In 2023, my 2004 Lexus SC 430 was totaled following a storm. Since then I had been searching for a…read morecomparable replacement. When searching dealerships online I came upon High Tide Auto in Pt. Orange,Fla. listing a 2008 SC 430 . the car looked good and was an upgrade from my previous vehicle which was what I was hoping for. The price was reasonable and the car near enough to me so I wouldn't have to pay transport cost living in Georgia. I sent an "availability inquiry" and received a response on 1/27/24, from Salesperson Annie who confirmed that the car was available. I informed her that there would be NO TRADE involved but a CASH transaction. I informed her that I lived in Georgia and was waiting on Insurance monies to arrive in no less than ten days. At that time I would arrive to complete a TEST DRIVE with cash in hand. She gave me her personal cell # if I had ANY questions until then. During those ten days she answered my questions...sent me videos of the car to answer questions not visible from the online pics. We worked out total price of the car and she text me a buyer sheet outlining price tag & taxes including how close my bank was to their dealership to obtain a bank check to complete the purchase. Estimating the arrival of my Insurance Check I tentatively scheduled my arrival and test drive for 2/12/24. I told Annie I would contact her to confirm my 2/12/24, arrival on 2/9/24. The Insurance check came in on 2/8/24, and that morning I immediately contacted Annie confirming our appointment for 2/12/24, along with the sales numbers we had discussed. Everything was a "GO". My last conversation with Annie was at 10:13am, when I asked her to take a pic of the inside of the cars trunk. She said she would run outside and text me the pic. For the 13 days we talked Annie was always prompt in her responses. This time she wasn't. The next time she communicated was 3:47pm... apologizing for SELLING the car to a guy "who just walked up as she was taking a pic of the trunk". I was STUNNED...I went back and checked MY TEXTS to see if MY FRIEND ANNIE had sent me a REQUEST to send money...$500 or $1000 to HOLD the car...DID I MISS IT?...THERE WAS NOTHING...NOWHERE did MY FRIEND ANNIE say HER BOSS MADE HER DO IT...NOTHING...NOWHERE did MY FRIEND ANNIE say that she had been in negotiation with me for THIRTEEN DAYS with an APPOINTMENT set for 2/12/24. to COMPLETE a TEST DRIVE & PURCHASE...NOTHING...I felt that MY FRIEND ANNIE would have at least told the guy...Look, I gave MY WORD to this guy...The APPOINTMENT has been CONFIRMED...IF my guy doesn't buy the car on 2/12/24, let me get your info and I'll contact you and the car is yours...NONE OF THAT APPARENTLY WAS SAID by MY FRIEND ANNIE...HER WORD and MY WASTED TIME meant NOTHING...I told her on OUR 1st telephone conversation that I had other potential car choices in GA. and SC...THEY'RE GONE because I went with her...ANNIE, probably according to USED CAR DEALERSHIP RULES did nothing legally wrong...but are there now NO SUCH THING as ETHICAL BEHAVIOR??...I started not to respond to ANNIE'S "apology" which ONLY should be made in the event of an "ACCIDENT"...THIS WAS NO ACCIDENT...She SOLD the car with her EYES WIDE OPEN...I sent her a text on 2/9/24 @ 12:50am, because I was too FRUSTRATED to sleep outlining how I felt...She NEEDED to know IF it MATTERED to her or NOT...I retired as a CHIEF PAROLE OFFICER in GA in 2010 after serving over 30 YEARS...the 2004 SC was MY RETIREMENT GIFT to MYSELF...It being totaled in 2023...HURT...Finding that 2008, in FLA was a MIRACLE to me. During my career I should've gotten used to people "saying one thing and doing another"...what ANNIE did HURT...I guess since 2010, I've gotten SOFT. To me your staff REPRESENTS your company. I never spoke to ANYONE else @ HIGH TIDE AUTO but ANNIE. HIGH TIDE AUTO could be a good company but from my experience I couldn't GRADE them ANY LOWER...YELP didn't provide a "0" STARS option...TODAY WAS THE DAY I WAS TO PICK-UP MY REPLACEMENT RETIREMENT GIFT to MYSELF...

When you buy a vehicle and pay 15k+ you would at least expect the seatbelts to work. Front…read morepassenger seatbelt does not work in the vehicle we were sold. We informed them right away, but no help. My husband is a disabled veteran going through cancer treatment and doesn't have the money nor strength to fix this problem. Title work was a nightmare. Sad way to do business.

Katie motors is one of the best if not the best used car lots in this area they accepted my…read moreexpectation 100%, I would recommend them to anyone and everyone who is looking for a good used dependable car and they have reasonable terms and reasonable they'll do everything they can to help you get the vehicle you need if you need a car check out JD's

THEY LITERALLY STOLE $15,575.00 from my savings account. My husband was in an accident in 2023 and…read morenearly 2 YEARS LATER THEY DECIDE TO TAKE THE INSURANCE PAYMENT BACK THAT WAS ISSUED TO REPAIR THE TRUCK FROM MY SAVING ACCOUNT! My husband was not on MY acct & I did not endorse the check. Somewhere along the line the assumed the truck was totalled (which would have been a $22K ins payment) & no one will admit their error. PLUS we have been paying for full coverage insurance for this stupid loan which was another couple thousand dollars. I was led to believe for months now that "I have been through enough" and if I let them have the money from Progressive "they would settle my account for that payment". Once they got the money, the story changed & now they want to charge me $3000 more!!! I have paid them over $30,000 for a $20,000 loan and they just keep taking!!.OMG PLEASE DO NOT DO BUSINESS WITH THIS COMPANY. THEY WILL RUIN YOUR LIFE!

Reached out to branch and they ran credit report showing approval. I was scheduled to have a 20…read moreminute appointment for options yet they never called. I was hit via credit report but since never called decided not to go with company. I need hit removed but they won't for whatever reason they construed. Do not apply!!!!

Deal Time Cars & Credit…read more This company has no care about their customers! I am not a customer and never will be! But I have a friend that is. She bought a Nissan Armada from them in October. Since then, she has had that vehicle for approximately two and a half weeks. They seem to have issues with getting parts to fix things that are under warranty and calling it a "favor". In the meantime, I have been driving her to work every day. That makes my drive to work twice as long. That's twice as much gas. Twice as many oil changes. Twice as much wear and tear on my car. My friend has a family to take care of. She can't lose her job. Though she is in possible danger of losing her second job. She's making payments on a vehicle she doesn't even have in her possession! I'm not complaining about helping her. She would do the same for me if needed. I'm complaining because I have to help her because the company and corporate won't help at all! They won't provide her a loaner. They won't do anything except ask for patience. She's been patient. I have been patient. Oh, they did defer a payment. So as a reward, she gets to pay extra interest. Yay. If you are a local and need a vehicle, steer clear of Deal Time Cars and Credit. They will rip you off time and again.

Please take my warning: avoid at all costs. They may be friendly when they sell you that new used…read morecar that looks appealing. However, after you spend money, get into debt, and start driving your car, you'll realize that the deal is terrible.

Today I stopped by the Priority credit union in Melbourne, Florida, and was greeted by Maddie, who…read morealways has a smile as soon as you walk in. She is very knowledgeable and very helpful. She goes above and beyond to help you with your situation. I always leave happy knowing my worry was taken care of. She is an asset to the company, so happy to have Priority credit union as my bank. :)

Mattie was very helpful, professional and courteous. We love visiting Priority often at their West…read moreMelbourne office. Keep up the great work!

Been with NFCU for decades and nearly 10 since I retired from service. Always amazing customer…read moreservice, branches are always nice, and the rates for loans are VERY hard to beat. I'm surprised by some of the negative statements as all my family and many friends use NFCU and wouldn't dare go elsewhere. Always great. I've been hacked twice and NFCU was quick to stop the stupidity, take control and issue me new cards, get my funds restored VERY fast, and get us back to normal. During shutdowns, we are always covered. Find another bank that does all that.....and does it well. :) Always NCFU here. -Eric

Welcoming as you walk in door. Enough agents so that there is not too long of a wait. Knowledgeable.read more

Lexus makes a great car…read more Lexus engineers and designers work hard to make it a great value. Lexus has a strong brand.A beautiful logo.Beautiful showrooms. You can get a cold bottle of water with the Lexus logo on it.You can get snacks.You can get a nice loaner car while yours is being serviced. Unfortunately, none of those things are what truly matter. What matters are the people. The people answering the phones.The people communicating with customers.The people solving problems.The people deciding whether the customer matters or not. One of them is Ismarely Justiniano.Another is Morgan Allen.Another is Scott -- not even officially a service advisor yet, but trying to help.Another is Sal Sardisco -- the manager in service. They all matter. Because when they do their jobs well, all the branding, logos, showrooms, and marketing suddenly become real. "THEY" are Lexus. Everything else only matters because of them. The ownership experience is only as strong as the people representing the brand after the sale. I purchased seven vehicles from this dealership and meticulously maintained every one of them because, for years, these people made owning a Lexus feel like more than just owning a car. They made it feel like someone actually cared. That is the true value of a luxury brand. And if that culture ever disappears, customers notice it immediately. I am still a Lexus owner. And I'm still proud to be one. But Lexus should never forget: People build brands -- not buildings- maybe snacks- haha

This was my first time coming to Lexus of Winter Park for service since I usually go to the Orlando…read morelocation where I purchased my car. Honestly, getting an appointment lately has been frustrating because of the system change -- the website kept glitching and refreshing, and when I tried calling, no one picked up. Not the best first impression... but I'm glad I decided to stop by in person anyway. The dealership itself is very spacious, clean, and modern. The staff were friendly and welcoming, which made the experience much better. One of the advisors there was absolutely gorgeous -- seriously looked like she could be modeling -- but beyond that, everyone was professional and helpful. Even though there weren't any openings for the same day, they really worked with me to secure an appointment and made the process feel smooth after all the earlier frustration. I appreciated them taking the time to help instead of just turning me away. Overall, a very positive experience so far. Let's see how everything goes when I come back next week for the actual service, but first impressions inside the dealership were great!