This review is only for the Red Cross blood drive. This is my first time donating and it went well…read more Excellent service, everyone is very welcoming and friendly. Thanks for the small talk and snacks, see ya next time. FYI: parking is validating after donation:)

My mom came to the ER via ambulance due to a fall. Emergency room experience was good but once…read moretransferred to a hospital room it was a really bad experience. They pack 4 patients per room which I have never seen before. There's zero privacy and yet they'd rather have you crap in a bucket than help you to the restroom. Her sheets got dirty at one point and remained that way for days. My mom is a vegetarian which was listed right on the food paperwork yet every meal for 11 days included meat except two times. Every time she'd complain it would take forever to get a vegetarian replacement. They left her in bed for 11 days with a person coming once a day to walk back and forth for a few minutes. She desperately needed to increase her strength but they just left her there to wither away in bed. Due to paperwork issues she was stuck. They wouldn't release her home and couldn't get her into a nursing home for days. After 11 days they sent her to a nursing home that kept her another 8 days in bed. By the time my dad took my mom home she didn't have the strength to move on her own. Their diagnosis and treatments didn't match what her primary doctor diagnosed once out. Luckily once back home my mom's doctor got her in home therapy 4 days a week. It's been 1.5 weeks and she's already making positive progress. It's sad to see how understaffed hospitals are these days given the insane prices they charge. On a positive note all the staff was extremely friendly. The physical therapist had a gift so it's a shame she can't spend more time per patient. This hospital really makes me appreciate the hospital we go to in Fountain Valley

Dr. Mena is a wonderful doctor who takes his time and really listens to his patients. If you want…read morequality care and a doctor who truly cares for his patients and their health go see Dr. Mena.

Very satisfying experience i have been going for sometime now several years ago I thought my…read moredaughter was going to die and he brought her around . Through his knowledge and experience he knew exactly what she needed . After test and test from other doctors they couldn't find what was truly wrong but he did . I can always go to him with a problem and he knows what to do. If you are looking for a good Doctor he is your person.

CenExel is part of Atlanta Center for Medical Research (ACMR). The process and the study I…read moreparticipated in was great. That being said, I have been trying to be paid for my March 31st-May 9th participation in the study. Their pamphlets/contract state you are paid within a couple of days of your participation. I have been nickel and dimed. I have always had to ask for my payment. I had to contact the Independent Review Board (Advarra) to help me receive my compensation and on May 20th a few days after IRB contacted the study they paid everything, but $350. The $350 I am owed is because I participated in 13 physical therapy treatments and CenExel/ACMR only compensated me for 12 physical therapy visits. Unfortunately, I referred 3 people to the study. This was before they started playing hide and seek with my compensation. I have asked the Independent Review Board (Advarra) to inquire about the $350 they still owe me. The Independent Review Board will assist study participants when they have issues with a study process or management. I am grateful that the IRB exist. When they first started not paying and being unresponsive to emails, I researched what recourse I had when the study does not pay. I was hoping I did not have to contact them, but I was glad they existed and was there to assist me. I finally received the $350 0n June 6th. About 2 weeks after receiving the balance of my compensation I received an email from the clinical director Christy Carroll stating I was being released from the study (without receiving my final exam). I guess they let their feelings get in the way and kicked me and "do no harm" and "duty of care" to the curb. This study is the gift that keeps on giving. Here it is September 16,2025 and my participation in this study is like being in a relationship with someone that is mad at you for not letting them mistreat you. I had been feeling some aches and pains and thought it was just recovery. I obviously could not go to CenExel/ACMR with my concerns since I was basically thrown away for requesting my past due compensation. I asked about the final exam and was ignored. My PCP sent me for an Ultrasound to check for a blood clot, and they identified a Baker's Cyst at the surgical site. CenExel/ACMR would not have found the cyst in a final exam since they only use x-rays that identify bone not soft tissue, and they never physically touch the surgical site. Even though they threw me away like yesterday's garbage I did let them know that a Baker's Cyst is the result of their process. There is no right way to do the wrong thing! Here it is Nov 30th and the ACMR/CenExel never responded to the IRB inquiry about me not having a final assessment, my Baker's Cyst & the left side of my knee still being numb. The IRB never responded to me they received a response. I was under the impression that the study had to respond to the IRB, but I was obviously wrong. If there are no requirements for the study to respond to the IRB then what is the purpose of the IRB? Last week I was having a study interview with a different clinical research agency and they asked me had I been in any other study's and I told them I had been in one for my knee and I advised them that my knee was still numb. They were surprised that my knee was still numb from the nerve block 8 months after surgery. They said I might consider seeking legal advice. ACMR always said the numbness would go away they just never said when. Tomorrow, I am going to call a couple of law firms for a legal advice. Below is a picture of my knee after they took the staples out. I don't know if the surgeon Dr. Gupta or the receptionist stapled my knee closed, as you can see, they did a horrible job. I am lucky I did not get an infection with the gaps between the crooked staples. I have also included a photo of the commode with no safety bars and the food from the gas station they tried to feed me as a 3-day inpatient.

Dear Sir or Madam: I…read moream writing out of concern for a potential breach of testing protocol, in addition to a morale-damaging breach of ordinary courtesy and good manners. My fiancé, a participant in a medical study at this facility, as well as other participants in line behind him, were denied snacks yesterday afternoon, despite having shown up within the scheduled time and having politely complied with the directive posted at the cafeteria (window) , which instructs participants who have missed a snack period for any reason, to request it's replacement at their subsequent snack period. On Sunday, November 2nd, my fiancé arrived at the cafeteria (Window) 3:42pm When the cafeteria attendant (lady) on duty failed to notice his arrival, he knocked politely upon the window glass in order to attract her attention and receive his snack. Instead, the attendant informed him (rather sharply) that she was needed to assist the other window at that moment, and would give him his snack when she finished. (She never came back) ! At the time of the second snack break, my fiancé reminded the same cafeteria (Window) attendant (in compliance with the posted directive) that he had not received a snack during the first break and requested it. Rather than comply, the attendant delivered his snack with a sharply rude series of remarks indicating that she had been well within her rights not to give him the earlier snack; he was simply out that snack and had only himself to blame for it. At that moment, other participants were lined up behind my fiancé, awaiting their own snacks, becoming a captive audience to the attendant's humiliating behavior. The lecture my fiancé was subjected to took up the rest of the time allotted for distribution of snacks, such that those in line behind him failed to receive anything to eat. The attendant (lady) then closed the window and walked away, to the consternation of all witnesses (involved) Some of those who saw and heard the event remarked that this same cafeteria attendant (lady) had made it a habit to speak very rudely to the study participants, such that their enjoyment of mealtimes was significantly impaired. My fiancé, being a strong and emotionally mature adult, at first hesitated to inform me of the incident when we spoke on the phone; although I could tell there was something wrong. Upon further consideration, though, we both became concerned that the combination of his calories intake being arbitrarily modified in this way, in addition to the stress of being publicly humiliated in the presence of his peers, might affect his upcoming lab results in ways inconsistent with the normal parameters of the study. I personally recommended that the incident be documented, so that it can be taken into account in the event that his results differ from what they would have been under normal circumstances. Above all, I hope it remains clear that my man has taken care to remain in full compliance with all guidelines and instructions; and that he fully intends to maintain that compliance. PLEASE TALK TO ALL STAFF- this behavior is very inappropriate and unacceptable

I took my mom here in emergency and they said she needs to be in under observation and on next day…read moreeverything was normal, results were also good to go home but we waited till afternoon to come dr and see my mother after that she told us that you will be getting discharge soon and just to get discharge we waited till night for 5-6 hours. Very disappointed!

I had two cataract surgeries here and the staff was absolutely wonderful. The facility was nice and…read moreefficient. They handle quite a bit of surgeries every day. They were very kind, calls to remind you of your appointment, check Ups on the phone after surgery. I would highly recommend this place for your surgical needs. They do everything there. Thanks everyone! Stephanie B

We had to wait a very long time and the staffs bedside manner was nothing to rave aboutread more

I usually don't write reviews on hospitals, it's staff or treatment and care of patients,…read moreespecially in- patient care. This one affects me personally and needs to be brought to public attention. If you are considering going to this hospital for treatment for yourself or a loved one, don't do it! Go to any hospital other than this one! Let me share: Recently, two close friends of mine, trusted this hospital for care of their beloved aging dad who was having breathing problems. They took their dad to the ER believing this was the best route to get immediate care for him. After hours of waiting unseen and untreated by a doctor or nurse who finally examined their dad which resulted in the doctor suggesting he be admitted for tests and treatment. My friends were naturally concerned for their dad and trusted that he would get the best possible treatment while in this hospital, so they agreed he being admitted for care. Unfortunately and sadly, this was not the case. My friends were met by rude medical staff. Their dad was left in a room with very little attention and uncared for. When medical staff finally did come to treat him, it was for a procedure that required inserting a tube into him to help him breathe, this procedure which resulted in them puncturing his lung and causing internal bleeding must have been done by a butcher, because the procedure caused multiple other health problems that compromised his heart and all his vital organs. He was at this hospital for several days with little and often no care. His room was dirty, his meals were late, he was left in pain and needed meds to give him comfort. Those needs were not met! Whenever my friends asked for help for him they were met by rude nurses and other medical staff. Apparently,elderly patients who are ailing and weak dont matter to the staff at this facility. Even the security guard on duty was rude and intimidating towards my friends. It's obvious that the procedure he initially had which punctured his lung and the neglect in treatment for the damage done by unprofessional staff led to his death. He would be alive today if only the medical staff had cared enough to treat him properly. My friends are deeply saddened and naturally devastated by the loss of their dad. I hope they sue this hospital, it's staff, and the Security Guard. I also hope this hospital gets closed down by the state of California Medical Board. Since this tragedy I've heard numerous complaints and stories about the treatment or lack of , at this hospital. I repeat don't go to this hospital for care because you wont get it especially if you are elderly! If I needed medical attention, I would rather go to a Veterinarian for treatment! Please share this review with your friends and loved ones so they don't make the same fatal mistake.

Open mondays and saturdays offers free medical consultations. The doctors are volunteers and love…read morewhat they do. Everyone is treated with respect and they try to help solve everyones problem. If they can't treat you, they will help you find somewhere that can.

Excellent place. The doctor is very attentive. The staff was friendly and there was not a long wait.read more

It's been five years since I first came here, and I'm still frustrated with the practice. I…read moreabsolutely *love* Dr. Trivedi, who also works at this office, and I've asked to become his patient twice over the past five years. I had the chance to see Dr. Trivedi once when Dr. H was unavailable, and I was so impressed by his bedside manner that I requested to switch to him as my gastroenterologist. However, my request was denied after Dr. H's input citing that patients can't switch doctors within the practice. Their secretary staff are at least quick to comply with sending over medical records to my new gastroenterologist or other doctor's that may need my medical summary history performed by Dr. H. If you have the option, I highly recommend seeing Dr. Trivedi. My mother sees him, and two other doctors I know absolutely adore him as well. It's just unfortunate that I'm not allowed to be one of his patients!

I've been going to Dr. Hertz for years and she is awesome. Today I saw her PA Katherine Dodds and…read moreshe is amazing as well. She gave me all the time to go over questions and details of my care. I just felt she needed a shout out for excellent bedside manner. Don't be afraid to try this office for your GI care.

Amazing staff , the place is clean . I met some cool peeps through my experience here and overall…read moreit went well .

I have allergies and was told that they were cleared by the study doctor and that I could…read moreparticipate in the study. I drove an hour to my screening visit fasting so I could have labs drawn and was then told after being there for 1.5 hours that my allergies were not approved by the Principal investigator. A note on my chart did say MI approved SS visit scheduled but ultimately I was turned away. I had two phone calls and was told on the first one that I would be waitlisted and that my allergies would have to be approved and then I was called a second told in which I did a telephone screening because I was told that my allergies had been cleared and that I was okay to participate so I was extremely disappointed to be made to leave after being told my allergies were cleared. I wish they had better communication and annotations amongst staff so that this could have been avoided.

The hubby had an incident today, got scratched and possibly bitten by a feral cat.... And rushed…read morehere just in case (possible infection) We were brought back right away.... The medical provider helped us in a timely matter. ( so sorry I forgot her name) she was great and the staff. The care quality top notch. Thank you

So I left a positive review the other day because my 2 experiences with this place were good. TODAY…read morenot so much. The girl in the front really put me off. I called to ask if they can do labs and testing she said YES. She said on the phone they could do a blood draw and test for potassium overload. When I got there she said I needed to be evaluated and the dr. Would decide if I needed to be tested. I ask how long would results take and she said 3 to 5 days it goes to a third party lab. So NO YOU DON'T DO LABS!! If you lie to me once you don't get a second chance. I will be looking somewhere else for my urgent care needs. Training is key. UPDATE: The response isn't what I was told. It wasn't a miscommunication problem. Your girl, I came in contact with needs training. She is the first person the public comes in contact with. I don't remember her name but I remember her attitude. I ask specifically if you did labs and testing her answer was NO we send it to a third party. So Instead of leaving an advertisement for your business in the response you should use your time to train your staff. I don't need to discuss this further you know what you need to do.