Lew is really knowledgeable and professional. I have worked with him multiple times and have…read morealways been very happy with the result.

Verizon left a birds' nest of cabling with lots of couplings, and wrapped the house like a…read moretourniquet with coax. Lew's crew sorted through the mess, making a neat installation with the coax hidden behind the siding. Everything looks great. But more than that, our connection speed is faster. (Didn't realize how slow it really was!). Lew did exactly as he said he would. So if you have any questions about whether your system could be improved, give him a call.

I have used Integrated Media Systems for about 20 years. They have installed and serviced a very…read moresophisticated home automation system which included an audio- visual system and a Lutron lighting system. The quality of their work is outstanding and very professional. Their after install services are excellent and the group is very responsive and very pleasant to deal with. Just today one of their professionals, Rich , came by for a service call and as always he did an excellent job. I would very strongly recommend this group. Armeane C Washington DC.

When my Bethesda media room needed to be brought into the 21st century, there was little in the way…read moreof reviews or recommendations. From Consumer's Checkbook Neighbor-to-Neighbor ratings, I called Integrated Media Systems in Sterling, VA. From the consult with Kevin Wells to the detailed written estimate to the professional, neat install plus a next day follow-up visit for adjustments, I could not be more pleased and relieved. I needed a lot of hand holding as to what, why and how to operate. They explain complicated technology in layman's terms. IMS is there long after the install to answer questions or for service when necessary. Whether you need a total install or an update, Integrated Media Systems provides state of the art components backed up by dependable service. September 2015

Jason is an extremely professional and knowledgeable person he is very helpful with advice even…read morewhen he knows it is just advice that he is providing. I had a problem with my computer and I just happened to mention it to him. He showed up at my office and went through my computer to resolve the problem and he did all this without me even asking him to do it and he would not charge for the service. Because he happened to be in the area so he decided to help me out. I was very impressed with his work ethic and his knowledge and would not hesitate to recommend him to any one needed IT help

I had trouble for over 18 months with various things in our office (printers, dropbox, tablets, and…read morePC). I gave Jason a laundry list of issues that ranged from irritating to difficult and in just a couple of hours everything was working the way it was suppose to! More than a great deal! I highly recommend any business without in-house IT use them.

I am a regular customer of Shah's and always have been 100 percent satisfied. He is the best of…read morethe best in his knowledge, in his desire to have a satisfied customer and in the quality and pricing of his work. I consider him to be a friend and I will always stand by him with my business and my respect.

Went in to get my PC checked out as I had an issue with it turning on after a Windows update. Was…read morevery friendly, and very quick to ask and talk to and communicate from beginning to end. After a few days, he did not find anything wrong with it and explained that it could've easily just been my power supply that had overheated as I didn't have a working fan on it, but guaranteed that my PC was working just fine. He did not charge me for anything and was very honest and straightforward and very easy to talk to. Will definitely come back again. Try not to go to other PC repair places in the Area as most of them Charge you upfront before even looking into the issue, while others will also force you to purchase other things. Bottom line, if you want pure honest and personable PC repair place, come here. Don't bother looking elsewhere as many will just be rude and over charge you for things you and take advantage of you for not knowing much about your PC.

I rarely write reviews after negative customer service experiences - this is the world, times are…read morehard, things happen - but I am so thoroughly disgusted by my Aegis experience that I can't remain silent. We've been customers with Aegis for many years, with no issues. In 2021, suddenly we started having calamitous issues with our alarms going off, sometimes in the middle of the night, for no reason. They'd deploy a tech, who would declare the problem fixed, only to have it happen again, at least once only hours after the tech had left. We received no customer service via phone. At least once the fire department showed up without us having received any notification that there was an alarm going off. Out of an abundance of frustration, I terminated my contract with Aegis early. (By the way, terminating our service wasn't enough to get the incessant beeping of the system to stop. We had to have another company out to disable the beeping.) That was when I received a VERY substantial bill from Aegis, citing an early termination fee. When I reached out to the company, one last time, to make sure they felt that charging me hundreds of dollars because THEY failed to meet our expectations was the reasonable thing, a very nice person named Tracy spent what was clearly considerable time documenting every time they felt they'd responded appropriately to our crises. And that's really the remarkable part, because it's the first time anyone at Aegis acknowledged that the system had any kind of problems. If Aegis had put one ounce of the effort into FIXING the problems that Tracy put in to documenting them, perhaps I'd still be an Aegis customer. Instead, I'll hold my nose while I am forced to hand them several hundred dollars to reward them for positively garbage customer care. I have since taken my business to Patriot Fire and Security of Winchester, and Jim Dollar has taken extraordinary care of us. Potential Aegis customers, be warned, and perhaps give Jim a call instead.

I requested a service from Aegis technologies to fix two TV remotes that weren't working. No…read moretrouble shooting was done over the phone, I was told a technician needed to be called. They only do service calls Mon-Fri 8am-4pm with minimum 2 hour windows, so if you're a residential customer, yes they expect you to take off work to wait for their technician. I was then told that the next available appointment that wasn't mid day, was two weeks from then. So, I went two weeks without being able to change the TV channels and then my appointment comes around and of course, he was late. The technician gets there and immediately realizes two "emitters" were out of place. He quickly places them back in the right spot, tests the remotes, and says he's done. He showed up and left the house within 15 minutes. Maybe took him 5 minutes of any actual labor, not including just walking around the house. Then I receive an invoice for $198. $75 for the trip and $120 for the labor. Upon discussing the invoice with the finance department, I was told by Anna and Mark that the invoice is completely valid and that there was no room for discussion. So, I paid $198 for 5 minutes of service that I had to wait TWO WEEKS for. This company is a scam.