This is now my 2nd time in 10 yrs using Direct Funeral. Libby was the director I worked with both…read moretimes and she is pretty amazing at her job.. She made all the arrangements easy and had sugestions to things I was still undecided about. In this particular time in my life, she made it so easy for me. Saying thank you just isn't enough, but Thank you!

The death of a loved one, is never an easy thing. My sister and I recently had to deal with the…read moreaftermath of such a loss. After a sudden short illness, a sweet wonderful member of our family passed away. Although exhausted from hospital trips, overnight stays & all that comes with the terrible knowledge that a life is ending, arrangements must still be made. We were recommended Direct Funeral by a wonderful nurse at the hospital. We called and they were amazing. Robert was the gentleman who helped us. He listened respectfully to what we wanted. Answered our many questions and did not try to push us into things we didn't want. We chose something simple & were very satisfied with the service & price. We are very grateful for his help. I would absolutely recommend them to anyone.

Salazar was absolutely wonderful to work with for my mom's funeral arrangements. They helped…read morearrange transporting my mom's remains from North Carolina to Albuquerque and made every step of the process smooth. Their communication was excellent and their compassion really showed in all my interactions with them. I cannot recommend them highly enough!

Full disclosure, I'm not the next of kin…read more Death is one of the hardest emotions, most stressfully moment of an individuals life. When my loved one died they were very nice initially. However, through the process there were moments where they were missing a sensitivity chip. I tried to put myself in their shoes. I understand they do this every day but the remaining loved ones don't. I had never had to go this process before. I can tell you that my heart was breaking and I had to bow down numerous times to obtain guidance and information. It was cold at times. I don't fault them for the family drama that ensued after, but I guess I assumed incorrectly that I would be treated a little more kindly. In the end I was put in my place very coldly, but I had already paid so not much to lose for them, I guess. I scored a 3 stars because Catherine went above and beyond to help me and was very patient with me. Thank you.

I had heard of this company before. My mom recently passed away d/t Alzheimer's dementia and I…read morealready knew about this company, so I called them from the facility and they came right away to pick her up. The gentleman to came was inconspicuous, very friendly and respectful, taking care to make sure she was handled gently and reverently. Grace was wonderful and always ready to help with anything I might need. All of the staff I worked with, including the wonderful receptionist, were kind and treated me like family. The urn was beautiful and well-made. They have also called me periodically to check on me handling my grief. I love these folks!

My mother was given a mailed invite for a lunch seminar on cremation services at the Red Lobster on…read moreMontgomery. She RSVP'd and was told to be there at 2 pm on the day of the seminar. She arrived at 2:02 pm and the person running the seminar turned up her nose at my mom and rudely told her, "We don't accept late arrivals! You're late!" loud enough for the entire restaurant to hear, therefore embarrasing my mother and her friend. Also to note, my mother and her friend were the only Black women at the seminar and probably at the restaurant, period. The woman was so rude that even the restaurant staff had to apologize to my mom and her friend. I'd venture a bet to say that if my mom and her friend were two White -- or even Hispanic -- ladies, that woman's demeanor would have been a lot different.

Wow. These guys are fantastic at what they do. I worked with Sean and Megan who originally are…read morefrom the University location but my Dad's funeral took place at the Lomas location. The Lomas location is really beautiful and the chapel hold around 200 (I think). I think this might be the very best of all French's locations. I don't know...but it looked great to me. Sean and Megan are so compassionate and helpful. When I first started the planning process I was overwhelmed with grief (not sleeping or eating well) which resulting in some serious brain fog. They were very patient with me even when I asked the same question over and over or cried to them about my dad. They helped me come up with ideas for my Dad's service and it ended up being a beautiful celebration of life. I am so grateful to them for creating such a wonderful service. Their After Care Service is also fantastic. They help you with anything you need to take care of after a loved one died. They do a lot of it themselves and send you a check list if the things you need to take care of yourself. Very very helpful.

My aunt just died tonight. So far my experience is lousy. They initially said they would be here in…read more60-90 minutes. Now they tell me it will be more than three hours. It's been a long week and this is simply uunacceptable service.

We couldn't have had a more positive and wonderful expeience than that of Trujillo Family Funeral…read moreHome's handling of our mother's death. Such care, profesionalism and genuine concnern made a hard time much more bearable. It was a true "mnistry" to us. John S.

I am extremely disappointed with the way my family has been treated. After my father's passing, we…read moreexpected professionalism, compassion, and respect. Instead, we experienced the opposite. The funeral home did not confirm a child that was signing for her father had other children, taking her word for it, proceeded to cremate my father without expressing to his other children. when finding that out they asked my brother to sign a cremation paper (to cover them) *after my father had been creamated* someone they claimed was authorized but they apparently failed to properly verify that person's identity or relationship before doing so. As a result, my family has been left dealing with the consequences of what appears to have been a serious mistake. When I emailed seeking answers and a resolution, I reviewed a call met with a hostile and disrespectful attitude, stating to stop emailing her (the owner) Rather than listening to my concerns or offering empathy, or sympathy. I was yelled at more than once over the phone. It was shocking to be treated that way by someone who called herself the owner. while trying to resolve an issue involving my father's remains, that did you help the issue due to consistent yelling and disrupting me and my concerns. and also going back on what had already been told to me from the so called director. both are documented. their big mistake is also documented and according to the state was a huge mistake on their behalf. To make matters worse, instead of taking responsibility for the situation or working toward a solution, they have refused to provide me with my father's ashes until i have paid half of what was already paid for. and have now expressed my brother is not my fathers child because of documentation they failed to ask for but had already had him sign as a son for. Families place an enormous amount of trust in a funeral home during one of the most difficult times of their lives. Based on my experience, I cannot recommend this business. I hope they improve their procedures for verifying who is authorized to receive cremated remains and treat grieving families with the dignity and respect they deserve.

The lowest of the lows in this industry. The only thing worse would be to find a decaying body…read more when in a time of great mourning and shock this funeral home at the Golf Course location held my sister's body reansom with unknown disposition while they attempted to have a family member sign a letter of Irrevocable Assignment to pay for my sisters services. I could not believe the representative's behavior and tone as he "didn't care" anything about the situation other than getting that document signed. I wound up relinquishing my meager inheritance in order to continue to get my sister's remains cared for. I was reminded that they keep remains for 3 days before disposition. I had not heard of stories like this except in the news and I was completely shocked they pulled this on me in this day and age. GO seek out a company that offers honesty and dignity to the deceased and the mourners. They committed fraud and theft by doubling up their burial fee through this method. Despicable , shameless charlatans

Laura L. and John were exemplary! Professional and caring. The joined us for my neice's Celebration…read moreof Life and quickly became an essential part! Helpful in every way! Thank you both!

Recently I was informed that I was going to receive a plot as a result of entering a drawing. When…read moreI went in to get the certificate for the the plot there was confusion when I got there. The person who had scheduled the meeting was not there and those there were not clear as to why I was going to be there. In addition the free plot came with a lot of restrictions that I questioned whether is was worth it or not. They were more focused on selling me other services.

My wife has been buried there since 1973, and the whole cemetery is well taken care of. Beautiful…read moretrees and peaceful atmosphere, thank you Fairview.....

After paying in FULL, my father's body has been sitting in their freezer for A WHOLE MONTH,…read morerotting. And they will not do anything. They have given my family 0 updates on the status of his cremation, and continue to call asking for information when my family is trying to grieve. Absolutely unprofessional and a disgrace through and through. Awful establishment.

Would like to thank Riverside Employees for being so kind and caring while we were going through a…read moresad time with the passing of my son. They were kind and respectful and compassionate. Amazing job all around. Thank you so much Rebecca.

Our family has utilized the services of Romero Funeral Home for family members over the span of…read moremany years. Most recently, for the loss of our beloved and precious mom and dad. The staff at Romero funeral home has been nothing but compassionate, professional, and respectful. Throughout each interaction with Romero's, we were met with kindness and warmth. Dicky Romero and his staff helped to make a time of deep grief and loss a bit easier. Dicky is like an extended part of our family. Thank you to each and every one of you for your words of comfort, your understanding demeanor and your patience. A special thank you also to Rosalinda, who presided over the recent graveside service for my mom. with the same level of professionalism and respect that we have come to know about the staff at Romero Funeral Home. Thank you, Dicky, for you and all of your staff. You are the best! May God bless each of you abundantly. Sincerely, Judy Janelle Jaramillo-Haikin (daughter of Henry and Elsie Jaramillo)

Lost both my parents within days of each other, my dad chose Romero Funeral Home for their…read moreservices. My experience with them was very disappointing. My extended family has used them for their services for as long as I can remember. Dicky definitely needs to retire because his heart is not in it anymore and it shows. It took them weeks to cremate my parents, my dad sat in their freezer for weeks waiting on my mom to join him. The medical examiner's office took forever and I had to call to see what was going on. I feel that as much as the funeral home over charges for their services, they should of been the ones checking on my mom. When I called with questions, the staff was not helpful or kind, it was as if I was bugging them. Final straw, we went to pay them and went off the paperwork they gave us with total amounts for my parents. I called to double check on amounts and it went up. I called to see why it went up and both girls could not explain it to me. Waited for Dicky to call me with an explanation and I still have not received a call back, it's been 3 days. I understand that we all have our own problems in life but if you can't conduct yourself in an professional, kind manner, you really need to retire! You are in the business where people are heart broken over the loss of love ones and being treated in the way I was, Shame on you all!