Was easy to contact and very responsive. The network setup for my home office is awesome! Highly…read morerecommended!

Very positive experience with a home network cabling job, will definitely recommend!read more

This review is long overdue…read more James installed our Sonos system at our home in Ashburn shortly after we moved in back in July 2014. In addition, he installed our new flat-screen TV -- coming up with a custom solution that worked perfectly. He also did some troubleshooting on our CAT-5 ethernet and installed wi-fi routers throughout the home. Last but not least, he managed to resurrect the in-home speaker system which had been dormant for 5+ years. The home came equipped with ceiling mounted JBL speakers in 3 rooms, but the previous owner never managed to get them working. James removed the antiquated / non-functioning receiver and equipment from our media closet, and replaced it with a Sonos system -- and breathed new life into those JBL speakers. Now we enjoy Pandora, iTunes, etc throughout the home. James is amazingly resourceful, shows up on time, does great work, and always can be counted on to return a call. His professionalism and attention to detail are beyond reproach. We're doing a porch, deck, and pool addition right now, and I will be 100% calling James to help with our outdoor hi-fi / wi-fi needs.

DO NOT USE THIS COMPANY! I joined the HOA a few years ago and our building uses Urban Alarm. I…read morehave had nothing nice to say. It feels more like a scam than an actual business. They failed to provide the services written in their contract, if they ever respond to service calls they will not actually complete the task and stall for MONTHS! They claim to have cloud-based storage but never actually set up our system to connect to the servers, meaning that we could not use any footage to help people in our building. The one time they did address an issue they left trash all over the entry way and "fixed it." The person answering the service line is belligerent and rude. They really need to think about customer service and how they talk to clients. I would start by firing him. Finally, this business is not BBB Accredited! Use a reliable company and skip this group.

If considering Urban Alarm for your building I strongly urge you to reconsider and avoid them. They…read moreprovided abysmal, negligent service to my condominium building and HOA including: - Not completing routine service or inspections of our security system. - Not responding to requests to service our building security system when a critical panel failed for greater than 6 weeks. - When Urban Alarm finally did come to investigate the failed panel they did not provide requested updates or fix the panel and, to compound this unacceptable level of service, they left trash on our building's lawn. - When contacted a final time to request an update on repairing the failed panel (2.5 months in to this saga) they declined to provide an update or ETA and rudely recommended my building cease paying them and to find a new provider. Need a dependable security provider? I recommend looking elsewhere.

Alan (owner) is very responsive and pricing is clear. He and his team arrived on time and mounted…read moreTVs throughout my home quickly and at a great price. We were very happy with his work and professionalism.

Alan is a perfectionist!! He and his crew set up our home theater on the same day. Alan went into…read moredepth on what would be the best equipment for the size of our room. Everything came out great and I highly recommend star home theater to your family and friends! Call them today you'll be happy you did!! Ken & Nancy B.

I gave them information on reprogramming my Universal remote and they sent out someone who didn't…read moreknow how to do that after I had given them details on the type I had. Despite that they charged me the full amount for the visit. Only after a several email dispute they agreed to compromise on their invoice. I would not use them again.

Small business owner here... AASV came and listened to my needs. They gave me options and did…read moreinstall. They were thorough and followed through with what they promised. My favorite person was Kristen as she communicated with me every step of the way. Would hire them again in a heartbeat, they know their stuff.

I have used One Source for both commercial as well as residential applications. They are extremely…read morethorough at presenting all of the options and pricing as well as highlighting the benefits and negatives of each option. When it comes to installation (be it exterior security cameras or home audio/theater) their attention to detail and respect for the surroundings is bar none. I would highly recommend David and his team!

One Source took over from NTI for my Control 4 system. Due to a power surge that the power…read morecontroller couldn't handle, the AV system amp was destroyed. Had One Source come in to replace the system. The system install was not done correctly - voices from the center channel can't be heard, Magnavox error messages and firmware install messages keep coming up and two TVs that should have been in sync were not. After several emails with no answers, I called them. Given that I was 2 weeks outside of their 30 day service guarantee time, they want to charge me $923.00 to fix what they didn't do correctly the first time. Do not use One Source unless you plan to pay exorbitant prices for poor quality.

Jon and his team of professionals were focused on my needs, addressed my wants with…read morerecommendations, and followed up after their visit. With fair pricing and immediate responses to my inquiries, Jon definitely earned my loyalty for all audio, IT, and security camera needs.

These guys are great and know their stuff! Wanted to merge existing surround speakers that were…read morealready installed in the home with new sound bar and sub woofers. They recommended Sonos products and I got exactly what I asked for. Both living areas have their own surround sound audio now. These rooms, along with the speakers on the deck are tied into a single receiver. Using the Sonos app, I can pick and choose where I want my music from my phone to play! Best part is that each subcomponent of the Sonos system connects to your home Wi-Fi. Now I'm no longer hoping that the Bluetooth signal will reach the back patio when we're hanging out on the deck. I knew the exact price up front. They scheduled me a couple weeks out and showed up exactly when they said they would. All 3 guys knew what they were doing and I enjoyed conversation with each one of them. They cleaned up afterwards, ensured that everything was working, and even showed me how to use the app. I think they were almost as excited as I was to try it out! This company is worth every bit of their 5 stars. You will not be disappointed.

Dont use ihome... After installation if you have any problems they wont call you back. My TV…read moredoesnt work and I've been calling them for over a month. I get no response!! No customer service.

This company was a shitshow from the start. My fault for trying to cheapen out though. I put an…read moreextensive movie theater in my home. These people didn't know what they were doing from the techs to the sales people. One tech was switching out light switched and shorted the breaker because he didn't turn it off to begin with which shorted out my $5000 4K Sony projector WiHome said because they didn't sell me the projector they wouldn't cover the damage. Thankfully Crutchfield exchanged it even though the projector was out of their return time limit. CRUTCHFIELD great company! I should have fired them there. But... I wanted the job done. The tech for Wihome Control 4 wrote crappy code which needed to be redone after the fact. They also give me outdated and incorrect components to Control 4 which also had to be replaced by another company. It was one fuck up after another. Just a Trash company!!! Do yourself a favor go with a more expensive company you'll save money in the long run trust me! Only positive My sales agent was a nice guy though he kept on trying to sell me Triad speakers when I knew I wanted Klipsch. At the end of the day I have spent almost as much with another company fixing all their mistakes. And even today I am still finding mistakes as I try to connect my PS to the theater and can't because they installed once again the wrong components.