Reserved a boat for a Saturday full day at lake pleasant. Canceled at 130 am day of with no text or…read morecall. Showed up at the lake at the designated time after texting a couple of times checked get my boat account to see it was cancelled due to boat problems. He has my phone number because he had previously texted me. We had to scramble to change our plans. We were fully refunded but the lack of communication on the last minute cancellation. Was completely unacceptable.

Hi Jean-Paul, So nice to actually hear back from you. I'm sorry, but I am not going to remove my…read morereview. It is not in any way hate, just our experience. Did I hate that you ruined my father's 75th birthday celebration, absolutely!! However, the hate stops there. Just want people to be aware of what can happen when they go through you. And to respond to your comment... The boat was absolutely not broken. If it was you would have known the night/day before, right? The boat hadn't even been in the water yet, we were supposed to meet you in the parking lot before and we were all going in together. You also have reviews on that specific boat that very same day. Also, you absolutely did NOT call. We called you many times and left a couple voicemails. You turned your phone off after the first one. We did hear from the Boatsetter App right away and THEY refunded us our money. And SOOOOOOO many things you could have done better if indeed your boat was actually broken. For starters, answering your phone and explaining the situation.... Hope you take care as well.

We went on the 9am brunch cruise. This was Buffett style service that went pretty smooth. The eggs…read morewere amazing, potatoes were perfect, and the ham is as good as any ham can get. There is a small bar downstairs where we got a couple of mimosas. The cruise around the lake is peaceful and there is a lot to look at. About the parking, if you are a first responder or veteran, it's a no hassle situation to park for free. I just showed my badge as we pulled up and they waved us through. Overall, I'm glad I brought the family.

There's only a short time left to get out on a Lake Pleasant cruise before the summer heat bears…read moredown on us. Choose between a sightseeing cruise, live music brews cruise, sunset dinner cruise, or live music sunset cruises. The cruises run Wednesday thru Sunday in May. I took my mom for a mother/daughter adventure on a Wednesday afternoon sightseeing cruise. You'll park at Pleasant Harbor and hop a ride down the docks on a shuttle cart (bring some cash for tips). We arrived early to enjoy lunch and drinks at Dillon's before our 2pm cruise. Check in 30 minutes prior and then set off for 90 minutes on the water. Adults are $30, kids $15, toddlers free. On the boat, you can sit inside on the main level or up top and outside. Grab some snacks and a beverage from the bar to really luxuriate. The captain narrates the cruise and gives great information about the lake, the dam, and the wildlife. As for wildlife, we saw a few bird species and wild burros on shore. It was such a peaceful afternoon and a great time together. Follow @msbusyblonde on insta for more Fun

I brought my man on a private sail with Captain Bill and we had an amazing experience! Bill was…read moreextremely friendly, down to earth, and pleasant. He allowed us to move about his 22ft boat as we wished and shared his knowledge on the area and sailing. We were allowed to bring our own drinks and snacks and he provided bottled water if needed. Bill talked just enough and allowed me and my man to just enjoy the sail! I would highly recommend Captain Bill for any private sail for 2!

Took my husband and best friend out on the water along with my mother. We were treated to the…read moreexperience of a lifetime!

let me start the chain of bad reviews....... we arrived at 11am when we confirmed with the company…read morewe would arrive. They said they though it was 12pm. okay.... we understand, mistakes happen. 12pm comes and then they say, "our battery died, we have to replace it." again. we understand. UNTIL- they didn't show for TWO hours. UNTIL they offered us a free ride home (BUT DIDN'T EVEN SHOW UP UNTIL WE CALLED THEM AND ARGUED WITH THEM TO GET OUR MONEY BACK) We called them several times and they ignores our calls. When they finally answered, they argued with us and had no customer service for correcting business with unhappy customers. They argued that we need to pay the full price, even though we weren't even on the water for the full time we scheduled. This company is sad and NOT good at customer service.

I wish I would have been able to put zero! They had us sitting for two hours since they got our…read moretime wrong. We were supposed to start our trip at 11am but did not get into the boat until 1pm. Then we returned at 4pm since that's where we were told to be back so that we can get our ride back home. When we got back we called our ride and they said they could not get us for another hour! This is ridiculous staying in the HOT sun for 3 hours out of our day that we had planned for our bride. We could not even fully enjoy our time since we were so stressed out about the entire situation! So sad that they disappointed our bride on what should have been the best weekend! We did have an amazing driver Cameron so thank you to hit for not making it a total shit show

There was a lot left to be desired with this experience…read more We arrived for our 8:00 AM reservation, and it was pretty clear the staff had also barely just arrived. Our boat wasn't ready, and we didn't get launched until after 8:30 AM. The young guy helping us was nice enough, but he could really benefit from moving with a little more purpose. He still had to clean the boat, grab the safety flag, and initially told us he couldn't technically launch us because he had only worked there for a month and a half... even though he ended up launching us anyway. At one point, there were three deckhands working on tying up one floatie for another reservation while we were still waiting. Have we heard of delegating tasks? The boat itself was also disappointing because it was not the boat shown in the photos online. I reserved the Canyon Comforter based on the photos, so that was frustrating. Not having the lounger and table was disappointing and the cushions were torn up. I even took a second look to see if they were just using stock photos, but each boat listing appears to have different photos, so it didn't seem like a generic image situation. To be fair, the safety instructions were solid, and the kid explained things well. However, he talked about the anchor multiple times, and then when we were finally ready to anchor, there was no anchor on the boat. Luckily, it was a calm day and we found a cove without much wake, otherwise that would have been extremely frustrating. When I told the woman up front about the missing anchor after we got back, she said the person who gave us the safety information should have taken a photo before launching us. So I guess after a month and a half of working there, that part still hasn't made it into the training manual. Thankfully, the boat ride itself was smooth, and we still had a wonderful Father's Day with the family. But between the late launch, the boat not matching the photos, missing equipment, and general lack of organization, this experience was definitely not worth the cost.

Had a great time with our grandsons on a day that was close to 100 degrees. Our boat was old and…read morenot as fast as we would have liked for tubing. However, the experience of boating on Lake Pleasant was priceless. The staff was so helpful and courteous. Luckily, the water temperature wasn't too terrible for late March which allowed us to swim. Couldn't believe how clear the water was. Would definitely do this again.

This place is a hidden gem. We stayed in their floating cabin. Absolutely one of our best getaways…read more The cabin had two bedrooms and a loft. Easily sleeps 8 comfortably. There is a restaurant in the marina. Food was delicious. All the staff we encountered were very nice and hospitable. Rented boats, kayaks and water toys. Very easy to do. This place is very pet friendly. We brought our black lab with us. If you can snag one of these 5 cabins you will not be disappointed. We can't wait to come back. Note: the cabins are actually floating on the water. If you are prone to motion sickness be aware.

The staff was friendly and the service getting on and off the boat was excellent. The rental…read moreprocess was smooth, and everyone we interacted with was helpful. Unfortunately, our day on the water was disappointing because the boat was not equipped with an anchor that would hold in the lake conditions. One of the main reasons we rented the boat was to stop, swim, cool off, and let our kids play in the water. While we watched numerous other boaters anchored and enjoying the lake, we were unable to do the same because our boat continually drifted. Had the anchor worked properly, our experience would have been much better. The customer service was great, but not being able to safely anchor significantly impacted our day and kept us from fully enjoying the rental. I hope the company addresses this issue for future customers.

Wine-cruise Wednesday rocks!…read more The Desert Belle river cruise was wonderful fun, exceeding all our expectations. The musician was great, the staff was friendly and funny, and the scenery was lovely. We live in Arizona and are familiar with the flora and fauna of the Sonoran Desert, and it was such as pleasure to see bighorn sheep, herons, eagles, and more on a single sunset cruise. Great way to explore Saguaro Lake!

Captain and crew offered an informative and comfortable cruise…read more Disappointed to learn the the advertised wildlife was seasonal and we weren't there in season. Otherwise great.

Very enjoyable. We had guests from Florida and they had done their research on all kinds of…read moreactivities in the area and chose Lake Pleasant as one of three choices so they really enjoyed it as well as we did and it was our third time on the lovely lake Pleasant tour thank you again Sandy

A relaxing, but somewhat dull 95 minute cruise through Lake Pleasant waters. The main highlight was…read moreseeing some wild burro's on the shore. The captain talked for a bit, but alot of what he said was drowned out from a poor PA system. Otherwise, you just see the mountains and kind of just relax as you go through the cruise. You can score a few discounts, but this will cost you about $20 per person. The system is great as you get picked up by shuttle in the parking lot and get dropped off right next to the boat practically. It was empty (7 people) on a recent Friday afternoon, but still worthy if you also include lunch at Dillon's.