. We of course trusted them and now I have this crazy bill; not to mention the monthly payments to Solar and Edison. The service is ridiculous! STAY AWAY from LARSUN & HARNESS POWER!

    For some people that are curious about the process of switching to solar here's a summary of my…read moreexperience. Switching over to solar was on our list of home improvements. One day a salesperson came knocking on our door (they were really respectful) and we decided to set up a date for a consultation. When they came on the set appointment date my salesperson Nicole had everything ready for the presentation. Layout, cost, warranty, etc. the decision to move forward made sense for us since the payment ended up less than our electric bill. About a month and a half later (after the paperwork was ok'ed by the city) the installers George, John, and Adrian came and finished the install in 1 day. The install looks clean, and they did a fantastic job. A day later the inspector came and ok'ed the installers work, and turned on our solar.

    Infinity Solar - Villa Park solar battery system

    Infinity Solar

    (295 reviews)

    Absolutely First-Rate from Start to Finish When the fires…read morehit Southern California and we lost power for two weeks, something changed for me. I remember standing outside one night listening to my neighbor's generator roar to life again. It sounded like a chainsaw tearing through the quiet. Across the street, friends with solar and batteries had their lights on. Their kids were inside watching TV. Life looked normal. Meanwhile, I was packing up my family to leave our home. Rising electricity rates, AI data centers consuming massive amounts of power, and talk of double digit rate increases made going solar the right thing to do. I researched heavily. Built a spreadsheet. Interviewed over a dozen companies. Got bids through Energy Sage, cold called installers, and asked around for referrals. I wasn't looking for a sales pitch. I was looking for people I could trust with my home and my family's security. Infinity Solar felt different from the start. I didn't have to deal with brokers or middlemen to jack up prices. They are family owned, in business over 25 years, BBB A+ rated, and 5 stars on Yelp. Tim, the owner is a C10 licensed contractor, sets the tone for the entire company. His pride and commitment to doing things right shows up in every person on his team. Sara, our project manager, kept everything organized with clear, proactive communication. Blake handled the maze of permitting. If you've dealt with solar permitting in California you know what a mess it is. State, county, city, and fire department all with their own rules. Blake stayed on top of all of it so I didn't have to. Joel made sure the job site ran smoothly. The crew deserves real recognition: electricians Adrian, Ivan, Salvador, and Christian; roof lead Arni; installers Jose, Gabriel, Kieren, Israel, Erik, and Robert; and Deyvis helping with inspection. They showed up on time, worked hard, kept everything clean, and answered my endless questions without ever making me feel like I was in the way. Construction always has bumps. Permits get revised, inspectors want changes. What mattered was how Infinity handled it. Calmly, professionally, and without disappearing. Tim must be a good boss and take care of his people because this is a crew of highly skilled workers who take real pride in what they do. The day the system went live felt like a turning point. Our first outage was December 23rd while setting up for a Christmas party. Power was out over eight hours. The lights never flickered. I only knew because the app alerted me. Tim included a Solar Insure 30 year warranty covering panels, microinverters, wiring, and roof penetrations, including labor. It's backed by an A+ Superior rated third party insurer and is transferable if I sell my home. An installer's warranty is useless if they go out of business, so this gives real peace of mind. Because I verify everything, I called Solar Insure, Enphase, FranklinWH, and REC directly to confirm Infinity is a Premium or Platinum installer with each. They are. I'll break even in 8 years at current rates, sooner when rates keep climbing, and you know they will. But more than savings, it's peace of mind. When the grid goes down, our house doesn't. Infinity Solar gave our family back a sense of stability. I'm grateful we chose them.

    Great service and communication. I highly recommend. If you need new solar or repairs, they are the…read morecompany to call. P

    Sunrun - solarinstallation - Updated August 2026

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