We rented a car to drive 1600 miles to Northern California from Arizona for a friend's funeral…read more I've rented a car a few other times in the past and I would say this experience was one of the better ones. The staff are very helpful. I greatly appreciated the great customer service that Carter and Camile provided. We were both in a very emotional state because of the purpose of the rental so we appreciated their helpfulness. We reserved a Corolla online intentionally so we could get good gas mileage since gas prices are so hgh right now. And the fact that we did most of the driving in California, the prices were even higher for gas. Like most rental car places they didn't have the car that we had reserved. I think this issue happens at all rental companies and it is a frustrating experience. I wish that the actual cars available are shown upon reserving. We ended up renting a Nissan Sentra which got good gas mileage as well. The car only had $20,000 miles on it so that was a plus. It was about as comfortable as it could be for an economy model. The waiting room at this location is on the small side for how many people are there. Allow extra time for pick-up. It took us 45 min. Drop off was a breeze amd only took 5 minutes. We would definitely rent from this location again.

In late May 2026 we rented a car from Enterprise in Sun City for the day to drive to Flagstaff and…read morereturn it in Flagstaff. We received a car with a quarter of a tank in gas and a tire that was leaking air rapidly. We did not discover this until we were leaving for Flagstaff. Brandon Green is the "Branch Manager" that gave us that car. We obviously were very frustrated and not happy customers. Thankfully we were very lucky to be able to be helped by a very helpful young man in Anthem and he had a car that was available. He got us in and out and back on the road quickly. He was filling in at that location and I'm disappointed that I don't remember his name. He saved our very important day, unlike Brandon in Sun City.

Customer service is a joke Got car didn't realize tires were…read morebad . Got flat tire and they were no help. Told us we should have taken their insurance. Didn't think I had just for safety reasons I should have good tires! Also they threatened to call police if we came in to exchange They said they didn't have a different car. Eventually we convinced them to call around and we had to drive over with a little spare tire and got a different car . Still going around and around With customer service.

Freddy and Sammy are so awesome that they found a coffee mug that i left in the rental car…read more Amazing, im from California, and I never had such a great experience like i did with these two guys They deserve raises !!!

Vegas Bound or Not!!…read more Time for that road trip to Vegas! Got my reservation all set, ready for check in. We got here for 7:30 a.m. pick up and the rental is not ready. Sometimes life happens and right now we are caught up in that moment where we have no control. As we sit here the lobby fills up with customers needing to go vroom vroom in their rental car. Our car was supposed to be ready, but it's not. What do you do when you cannot control the situation? In today's day we wait. What else is their to do? We wait and we're supposed to be on the road right now. Are we no? Playing the waiting game is fine, but when you check in right in at 7:30, first customer and have to wait over an hour for a car they are supposedly cleaning it's tedious. Time continues to tick away and I'm sure that they are cleaning my rental. Why was it not cleaned last night? Patience is a virtue! The staff here move with purpose and are super nice. They seem non attentive to issues and time constraints that individuals have and must keep. I just sit here waiting, feeling ignored. As customer after customer are placed in their cars, remember that patience is a righteous virtue. When I have inquired with the status of the cleaning it's the same line every time. They are working on it. Yes, all of our time limits were pressed back and had to be ignored this morning due to the lateness of this rental. In the future the company needs to make sure that when customers make a reservation a few weeks in advance they do it for reasons to keep appointments ON TIME! I have been renting with Enterprise for as long as I can remember! This is the first issue that I have run across that was not attended too properly. Will I use them again, yes but at the time this was unsettling. But all happens for a reason. So let's just keep hope alive.

Jordan and Jalen were excellent, kind and professional. I was able to get in and out fast, Great…read moreservice!

I had a very positive experience picking my rental car up and dropping it off. The gentleman that…read moreI dealt with both times was very helpful and efficient. The location is convenient for me and I will go back again.

There is no option to give 0 stars. We had a reservation…read morethat was made over 1 month ago for today, go in to pick up and were told that they had to take the Van that we reserved to get an oil change. The rude agent said he called to let us know today at 2. (2 hours before pick up)! We did not receive ANY CALL. We asked for something else and was told no, they had nothing. We asked what we could do, any other options they said nope. No sorry for the mix up, let me see what we could do. NOTHING!!! Then was told to leave the office. Unbelievable rudeness and so unprofessional these two were in this office. I tried to call to complain and try to get help and no one can help on the " Customer Service " phone number. They actually gave me another 800 number which was to Dollar Car Rental!!!! Stay far away from this place!

This was a super quick and easy rental car pickup. This location was relatively non-busy (at least…read moreat 11am on a weekday), so it's always nice to not have to wait in a long line. Service was friendly and not pushy. The vehicle was as expected (or possibly even a class upgrade). It was clean and all features worked well. Overall, a very good experience that will bring me back to Budget when I need another rental car in the area!

Had to add the one star against my will. Had a cargo van…read morereservation, three days in advance for my sons move.Got there at 9:30 am reservation was for 9 am, when we walked in they explained they had NO vehicles and that the manager left had called to let us know, when checking our phones, had a missed called 14 min prior, and 15 min after our pick up time, that they had NO vehicles! Absolutely ridiculous and not good business! Cost us triple to find somewhere else on a last minute availability. Would never use Budget again.

All of the Service Staff is phenomenal. So accommodating and professional…read more A shout out to Justin, he's on top of the list when it comes to CS!! This is my go to dealership

I have never felt more comfortable with my purchases, two years ago I bought a vehicle from Tony…read moreRodger's and felt the truck fit me. However, I wanted a car again and when I went in to meet Tony, he had me get comfortable with a new car. He was patient, especially since I am picky with my choices and finding the car that'll last me a very long time and feels like "me". I never felt more happier than I do now with my new Corolla. Thank you Tony, I mean it!

I rent from the Avis/Budget team at this site nearly every week for my job travels. The team is…read morealways very polite & very accommodating. In addition, the office staff is has always on site to their published office hours. The technicians who clean & service the cars always does a fantastic job of maintaining the cleanliness of the cars & maintains the proper fluid levels and air pressure on the tires. I highly recommend this Avis/Budget location.

Horrible. Customer service was non existent…read more Would not accommodate someone who experiences disability regarding the difficulty in having an all electric car. (It was a mystery car!!??) We explained at airport counter and again at location in Goodyear. We returned the car within 2 hours and Avis at the Hampton Inn charged us $120. When we asked to keep car they said they couldn't cancel the return. So we left car there paying $120 to drive for 2 hours. Horrible customer service in everyway. Both agent at airport and Caby Welsh Store Manager at Hampton Inn. Sometimes families ARE the exception (do not fit the box) WE DID NOT KNOW OUR MYSTERY CAR WAS ALM ELECTRIC- but nit even slight accommodation given for the difficulty of managing an electric car for someone with mental/developmental disabilities. Called and explained to both locations but they both refused to adjust our reservation. They did not even try to arrange for a solution at all. Their motto is not even close to being accurate. Never again AVIS.

Okay, so we know renting a car can be a hassle and just not the business ... however, the people at…read moreEnterprise over here in surprise off Autoshow Ave are the realest!!! Super helpful! Super friendly and they go above and beyond the usual service!!! You are greeted like y'all our family. I wanted to hug Rich and Nathan! They are both so good at their job and hospitable on a level of excellence that makes you feel like royalty!! They exemplify good, respectful customer service. Let me tell y'all, oh my gosh, I will forever rent from them.

Nathan and Rich are always friendly and efficient. This is an extremely busy location so customers…read moreneed to be patient. These 2 move quickly with a smile trying to get customers in and out efficiently.

I had a good experience at this Enterprise Rent-A-Car location. The location was easy to find, and…read morethe staff was friendly, quick, and helpful throughout the process. The waiting lobby was clean with plenty of chairs, which made the short wait comfortable. Check-in was easy and moved pretty quickly overall, although there was only one check-in lane open, so I could tell some people were starting to get a little restless. Personally, I thought the process still moved faster than expected. Picking up the car was super easy, and the overall experience was smooth and efficient. I appreciated the friendly service and clean, organized setup.

I'm writing this a little late but I rented a car here and on my way back from my trip, I was…read morerunning a little bit behind on getting the car back on the scheduled agreed time. I was very panicked but when I finally made it, the staff was extremely nice and understanding. The staff was so so nice. I will definitely be going back

Okay, so the room was basically clean, that is except for the carpet. The carpet was really bad,…read moreso disgusting, it looked and smelled like it has never been cleaned. Trash in the hallway never got picked up the 3 days we were there. Included breakfast had a good variety of options.

Such a nice hotel with great amenities. The breakfast is delicious with all sorts of tasty choices…read moreeach morning. They have a latte machine...my favorite thing! the staff is most helpful and professional. The rooms are spacious and quiet and very comfortable. I was visiting a relative in nearby Buckeye...easy to get to that location from the hotel. I felt instantly welcomed at check-in. I highly recommend this hotel. Last but not least, the rates are quite reasonable.