We too used to like them, but the last time we boarded my 93 year old mom's 15 (?) year old sweet…read morelittle rescue dog, he got out and was lost for an unknown period of time. It turned out that it wasn't that long, but anything could have happened - he was loose and could have been hit by a car, grabbed by a coyote, or picked up by someone not as kind as the people who found him. Imagine landing from a trip and turning on your phone to a message from a strange (but kind!) man with a Santa Barbara area code saying he had your dog that they'd found running scared in the street - my mom was hysterical. They tried to slough it off and when they knew how upset I was, both Kristen & her husband started using rather foul language - they were the ones who lost the dog! I also question if they are licensed to board dogs in a residential neighborhood. I was shocked to find out a day or so later they had asked my mom to pay the entire bill! Incredible nerve after putting her through that trauma. She paid it "as she was afraid they would sue her." I discussed with Kristen calmly and she agreed to reduce it by 50% and refund my mom the difference. Then she started trying to renegotiate and offered only 1 night off "per her business consultant." Kristen has tried to contact my mom repeatedly, including going to her home, after my mom has not responded and I have asked her not to several times, and this is definitely verging on elder abuse. My mom is so upset, she says she'll never travel or board him again. As of today, over 3 weeks later, still no refund to my mom for their incredible negligence. I also noticed, as Brian S. did, that other than my mom's review in Sept, before they lost Reggie and when we still liked & trusted them, all other reviews are very old and refer to the previous owners.

I am so grateful for the Island Pooch walkers. The walkers that Kristin chooses are so good and…read moretrustful. They arrive on time and have such good communication. They are available if needed at the last moment and provide good care when I am on vacation. I give them 5 stars!! Beverly White

I hesitate to leave my home for long since I don't want to leave my little family in a kennel…read more Krista provided me with peace of mind while on a one week trip. She took care of my four pups so well, they miss her. She took them on walks, sent me daily photos via mms, applied medicine and lavished them with love. Don't hesitate to give her a call. She will come over for an acquaintance visit to see how your family operates, then you have someone to rely upon for when you are away. I feel like I have a new freedom I didn't have before. I finally found someone nearby whom I can trust.

Krista took exceptional care of my Greyhounds! Absolutely the best. I highly recommend Rover's…read moreSleep-Over.

I recommend Michelle without reservation for your pets. She takes care of my two pugs, Otis…read moreSpunkmeyer and Cara Mia- walks, feeds and gives them their medications. She is reliable, caring and knowledgeable. She works to accommodate my schedule and shows up when she says she will. She gives me updates by text of how my pugs did on their walk and alerts me if she has any concerns about their health. She was also aware on our first meeting that pugs can overheat easily (due to their short noses) and made it a point to say that she would be careful with them on hot days. She came over before I ever used her services for a meet and greet to understand my needs and to meet my pugs. I believe she is expanding her services also to Huntington Beach soon. I definitely recommend her if you need pet care!

Michelle has been nothing but amazing, and always is responsive. She has watched both my dog and…read morecat on several occasions, and I trust her fully. She is extremely knowledgeable about both dogs and cats and keeps a very attentive eye out for any irregularities. She is honest and reliable. Can't beat that!

John and Cassidy took such great care of our two cats!! This was the first time we've ever used a…read morepetsitter service and were veryyy nervous to say the least. Every day we were sent 10+ photos of them along with a paragraph of a summary of their visit with them. Their level of care was so impressive and we know they even vacuumed on a few occasions! We cannot express how impressed we are with this company. Highly highly recommend Pooch's Best Friend!

I live in Irvine, CA, and so happy that I found them when I did. We have 2 dogs and all of the…read morewalkers are so very sweet to them. I love that they all are genuinely kind to our pups and leave the sweetest pics and comments about them. My husband and I are really busy with work and PBF always accommodates our schedule and do what they can to make sure our needs are addressed. We recently also had a baby in the last year and pbf has helped accommodate us as we move into our next chapter of having kids. Even when we had to go to the hospital when the baby came, the owner helped us schedule the pups walks and transportation to our pet boarding facility. They are simply great and amazing and I never worry about our pups and trust each and everyone of the walkers in my household. I highly recommend them.

I feel they neglected my puppy. The camera was always shut off when I was out of town trying to…read morefind him on the camera view. I had to call them to see if my puppy was okay. He did love the doggy daycare but when I picked him up from Bone Adventure Boarding where he stayed two nights on Sunday evening my dog was very ill. He got two ear infections, paws red itchy, and bloody. He seemed traumatized and very ill. I took him to the vet and they had put him on antibiotics, they gave him steroids and allergy shots and it's still 16 days after and his paws are not healed and my puppy is getting worse and lots and lots of vet bills. It is worth it to pay for a dog sitter.

Booked a pool day here and it was so fun! They have two people in the pool to help with the dogs…read more I've never seen our dogs has such a blast

We have been customers for almost 5 years. The staff is awesome and our dog always comes home so…read morehappy.

Our dog Hank loves bark collective. They always take such good care of Hank and he is soo happy…read morewhenever we pick him up. I know he's been well cared for. We also just had or first training session with AJ and I'm so excited to implement her training methods that don't require and e-collar. The e-collar is optional and can be used on certain situations, but I saw her techniques with him work without the ecollar.. I'm so glad I scheduled the training session and will continue to schedule training session with her! Her training techniques are soo effective.

Gabriella watched our 190 lb American Mastiff and German Shepherd for three days. She sent picture…read moreupdates, checked in with us numerous times and helped us feel secure in knowing that our fur babies were in good hands while we were out of town for the weekend! Highly recommend

Gabriella was amazing! So sweet, calm, and clearly a natural with dogs. Mine can be a little…read morenervous with new people, but he wasn't scared of her at all--in fact, he became super stubborn with her, which honestly just showed how comfortable he felt! She took the time to connect with him, sent the sweetest video and photo updates throughout the walk, and kept me in the loop the entire time. You can really tell she cares. So grateful to have found someone so wonderful and trustworthy. I highly recommend her and am so excited to keep booking with her!

Brooke was an absolutely amazing pet sitter and we couldn't recommend her more. From the start, you…read morecould tell how much she genuinely cares about the animals she looks after. Our dogs and cat loved her, and it gave us so much peace of mind knowing they were with someone who treats them with that level of care and attention. One of our dogs takes a couple medications, and Brooke was incredibly responsible and precise about making sure everything was given correctly and on schedule. She followed all of our feeding routines and instructions carefully, and whenever something wasn't completely clear she reached out to ask questions and clarify instead of guessing. That level of communication meant a lot to us and really reassured us while we were away. She also kept us updated the whole time and sent the BEST pictures of our pets, which we looked forward to getting. It was so nice seeing how happy and relaxed they were while we were gone. I'll include some of the photos she took because they were honestly amazing. On top of that, she was extremely respectful of our home and took great care of everything while we were away. It's not easy trusting someone with both your pets and your house, but Brooke went above and beyond. We came home to happy animals and everything just as we left it. We would absolutely book her again! Genuinely wish there were more stars to give

I have used Brooke's animal care services every time I am out of town! she always provides…read moreexcellent service for my cat: Spanky and I feel safe knowing he is in good hands. She is very neat & clean with the pets, sends photos daily to check in with the owners, professional and courteous. I highly recommend her if you need any pet sitting needs. FIVE $TARS ! -Adam