Had the best customer service with Dr. Shehata! His staff was amazing. I came down from Phx to Yuma…read morejust to get his care. He took his time and told me his honest truth and suggestions for my health. I felt at peace when I walked out of the office. Thank you so much for taking care of me.

Dr Lonial takes time with his patients and shows a caring attitude. He is concerned with general…read morehealth and wellness as well as treating medical conditions.

Visited with NP for severe abdominal/back pain. Diagnosed as constipation with advice to drink more…read morewater and take a mild laxative, took labs (they do it every visit?) and sent home. Severeness of pain got worse and advised next day by phone to continue as prescribed and come back in six weeks. An ER visit quickly located a kidney stone. So much for obvious assembly line medical care. BTW, who wants to receive care from a physician who says "Hi, just call me Joe" and then wants to change your food choices secondarily to one's medical issue. Another, BTW, Bob S, is the clinic's owner who gave himself 5. stars.

This place should be called "Double Bogey!" Another Hero to Zero. At first, I went because a friend…read moretold me about the wonderful Dr. Martha Alemayehu. And he was correct, top-notch treatment. Sad to say she left, and it has been terrible since. I was passed off to a NP and while her interest seems genuine the administrative operation of the office is a DISASTER at best. I was to be referred to a Neurologist and that is when the end was near. First on a separate note there were issues with getting insurance approval for a different issue that was affecting my knee. They sent me for x-rays, said I needed treatment, and they would get approval. Never got back to me on that issue. Back to the Neurologist. I was told a name and number and if they did not contact me withing a few days I should call them. I did not get a call, so I began trying to contact them. The Neurologists office phone kept giving me a recording announcing the voice mail system was not available. After multiple attempts I called Up2Par. Their assistant said she would follow up with the Neurologist. She called me back and said she reached them without problem, and I should call again. I got the voice mail system is not available message again. I called Up2Par and she said she would try while I was on the line. This time she got the voice mail not available message. Next, I was referred to Up2Par's scheduling office so I could speak to the lady who would be coordinating the referral. That was a disaster. She spent the better part of the call explaining why the issue was happening such as the doctor that I am referred to does not like voice mail, so the office does not use the technology. After listening to all her excuses, I told her I was unsure about using the doctor they recommended. So, between the multiple missed communications, it seemed after an extreme number of phone calls and mounds of frustration I had an appointment with the Neurologist, and an appointment to check some issues requiring an ultrasound of my chest. Still at this time I am not sure about my knee. Now I receive a form letter with the boxed checked stating and I quote, " We cannot live up to your higher expectations. Due to that, we encourage you to find another physician." Amazing they have a FORM letter that you check the box stating they cannot meet expectations. Apparently, they do that often!

I am a provider. Please do better for our families. My office made 8-10 phone calls to get a care…read moreplan signed. After speaking with 2 manager type people, we still do not have vehemently signed care plan. The signed plan us needed so member's cand receive ongoing therapy.

The other day I received the phone call ico the test results for my daughter's COVID-19 test;…read morenegative! So, I drove there to pick up a copy for her to take to school. After a temp check at the front I was directed to a lobby where I waited less than 10 minutes for the documents. A smooth operation; not looking to get tested again but may I suggest coming here to have it done?

really like this place. Brady Olson has been a pleasure to deal with. great referrals for my toe…read moreproblems. got great personal advice and motivation from my last visit as well. JDW

I set an appointment for this place for 1/28. I wanted to be seen for diabetes maintenance,…read morefibromyalgia, and some other things that have me worried. (REALLY puffy feet, bad headaches, visual issues, and traveling numbness on my left arm.) Since we travel in an RV and live in AZ in the winter and travel in the summer, I wanted to establish a doctor in Yuma, where I am half of the year. I DO have health insurance that I pay for every month and have for over a year. This clinic was on the directory. When I was shooting the breeze with the nurse, I mentioned the weather and that I live in an RV and we'll be travelling up California in the summer. Then finally Brady Olsen, who I was appointed to see, came in and asked, "Do you live in an RV?" I said "Yes". He said, "You are a transient, we don't do that here". I thought he was kidding at first, so I asked, "What?" "We like to establish long term care for patients and you have too many health issues. We just don't treat transients" He then told me that he treats snowbirds because they live here for 6 months and then travel to somewhere else for 6 months. I told him that's what we're doing, we're just starting! At this point, he wasn't interested in talking to me anymore. He wanted me out of the office. He said, "Check out the Yuma Walk-In Clinic. They deal with transients". At this point, I can't believe whats happening. I never even got to tell him what's going on and what I need help with. The moment I said I live in an RV, he was done. Then, as he was ushering me out of the room, his 4 staff members were watching from the office area. He said, "We need to be more careful about transients". I interjected, "Because we're evil!" I was so upset! I felt humiliated because I was treated like a sub-human.

I'm in the military I was released from work at about 3 pm with an appointment time of 3:30. I got…read moremy wife and son, drove all the way out here and arrived at 3:38 they denied us, told us we'd have to reschedule for another day because we were 8 minutes late. I will no longer be coming here and I would suggest you don't come here either.

A young receptionist in the front likes to roll her eyes and speak very rude with people she…read morebecomes frustrated with. No public service skills. Not the type of person I'd have working as a receptionist who represents the establishment. Need some serious training. It's tough being the middle man, who just transports family meme er. My wife, a nurse ended up speaking with her on my phone to resolve issue.

[This is a review of YRMC Family Medicine W. 24th Street Plaza.]…read more The reality of today's healthcare is that you need a Primary Care Provider. The only alternative is to rely on urgent care centers -- which might be feasible if you have generally good health and do not need continuity of care. Within the Onvida (formerly YRMC) system, your choice of Primary Care Providers is somewhat limited, but adequate to the process of finding a PCP who can help you. All your records will be kept electronically by YRMC, and you can access your appointment schedule and test results easily with your internet connection. I have been a patient of Christina Urrutia, a Nurse Practitioner, for the past year. She has an excellent knowledge of various diagnoses, medications, and medication side-effects. If you have had confusing experiences with healthcare, I think you will find that Christina can guide you into a better situation of medical care and personal understanding. All the employees at Family Medicine are competent and pleasant. Some are rather young -- it is encouraging to see today's younger generation dedicating themselves to helping the sick and suffering.