This is now my 2nd time in 10 yrs using Direct Funeral. Libby was the director I worked with both…read moretimes and she is pretty amazing at her job.. She made all the arrangements easy and had sugestions to things I was still undecided about. In this particular time in my life, she made it so easy for me. Saying thank you just isn't enough, but Thank you!

The death of a loved one, is never an easy thing. My sister and I recently had to deal with the…read moreaftermath of such a loss. After a sudden short illness, a sweet wonderful member of our family passed away. Although exhausted from hospital trips, overnight stays & all that comes with the terrible knowledge that a life is ending, arrangements must still be made. We were recommended Direct Funeral by a wonderful nurse at the hospital. We called and they were amazing. Robert was the gentleman who helped us. He listened respectfully to what we wanted. Answered our many questions and did not try to push us into things we didn't want. We chose something simple & were very satisfied with the service & price. We are very grateful for his help. I would absolutely recommend them to anyone.

February, 2019. When you are sad and grieving for your loved one, the last thing you want is for…read moremanagement to harass you about payment. My aunt prepaid her funeral at Garcia's Mortuary. We owed $500 for extra expenses. The insurance policy was going to be paid out in 7 days. That wasn't good enough. On Wednesday, management threatened to cancel the Friday funeral for nonpayment of $500. They refused to talk to the insurance agent, refused to see a copy of the policy, refused a payment arrangement; therefore, the family paid the amount due. Other things came up during that week and later with the death certificate, that led us to conclude that we will not do business with this company again. We don't believe we should have been stressed in dealing with unprofessional people who work in the office and provide customer service. The boss said he would talk to his staff, but I did not receive any other feedback.

From the owner: Garcia Mortuary is a staple in the Barelas community and has been serving your family for over 100…read moreyears with honor, pride and dignity.

Benni was amazing, attentive, communicative and super kind. They made this experience the easiest…read moreit could be. Highly recommend using them.

My grandmother prepaid her funeral many years ago. When she passed in December some of the…read moresituations had changed, and thus the arrangements, resulting in credit due my family. Nearly 3 months later and we have yet to receive the money owed us. I have reached out to the funeral director several times and he assures me that he has reached out to billing to process the refund. Yet, nothing. I don't recommend using French as you cannot trust them with the financial end of your funeral.

Full disclosure, I'm not the next of kin…read more Death is one of the hardest emotions, most stressfully moment of an individuals life. When my loved one died they were very nice initially. However, through the process there were moments where they were missing a sensitivity chip. I tried to put myself in their shoes. I understand they do this every day but the remaining loved ones don't. I had never had to go this process before. I can tell you that my heart was breaking and I had to bow down numerous times to obtain guidance and information. It was cold at times. I don't fault them for the family drama that ensued after, but I guess I assumed incorrectly that I would be treated a little more kindly. In the end I was put in my place very coldly, but I had already paid so not much to lose for them, I guess. I scored a 3 stars because Catherine went above and beyond to help me and was very patient with me. Thank you.

Reflections is a God send! Our Mother died during the height of COVID deaths…read more Not knowing Reflections, we had Mother's body taken to another mortuary the evening she died. We called the next morning to discuss arrangements, and were informed we can't meet to start the death certificate process for cremation for 13 days because they were overwhelmed. We called a couple other funeral homes and were referred to Reflections, whom we called immediately. All on the day of the initial call to Reflections : Louis, the 4th generation mortician/proprietor took the death certificate information over the phone; had Mother's body picked up within 2 hours from the original mortuary; met with us at 2:00; got her death certificate signed by the doctor, and got her cremation approved by the office of medical investigations, and delivered the signed and approved death certificate to the State for printing -- all before we left his office at 3:45!Louis was completely transparent on their very reasonable prices and options. It was amazing. Two business days later: the obituary and picture were posted to Reflections website, and we picked up Mom's urn and death certificates. We were very grateful to not draw out the process. Just as important was Gloria's and Louis' sincere empathy. They were genuinely interested in hearing about our remarkable Mom. The experience was comforting. This is a picture of the gorgeous urn.

They picked up my mom at 7:00 am after hospice notified them of time of death at 4:30 am. They…read morecalled a few hours later asking us if we knew where they took my mom! They called back few hours after that saying instead of the funeral home she had been taken somewhere to be declared dead because they didn't have the information that hospice had already done that and notified them. If that wasn't bad enough, we had made and paid for all arrangements ahead of time and they called us again saying they were unable to fly my mom to El Paso as had been arranged. In a time of grief, all of the stress French's caused us was unbearable.

It is with a heavy heart that I write this review. My dear Mother passed away after a year long…read morebattle with ALS. She chose French's on golf course in Albuquerque to help take care of her services. They were reliable, supportive and patient. Between my 5 brothers and I and with the help of French's, we were able to give my Mom a beautiful farewell. Until we meet again.

Overpriced, and they will give your loved ones remains to anyone. Rick and Denise are amazing Love…read moreThem. Who I don't love David he is a Ahole and was rude. My dad died April 30 on my birthday. We paid to have services here a small viewing before he was creamated. My brother who was not to get the remains only me" called and spoke to MrDavid Sanchez and gave some bullshit story on how I was unable to get them due to grief and blah blah blah so they whited out my name and out his name without ever reaching out to me. I knew something was fishy so I showed up and got my father's remains. And my brother wasn't to happy about it. I am livid with Gabaldons my family has been not only customers but neighbors and friends to the Gabaldons family. My great grandmother still lives across the street from them. They've done every funeral I can remember growing up. Yes it's been about 6 months but I'm still livid they would do this, not only to me but my family.

From the owner: The Gabaldon Family and staff have earned a reputation as a premier service provider to the…read morefamilies of Albuquerque, the surrounding area, and countries such as Mexico and others abroad. Our family and staff have many ties to the community including: the North Valley, South Valley, West Mesa, Bernalillo, Barelas, Los Lunas, Belen, Tome, and Pena Blanca.Since 1952, we have taken great pride in the healing, dignified and memorial experiences we create for the families who turn to us in their time of need. We consider it an honor and privilege to be of service to our community.

After paying in FULL, my father's body has been sitting in their freezer for A WHOLE MONTH,…read morerotting. And they will not do anything. They have given my family 0 updates on the status of his cremation, and continue to call asking for information when my family is trying to grieve. Absolutely unprofessional and a disgrace through and through. Awful establishment.

Would like to thank Riverside Employees for being so kind and caring while we were going through a…read moresad time with the passing of my son. They were kind and respectful and compassionate. Amazing job all around. Thank you so much Rebecca.