Tonia and Pablo provided exceptional customer service. They helped me pickout a pressure washer,…read morethe correct attachments, and were a pleasure to work with. Hats off to them and the team .

Customer service and Knowledge is why I shop at Sunshine Ace Hardware and quality of products.read more

For a quick trip when you don't wanna run all the way across town to pick up something that you…read moreneed at home this is a great little spot. They're always very kind and welcoming , they have a very nice selection to choose from when you're in a fix at home and need something quick. They're always extremely helpful if you do need help . So honestly, I would have to say their service is outstanding .

This is a great little store that has almost everything you need. All the staff wear masks. I even…read moreseen one outside wearing his mask in the 90° weather with all the humidity. They have a hand sanitizer station 4 steps into the store. So they are trying to get the customers as clean as they can. But what good is the dispenser if it's empty for part of the day. I'm sure it's good that people are using it. I try to support places like this store as much as possible. It's about 4 miles from my house. The ace store is 7 miles. So depending on what errands I'm running usually steers my shopping. Although any attempt to keep the store virus free is a good thing. But it is a false sense of security if people see masks and assumes it is a viral/germ free zone. The keys are not breathing lol or touching stuff, having a strong immune system, hand sanitizer dispensers that are filled And washing your hands 20 seconds. Reducing risk by staying 6 feet apart is a good start. Ambiance 4 service 5 location 5 value 4 5/21

(2/5) Today I…read morepurchased a brand-new garbage disposal from Lowe's in North Naples for one of my customers. When I arrived at the job site and opened the box, I found old, dried food still inside the disposal. It was clearly a used item that had been returned and placed back on the shelf without being properly inspected. As a handyman, this meant I had to stop the job, pack everything back up, drive all the way to Lowe's, exchange the product, and then return to my customer's home. I lost approximately an hour of work because of a mistake that should never have happened. When I explained the situation to the service desk and asked if there was any way they could compensate me for the time I lost due to their error, one employee actually laughed and dismissed me with, "Have a nice day, sir." That response was far more disappointing than the original mistake. A manager eventually offered a 30% discount on a future purchase, which I appreciate, but it still doesn't change the fact that I lost valuable work time or that I was treated disrespectfully. Mistakes happen. Selling a returned item as new is one thing. Laughing at a customer who has been inconvenienced by your mistake is another. As someone who spends thousands of dollars each year on materials for my business, I expect better quality control and much better customer service. Going forward, I'll be taking my business elsewhere.

Everything. I bought a Samsung refrigerator for almost 2k and in 1.5 years the ice machines have…read morebeen a disaster. Called service multiple times and redirected to samsung repair, which is a total JOKE!!!

We purchased a LG refrigerator. We were told by salesman to wait 72 hours for the ice to form. At…read more72 hours, no ice. We contacted Home Depot to return. We were told appliances had to be returned within 48 hours. They had us contact LG to repair. 4 service calls later and much time, no working refrigerator. Terrible service from Home Depot. DO NOT BUY FROM HOME DEPOT.

Had a positive experience at the Home Depot today. I needed to replace our cellular shade on our…read moreFrench front door. I didn't get the associate in the blinds sections name, but the Hispanic gentleman was super-helpful and found exactly what I needed quickly & the price was right. I also came across an HR Manager/Director, Laura while shopping and hook me up with a free HD pro rewards membership, which was nice. She and her trainee also checked to make sure I was finding everything okay. HD at this location has definitely stepped up their customer service. In the past the associates weren't as helpful, but I'm very happy it's much better now. Thanks HD Bonita Springs!

New one on 41. Needed 6 screws for breaker box. Looked for 20 minutes and tried to get some help…read more Which was non existent. Frustrated, went to Ace. Took less than 5 minutes total. Bad first impression. Only get one first impression.

Came in on a Sunday for a return and they happily took care of me right away. No long wait time and…read moreI was able to return my goods for there in store value. Morine helped me and we was wonderful!

After leaving an auto parts store that didn't have what I needed, I decided to try this Ace…read moreHardware. On coming in, I noticed how clean and well stocked everything looked. Even better, JJ asked what I was looking for and he really made an effort to help. He took me around the store until we found the cleaner that I had been looking for. Ace is more expensive than the big box stores, but paying a little extra for convenience can be well worth it. Ace always tries to make things right for their customers and JJ did a great job. Ace is a good store to shop at, especially when you don't want to go miles out of your way to get to a Home Depot. The store is smaller but they have a really good selection of products including quality paint. I'll be back shopping at Ace soon.

Definitely well staffed and stocked. A greeter at the door along with staff members keeping all the…read moreproducts faced and organized. I'm usually here a few times a month for quick parts or supplies. It's convenient for the estates and usually a quick in and out. The prices are slightly higher than HD or Lowes. But it's the cost of being a little closer than the bigger box 5-7 miles further. Great selection of Columbia sportswear and awesome variety of grills and higher end fishing gear. Parking for boats and trailers can be tricky over here. Since they share the lot with a bakery, post office, drugstore, pool supply, restaurant and barber. 20/2023

We can't say enough good things about Devin & his team. We were preparing to put our parents' house…read moreon the market and had originally hired him to replace the fascia on the roof. We then put together quite a long wish list of other things we needed to get done in/around the house and he took the time to do a walk through with us. His expertise was obvious and he helped us prioritize projects, recommended cost effective solutions and had an estimate put together for us by the next day. His pricing was transparent and fair. We had to leave Naples before the work was complete but he's made sure to send updates, answer questions and my parents are happy with his work. We'd recommend him to friends & family so we'd recommend him to you too.

We had several small to medium sized jobs that we needed help with. He was able to get to us…read morewithin a couple of days of our first call. He installed a standard cellular blind and also a vertical blind on our sliding doors that was much more complicated than any of our others due to the size and mechanisms. He adjusted pendant lights, assembled an end table, installed a Ring doorbell & chime, and a retractable screen door. Labor costs seemed reasonable. It appears that he is well qualified for larger jobs, so when we're ready for more, we will definitely call him first.

We purchased double entry doors from Mark and couldn't have had a better experience. He spent time…read morewith us and showed us several doors and their hardware selections. He answered all of our questions patiently and knowledgably. After we placed the order he came out immediately and measured to make sure the doors were a perfect fit. He kept us updated along the way and then coordinated the delivery perfectly timed for the installation. We have received many compliments on the doors and couldn't be happy. Sincerely, Larry M

The front greeter was friendly, and called over a GenZ dark haired guy. Who showed me the direction…read moreof the pulls then said with a snotty attitude "when you find out what you want, come over to the desk and I will order them, it will take at least 2 to 3 weeks." Then walked over to the back desk to chat with his coworker. He offered no additional assistance. I looked at the pulls myself with no help. I left and ordered the same ones at the store online. They came in 8 days via FedEx. I also told my carpenter about the situation and he said he even gets attitude. That if you don't have a designer with you that's what happens. Train your staff that if we go in there we can afford what you have. Drop the attitude.