The wait was more than ridiculous. And during the pandemic, every single chair in 3 waiting rooms was taken. The MRI I paid for out of pocket didn't even catch the 3 compression fractures the CT Scan at the hospital found. The radiologist report was less than subpar. read more

If I could rate this office as a 0 I would. My appointment was at 8 yet I wasn't taken in until 9:10 am. Fasting I may add. Don't ask the front desk anything because they're just going to tell you to wait. These people are the fucking worst and I will never come back here other than to pick up my results. read more

DO NOT GO!!! I am 26 yo and they pushed a mammogram on me when the doctors I've been seeing say I DID NOT NEED IT! It did more harm than good! They are money hungry and do not care about you. My imaging was so bad I had to have it redone anyway. Save your time and health, go somewhere else read more

I have never been treated more rudely at any kind of appointment in my life than by the first tech i had. He was rude immediately and never introduced himself. I preferred not to take a second PA X-ray after the tech failed to tell me to remove my dress. I am 6 months from graduating with my MD and was happy with the X-ray that was taken, so preferred not to take another one, and was told how ridiculous I was being. I would never speak to patients or other people the way I was treated by this tech. Edited to add another star bc the chief tech, Jorge, was very nice, took the time to speak with me, and apologized for the incident. I took the lateral view with another tech Francisco who was also very nice. I was happy to pay for the imaging as well but tried to check out and they said there was no cost. So maybe this is a public service-based clinic? Which is wonderful if so. I would just encourage them to look into the behavior of the first tech. read more

I had recent services done and the staff was professional. I would definitely recommend them for all your radiological needs

This place is really unprofessional. While I was there I was told the wait would be fast and I ended up waiting for 2 hrs for an X-ray. Another patient got very upset when she was told after 2.5 hrs of waiting that they couldn't do her X-ray!!!! This is something they should have seen the minute she gave them her Rx. Stay away read more

My experience at Sunset Radiology was very positive. I went in for an MRI of my right new. The staff was helpful and friendly and the process was smooth. A staff member even came out with a "pastelito " for the waiting room. I highly recommend and would definitely go back but hopefully I won't need to again . read more

If I could give negative stars I would. I left numerous messages for a call back regarding an MRI, never received a call back. I booked an appointment online, never received a call back. Their "English" option has female employees who only speak Spanish, then I'm placed on hold and no one books my appointment. Call Baptist Hospital instead if you want excellent customer/patient service. Sunset Radiology sucks. Completely unprofessional, and incompetent. read more

I had Erika and Jessica helped me at the front desk both times I came in ( once to schedule me and then for the MRI) Jessica had me fill out the paperwork to have me prepared for my actual MRI saving me time and any additional paperwork at my appt I actually had to reschedule my appointment and again Erika couldn't have been more accommodating. When I arrived had nothing but a great experience bc of Erika's helpfulness and her willingness to address all my concerns. The office experience was a super pleasant one mainly bc of the caring and wonderful friendly attitude Erika and Jessica had even while being crowded with many other patients they were so patient and so helpful. I would definitely recommend coming here. People like them make my life so much easier and more pleasant to deal with especially in the turmoil of everyday life and multiple testings I have to have done which are endless and usually time consuming and not very pleasantly memorable. The staff makes the facility and thank you to Jessica and Erika for making my experience such a positive one !!!! The MRI technician was also incredibly friendly and caring so I would recommend coming here the wait is worth it considering the staff who makes the experience a good one . read more

I had a rough time here last year after a computer router fell on my head and I needed to get an MRI. The wait time is LONG. I didn't wait for 3 hours like everyone else but it was about an hour. The man directing patients was friendly but spoke very little English. My broken Spanish was able to get me by. The procedure itself takes about 45min and it's extremely loud and uncomfortable. Something I hope to never experience again. The technician talked to me for a while and came to find out that he lives near my apartment complex and likes to sneak in and use the gym. Lovely. This was further confirmed when he came up to me at the pool a couple weeks later, sat next to me, and started hitting on me. Not cool, dude. Not cool. read more

Stay away from this place if you don't wanna wait hours waiting to be helped ... lots of chitchat going on very unprofessional staff and it takes forever for you to get called ,I came here at 1pm with a schedule appointment is now 3pm and I still haven't done my MRI which shouldn't take that long ,no more than 20 minutes I could've been out of here . I strongly do not recommend this facility. read more

Sunset Radiology - Diagnostic Imaging Near Me - Miami, Florida

First, I want to say that the front girls are very nice, but do not go there if you don't plan to wait for 3-4 hrs. Im Not exaggerating. I called and verified my appointment, when I arrived I had 5 patients ahead of me. When I walked in is a small place. I counted 44 people waiting. They are not considerate of your time. When I asked for a superviso, there wasn't one available . This place is just about making money. read more

I put off having a mammogram for years due to the pain I experienced in my last one at an Orlando facility. I received a phone call from my insurance urging me to have an updated scan done, so I booked with Sunset Radiology. The wait time was a bit long, about 45 minutes, but they offered fresh made coffee and pastries which was a kind gesture and they had tv and magazines so the wait really was not bad. The tech I saw, Noemi made the experience a great one. She took the time to position my arm, and shoulder in ways that reduced the pressure of the machine. She even explained how she used the machine different then other facilities to make the client more at ease. I would recommend Sunset Radiology based on this experience and another good experience I had last year while here for an ultrasound. read more

I recently had an MRI done at Sunset Radiology. My experience was excellent, I arrived on time at 7:30, filled out paperwork and I was called to start the procedure a few minutes after. Jorge, the tech was very profesional and helpful, since this was a first for me, I was kind of scared and concerned. He explained the procedure and brought me in. I was done in 15 min. Special thanks to Javier, who was so helpful throughtout the entire process. I'd definitely recommend Sunset Radiology. read more

These people are BEYOND RUDE from the initial phone call (continual disconnections after VERY long holds, sarcasm, etc.) to the visit, where two hispanic individuals went out of their way to ignore my elderly, injured mother. They snapped at her, allowed at least ten other patients in front of her- and caused her to remain outside in humidity for now 1.5 hours. I'm outraged to find, just inside door, a huge waiting room full of (all Hispanic) patients that came even after us. Marisol, in picture, stayed on her cell phone instead of acknowledging my mother (just out of knee surgery). I just witnessed a patient who came at least 45 minutes after us....already leaving!!! This is for a routine mammogram! VERY PREJUDICE ORGANIZATION!!!! SO EGREGIOUS TO INVITE LATINOS INTO THE A/C AND LEAVE MY MOTHER OUTSIDE until I finally asked Marisol and the older gentleman (staff) why we needed to remain out in the very hot sun, giving the "stink eye" for merely speaking up. DISGUSTING PLACE! read more

Sunset Radiology - Diagnostic Imaging Near Me - Miami, Florida

A huge lack of respect. They schedule several patients at the same time and that means a delay of more than 2 hours for each appointment. And they treat us as if it were a big favor to serve us. read more

No point in making an appointment they don't honor that. My appt was set and waiting over 3 hours to be seen. They don't give you a wait time! They just want your money so they make an appointment for anyone anytime so you wait! Please recommend to your doctors to use other radiology centers!!! This is the only way they will change! read more

The customer service here is disappointing. I've called 3 times to make an appointment. The first 2 times I was put on hold for about 10 minutes each time and then hung up on. The third time I was transferred to a different person over and over or put on hold. This happened for 15 minutes straight; I say that I'm calling to get an appointment and keep getting the same reply 'the lines are busy please hold.' I gave up. Going by the previous reviews, doesn't look like I would want to go in person anyways. read more

Wait time - schedule a day off for this. Double check copayment, they charge more than needed copayment. They will not notify you of this overcharging unless you realize and call to review in which they do NOT send refund checks nor CC refund, you must go to location even if you live 45 mins away- careless. Disorganized and and protocol to charge more than needed is - Fraud. On the bright side, there is McDonald's nearby for the hunger you will have after 3+ Hours. read more

If I could give no stars i would. Came for a ct scan with contrast and it took 1 hour to get called in. They finally called me in and laid me down before putting the iv in and they stabbed me 4 separate times and couldn't get the iv in saying I have bad veins. Mind you they stabbed the same vein twice and I have a great veins. One of the punctures they placed the iv and started to put fluid in and it wasn't in my vein and they put the fluid just in my arm. My arms are super sore now. read more

Sunset Radiology - Diagnostic Imaging Near Me - Miami, Florida

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literally the absolute WORSTTTT PLACEEEE!!!!!!!!!!!!!!!! everyone is always so rude. I just called to ask a question & as I was talking the lady interrupted me and out me on hold for NO REASON??? their wait time is always so long and they take forever to answer the phone but when you go in person the people in the front are all sitting down doing nothing. so unprofessional. hate it read more

This place is super unprofessional. They are disgustingly rude and immature. The appointment time they give you is false. You're expected wait time if you come to this dump is 2-3hours. I would never recommend this place to anyone. read more

I came in with no appointment and it looked really busy being that all the chairs were full... I did ask the wait time and was told 2 hours for breast ultrasound however Orlando one of the male workers was moving fast meaning he was doing such an amazing job getting the patients in and out and very well organized... it took less then 30 min to have my name called I was in and out within a hour and 30 min remember this was with no appointment scheduled. Not everyone will take the time to leave a positive review however I am the one to do so when I see it's needed. My ultrasound was $100 and that's not bad since I didn't have insurance. I recommend Sunset Radiology. Thank you again Orlando keep up the great job. read more

Let me start by saying, Sunset Radiology exceeded my every expectation!! I read the negative reviews regarding wait times so I came in mentally prepared, but it was such a smooth experience from start to finish. When I entered there were two gentleman greeting patients and I was assisted by Orlando. Honestly, I can't say enough about him. He was in a positive mood, smiling, helpful, and really on top of things. I signed in and Orlando provided me with a clipboard with about 4 papers to complete. The paperwork was very straightforward and not at all tedious. When I returned the clipboard to Orlando he asked for my I.D., insurance card, and prescription. I was having a pelvic ultrasound, which requires your bladder to be full. He kindly advised me to make sure I was drinking water, which I was. I patiently waited for about 40 minutes and started feeling "full". I saw Orlando and asked him if he knew how much longer. He gave me a knowing look and quickly went to check and when he came returned he took me back for my exam. He understood and was compassionate to the fact that my bladder was full, which is not a comfortable thing, and I was so very grateful. I was then taken to a smaller waiting room and the ultrasound tech Yanara called me back immediately. She was wonderful! Polite and professional, we made some small chat while she took the images and she was very considerate of my comfort throughout the exam. I needed my results that same day for my appointment with my doctor later so when it came time to leave I stopped at the desk and spoke with one of the girls. I didn't get her name but she told me the results are read very quickly and would be ready in about an hour. I went on my way and ran some errands and exactly an hour later I returned. I approached the same girl and she had my results ready and waiting for me! Honestly, I couldn't have asked for a better experience from beginning to end. I was beyond impressed. Thank you Orlando, Yanara, and Sunset Radiology for the great care that was provided to me!! read more

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Went in for an appointment for an MRI of the brain. Took them 1 hr to charge the copay and get me signed in. At that point I asked how much longer and they told me about an hr and a half more. That is CRAZY!!!! I asked for a refund and proceeded to go elsewhere. read more

Terrible experience, I don't recommend this place to anyone, I had to wait 2 hours for an x-ray, terrible service... what's the use of having an appointment?, and last but not least when my husband went to pick up the results they didn't want to give him the result since they said it was personal, (suite 106), they have a tip bottle at the reception as if it were a restaurant and not a health establishment, I had never seen anything like that !!!!!, when he asked to speak with him supervisor, gave him the results. read more

I can't believe how much this business has improved! Ramon is in the process of turning it around. I arrived at 8:00. ExplaiNed to him that I had to take a Valium before my MRI as I am claustrophobic. He said that he would get me at 9:00, and he did just that! I was out by 10:00. I also noticed that patients seemed to be taken care of in a timely manner. The staff was very professiona. I would definitely use this facility again. Keep up the good work Ramon! read more

It is like a cattle call with people everywhere. They try to do social distancing but just too many people to properly accommodate. I selected the first appointment of the day and 70 minutes later I am still waiting to get in. Zero efficiency. read more

If I could give no stars I would. I arrived to my appointment at 10 am, it's now 12:45 and I have still not been seen! Other patients were becoming irate at the long wait times and one of them started screaming and they let him go in before me even though I got there first!!! It's absolutely unacceptable to have patients waiting for over THREE HOURS after their appointment time to be seen. I'm hungry, tired and frustrated af. I've never had such a horrible experience I'll never come back here. read more

This place is a total circus, totally unorganized, rude and unprofessional. I scheduled an appointment for an MRI. My appointment was for 7:30 am, by 10am I was still waiting to be call in, they kept telling me I was next, needless to say I left. read more

Normally I wouldn't waste my time writing a review. But this place has to be the worst most unprofessional medical facility that I have ever encounif you are ordered any type of radiology steer clear of this facility. read more

Don't go to this place. I had an MRI scheduled for tomorrow morning and they just called me to tell me that their MRI machine is under maintenance!! and to schedule next week!! who has ever heard such a thing what an unprofessional place my doctor was waiting on my results. and by the way, if you don't speak Spanish, good luck trying to communicate with them so unprofessional don't go and if you only have one machine and you gotta do maintenance for a week what kind of place are you? Let's boycott this place read more

After reading the reviews I was skeptical. My experience was super positive I had an Brain MRI with contrast scheduled for 8:30am I arrived at around 8:00 am to fill out paperwork. Was received by a very nice gentlemen Gabe me paperwork filled out was called to pay copay. I waited maybe 10 minutes was escorted by very nice lady who did my MRI . I was truly anxious she put me at ease although Head MRI are not the funniest . Except for a moment I had in the middle of panic the radiologist settled me down and I complete the exam . I was able to leave with my report and disc. I would recommend. They are very busy office so give yourself extra time . read more

Both the person next to me and I had been there for 2.5 hours waiting! Unacceptable. That's with an appointment. Yo y la persona al lado mío llevábamos 2.5 horas esperando. Inaceptable! Y teníamos cita. read more

I have been for 2:40 with out been call. This is a busy place a lot of people was concerned about waiting time and up canceling their appointment I have to cancel my appointment too The front desk people could not handle all the work and customer service was very poor. I could not recommend this place for anyone. read more

I have not made any of the three appointments I've made because the staff has failed to acquire authorization. To add insult to injury, they have never informed me of their incompetence. I've had to call to confirm my appointment, and this is when I've been informed there's no authorization on file yet. It took them 1 week just to request the medical notes from the referring physician and 10 days to request authorization. Nothing was done until my call. Very rude staff answering the phones. And they all appear clueless. Worst of all...they're dishonest, claiming fault on others when they had not done their job. Ask for the manager, Tatiana, and she's never in the office. This explains a lot. They don't even deserve 1 star. read more

Wow, horrible customer service. I saw a review say meat market, that explains the place perfectly. They called to confirm appt on Saturday for upcoming Tuesday. Tuesday came along and they still didn't have authorization. Wasn't told till 1 hour after sitting in waiting room. They tried to blame doctor but it was their fault. They sent in request after I showed up to appt and tried to blame my doctor. Find somewhere else. read more

Honestly, being able to have a place with these services available for walk-ins will by far surpass any issues regarding service and staff. Getting everything handled and the results in 24 hours ANNND playing true crime in the lobby!? Im absolutely hear for it !! read more

My appointment was at 4:30, I wasn't seen until 7:00! Ridiculous!!!!! This place is horrible! Needed an ultrasound couldn't do it all the Techs were gone. Rescheduled the ultrasound was told my appointment would be at 7:30AM received a call and said we are confirming your 8AM appointment I'm like what I took a few hours off from work thinking I would be in and out get there a few minutes before 8AM damn place packed of people asked the wait time was told we are running behind All I could is drop my head in disbelief! I couldn't wait I left. I do not recommend this place to no one they lie and are very rude! read more

Don't disregard the reviews... place is horrendous and is just a cash grab. No sense of urgency from staff nor efficiency in anything done in the building. Don't get scammed like I did.... Had to wait 2 hours for what was supposed to be less than 20 minutes. My fault for disregarding reviews and thinking it couldn't be that bad. read more