My old Wii is having some issues and my sibling found this store for me to check out. I drove from…read morethe city to get it diagnosed and the repair guy wouldn't even look at it which was super frustrating. He recommended other repair stores but why have a support area if you won't even bother trying to diagnose an issue much less fix it? No pricing on any packaging was also weird but they do have a website that's mostly usable. Cashiers can also check prices and stock for you. I ended up buying a few games just so I didn't go out there for nothing but was pretty disappointed based on the services offered on the website. The selection of games is really solid but I don't recommend them for tech support.

I remember when this was a smaller shop closer to Annandale and I was glad to discover this small…read morebusiness has grown up into this big space! We came here to get our Switch's charging port repaired. They were super friendly and much more affordable than other bigger franchises doing repairs in the area. There is a shortage of repair techs in the area, we were quoted a month for the repair which was the same as the other shops. Regardless, our repair was completed and at least 30% cheaper than the competitors. The shop is huge and had so much fun merch, my sons and husband were loving exploring their huge selection of games, while I was checking out their kawaii hello kitty plushies and caps. A little bit out of the way, but definitely worth the trip to support this local business!

Store wasn't busy at all. Its very clean. Everything is pretty well stocked. The main reason for…read morethe 4 stars is that I dont understand why none of the registers are ever opened? Its also self check out and sometimes that requires to come by and help anyways. Very confusing.

Great selection nice employees who offered stickers and pokemon stuff is 10/10 for meread more

It is rare to find an electronics repair shop but to find one that is a true gem is a blessing…read more Michael is a well trained professional who greets you in the most personable manner. He truly meets no strangers. My CD changer hadn't been used in years and seriously needed some loving care. Michael kept me apprised via text and repaired it quickly and well. I found his pricing fair. Thank you Michael. Your efforts are much appreciated. Mrs M Miller

His prices are very high. He works out of the lower level of his townhouse. I drove a Bose over…read morethere because the CD player wasn't working. He wanted $140 (from what I remember) to look at it which I paid; you have to leave it. He then called and wanted $395 to repair it taking off the $140. I then called Bose and they paid shipping and repaired it for $150.

This review is specific to the Geek Squad service inside of this Best Buy location in Fair Lakes. I…read morehad the misfortune of my iphone freezing up during a software update. I needed to get help with Apple care asap and the earliest appointment availability was with Geek Squad. I was able to easily make the appointment online and came in for the appointment. I came a little early but the representative was able to check me in early and started the troubleshooting process. It took over an hour for my phone to reboot but I felt like the staff were doing the best they could and constantly kept me informed on the status as well. Great customer service and I am happy to say my iphone is now back to working again. FYI: be sure to make an appointment ahead of time. They do not do drop ins without an appointment.

I love this Best Buy from the moon and back…read more Plenty of parking, you won't struggle to find an empty space Customer service is world class and top tier. I had a TV I was looking for a this this awesome employee by the name of Aaron B. Went out of his way to find it, explained why I should buy the geek squad protection, and made my transaction smooth. This Best Buy has everything you're looking for and has a nice layout, with plenty of employees that are willing to help and are friendly at that. Best Buy deals are usually a steal or not. I was a big fan of their tech support plan, but it doesn't have the sweet deals it used too, but I do like how there are options. The warranties are worth just slow down to read what works for you and what doesn't. Also they currently have service fees which makes sense in case of an accident. Again cannot say enough great things about this Best Buy!

I had an intermittent issue with the CUE display in my 2015 Cadillac SRX that had stumped multiple…read moremechanics, who believed the vehicle needed a new CUE system. The symptoms were very unusual--the screen would go black at certain vehicle speeds and when using the turn signals, while the radio and other functions continued to work. Michael and Jared took the time to listen carefully to the history of the problem and immediately recognized that it could be related to the aftermarket backup camera interface rather than the factory CUE system itself. Within minutes they identified that the camera interface settings had been changed, likely after a battery replacement, and corrected the configuration. The problem was resolved immediately. What impressed me most was that they didn't try to sell me unnecessary parts or repairs. They quickly diagnosed the actual cause, fixed it, and didn't even charge me for their time. That level of honesty, knowledge, and customer service is hard to find. I highly recommend Safe & Sound Mobile Electronics to anyone with automotive electronics, infotainment, or backup camera issues. Thank you, Michael and Jared, for your professionalism, expertise, and integrity!

At the beginning of September 2025 an accident left me unscathed and my 2011 Toyota RAV4 totaled…read more Best car I've ever owned. I found an identical car to replace it, but it was missing the SiriusXM tuner. Jared and Michael at the Chantilly Safe and Sound Mobile Electronics made it right. I walked in without an appointment and I was told it would take an hour and a half. I believe I was out of there in less than an hour. After speaking with them, their expertise was obvious and their customer service was superlative. I am 71 and not easily impressed, however, I have now found my Go-To store. They had never met me before and did me VERY right. That is why they have my sincere thanks and highest personal recommendation!

Tony was great to work with and was very responsive in his communication with me. I had a broken…read moreapple watch screen and it's Ridiculous the price apple charges you without apple pay. I mean, you might as well buy a new watch..junk. They were able to fix the watch screen for less and even sending it to them via mail was easy. Highly recommend them!

Had an external hard drive that the USB connector had come loose on so could not access the data…read more Had data I needed same day. Tony was able to retrieve all the data and have it back to me the same day to complete the necessary projects. Repairing the hard drive would have taken longer so transferred data to another SSD drive. Kept me informed of everything. Excellent service. Great value!!!

Custom Technologies is excellent, Martin is a musician who can diagnose PA & guitar amp's. He gives…read moreyou a fair assessment if the equipment is worth repair. I have used the services on three occasions. He also does the repair for a major Music store in MD.

From the owner: Audio Electronics Repairs and Services, Guitar and Bass Repair Shopread more